Alle anmeldelser som vises er basert på ekte gjesteopplevelser. Kun reisende som har bestilt et opphold med oss, kan sende inn en anmeldelse. Vi verifiserer anmeldelser i henhold til retningslinjene våre og publiserer alle anmeldelser, både positive og negative.Mer informasjonÅpnes i et nytt vindu
Rangering på 10 − Utmerket. 663 av totalt 1001 anmeldelser." "
10 – Utmerket
663
Rangering på 8 − Bra. 188 av totalt 1001 anmeldelser." "
8 – Bra
188
Rangering på 6 − Grei. 87 av totalt 1001 anmeldelser." "
6 – Grei
87
Rangering på 4 − Dårlig. 40 av totalt 1001 anmeldelser." "
4 – Dårlig
40
Rangering på 2 − Forferdelig. 23 av totalt 1001 anmeldelser." "
2 – Forferdelig
23
9,2/10
Renhold
9,2/10
Personale og service
9,0/10
Fasiliteter
8,8/10
Overnattingsstedets bygg og tilstand
8,8/10
Miljøvennlige løsninger
Anmeldelser
10/10 – Utmerket
Rebecca
Reiste med partner
27. mai 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Ocean view
Rebecca
Bodde her 7 netter i mai 2024
10/10 – Utmerket
Diego og Santa Ana
Reiste med partner
17. mai 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Amazing experience the beach was beautiful the sunset was amazing i loved it highly recommend it the vibe is amazing
Diego
Bodde her 4 netter i mai 2024
Svar fra General Manager den 21. mai 2024
Aloha Diego,Thank you for choosing Grand Wailea, A Waldorf Astoria Resort, and for sharing your five-star experience. We are pleased that you had an enjoyable visit and that we have earned your recommendation. It was a sincere pleasure to host you and we look forward to welcoming you back for another memorable stay.Mahalo,Wendle Lesher, General Manager
8/10 – Bra
Daniel
Reiste med partner
14. mai 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great place
Daniel
Bodde her 4 netter i mai 2024
Svar fra General Manager den 16. mai 2024
Aloha Daniel,We were thrilled to host your recent stay at Grand Wailea, A Waldorf Astoria Resort. It's wonderful to hear you had a positive experience, and we appreciate you taking the time to share your rating. Thank you for your review, and we hope to have the pleasure of your company on another occasion.Mahalo,Wendle Lesher,General Manager
8/10 – Bra
Raja
Reiste med partner
10. mai 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything went well staff was excellent. Although it took the Ikena restaurant to so long to get our pancakes from the kitchen we left without having breakfast. Also connecting to the cable on the TV was very problematic. Dining at the Olivine was sublime :)
Raja
Bodde her 4 netter i mai 2024
Svar fra General Manager den 13. mai 2024
Aloha Raja,Thank you for choosing to stay with us and for your review. We are pleased our team's exemplary service and your dining experience at Olivine surpassed your expectations; however, we apologize for any concerns you experienced with breakfast or our accommodations. Our team will review your comments to ensure a higher standard of quality is met going forward. Thank you for your thoughtful feedback, and we look forward to welcoming you back to Grand Wailea, A Waldorf Astoria Resort for a stay that exceeds your expectations.Mahalo,Wendle Lesher,General Manager
10/10 – Utmerket
Jared
Reiste med kjæledyr
9. mai 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
👍
Jared
Bodde her 7 netter i mai 2024
Svar fra General Manager den 10. mai 2024
Aloha Jared,It was a pleasure to host you at Grand Wailea, A Waldorf Astoria Resort for your recent getaway. We are delighted you thoroughly enjoyed your stay and look forward to welcoming you back soon.Mahalo,Wendle Lesher,General Manager
4/10 – Dårlig
eiji
Reiste med familie og små barn
7. mai 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
隣の部屋の工事がうるさかったです
eiji
Bodde her 4 netter i mai 2024
Svar fra General Manager den 9. mai 2024
Aloha Eiji,Thank you for staying with us and for your review. We are disappointed your experience was not as expected, and we apologize for any noise concerns. Our hotel is undergoing an extensive property-wide refresh to enhance our classic charm and reinforce our luxury and heritage. Thank you for your patience during this time, and we hope to welcome you back to see our extraordinary updates.Mahalo,Wendle Lesher,General Manager
2/10 – Forferdelig
Wendy Sue
7. mai 2024
Wendy Sue
Bodde her 2 netter i mai 2024
10/10 – Utmerket
Michael Alan og Alpine
3. mai 2024
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We felt that the service here was excellent. Staff members consistory remembered and addressed us by name, which definitely stood out for a very large resort. Could not have been more pleased with the service level here and would definitely go back again.
Michael Alan
Bodde her 4 netter i april 2024
Svar fra General Manager den 7. mai 2024
Aloha Michael,Thank you so much for your glowing review and perfect rating. We are pleased our hospitable team left a memorable impression, and we'll be sure to share your compliments. It was truly a pleasure having you here at Grand Wailea, A Waldorf Astoria Resort, and we look forward to your return.Mahalo,Wendle Lesher,General Manager
4/10 – Dårlig
Ginger
Reiste med partner
3. mai 2024
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Do not stay here if you are a paying guest!!!! The resport prioritizes large corporate companies who rent out hundreds of rooms at a time for their events. Booked an oceanview room and we were moved to accomodate someone staying with one of these big corporate groups. Food is absolutely terrible, we ate offsite every night. For the price, it is NOT worth it. The Four seasons next door is much better and next time we will stay there. Room cleaning is minimal at best, breakfast buffet is lacking, thre arent enough pool chairs for guests and they only have one pool waitstaff to bring drinks to over 300 chairs, so ordering a drink at the pool takes hours.
Ginger
Bodde her 6 netter i april 2024
Svar fra General Manager den 7. mai 2024
Aloha Ginger,Thank you for your review. We regret to learn that your experience fell short of expectations. Please know we value all of our guests; however, when booking through a third-party site, room assignments and requests are subject to change based on availability. Your feedback will be shared with our team for further consideration and to ensure any opportunity for improvement is seized. We hope to welcome you back in the future for a seamless visit worthy of a perfect rating.Mahalo,Wendle Lesher,General Manager
10/10 – Utmerket
kristina
24. apr. 2024
kristina
Bodde her 4 netter i april 2024
10/10 – Utmerket
kareem
15. apr. 2024
kareem
Bodde her 6 netter i april 2024
6/10 – Grei
Cynthia
12. apr. 2024
Cynthia
Bodde her 2 netter i april 2024
10/10 – Utmerket
Karin
7. apr. 2024
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Karin
Bodde her 5 netter i april 2024
10/10 – Utmerket
Katharine L
Reiste med familie og små barn
6. apr. 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Potentially the most beautiful (semi all inclusive) resort in Maui. It was a treat and a delight to stay here. M
Katharine L
Bodde her 6 netter i mars 2024
Svar fra General Manager den 9. apr. 2024
Aloha Katharine,Thank you for your glowing review - we're truly honored by your kind compliments. We look forward to the pleasure of welcoming you back soon!Mahalo,Wendle Lesher,General Manager
10/10 – Utmerket
Jonathan
5. apr. 2024
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Jonathan
Bodde her 2 netter i mars 2024
8/10 – Bra
Qian
4. apr. 2024
Qian
Bodde her 6 netter i mars 2024
10/10 – Utmerket
Jon
Reiste med familie og små barn
2. apr. 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Best property in Maui!
Jon
Bodde her 8 netter i mars 2024
Svar fra General Manager den 7. apr. 2024
Aloha Jon,It was an honor to have had you stay with us at Grand Wailea, A Waldorf Astoria Resort. We appreciate your feedback and are humbled by your kind words. Thank you for being a valued guest, and on behalf of our team, we would like to invite you back again anytime.Mahalo,Wendle Lesher,General Manager
10/10 – Utmerket
Deborah A
1. apr. 2024
Deborah A
Bodde her 2 netter i mars 2024
10/10 – Utmerket
Jeff
Reiste med familie
25. mars 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We loved our stay at the Grand Wailea, property and amenities were incredible including pools, beach, photo package, shopping, dining etc..
Highly recommend!!
Jeff
Bodde her 5 netter i mars 2024
Svar fra General Manager den 26. mars 2024
Aloha Jeff,Thank you for taking the time to provide your wonderful review of your stay with us at Grand Wailea, A Waldorf Astoria Resort. It is incredibly rewarding to hear that our luxurious amenities and services exceeded your expectations. We take great pride in crafting an unparalleled experience for our guests, and it was a pleasure to have you. We look forward to welcoming you back in the future for another unforgettable experience.Mahalo,Wendle Lesher,General Manager
10/10 – Utmerket
Britt
Reiste med familie
24. mars 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The Grand Wailea was amazing, the staff is great and provide top notch service in every aspect.
Britt
Bodde her 7 netter i mars 2024
Svar fra General Manager den 26. mars 2024
Aloha Britt,It was a privilege to host you at Grand Wailea, A Waldorf Astoria Resort. Our staff will do everything possible to deliver an exceptional experience, and we appreciate your kind words on our impeccable service. We hope to create more memories with you, so please consider returning in the futureMahalo,Wendle Lesher,General Manager
10/10 – Utmerket
DANIEL og LAS VEGAS
14. mars 2024
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The property was beautiful and clean. The amenities were also great. But the best part was the service and hospitality provided by the staff. They were super friendly and top notch!
DANIEL
Bodde her 4 netter i mars 2024
Svar fra General Manager den 18. mars 2024
Aloha Daniel,Thank you for choosing Grand Wailea, A Waldorf Astoria Resort, and for sharing such a delightful, five-star review. Our team works hard to ensure our guests have a stay they will remember for years to come, so they will be honored to read your kind comments. We look forward to welcoming you back for another dreamy experience.Mahalo,Wendle Lesher,General Manager
10/10 – Utmerket
Megan Laura og Rexford
Reiste med familie
26. feb. 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Wonderful property and stay
Megan Laura
Bodde her 8 netter i februar 2024
Svar fra General Manager den 1. mars 2024
Aloha Megan,It was such a pleasure to welcome you to Grand Wailea, A Waldorf Astoria Resort. We appreciate your kind words and are delighted you enjoyed your experience. Thank you for your review and perfect rating, and we hope to welcome you back soon.Mahalo,Wendle Lesher,General Manager
10/10 – Utmerket
Jason
Reiste med familie
24. feb. 2024
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Highly recommend
Fantastic resort. All staff were extremely helpful and friendly. Beautiful pool and beach. Rooms were great. Didn’t leverage restaurants as reviews were not stellar and far overpriced ($50 for a bowl of pasta?). Only negative is they felt understaffed. For example quick breakfast place to grab coffee, sandwich, etc was always busy with 10 people in line and took 30 mins. Poor staff their tried there best and super nice, but they needed more help as that’s a silly wait for coffee
Jason
Bodde her 4 netter i februar 2024
Svar fra General Manager den 27. feb. 2024
Aloha Jason,We are thrilled you enjoyed your stay at Grand Wailea, A Waldorf Astoria Resort, and found our amenities and rooms beautiful. Your compliments regarding our team's hospitality are greatly appreciated, and we also appreciate your feedback regarding the wait times you encountered. Your feedback is invaluable and will be utilized to improve our guest experience. Thank you for choosing us, and we hope to welcome you back soon, with every aspect of your stay even more seamless.Mahalo,Wendle Lesher,General Manager
10/10 – Utmerket
Steve
24. feb. 2024
Likte: Overnattingsstedets bygg og tilstand
Very nice and welcoming
Steve
Bodde her 5 netter i februar 2024
Svar fra General Manager den 27. feb. 2024
Aloha Steve,A warm welcome goes a long way at Grand Wailea, A Waldorf Astoria Resort! We are so happy to have earned such positive feedback for our hospitality, and we hope you had an unforgettable time in Hawaii. It would be an honor to host you again!Mahalo,Wendle Lesher,General Manager
10/10 – Utmerket
David
Reiste med partner
28. jan. 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We enjoyed our visit here so much! Friendly staff. Excellent dining! Highly recommend!
David
Bodde her 4 netter i januar 2024
Svar fra General Manager den 30. jan. 2024
Aloha David,Thank you so much for choosing to stay with us at Grand Wailea, A Waldorf Astoria Resort. Our goal is to provide every guest with exceptional service, so we're thrilled you enjoyed your experience. We appreciate your recommendation and hope to welcome you back in the future.Mahalo,Wendle Lesher,General Manager
10/10 – Utmerket
Akiko og Weldon Spring
8. jan. 2024
Akiko
Bodde her 3 netter i januar 2024
4/10 – Dårlig
Joseph
7. des. 2023
Joseph
Bodde her 4 netter i mars 2023
10/10 – Utmerket
Cara
Reiste med familie
5. des. 2023
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This is the most amazing place I’ve ever stayed! Everyone is over the top friendly, and the grounds are beyond what I could’ve imagined. It was an amazing place for my daughter, and we enjoyed the pools and the beautiful beach access.
The food and drinks at the resort are very expensive and that was a little bit of a shock, but I would do it all over again
Cara
Bodde her 5 netter i november 2023
Svar fra General Manager den 7. des. 2023
Aloha Cara,Thank you for sharing your comments with us. We are delighted to know that you had a truly enjoyable visit and appreciated our friendly staff members, beautiful pools, and lovely beach access. It was a pleasure hosting you, and we hope to see you again in the future. Mahalo,JP Oliver,Managing Director
8/10 – Bra
Deborah
Reiste med familie og små barn
30. nov. 2023
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Lovely grounds. nice lounge. The rooms should have microwaves. I know that is the new thing. remove them so people will buy from restaurant or deli. It is bad when you dine at the olivina, and have half your dinner you have to toss bc you can't reheat. what a waste of food when you talk about going green. The coffee is nespresso. Most people like plain coffee in the morning, and there was no tea. I saw a man purchase a coffee pot. again-transparent- bottom line is squeeze the customer. other than that nice.
Deborah
Bodde her 7 netter i november 2023
Svar fra General Manager den 5. des. 2023
Aloha Deborah,Thank you for taking the time to leave such a thoughtful review. We're grateful for your kind compliments and insightful comments, which we'll pass along to our team. It was such a pleasure having you here, and we look forward to your return!Mahalo,JP Oliver,Managing Director
10/10 – Utmerket
james
27. nov. 2023
james
Bodde her 6 netter i november 2023
10/10 – Utmerket
ANGEL
Reiste med partner
22. nov. 2023
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
NICE PLACE TO RELAX
ANGEL
Bodde her 2 netter i oktober 2023
Svar fra General Manager den 28. nov. 2023
Aloha Angel,It was a pleasure hosting you at Grand Wailea! We're pleased you had a relaxing visit, and we look forward to seeing you again the next time you're in the area.Mahalo,JP Oliver,Managing Director
10/10 – Utmerket
Julie
15. nov. 2023
Likte: Renhold
Julie
Bodde her 5 netter i oktober 2023
10/10 – Utmerket
Yamamoto
Reiste med familie
11. nov. 2023
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Aloha,Thank you for the positive rating of your recent stay at Grand Wailea. We're glad you enjoyed your time with us. As you observed, we're currently undergoing a multi-faceted revitalization and will soon offer a fresh, modern interpretation of Hawaii with the relaxed elegance we're known and celebrated for while also preserving our rich heritage and unique character. Our team appreciates your patience during your visit, and we look forward to welcoming you back to Maui when our transformation is complete. Mahalo,JP Oliver,Managing Director
10/10 – Utmerket
Shelley
Reiste med partner
8. nov. 2023
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful lobby area. The property was well maintained and wonderful to walk through.
Shelley
Bodde her 2 netter i september 2023
Svar fra General Manager den 10. nov. 2023
Aloha Shelley,We enjoyed having you as our guest at Grand Wailea and are pleased to learn our beautiful lobby, and well-maintained appearance played a positive role in your experience. Thank you for the kind words, and come back soon.Mahalo,JP Oliver,Managing Director
10/10 – Utmerket
Elizabeth
8. nov. 2023
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Wonderful staff and hotel rooms
Elizabeth
Bodde her 4 netter i november 2023
Svar fra General Manager den 10. nov. 2023
Aloha Elizabeth,We're so happy to know that you enjoyed both our amazing team members and wonderful accommodations during your stay! Thank you so much for the perfect rating, and we hope you'll join us again soon. Mahalo,JP Oliver,Managing Director
10/10 – Utmerket
Brian
Reiste med partner
22. okt. 2023
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Property is awesome and the staff is really nice, there is a lot of renovation going on at the resort.
Brian
Bodde her 2 netter i oktober 2023
Svar fra General Manager den 24. okt. 2023
Aloha Brian,Thank you for your excellent review! We are excited for our multi-faceted revitalization and will soon offer a fresh, modern interpretation of Hawaii, with the relaxed elegance Grand Wailea is known and celebrated for, while also preserving its rich heritage and unique character. We look forward to welcoming you back anytime you're looking for another great getaway.Mahalo,JP Oliver,Managing Director
8/10 – Bra
Patrick og Lakewood Ranch
Reiste med familie
20. okt. 2023
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Absolutely gorgeous and well manicured property. The staff is amazing and top notch for cleanliness. Unfortunately from a timing standpoint there were some renovations going on that was unexpected and caused a few of the restaurant and bar amenities to be off-line. We really wanted to use HumuHumu bar and grill but it wasn’t available and some of the construction started early in the morning outside our room which was a bit of a distraction.
Patrick
Bodde her 4 netter i oktober 2023
Svar fra General Manager den 23. okt. 2023
Aloha Patrick,We were honored to host you at Grand Wailea, A Waldorf Astoria Resort. It sounds like our property provided a beautiful backdrop to your getaway. Please accept our apologies that you were impacted by the closures during your vacation. Rest assured, we'll continue to adjust and find new solutions to avoid disruptions to the guest experience. If your adventures bring you back to our island, we hope to have the pleasure of welcoming you back to our resort. Mahalo,JP Oliver,Managing Director
10/10 – Utmerket
Ernest
Reiste med familie og små barn
16. okt. 2023
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great friendly staff.
Ernest
Bodde her 6 netter i oktober 2023
Svar fra General Manager den 18. okt. 2023
Aloha Ernest,Mahalo! It was a delight to welcome you to Grand Wailea, and we are thrilled you were impressed. We do have one of the best teams in the business, and they will all be honored to know how much you enjoyed their kind service. Your lovely five-star review is truly appreciated, and we hope to have another opportunity to welcome you back and impress you once again.Mahalo,JP Oliver,Managing Director
10/10 – Utmerket
Janet
10. okt. 2023
Janet
Bodde her 4 netter i oktober 2023
10/10 – Utmerket
Jon og Waco
Reiste med familie
9. okt. 2023
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Out favorite destination. We keep coming back because it is the best! Your blood pressure lowers 30 points as soon as you walk in the lobby upon arrival. Don’t miss it.
Jon
Bodde her 5 netter i oktober 2023
Svar fra General Manager den 11. okt. 2023
Aloha Jon,Thank you for your five-star review! We're thrilled to hear that Grand Wailea is your favorite destination. It's wonderful to know that you find our lobby to be a calming and enjoyable place. We truly appreciate your loyalty and can't wait to welcome you back for another relaxing and memorable stay. Mahalo,JP Oliver,Managing Director
6/10 – Grei
Larry
Reiste med partner
24. sep. 2023
Likte: Overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
The room smelled musty and moldy. We were harassed the entire time about wrist bands around the pool area. After losing a wristband we were told that we could not use the pool for the rest of the day. Another day we didn’t go to the activity center to update our daily wristband and was yet again denied to use the pool. For paying over $1000 a night I expected better service. We were charged for valet parking even on the days we didn’t use the vehicle. I wouldn’t recommend staying here and definitely won’t be back. The property was gorgeous though and a big shoutout to Danny at the Surf Haus for being a wonderful soul and his politeness!
Larry
Bodde her 8 netter i september 2023
Svar fra General Manager den 26. sep. 2023
Aloha Larry,Thank you for sharing your experience with us. We are thrilled that our team member Danny and our gorgeous property made a positive impact on your stay with us. However, we are disheartened that we were unable to meet all of your expectations. We hope that you were able to bring up the issues with our front desk team for immediate assistance. Unfortunately, we must utilize wristbands to provide the safest and quality experience when guests use our pool. Your feedback is important to us, and we will surely share it with the rest of our team for improvement. In regards to the charges, we advise you to reach out to us offline so we can further assist you. Please consider booking another stay with us so we can show you a perfectly rated visit. Mahalo,JP Oliver,Managing Director
10/10 – Utmerket
Donald Craig
Reiste med familie
24. sep. 2023
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Employees were very friendly and helpful. Room was upgraded to one with a view of the ocean.
Donald Craig
Bodde her 6 netter i september 2023
Svar fra General Manager den 26. sep. 2023
Aloha Donald,We were delighted to welcome you to Grand Wailea during your recent visit. It's wonderful to hear you had a positive experience and that you appreciated the wonderful ocean views from your upgraded room, as well as the friendly hospitality our team provided. Thank you for taking the time to share your kind words, and we hope to have the pleasure of your company on another occasion.Mahalo,JP Oliver,Managing Director
10/10 – Utmerket
Paul
Reiste med partner
19. sep. 2023
Likte: Renhold og personale og service
Water stations and reusable containers. Lack of fine dining options.
Paul
Bodde her 6 netter i september 2023
Svar fra General Manager den 21. sep. 2023
Aloha Paul,It was an honor to host you at Grand Wailea, A Waldorf Astoria Resort. Our team appreciates you taking the time to share your valuable thoughts. Although our resort currently features several dining options, we're always happy to recommend nearby restaurants should you desire something different. We value you as our guest, and we look forward to welcoming you back.Mahalo,JP Oliver,Managing Director
8/10 – Bra
Tehmina
7. sep. 2023
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Tehmina
Bodde her 4 netter i september 2023
2/10 – Forferdelig
SEAN
Reiste med familie
1. sep. 2023
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Right now this hotel is a “holiday inn” place.. they should not charge more then $80-$100 a day. There is absolutely no service in this hotel right now….because of fire in Maui…there are not so many tourists there. This hotel did choose to stay open…charge over $1000 a day….but no staff to service you…we where told from some hotel staff that they did let many employees to go because of the fire situation…. Imagine that you can not get a drink at the pool side since nobody is there to serve you.. You have to walk all the way to inside the main hotel building to get a drink or food. This is a classic example of Corporate/Owner greed that only care about the profits….they don’t care that are charging you over $1000 a day and giving you a Motel service.
SEAN
Bodde her 3 netter i august 2023
Svar fra General Manager den 5. sep. 2023
Aloha Sean,Thank you for offering feedback about your recent stay. We're sorry you were disappointed with your experience. We're currently attempting to provide the best visit we can for our guests in light of the devasting fires that mainly affected the island's western side. Given another opportunity down the line, we hope to host you for the time you expected.Mahalo,JP Oliver,Managing Director
8/10 – Bra
Heidi
Reiste med familie
1. sep. 2023
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Pool- und Hotelanlage wunderschön, ebenso der Strand, Personal war sehr dankbar, dass wir trotz Feuer in West Maui nach Süd Maui gekommen sind, Personal am Frontdesk war nicht immer freundlich, Events wurden nicht kommuniziert, Yoga und andere Kurse waren super, auffüllbare Wasserflaschen waren sehr praktisch
Heidi
Svar fra General Manager den 26. sep. 2023
Aloha Heidi,Thank you for sharing your wonderful compliments from your recent visit with us! We are pleased that you enjoyed our many amenities and took advantage of the events we have on the property. Your comments about hospitality will be shared with our staff, and on your next visit, you can expect all your expectations to be met. Thank you, and we hope to see you again soon for another relaxing island getaway.Mahalo,JP Oliver,Managing Director
10/10 – Utmerket
Bee
Reiste med partner
30. aug. 2023
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Most beautiful property in maui
Bee
Bodde her 5 netter i august 2023
Svar fra General Manager den 2. sep. 2023
Aloha Bee,We certainly agree that we are the most beautiful property in Maui. Thank you so much for the praise. We look forward to Grand Wailea becoming your home away from home. Mahalo,JP Oliver,Managing Director
10/10 – Utmerket
Ivan
29. aug. 2023
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great
Ivan
Bodde her 4 netter i august 2023
Svar fra General Manager den 31. aug. 2023
Aloha Ivan,Thank you for the outstanding rating of your recent stay at Grand Wailea, A Waldorf Astoria Resort. We're glad you had a wonderful time with us. It would be our pleasure to host you again in Wailea and South Maui, so come back soon!Mahalo,JP Oliver,Managing Director
6/10 – Grei
Brooke Williams
28. aug. 2023
Likte: Renhold og personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
The staff is what makes the difference in staying here. ❤️ We have been return guests for 5 years. The property is beautiful, but declining and it shows. It is less Maui and more Corporate/we could stay anywhere else and pay far less. The staff keeps us returning. Not greeted with leis any more. :( Water feature wasn’t working. :( Would love to discuss with someone. Thank you.
Brooke Williams
Bodde her 6 netter i august 2023
Svar fra General Manager den 31. aug. 2023
Aloha Brooke, Thank you for joining us again and for sharing your thoughts. Our amazing staff works hard to ensure all our guests have an enjoyable visit and will be proud you appreciated their exceptional service. We appreciate your sentiments on the lei's and will reflect upon your feedback. The resort is currently undergoing a multi-faceted revitalization and will soon offer a fresh, modern interpretation of Hawaii, with the relaxed elegance Grand Wailea is known and celebrated for, while also preserving its rich heritage and unique character. We sincerely hope to welcome you back once the transformation is complete.Mahalo,JP Oliver,Managing Director
10/10 – Utmerket
Amanda
Reiste med partner
26. aug. 2023
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The service was amazing. Everyone was wonderful and so welcoming. The rooms have been updated so they look nice and new. The room was super quiet and have really comfortable beds. The pools are full of kids splashing around, even around the pool bar, so if you’re looking for a nice relaxing pool experience, this hotel isn’t it. Everything is really overpriced, but I think that’s to be expected. I would say this property caters more to families than adults that are looking for rest and relaxation. Overall, it was a good experience.
Amanda
Bodde her 5 netter i august 2023
Svar fra General Manager den 28. aug. 2023
Aloha Amanda,Our amazing staff works hard every day to make sure our guests have a memorable experience, so thank you for sharing! We are delighted to know that our efforts show in our awesome service and beautiful, peaceful accommodations. We look forward to welcoming you back to Grand Wailea for another memorable visit.Mahalo,JP Oliver,Managing Director