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Anmeldelser av ibis Kolkata Rajarhat Hotel

3.5 out of 5
ibis Kolkata Rajarhat Hotel
Action Area 1, New Town, Kolkata, West Bengal

Anmeldelser

7,8

Bra

Rangering på 10 − Utmerket. 15 av totalt 41 anmeldelser." "
Rangering på 8 − Bra. 15 av totalt 41 anmeldelser." "
Rangering på 6 − Grei. 4 av totalt 41 anmeldelser." "
Rangering på 4 − Dårlig. 4 av totalt 41 anmeldelser." "
Rangering på 2 − Forferdelig. 3 av totalt 41 anmeldelser." "

8,2/10

Renhold

7,4/10

Personale og service

7,2/10

Fasiliteter

7,4/10

Overnattingsstedets bygg og tilstand

7,2/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

Saraswat

Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Awful facility. Food average but expensive

4/10 – Dårlig

Nipan

Reiste med familie og små barn
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Cleanliness was not there. Very small bathroom. Also restaurant service and food quality is not good. Not value for money at all.
Bodde her 1 natt i januar 2024

10/10 – Utmerket

James

Reiste med en gruppe
Good location
Bodde her 3 netter i november 2023

10/10 – Utmerket

Tony

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The only negative thing is the delay to getting connected in the guest services
Bodde her 7 netter i juni 2023

10/10 – Utmerket

SURESH KUMAR

Likte: Renhold og overnattingsstedets bygg og tilstand
Overall good
Bodde her 2 netter i april 2023
Svar fra Amita Mishra den 26. mai 2023
Dear Guest,It is overwhelming to receive five-star rating, in respect to your stay with us. Your satisfaction really serves as a great motivation to all of us.It was indeed a pleasure for us to be at your service and we look forward to welcoming you back very soon again.Sincerely,Amita MishraGeneral Manager

8/10 – Bra

RAJESH KUMAR

Forretningsreisende
Likte: Overnattingsstedets bygg og tilstand
Change your system in kolkata
I have seen there is difference between your Bangalore property and kolkata, in terms of Service, Food and behaviour and even Pricing too ( its too high in kolkata)
Bodde her 3 netter i mars 2023
Svar fra Amita Mishra den 13. mai 2023
Dear Guest,Thank you for taking out time to share your feedback with us. Our prime endeavor is to offer our guests with the best-in-class services, amenities and I'm happy to know we were able to achieve that through you.It was a pleasure serving you and we’ll be looking forward to welcome you back for another excellent experience.Sincerely,Amita MishraGeneral Manager

8/10 – Bra

CP

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i april 2023
Svar fra Amita Mishra den 13. mai 2023
Dear Guest,Thank you for taking the time to write a review about your experience. It is a pleasure to read that you enjoyed your visit in our hotel.On behalf of the entire team, I look forward to welcoming you back in the near futureSincerely,Amita MishraGeneral Manager

10/10 – Utmerket

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice hotel
Bodde her 2 netter i april 2023
Svar fra Amita Mishra den 13. mai 2023
Dear Guest,Thank you very much for taking the time to write a pleasant feedback. It is our goal to provide consistent and top-notch services to all our guests and I'm happy to know we were able to achieve that through you. Your words of appreciation on the staff and services will definitely be passed on to the team here. We thank you once again for your recommendation and for such a delightful review and look forward to the pleasure of your continued visits. Sincerely,Amita MishraGeneral Manager

2/10 – Forferdelig

Verifisert reisende

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Smelling rooms Dirty moldy bathrooms Water boiler had mold growing inside.
Bodde her 1 natt i mars 2023
Svar fra Amita Mishra den 13. mai 2023
Dear Guest,It is with sincere regret that I note your dissatisfaction with our service and truly apologize for the inconvenience caused.Please may I assure you that I have addressed this matter with the team and all internal procedures have been strengthened and emphasized to avoid any recurrence.I request you to please treat this incident as non-representative of the ibis experience and give us another opportunity to make amends.Sincerely,Amita MishraGeneral Manager

8/10 – Bra

Vivek

Forretningsreisende
Likte: Renhold, personale og service og romkomfort
Bodde her 4 netter i mars 2023
Svar fra Amita Mishra den 13. mai 2023
Dear Guest,Thank you very much for taking time to share your feedback regarding your stay.We pride ourselves in delivering a unique and special experience for all our guests therefore I am pleased that we were successful in achieving this for you.It was a great pleasure having you and it would be a privilege to welcome you back again soon.Sincerely,Amita MishraGeneral Manager

8/10 – Bra

JAVED og KIRKCALDY

Bodde her 3 netter i mars 2023
Svar fra Amita Mishra den 18. mai 2023
Dear Guest,Thank you for being a part of our family and taking the time out to review us and appreciate the hotel.The team here is very motivated to hear about your rating for their services and now we were able to look after you with the passion we are known for. Looking forward to seeing you soon at again.Sincerely,Amita MishraGeneral Manager

6/10 – Grei

Simon

Likte: Renhold
Für eine Nacht ok.
Wir durften bereits um 1100 Uhr einchecken ohne einen Aufpreis zu bezahlen. Das Hotelzimmer und die Betten waren sauber. Das Personal an der Rezeption war etwas zurückhaltend und man kam sich nicht willkommen vor. Das Tassen, Teller und Besteck beim Frühstücksbuffet ist teils sehr schmutzig.
Bodde her 3 netter i desember 2022
Svar fra Amita Mishra den 18. mai 2023
Dear Guest,Thank you so much for rating our hotel services. It was a pleasure to have you stay with usWe look forward to welcoming you back.Sincerely,Amita MishraGeneral Manager

2/10 – Forferdelig

Sushmita

Reiste med familie
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
It came to a surprise while we entered the room and found a stale smell, a rotten apple in the room. Rooms are too small with a compact washroom.
Bodde her 1 natt i desember 2022
Svar fra Ajit Jose den 18. juni 2023
Dear Ms. Sushmita,It is with sincere regret that I note your dissatisfaction with our service and truly apologize for the inconvenience caused.Please may I assure you that I have addressed this matter with the team and all internal procedures have been strengthened and emphasized to avoid any recurrence.I request you to please treat this incident as non-representative of the ibis experience and give us another opportunity to make amends.Sincerely,Ajit JOSEGeneral Manager

2/10 – Forferdelig

Mou

Reiste med familie
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
had to check out of the property after day one. faced several issues : (1) the bathroom was leaking - the management offered a 2nd room that had a bad smell. (2) slow internet (< 5 mbps) (3) house keeping needed several follow up to provide drinking water I would not recommend this hotel
Bodde her 9 netter i august 2022
Svar fra Ajit Jose den 18. juni 2023
Dear Ms. Mou,It is with sincere regret that I note your dissatisfaction with our service and truly apologize for the inconvenience caused.Please may I assure you that I have addressed this matter with the team and all internal procedures have been strengthened and emphasized to avoid any recurrence.I request you to please treat this incident as non-representative of the ibis experience and give us another opportunity to make amends.Sincerely,Ajit JOSEGeneral Manager

10/10 – Utmerket

rohit

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Property was clean and comfortable staffs were good and professional.. I forgot to schedule the wake up call and they did on their own .. that helped me big time ,,,👍👍
Bodde her 1 natt i april 2022
Svar fra Ajit Jose den 12. mai 2022
Dear Rohit, Thank you for choosing to stay with us at the IBIS Kolkata Rajarhat. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as your appreciative comments are the most gratifying and will be our greatest reward. Thank you for your kind feedback, and we look forward to see you again soon for another magnifique journey with us. Sincerely, Ajit Jose General manager

10/10 – Utmerket

Yogesh og San Francisco

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Pleasant experience.
Bodde her 2 netter i februar 2022
Svar fra Ajit Jose den 12. mai 2022
Dear Yogesh, We very much appreciate your comments regarding your stay at the IBIS Kolkata Rajarhat. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcome you back soon. Sincerely, Ajit Jose General Manager

6/10 – Grei

Somojit

Bodde her 1 natt i desember 2021
Svar fra Ajit Jose den 12. mai 2022
Dear Somojit, Thanks for leaving a review. We are glad that you had a great experience with us. Do let us know how we can get that extra stars from you the next time. We look forward to welcome you again. Sincerely, Ajit Jose General Manager

4/10 – Dårlig

Amit Kumar

Reiste med familie
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Not up to ibis standards
I have stayed in multiple locations and ibis is one of my “Go-To”, however ibis Kolkata this stay has been by far disappointing. Clumsy room, smoky elevators, jammed washroom doors, not-so-great window view. I mean come on - there is a bare minimum for ibis, that too in business hub in Newtown. However, executives at reception were decent enough to listen and take feedback - hope it gets actioned upon.
Bodde her 2 netter i desember 2021
Svar fra Ajit Jose den 18. juni 2023
Dear Mr. Kumar,It is with sincere regret that I note your dissatisfaction with our service and truly apologize for the inconvenience caused.Please may I assure you that I have addressed this matter with the team and all internal procedures have been strengthened and emphasized to avoid any recurrence.I request you to please treat this incident as non-representative of the ibis experience and give us another opportunity to make amends.Sincerely,Ajit JOSEGeneral Manager

8/10 – Bra

Verifisert reisende

Forretningsreisende
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
Good hotel but average service.
Rooms were very good with a decent view. Compact and comfy. Checkin and checkout was very smooth. But was very disappointed with restaurant menu selection and service. Had to repeatedly ask for a few items and still didn't receive it. Restaurant didnt receive calls most of the time. Had to request reception to arrange a call back. Overall decent stay.
Bodde her 1 natt i desember 2021
Svar fra Ajit Jose den 18. juni 2023
Dear Guest,Thank you for being a part of our family and taking the time out to review us and appreciate the hotel.The team here is very motivated to hear about your rating for their services and now we were able to look after you with the passion we are known for. Looking forward to seeing you soon at again.Sincerely,Ajit JOSEGeneral Manager

8/10 – Bra

Dipankar

Reiste med familie
Likte: Renhold og romkomfort
Bodde her 2 netter i oktober 2021
Svar fra Ajit Jose den 18. juni 2023
Dear Mr. Dipankar,Thank you for being a part of our family and taking the time out to review us and appreciate the hotel.The team here is very motivated to hear about your rating for their services and now we were able to look after you with the passion we are known for. Looking forward to seeing you soon at again.Sincerely,Ajit JOSEGeneral Manager

10/10 – Utmerket

Natural

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good Stay
Overall, good to go
Bodde her 3 netter i august 2021
Svar fra Ajit Jose den 18. juni 2023
Dear Guest,Thank you for being a part of our family and taking the time out to review us and appreciate the hotel.The team here is very motivated to hear about your rating for their services and now we were able to look after you with the passion we are known for. Looking forward to seeing you soon at again.Sincerely,Ajit JOSEGeneral Manager

10/10 – Utmerket

Ajay

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Kool Location
Very nice business hotel in nice & peaceful area.
Bodde her 2 netter i februar 2021
Svar fra Ajit Jose den 1. juni 2021
Dear Ajay, We are thrilled to have such a fantabulous rating and lovely feedback on this forum. Your kind appreciation has been humbly received and our team is excited to see you again soon at ibis Kolkata Rajarhat. Warm Regards, Ajit Jose General Manager

8/10 – Bra

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2021
Svar fra Ajit Jose den 1. juni 2021
Dear Guest, Thank you for rating us excellent on your last visit to ibis Kolkata Rajarhat. We look forward to welcome you back soon. Best Regards, Ajit Jose General Manager

10/10 – Utmerket

Tushar

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Excellent hotel option
Excellent service provided by all the staff in hotel. The food served in the hotel is also top notch. The only minute issue I faced was with the pillow available which was a bit uncomfortable for my liking but that would depend person to person. Overall a great stay over 5 days
Bodde her 5 netter i desember 2020
Svar fra Ajit Jose den 18. juni 2023
Dear Mr. Tushar,Thank you for being a part of our family and taking the time out to review us and appreciate the hotel.The team here is very motivated to hear about your rating for their services and now we were able to look after you with the passion we are known for. Looking forward to seeing you soon at again.Sincerely,Ajit JOSEGeneral Manager

8/10 – Bra

moyukh

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 7 netter i oktober 2020
Svar fra Ajit Jose den 18. juni 2023
Dear Mr. Moyukh,Thank you for being a part of our family and taking the time out to review us and appreciate the hotel.The team here is very motivated to hear about your rating for their services and now we were able to look after you with the passion we are known for. Looking forward to seeing you soon at again.Sincerely,Ajit JoseGeneral Manager

10/10 – Utmerket

Suraj

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
In Short I love Ibis properties as its my first preference😊
Bodde her 1 natt i juni 2020
Svar fra Ajit Jose den 18. juni 2023
Dear Mr. Suraj,Thank you for being a part of our family and taking the time out to review us and appreciate the hotel.The team here is very motivated to hear about your rating for their services and now we were able to look after you with the passion we are known for. Looking forward to seeing you soon at again.Sincerely,Ajit JOSEGeneral Manager

8/10 – Bra

David Lee

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good service and clean room
Clean room, good hotel service.
Bodde her 4 netter i januar 2020
Svar fra Ajit Jose den 18. juni 2023
Dear Mr. Lee,Thank you for being a part of our family and taking the time out to review us and appreciate the hotel.The team here is very motivated to hear about your rating for their services and now we were able to look after you with the passion we are known for. Looking forward to seeing you soon at again.Sincerely,Ajit JoseGeneral Manager

10/10 – Utmerket

lalada

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i desember 2019
Svar fra Mizan Uddin den 18. juni 2023
Dear Guest,Thank you for being a part of our family and taking the time out to review us and appreciate the hotel.The team here is very motivated to hear about your rating for their services and now we were able to look after you with the passion we are known for. Looking forward to seeing you soon at again.Sincerely,Mizan UddinGeneral Manager

8/10 – Bra

HANYUE

Bodde her 4 netter i desember 2019
Svar fra Mizan Uddin den 18. juni 2023
Dear Guest,Thank you for being a part of our family and taking the time out to review us and appreciate the hotel.The team here is very motivated to hear about your rating for their services and now we were able to look after you with the passion we are known for. Looking forward to seeing you soon at again.Sincerely,Mizan UddinGeneral Manager

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Close to the convention center
Bodde her 4 netter i desember 2019
Svar fra Mizan Uddin den 18. juni 2023
Dear Guest,Thank you for being a part of our family and taking the time out to review us and appreciate the hotel.The team here is very motivated to hear about your rating for their services and now we were able to look after you with the passion we are known for. Looking forward to seeing you soon at again.Sincerely,Mizan UddinGeneral Manager

10/10 – Utmerket

jessica

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
👏
New hotel and in very good condition. It is very safe and the staff are generally lovely and helpful
Bodde her 1 natt i desember 2019
Svar fra MUddin den 9. des. 2019
Hi Jessica, Thank you for the lovely feedback . I am glad that you enjoyed your stay with us. We look forward to welcome you back. Cheers! Mizan Uddin Hotel Manager

8/10 – Bra

Narain

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i november 2019
Svar fra MUddin den 9. des. 2019
Dear Narain, Thank you for rating us. We look forward to welcome you back. Regards, Mizan Uddin Hotel Manager

8/10 – Bra

ADRISH

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2019
Svar fra M.Uddin den 6. nov. 2019
Dear Adrish, Thank you for sharing your valuable feedback about your stay at ibis Kolkata Rajarhat. We are glad to know you enjoyed your stay with us, we look forward to welcome you back. Regards, Mizan Uddin Hotel Manager

8/10 – Bra

ARUN KUMAR

Likte: Renhold og personale og service
It's a new property and good for stay and for food
It was not amazing. It was not bad. It was an average
Bodde her 3 netter i august 2019
Svar fra Preeti den 21. aug. 2019
Dear Mr. Kumar, Thank you for sharing your feedback. I am sorry to hear that we did not lived up to your expectation this time. May i request you to please share your experience in detail so that we would be able to make your coming stay comfortable. Looking forward for your note. Regards, Preeti Sharma Front Office Manager

8/10 – Bra

ADRISH

Likte: Renhold og overnattingsstedets bygg og tilstand
It is ok ok.
Not bad at all
Bodde her 2 netter i juni 2019
Svar fra MUddin den 17. juni 2019
Hi Adrish, Thank you for rating us. Regards, Mizan Uddin Hotel Manager

10/10 – Utmerket

SK og Toronto

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Its modern deco design with tasteful use of bright colours and the beautiful lobby.
Bodde her 2 netter i mai 2019
Svar fra MUddin den 6. juni 2019
Hi Sk, Wow, what a great review, thank you for your comments. We can't wait to have you back again! Cheers! Mizan Uddin Hotel Manager

10/10 – Utmerket

Verifisert reisende

Reiste med partner, Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
very nice facility , very good staff , nice location , good food , very nice room , general decor is excellent wifi was not ok
Bodde her 2 netter i februar 2019
Svar fra Mizan den 17. mars 2019
Dear Guest, Thank you for this lovely feedback, We are glad that you enjoyed your stay with us. I have noted your feedback about WiFi and please be assured that the same has been addressed. My entire team is excited to see you soon at ibis Kolkata Rajarhat.. Regards, Mizan Uddin Hotel Manager

6/10 – Grei

Verifisert reisende

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Fire alarm went off FALSELY at 6:00 am morning and there was chaos on the 8th floor. The sad part was there was no initiative from management to call the rooms and inform that it was a mistake. Rather when we called they casually told it was a mistake whereas they never realised the panic situation in top floor.
Bodde her 2 netter i januar 2019
Svar fra Mizan den 19. feb. 2019
Dear Guest, We truly regret this, and we understand that it has been a cause of disturbance to you. Fire alarm is never a mistake and whenever it happens we treat it with same magnitude and follow the same drill over and over again, and it is about safety for all our guests and team members. Please be rest assured that we have addressed this and all internal procedures have been strengthened and emphasized to avoid any recurrence. Conscious that any explanation does not erase the unsatisfying experience you have been through; we request you to give us a chance to make it up for you. Regards, Mizan Uddin Hotel Manager

4/10 – Dårlig

Verifisert reisende

Likte: Renhold
Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
room design very poor. it makes stay very uncomfortable e.g 1) double bed too small ,2 ) the mattress is so bad that it makes ends slippery and you fall down.3) pillow so big that it is difficult to use.4) no table for keeping luggage .5) no chair 6) tea table design so bad that you can not make tea without huting yourself 7) very poor response on small requirement like water , tea and milk pouches 8) no room service 9) bathroom too small . many more
Bodde her 2 netter i januar 2019
Svar fra Mizan den 19. feb. 2019
Dear Guest, We truly regret this, and we understand that it has been a cause of disturbance to you. Fire alarm is never a mistake and whenever it happens we treat it with same magnitude and follow the same drill over and over again, and it is about safety for all our guests and team members. Please be rest assured that we have addressed this and all internal procedures have been strengthened and emphasized to avoid any recurrence. Conscious that any explanation does not erase the unsatisfying experience you have been through; we request you to give us a chance to make it up for you. Regards, Mizan Uddin Hotel Manager

4/10 – Dårlig

Verifisert reisende

Likte: Renhold
Likte ikke: Personale og service og romkomfort
New hotel but services are not good. If you want something they serve you after 20-30 minutes. Sometimes after reminder. During my stay load shedding was frequent. No arrangement for back up. Needs to be improved a lot. Services are not at all according to charges.
Bodde her 3 netter i januar 2019
Svar fra Pree den 24. jan. 2019
Dear Guest, We sincerely thank you for sharing you feedback and we deeply regret the inconvenience caused to you during your recent visit. We request you to treat this as an isolated instance and not let it mar your opinion about our service standards. We shall ensure that such incidents are not repeated and we will endeavour to consistently provide our guests with the services that we pride ourselves for. We hope you will provide us with opportunities to serve you better. Warm Regards, Preeti Sharma Front Office Manager