Innendørsbasseng

Anmeldelser av ANA Crowne Plaza Kobe, an IHG Hotel

5 out of 5
ANA Crowne Plaza Kobe, an IHG Hotel
1-Chome, Kitano-cho, Chuo-ku, Kobe, Hyogo-ken

Anmeldelser

8,6

Utmerket

Rangering på 10 − Utmerket. 488 av totalt 1003 anmeldelser." "
Rangering på 8 − Bra. 339 av totalt 1003 anmeldelser." "
Rangering på 6 − Grei. 99 av totalt 1003 anmeldelser." "
Rangering på 4 − Dårlig. 59 av totalt 1003 anmeldelser." "
Rangering på 2 − Forferdelig. 18 av totalt 1003 anmeldelser." "

8,8/10

Renhold

8,8/10

Personale og service

8,0/10

Fasiliteter

8,2/10

Overnattingsstedets bygg og tilstand

8,4/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Terje

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Glimrende hotell
I forbindelse med jobb reise ble mitt opphold her over 2 uker sammenhengende. Og for et hotell. Hvis en liker at et hotell har mange svært gode og varierte restauranter, flotte rom, utmerket utsikt og gåavstand til det meste så er dette hotellet et sted en ønsker å komme tilbake til gang etter gang. Det skal også nevnes at det finnes et trimrom med et godt utvalg av apparater (mer enn hva en kan finne på de fleste hoteller), samt at jernbane og Shinkansen er bare 200 meter unna så forflytning i Japan blir en lett sak.
Bodde her 7 netter i november 2022
Svar fra ANA Crowne Plaza Kobe den 1. jan. 2023
Tusen takk for at du bodde på ANA Crowne Plaza Hotel Kobe.Vi er veldig beæret over å høre at du var fornøyd med oppholdet ditt samt den positive evalueringen av hotellet.Vi gleder oss til å se deg igjen.ANA Crowne Plaza Hotel KobeFront Service Office

8/10 – Bra

Therese

Bodde her 1 natt i februar 2020

8/10 – Bra

Andre Borvind

Likte: Personale og service og romkomfort
Of all the eight different hotels we stayed at during our three week trip trough Japan, this one had the highest number of stars and had paradoxically the lowest room standard. Pros for this hotell: spacious room, nice view. Breakfast is fresh with a vast selection, they even have different cheeses which non other hotel I stayed at in Japan had. When sitting down in the common lounge area by the reseption we were offered cold refreshing drinks. Cons: A bit old fashioned or worn out room interiors, plastic surfaces has turned yellow, rust or dirt in the corners of the bath room, flaked off paint, expensive minibar (you’l get it all at 7-eleven in the train station downstairs for 1/3 of the price, tilted lamp, dirty air outlet of aircon, dirty lamp in bathroom. In addition you have to pay an additional fee to use the hot spring/swimmingpool (which was always included in the lower rated, cleaner and much cheaper 3-star hotels we stayed at). The area around Shin-Kobe seems dead.
Bodde her 1 natt i oktober 2019
Svar fra ANA Crowne Plaza Hotel Kobe Guest Relations den 20. okt. 2019
Dear Andre Borvind Thank you for the time to share your stay experience and regret to learn that that we were not able to meet your expectations in various aspects. Please rest assured that your comments have been shared with the Hotel Leadership and respective team members to avoid future occurrences. Guest satisfaction is our number one priority - We sincerely hope you will provide us with the opportunity to welcome you back again in the future. I wish you a pleasant day. Best regards, ANA Crowne Plaza Kobe Guest Relations

8/10 – Bra

Alan

Likte: Renhold og overnattingsstedets bygg og tilstand
Some of the staff
Bodde her 1 natt i mai 2024
Svar fra ANA Crowne Plaza Hotel Kobe. den 22. mai 2024
Thank you very much for staying at the ANA Crowne Plaza Hotel Kobe. We will continue to make every effort to provide you with a pleasant stay. We hope you will stop by our hotel again when you visit Kobe.

8/10 – Bra

Bernhard

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Das die Metro unter dem Gebäude liegt. Sehr praktisch.
Bodde her 7 netter i mai 2024
Svar fra ANA Crowne Plaza Kobe Room Reservation den 20. mai 2024
Thank you very much for choosing ANA Crowne Plaza Kobe. We are very happy to hear that you were satisfied with our location. We look forward to welcoming you for your next opportunity in Kobe! ANA Crowne Plaza Kobe Room Reservation

10/10 – Utmerket

shogo

Forretningsreisende
Likte: Renhold
コンビニが無かった
Bodde her 1 natt i mai 2024
Svar fra ANAクラウンプラザホテル神戸 宿泊予約 den 20. mai 2024
この度はANAクラウンプラザホテル神戸にご宿泊をいただきありがとうございました。また、ご評価をいただきまして大変嬉しく存じます。館内にコンビニエンスストアがなく、ご不便をお掛けし申し訳ございませんでした。現在同じ建物内の地下3階にはスーパーマーケットが入っており、また館外に出てしまいますが徒歩5分圏内にコンビニエンスストアがございますので次回ご利用の際にご参考いただければ幸いです。またのご利用をお待ちしております。ANAクラウンプラザホテル神戸 宿泊予約

8/10 – Bra

Yuri

Bodde her 1 natt i mai 2024

10/10 – Utmerket

Kazuhiro

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
全てにおいてとってもよかったです。 次回の神戸でも宿泊したいです。
Bodde her 1 natt i april 2024
Svar fra ANAクラウンプラザホテル神戸 den 13. mai 2024
この度はANAクラウンプラザホテル神戸にご宿泊いただき誠にありがとうございました。今後とも快適なご滞在をご提供できるよう精進して参る所存でございます。また神戸におこしの際は、是非とも当館にお立ち寄りくださいませ。ANAクラウンプラザホテル神戸宿泊予約

10/10 – Utmerket

PATRICK og SAN FRANCISCO

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mai 2024

4/10 – Dårlig

Kumiko

Reiste med familie og små barn
Likte: Renhold
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
GWなので仕方ない面はあると思いますが、スタッフが足りていないと思いました。 朝食は混み過ぎていて行列。普通のビジネスホテルなみの部屋で設備は古い。でも高級ホテルみたいな金額。立地場所はとても良いだけに、大変残念な気持ちになりました。
Bodde her 2 netter i mai 2024
Svar fra ANAクラウンプラザホテル神戸 宿泊予約 den 10. mai 2024
この度はANAクラウンプラザホテル神戸へご宿泊いただき誠にありがとうございます。ご感想をお寄せ頂きまして重ねて御礼申し上げます。ご指摘を頂戴しました諸点につきまして、関係各部署に申し送り検討・改善に努めさせていただきます。お客様におかれましては、ご満足いただける結果とならず申し訳ございません。今後もお客様にご満足頂けますようサービスの向上に尚 一層の努力をいたして参りますので引き続き当ホテルをご愛顧いただきますようよろしくお願い申し上げます。

8/10 – Bra

YASUYO

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024

8/10 – Bra

Naoko

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
・立地がとてもよい(駅直結、観光地に近いけど静かな場所にある) ・チェックアウト後の荷物預かりが助かった ・ホテル全体が広々としている
Bodde her 1 natt i mai 2024
Svar fra ANAクラウンプラザホテル神戸 宿泊予約 den 6. mai 2024
この度はANAクラウンプラザホテル神戸へご宿泊いただき誠にありがとうございます。ご滞在後のお時間を割いてご回答をお寄せ頂き、感謝申し上げます。 これからもお客様にご満足頂けるホテルを目指し、サービスの向上に努めて参りますので、今後ともご愛顧賜りますようお願い申上げます。

2/10 – Forferdelig

HAYATO

Reiste med familie og små barn
Likte ikke: Personale og service
チェックインに長蛇の列。 エレベーターが来ない。来ても、いっぱいで乗れない。 色々なレストラン、ショップが撤退してる。
Bodde her 1 natt i mai 2024
Svar fra ANAクラウンプラザホテル神戸 宿泊予約 den 6. mai 2024
この度は、ANAクラウンプラザホテル神戸へご宿泊いただき誠にありがとうございます。チェックインや客室エレベーターのご利用に関しまして、大変ご不便をおかけしましたこと心よりお詫び申し上げます。いただきましたご意見は、今後の参考にさせていただき、検討及び改善していく所存でございますので、今後ともご愛顧賜りますようお願い申し上げます。

8/10 – Bra

yasushi

Likte: Renhold og personale og service
Bodde her 1 natt i april 2024

8/10 – Bra

Noboru

Likte: Overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024

10/10 – Utmerket

Goun

Bodde her 3 netter i april 2024

8/10 – Bra

Kazuhiro

Likte: Renhold og personale og service
Bodde her 3 netter i april 2024

10/10 – Utmerket

FRANK og SEATTLE

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024

8/10 – Bra

Derek

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
Overall a very pleasant stay, and you cannot be beat the convenient location of the hotel adjacent to Shin-Osaka station. The room was very clean, though rather dated. Otherwise, very comfortable and quiet hotel with excellent staff.
Bodde her 1 natt i april 2024
Svar fra ANA CROWNE PLAZA KOBE Reservation den 22. apr. 2024
Warmest greetings from ANA CROWNE PLAZA HOTEL KOBE. Thank you very much for your feedback. We are looking forward to welcoming you again. Best regards,

10/10 – Utmerket

thanh N

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I been there for nearly two weeks and find out.It very hard to managed the high services like this now a day well respected to the management and looking forward to coming back again thx
Bodde her 11 netter i april 2024
Svar fra ANA CROWNE PLAZA HOTEL KOBE. den 20. apr. 2024
Thank you very much for staying at the ANA Crowne Plaza Hotel Kobe. We will continue to make every effort to provide you with a pleasant stay. We hope you will stop by our hotel again when you visit Kobe.

6/10 – Grei

Masao

Reiste med familie
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Room floor carpet seems old and dirty. Room is very aged and light at bathroom Is not bright enough
Bodde her 1 natt i april 2024
Svar fra Reservation ANA CROWNE PLAZA KOBE den 17. apr. 2024
Warmest greetings from ANA CROWNE PLAZA HOTEL KOBE. Thank you very much for your feedback. We are looking forward to welcoming you again. Best regards,

10/10 – Utmerket

KUNGHSUAN

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Dated but elegant
Bodde her 1 natt i april 2024
Svar fra ANA CROWNE PLAZA HOTEL KOBE den 15. apr. 2024
Warmest greetings from ANA CROWNE PLAZA HOTEL KOBE. Thank you very much for your feedback. We look forward to welcoming you again

10/10 – Utmerket

Masashi

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra ANAクラウンプラザホテル神戸 den 16. apr. 2024
この度は、ANAクラウンプラザホテル神戸へご宿泊いただき誠にありがとうございます。またのご来館お待ちいたしております。

8/10 – Bra

Naoko

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
綺麗なホテルでした
Bodde her 1 natt i mars 2024
Svar fra ANAクラウンプラザホテル神戸 宿泊予約 den 5. apr. 2024
この度はANAクラウンプラザホテル神戸へご宿泊いたきありがとうございます。また、コメントをいただき重ねてお礼申し上げます。私共は、お客様のご満足いただけるサービスを目指して参る所存でございますので今後ともご愛顧間賜りますようよろしくお願い申し上げます。

8/10 – Bra

Valerie

Likte: Personale og service og overnattingsstedets bygg og tilstand
The property was centrally located connected to the Kobe shin and on top of the green Yamato line. My room was extremely hot the fan/ac didn’t work and they told me to open the window however, it’s completely sealed the curtains were ripped and the shower head sprayed out all over the floor. Other than those few things the hotel had an abundance of amenities. Laundry was expensive. The two different restaurants for breakfast were completely different fun to try the buffet one day and the traditional Japanese breakfast. The waterfall hike is close so is the herb garden gondola which the Sakura was just starting to bloom so I am sure it is gorgeous in full bloom. Overall I loved the location and amenities and would give it another shot.
Bodde her 2 netter i mars 2024
Svar fra ANA Crowne Plaza Kobe den 3. apr. 2024
Thank you for choosing ANA Crowne Plaza Kobe. Thank you very much for your feedback.We apologize for any inconvenience this may cause.We will continue to aim to be a hotel that satisfies our customers and strive to improve our services, so we appreciate your continued patronage.Best regards,

6/10 – Grei

keizou

Likte: Renhold
フロントの待たされに改善を望みます
Bodde her 2 netter i mars 2024
Svar fra ANAクラウンプラザホテル神戸 宿泊予約 den 2. apr. 2024
この度は当ホテルをご利用いただきまして誠にありがとうございます。また、その際のご感想をお寄せいただき、心より感謝いたします。フロントにてお待たせしてしまい大変申し訳ございませんでした。今後このようなお言葉を頂く事がないよう今後もお客様の立場に立って業務に精進させて頂きます。またのご来館心よりお待ちしております。

10/10 – Utmerket

AYANE

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
非常に綺麗でスタッフの方も親切で良かったです
Bodde her 1 natt i mars 2024
Svar fra ANAクラウンプラザホテル神戸 宿泊予約 den 3. apr. 2024
この度はANAクラウンプラザホテル神戸へご宿泊いただき誠にありがとうございます。また、コメントをいただき重ねてお礼申し上げます。これからもお客様にご満足頂けるホテルを目指し、サービスの向上に努めて参りますので、今後ともご愛顧賜りますようお願い申上げます。

8/10 – Bra

Shigeo

Forretningsreisende
Likte: Renhold, personale og service og fasiliteter
ホテル内は静か、満足です。
Bodde her 1 natt i mars 2024
Svar fra ANAクラウンプラザホテル神戸 宿泊予約 den 30. mars 2024
この度はANAクラウンプラザホテル神戸にご宿泊いただき誠にありがとうございました。今後とも快適なご滞在をご提供できるよう精進して参る所存でございます。また神戸におこしの際は、是非とも当館にお立ち寄りくださいませ。

6/10 – Grei

RIEKO og Maebashi

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
ホテルや客室はきれいですが、浴槽や水栓、シャワーなどの設備が古かった
Bodde her 1 natt i mars 2024
Svar fra ANAクラウンプラザホテル神戸 宿泊予約 den 28. mars 2024
この度は、ANAクラウンプラザホテル神戸へご宿泊いただき誠にありがとうございます。ご宿泊のご感想を頂き重ねてお礼申し上げます。設備が古くご不便をおかけし申し訳ございません。ご指摘いただきました水回りや設備に関しまして今後お客様の満足を得られますよう改善に努めてまいる所存でございますので、今後も当ホテルをご愛顧賜りますようお願い申し上げます。

8/10 – Bra

Yuuko

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
シャワーが使えなかったのが残念😢 以前泊まった時のこじんまりしたモーニングの部屋の方が良かった! 内容も以前の方が良かった
Bodde her 1 natt i mars 2024
Svar fra ANAクラウンプラザホテル神戸 宿泊予約 den 28. mars 2024
この度は、ANAクラウンプラザホテル神戸へご宿泊いただき誠にありがとうございます。シャワーがつかえなかったとのことご不便をおかけし申し訳ございませんでした。次回ご利用の際は、なにかございましたらご遠慮なくスタッフへお申し付けください。快適にご滞在いただけますよう努めさせていただきます。どうぞこれからもANAクラウンプラザホテル神戸をご愛顧いただきますようお願いいたします。

8/10 – Bra

tomoko

Reiste med familie og små barn
Likte: Renhold, personale og service og fasiliteter
客室は清潔でよかったです。部屋の空調が調整出来ると良かったです。
Bodde her 1 natt i mars 2024
Svar fra ANAクラウンプラザホテル神戸 宿泊予約 den 25. mars 2024
この度はANAクラウンプラザホテル神戸にご宿泊賜り誠にありがとうございました。またその際のご感想をお寄せ頂き重ねてお礼申し上げます。またのご来館をスタッフ一同心よりお待ち申し上げております。ANAクラウンプラザホテル神戸宿泊予約

10/10 – Utmerket

naoki

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
スタッフの方々が笑顔で対応してくださり気持ちよかったです。朝食は価格が高いですが、内容は最高でした。和食から洋食全て美味しくいただきました。また利用させて頂きます。
Bodde her 2 netter i mars 2024
Svar fra ANAクラウンプラザホテル神戸 宿泊予約 den 13. mars 2024
この度はANAクラウンプラザホテル神戸にご宿泊賜り誠にありがとうございました。またその際のご感想をお寄せ頂き重ねて御礼申し上げます。ご朝食をお愉しみいただけたご様子で大変うれしく存じます。またのご来館をスタッフ一同心よりお待ち申し上げております。ANAクラウンプラザホテル神戸宿泊予約

8/10 – Bra

masayasu

Likte: Personale og service
Bodde her 1 natt i februar 2024
Svar fra ANAクラウンプラザホテル神戸 宿泊予約 den 4. mars 2024
この度はANAクラウンプラザホテル神戸にご宿泊いただき誠にありがとうございました。今後とも快適なご滞在をご提供できるよう精進して参る所存でございます。また神戸におこしの際は、是非とも当館にお立ち寄りくださいませ。

2/10 – Forferdelig

jongduk

Bodde her 1 natt i februar 2024
Svar fra ANA CROWNE PLAZA HOTEL KOBE den 4. mars 2024
Warmest greetings from ANA CROWNE PLAZA HOTEL KOBE. Thank you very much for your feedback. We look forward to welcoming you again.

8/10 – Bra

Khadija Akter

Bodde her 1 natt i februar 2024

8/10 – Bra

Atsushi

Reiste med familie
Likte: Renhold og personale og service
ホテル全体の格式は高い。 階層によるがロケーションはかなり良い。 スタッフの質は人によってかなり違いがある。 部屋は広く清潔だが、古さを感じる点がいくつかある。上下隣室の声、音、排水等は結構気になるレベルである。 宿泊客でも駐車場代がかかるのは改善の余地あり。
Bodde her 1 natt i februar 2024

8/10 – Bra

Hitomi

Reiste med familie
Likte: Personale og service
子どもの大学受験のため2泊お世話になりました。 朝食レストランのオープン時間も、 受験生のためか、早めにオープンして下さり、余裕を持って準備ができました。 土地勘がないため、ホテルスタッフの方にいろいろ質問させていただきましたが(ネットで調べただけでは分からないことも多く‥)、 どなたも感じ良くご対応くださり、ありがとうございました。
Bodde her 2 netter i februar 2024

10/10 – Utmerket

??

Reiste med familie og små barn
Likte: Renhold og personale og service
よくも悪くも、人が少なくてゆっくり出来た。
Bodde her 1 natt i februar 2024

4/10 – Dårlig

satoru

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024

4/10 – Dårlig

Roland

Bodde her 2 netter i februar 2024

8/10 – Bra

Ayano

Bodde her 2 netter i februar 2024

8/10 – Bra

Nagisa

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service og fasiliteter
Since we went as a family of four with two little kids, I wanted to stay at a convenient location. We could’ve chosen Sannomiya area, but we chose this hotel for its proximity to ShinKobe Station (as we travelled by bullet train). It made it so easy for us as we could walk to the hotel from the station and drop off our luggages at the bell desk immediately upon arrival at the station. If you take the taxi, it’s also accessible to major tourist spots including Kitano and the Bay Area (and ofc there were multiple taxis waiting at the hotel entrance all the time so we didn’t need to wait). Although the facility felt quite old, whenever we needed something, the staff came to our hotel quickly and were super polite and reliable — they solved our needs promptly. The city view from our 26th floor was beautiful as well.
Svar fra ANA CROWNE PLAZA KOBE den 21. feb. 2024
Warmest greetings from ANA CROWNE PLAZA KOBE.Thank you very much for your feedback.We are very happy to hear that you had a pleasant stay with us.We are looking forward to welcoming you again.ANA CROWNE PLAZA KOBEReservation

8/10 – Bra

HSING-CHUNG

Likte: Renhold og overnattingsstedets bygg og tilstand
My room is in 26th floor, the room size is fine. The window view is wonderful. To take the Train & Metro are very easy through the Hotel Elevator directly. Only one problem is to use the swim pool needs to pay extra cost. It is really unreasonable because we are their Hotel customers.
Bodde her 3 netter i februar 2024
Svar fra ANA CROWNE PLAZA KOBE den 21. feb. 2024
Warmest greetings from ANA CROWNE PLAZA KOBE.Thank you very much for your feedback.We are looking forward to welcoming you again.ANA CROWNE PLAZA KOBEReservation

10/10 – Utmerket

TAKASHI

Bodde her 1 natt i februar 2024

10/10 – Utmerket

yasutaka

Likte: Renhold og personale og service
低価格で素晴らしい。
Bodde her 1 natt i februar 2024

10/10 – Utmerket

Tsung-Chi

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
離新神戶站頗近,房間空間也令人滿意,晚上更有俯瞰神戶市的不錯夜景,不想住在三宮站附近的話真的可以考慮。
Bodde her 2 netter i januar 2024
Svar fra ANA Crowne Plaza Kobe den 2. feb. 2024
Thank you for your recent stay at ANA Crowne Plaza Kobe.We are glad to hear that your past stay was smooth and comfortable.Please do not hesitate to contact us if there is anything we could have done to make your stay more comfortable.We look forward seeing you in near future.Regards,ReservationANA Crowne Plaza Kobe

8/10 – Bra

Sangeeta og Carlisle

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Always stay here, excellent service and right next to Shin Kobe Shinkansen station.
Bodde her 1 natt i januar 2024
Svar fra Reservation ANA CROWNE PLAZA HOTEL KOBE den 28. jan. 2024
Thank you very much for staying with us. Your feedback is valuable and will help hotel operations.Thank you again and we cannot wait to see you in near future. ANA Crowne Plaza Kobe

6/10 – Grei

Hideo

Bodde her 2 netter i januar 2024

6/10 – Grei

Yamamoto

Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024

6/10 – Grei

Verifisert reisende

Reiste med familie
Likte: Renhold og romkomfort
Hotel was quiet and clean. Very convenient to train station. Rooms are old and out dated- could use a renovation.
Bodde her 4 netter i desember 2023
Svar fra ANA CROWNE PLAZA KOBE den 31. des. 2023
Warmest greetings from ANA CROWNE PLAZA KOBE.Thank you very much for your feedback.We are looking forward to welcoming you again.ReservationANA CROWNE PLAZA KOBE