The location, unfortunately, wasn’t as expected. The immediate area felt a bit run-down and when we arrived there were people loitering right next to the parking lot. It didn’t give a great first impression in terms of safety. Inside the unit, the condition was below standard. The bedroom paint was uneven and faded, the carpet was old, and the overall space felt quite dingy vs how it appeared in photos. We also had multiple functional issues: one day we didn’t have hot water, hooks fell off the wall when we tried to use them, and a bathroom door handle was broken and frequently stuck. What made things more frustrating was the response from management. This property is managed by Alii Resorts. When I called to request help and understand my options I was told to give it a shot. And when I asked what would happen if things didn’t improve the manager clarified he didn’t mean give it a shot and then we’ll help fix it he meant give it a shot because you have no other options. It felt dismissive and unprofessional. The following day, the management company called to ask if they could bring “something” to improve our stay but offered no specifics, which came across more as appeasing a review than addressing the underlying issues. I travel regularly and genuinely try to be flexible, but given the condition of the property and handling of our concerns, I can’t recommend this rental.