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Anmeldelser av Hyatt Regency Kolkata

5 out of 5
Hyatt Regency Kolkata
JA 1, Sector 3, Kolkata, West Bengal

Anmeldelser

8,6

Utmerket

Rangering på 10 − Utmerket. 217 av totalt 390 anmeldelser." "
Rangering på 8 − Bra. 100 av totalt 390 anmeldelser." "
Rangering på 6 − Grei. 37 av totalt 390 anmeldelser." "
Rangering på 4 − Dårlig. 16 av totalt 390 anmeldelser." "
Rangering på 2 − Forferdelig. 20 av totalt 390 anmeldelser." "

9,0/10

Renhold

8,8/10

Personale og service

8,2/10

Fasiliteter

8,4/10

Overnattingsstedets bygg og tilstand

8,4/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Super personale og rom
Supert rom og utrolig hyggelig betjening

10/10 – Utmerket

Smita og SUGAR LAND

Likte: Renhold og personale og service
Bodde her 14 netter i april 2024

10/10 – Utmerket

Nancy

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
All of the staff went above and beyond. They made you feel like family verses a customer. Conversations were easy and enjoyable from all you encountered. The room was clean, spacious and welcoming.
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Shalmoli

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024

10/10 – Utmerket

Sharmila og Lexington

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Lovely property. Dining options in the hotel are excellent.
Bodde her 5 netter i januar 2024

10/10 – Utmerket

Dom

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Food was excellent. Room very comfortable. Dining staff were amazing especially Satya and Suvojeet (training).
Bodde her 3 netter i mars 2024

8/10 – Bra

Alok

Bodde her 3 netter i februar 2024

10/10 – Utmerket

Mark

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Attentive staff
Bodde her 5 netter i januar 2024

2/10 – Forferdelig

Surajit

Reiste med familie
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Do Not Stay Here - Rooms Smell Awful
HORRIBLE experience. My family and I traveled 30 hours from New York to Kolkata and booked 2 rooms, 11 nights, to attend a family wedding. Total cost $2,382.60 (2 lakhs Indian rupees) by booking through Hotels.com. Both rooms smelled AWFUL. I am a surgeon in the US and I think the hotel's ventilation system has mold. I asked Hotels.com to cancel my booking as soon as I entered the hotel - they told me the Hyatt wanted to discuss with me directly and Hotels.com would help me get a refund. The Hyatt front desk staff then told me they could not give me a refund because I booked through Hotels.com and that I would have to speak to Hotels.com about it. I immediately booked a different hotel (JW Marriott Kolkata which was wonderful) and left the Hyatt the next morning. We had to stay for 1 night because we did not want to travel in the dark in a city unfamiliar to us. We did not stay at the Hyatt for the remaining 10 nights of the booking. After 1 month of waiting to hear back, Hotels.com informed me that the Hyatt refused to issue me a refund. Basically, the hotel decided to keep its fees for 11 nights even though we only stayed for 1 night. This is definitely not a 5 star hotel. The Hyatt Regency Kolkata and its property owner are a disgrace.
Bodde her 11 netter i november 2023
Svar fra Ambika den 21. jan. 2024
Dear Mr. Saha,Thank You for the feedback and we sincerely apologize for the inconvenience caused. We have checked on your feedback, and we regret you were unhappy with the stay experience. We do understand that due to the smell in the room, the Duty Manager had offered room change along with room options which was declined. With regards to the refund for the reservation dates, as informed in stay and prior to the check out by the team, it is a confirmed prepaid reservation & we would be unable to offer a refund. Further to the dinner bill waived off from the invoice we would like to offer you our best available rate for any future stay along with an upgrade to the club room to make you comfortable and to offer a seamless experience. Kindly contact KOLKA-FOMANAGERS@hyatt.com for any further assistance.Thank you.Warm Regards,Ambika SinghReservations Team Leader

10/10 – Utmerket

Sourav

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 5 netter i desember 2023

10/10 – Utmerket

DEEP

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023

6/10 – Grei

Abhijeet

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 6 netter i desember 2023

10/10 – Utmerket

Prabhat

Likte: Personale og service og overnattingsstedets bygg og tilstand
Ambience
Bodde her 3 netter i desember 2023

10/10 – Utmerket

anirban

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 5 netter i oktober 2023

10/10 – Utmerket

Rezaul

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i oktober 2023

10/10 – Utmerket

TOMOYOSHI

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
すべて良かったです
Bodde her 4 netter i oktober 2023

10/10 – Utmerket

Mahmudul

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We were a family of 4, and booked 2 rooms for 7 nights. The rooms were spacious, had a view of a park with a big lake in front, breakfast had very good options, even we asked for items which were not in the list - but they did not hesitate to bake and deliver. Staff are very cordial and helpful. The main course Indian meals were spicy, but as we asked they did reduce the spices.

10/10 – Utmerket

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
추천합니다
시설 좋고 깔끔합니다. 특히 식사도 좋았고 직원들도 친절하였습니다
Bodde her 2 netter i september 2023

10/10 – Utmerket

Carl

Bodde her 1 natt i september 2023

8/10 – Bra

SAYANTAN

Bodde her 6 netter i august 2023

10/10 – Utmerket

BISWITA

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Supriyo was very good
Bodde her 2 netter i august 2023

10/10 – Utmerket

Manish

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i august 2023

10/10 – Utmerket

Sharmila

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very good experience Room service is excellent - always very prompt and accommodative
Bodde her 1 natt i august 2023

10/10 – Utmerket

Arnab

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Location is amazing for transportation across the city. The customer service was amazing too.
Bodde her 3 netter i august 2023

10/10 – Utmerket

Mohammed Mahibur

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Nice property. Exterior needs touch up.
Bodde her 3 netter i august 2023

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i august 2023

8/10 – Bra

BABAR

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i juli 2023

10/10 – Utmerket

saiful

Bodde her 2 netter i juli 2023

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i juli 2023

8/10 – Bra

Khooshhal

Bodde her 5 netter i juli 2023

6/10 – Grei

rakesh babu

Likte: Personale og service
Bodde her 3 netter i juni 2023

8/10 – Bra

SZM Shariful

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
A pleasant stay in a welcoming Hotel
We admire all those welcoming and smiling managers & staff at Hyatt Regency Kolkata. Thoroughly enjoyed fantastic ambience and amazing spread at the buffet breakfast. We hope to stay in this Hotel again and again, shall also recommend it to our friends.
Bodde her 4 netter i juni 2023

10/10 – Utmerket

Jagadish

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great property at a convenient location, not too far from airport or city center. Excellent hospitality and service, we enjoyed our stay.

10/10 – Utmerket

Ashok

Bodde her 3 netter i mai 2023

6/10 – Grei

Pankaj

Reiste med familie og små barn
Information sharing at reception was below par. The staff had different bits of information about use of facility. I checked-in till 4:00 pm and paid extra for extended stay. However the key cards got deactivated before the check out time. Overall, not a very satisfying experience.
Bodde her 2 netter i juni 2023

8/10 – Bra

Ritwick

Bodde her 2 netter i mai 2023

4/10 – Dårlig

Garima

Reiste med partner
Likte: Overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
The quality of products available in Hyatt’s rooms are poor enough to merit a downgrade from their 5-star status. Considering the price point, chipped mugs, a non-functional refrigerator and poor quality bath products were a massive turn off. Additionally, the staff is either unaware or quite rude. Upon asking the size of the pizza available for in-room dining, the lady on the other end said that it’s a 6 inch pizza with 8 slices! Haven’t heard anything more ridiculous. It ultimately turned out to be 11 inches. We were also told to choose from the available options (which were limited to 3 to begin with) as no customisation is possible! All we asked was to customise the vegan pizza to include regular mozzarella cheese. Upon requesting multiple times, she agreed to give us a regular chicken pizza. As regards the valet, there seems to be an attitude problem. He requested us to take all our belongings in one go as it’s not possible for him to bring the car around whenever asked to do so. Further, when checking out, he asked us not to make the valet wait once the car had been brought around. The delay was due to the front desk facing a technical issue and delaying our billing. Overall, the experience was abysmal. Would recommend Westin or any Marriott Bonvoy group hotel over Hyatt.
Bodde her 2 netter i mai 2023

10/10 – Utmerket

soumita

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great customer service! Don’t miss the breakfast buffet. Friendly staff. Airport pick up and drop off was smooth and well coordinated. If you can, do get the spa service as well. Professional staff, with awesome service. Look forward to being back again!
Bodde her 5 netter i april 2023

10/10 – Utmerket

Guenho

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i april 2023

10/10 – Utmerket

Sayak

Bodde her 2 netter i mars 2023

10/10 – Utmerket

Jagdish

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i mars 2023

10/10 – Utmerket

Gautam og jersey city

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Location is unparallel if you want to utilize both Kolkata city and Salt Lake areas
Bodde her 5 netter i januar 2023

2/10 – Forferdelig

Jakir

Reiste med familie og små barn
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This was a very disappointing stay starting from airport pick up till the drop off. We stayed for two nights. Even though agreed for a bigger car for airport pick up, the hotel sent a smaller car which made our 40 minutes journey from airport to the hotel as hell. Service in the restaurants, bars are awful. In the regency bar, ordered a coffee which took more than an hour to serve after 10 times reminder even though the floor was not busy. On the day of the airport drop off, we were nearly missing our flight due to delay in getting a porter sent into the room and getting the car ready. The hotel need a whole revamp of service improvements programme. The only positive was Anant ( assistant manager on duty) who tried to ease our experience as best possible. Will avoid this hotel in future.

10/10 – Utmerket

Sharmila

Bodde her 1 natt i desember 2022

2/10 – Forferdelig

DANIEL

Reiste med familie, Reiste med en gruppe
Likte ikke: Renhold og personale og service
They host wedding events with open lobby balcony that carries booming, pounding music to all floors. It's a real loud party hotel. Management did not care and said it would end at midnight. I slept only 4 hours and had to continue my international meetings exhausted. Terrible. Bath caulking was dirty and moldy. Definately time for a cleaning and remodel. This was my fourth time here over the years, and each time has not been a good experience. I do not reccomend and will stay somewhere else in the future.

10/10 – Utmerket

BIPIN

Bodde her 1 natt i november 2022

10/10 – Utmerket

Arvind

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i august 2022

10/10 – Utmerket

Eva

Bodde her 1 natt i november 2022

10/10 – Utmerket

Bhavna

Bodde her 1 natt i november 2022

8/10 – Bra

Joshua Jack

Bodde her 4 netter i november 2022