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Anmeldelser av InterContinental Kansas City at The Plaza, an IHG Hotel

4 out of 5
InterContinental Kansas City at The Plaza, an IHG Hotel
401 Ward Pkwy, Kansas City, MO

Anmeldelser

8,0

Veldig bra

Rangering på 10 − Utmerket. 504 av totalt 1000 anmeldelser." "
Rangering på 8 − Bra. 216 av totalt 1000 anmeldelser." "
Rangering på 6 − Grei. 116 av totalt 1000 anmeldelser." "
Rangering på 4 − Dårlig. 92 av totalt 1000 anmeldelser." "
Rangering på 2 − Forferdelig. 72 av totalt 1000 anmeldelser." "

8,4/10

Renhold

8,4/10

Personale og service

8,0/10

Fasiliteter

8,0/10

Overnattingsstedets bygg og tilstand

8,0/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Sung

Nice big clean rooms and restroom
Bodde her 1 natt i mai 2024

2/10 – Forferdelig

Lonnie og Omaha

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Customer service was horrible. Way understaffed and those there did not care about helping us
Bodde her 2 netter i mai 2024

10/10 – Utmerket

RONALD og WICHITA

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Love to stay at the Intercontinental
Bodde her 1 natt i mai 2024

8/10 – Bra

David

Likte: Renhold
The bathrooms need updating! Dirty grout.
Bodde her 3 netter i mai 2024

10/10 – Utmerket

Andrijana

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i mai 2024

10/10 – Utmerket

Erin

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Thomas

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The Hotel staff was friendly and helpful.
Bodde her 4 netter i mai 2024

10/10 – Utmerket

Jeffrey

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024
Svar fra Jeff Keeley, General Manager den 20. mai 2024
Thank you for the wonderful rating from your recent stay. We appreciate you sharing! We look forward to serving you again soon.

6/10 – Grei

Joseph

Restaurant service was extremely slow, it would take almost one hour to get your food after ordering. This happened twice so it was not just a bad day.
Bodde her 2 netter i mai 2024
Svar fra Jeff Keeley, General Manager den 17. mai 2024
Thank you for the feedback and we apologize for the issues in American Slang, our restaurant. We will share this with our culinary team to ensure we improve for future stays. Thank you again and safe travels.

10/10 – Utmerket

Robin

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
All of the staff were amazing! We arrived early anticipatipating to just park and return later for check in… But our room was ready! Everything was perfect and an awesome location for all shopping and dining! I do think parking should be free as a hotel guest but it was $26 per vehicle - I met my son for Mothers Day weekend so had to $52 extra for us to park.
Bodde her 1 natt i mai 2024
Svar fra Jeff Keeley, General Manager den 13. mai 2024
We appreciate the amazing rating from your recent stay. We are pleased we were able to accommodate your early arrival. Thank you for sharing. We look forward to serving you again in the near future.

10/10 – Utmerket

Michelle

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Amazing hotel!
Bodde her 1 natt i mai 2024
Svar fra Jeff Keeley, General Manager den 13. mai 2024
We appreciate the amazing rating from your recent stay. Thank you for sharing. We look forward to serving you again in the near future.

10/10 – Utmerket

Aaron

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We will continue to stay here!
Bodde her 1 natt i mai 2024
Svar fra Jeff Keeley, General Manager den 13. mai 2024
We appreciate the wonderful rating from your recent stay. Thank you for sharing. We look forward to serving you again in the near future.

8/10 – Bra

Renea

Reiste med familie
Likte: Fasiliteter
Well kept
Bodde her 3 netter i mai 2024
Svar fra Jeff Keeley, General Manager den 13. mai 2024
We appreciate the wonderful rating from your recent stay. Thank you for sharing. We look forward to serving you again in the near future.

2/10 – Forferdelig

Troy

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The room was hot. AC didn't work. We told them when we checked in , came back 4 hours later and nothing had been done. Pink md around the sink, tp holder on the floor. 350 a night ! Should have stayed at a Holiday Inn for half that price.
Bodde her 1 natt i mai 2024
Svar fra Reid den 11. mai 2024
So sorry about your experience! We hope to earn your trust back next time you're in the area. Give us another opportunity to serve you and make your stay a great one!

10/10 – Utmerket

William

Reiste med partner
The fountain is very cool, and the bar area is sizable and looks great
Bodde her 1 natt i mai 2024
Svar fra Reid- den 11. mai 2024
We're happy you had a great experience with us. Please come back and stay with us again soon!

10/10 – Utmerket

Cynthia

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice property . We had a room with a great view of the plaza. The check in lady was very nice and even upgraded our room . We were celebrating a birthday.
Bodde her 1 natt i mai 2024
Svar fra Reid- den 11. mai 2024
We're happy you had a great experience with us. Please come back and stay with us again soon!

10/10 – Utmerket

Pedro

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Pool
Bodde her 4 netter i desember 2023
Svar fra Jeff Keeley, General Manager den 3. mai 2024
We appreciate the great rating from your recent stay. We appreciate you sharing. We look forward to serving you again soon. Thank you and safe travels.

10/10 – Utmerket

Debra

Bodde her 1 natt i desember 2023
Svar fra Reid- den 11. mai 2024
We're happy you had a great experience with us. Please come back and stay with us again soon!

10/10 – Utmerket

Samira

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Easy parking located on hotel property. The hotel was near shopping and dining .
Bodde her 1 natt i januar 2024
Svar fra Reid- den 11. mai 2024
We're happy you had a great experience with us. Please come back and stay with us again soon!

6/10 – Grei

Wojciech og Chicago

Likte: Renhold og personale og service
Bodde her 3 netter i april 2024
Svar fra Jeff Keeley, General Manager den 23. apr. 2024
Thank you for rating from your recent stay. We truly appreciate it. We look forward to your next stay.

10/10 – Utmerket

Tracy

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Close to plaza shopping.
Bodde her 1 natt i april 2024
Svar fra Jeff Keeley, General Manager den 23. apr. 2024
Thank you for great rating from your recent stay. We truly appreciate it. We look forward to your next stay.

10/10 – Utmerket

Jerry

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Jeff Keeley, General Manager den 23. apr. 2024
Thank you for great rating from your recent stay. We truly appreciate it. We look forward to your next stay.

10/10 – Utmerket

Soledad

Bodde her 1 natt i april 2024
Svar fra Reid- den 11. mai 2024
We're happy you had a great experience with us. Please come back and stay with us again soon!

10/10 – Utmerket

Jeffraisha

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Had a good night & look forward to coming back soon!
Bodde her 1 natt i april 2024
Svar fra Jeff Keeley, General Manager den 10. apr. 2024
We truly appreciate the 5 star rating from your recent stay. Thank you for sharing. We look forward to serving you again soon.Safe Travels,

4/10 – Dårlig

angela

Reiste med familie og små barn, Reiste med familie
Likte ikke: Personale og service og fasiliteter
What i didn't like is that they told me my parking was free and to use my room key to let me in and out the hotel parking garage well i looked at my bank account and they took 64.60 out my account for parking. When i asked the regional manager was there and he said parking was free i will never stay there again!!! That was deception!!
Bodde her 2 netter i mars 2024
Svar fra Jeff Keeley, General Manager den 10. apr. 2024
Our parking is 24 for self and 30 for valet. I apologize if you were told differently. We hope to have the opportunity to serve you again

10/10 – Utmerket

Mary

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mars 2024
Svar fra Jeff Keeley, General Manager den 10. apr. 2024
We truly appreciate the 5 star rating from your recent stay. Thank you for sharing. We look forward to serving you again soon.Safe Travels,

8/10 – Bra

Cecilia og Oklahoma City

Bodde her 2 netter i mars 2024
Svar fra Jeff Keeley, General Manager den 23. apr. 2024
Thank you for great rating from your recent stay. We truly appreciate it. We look forward to your next stay.

8/10 – Bra

Laurie og Omaha

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Staff person who checked us out was rude.
Bodde her 1 natt i mars 2024
Svar fra Jeff Keeley, General Manager den 24. mars 2024
We appreciate the great review and we apologize for the issue at check-out. We hope to see you back with us again soon.Safe Travels,

6/10 – Grei

Tatsuya

Bodde her 6 netter i mars 2024
Svar fra Jeff Keeley, General Manager den 24. mars 2024
We appreciate the great rating and thank you for sharing. We hope to see you back with us again soon.Safe Travels,

8/10 – Bra

Mishawn

Likte: Personale og service
Bodde her 1 natt i mars 2024
Svar fra Jeff Keeley, General Manager den 24. mars 2024
We appreciate the great rating and thank you for sharing. We hope to see you back with us again soon.Safe Travels,

8/10 – Bra

Elizabeth

Bodde her 2 netter i mars 2024
Svar fra Jeff Keeley, General Manager den 10. apr. 2024
We truly appreciate the great rating from your recent stay. Thank you for sharing. We look forward to serving you again soon.Safe Travels,

8/10 – Bra

Lara

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Jeff Keeley, General Manager den 24. mars 2024
We appreciate the great rating and thank you for sharing. We hope to see you back with us again soon.Safe Travels,

10/10 – Utmerket

Glenn

Bodde her 3 netter i mars 2024
Svar fra Jeff Keeley, General Manager den 10. apr. 2024
We truly appreciate the great rating from your recent stay. Thank you for sharing. We look forward to serving you again soon.Safe Travels,

10/10 – Utmerket

Jed og Kansas City

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
From the time we checked in everyone was great. Anything we asked for we received and anything we didn’t we received. It was over and beyond welcoming.
Bodde her 1 natt i mars 2024
Svar fra Jeff Keeley- General Manager den 11. mars 2024
Thank you for the great comments from your stay. We truly appreciate it. We hope to see you back with us again soon.

10/10 – Utmerket

Andrea

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great experience with staff. Room is very clean and comfortable.
Bodde her 1 natt i mars 2024
Svar fra Jeff Keeley- General Manager den 11. mars 2024
We appreciate the kind words and observations. We look forward to serving you again soon.Safe Travels,

10/10 – Utmerket

Erika

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was amazing.. I will be booking again 😁
Bodde her 1 natt i mars 2024
Svar fra Jeff Keeley- General Manager den 6. mars 2024
Thank you for the great rating we truly appreciate it. We look forward to serving you again soon.Safer Travels,

4/10 – Dårlig

Gaby

Likte: Fasiliteter og overnattingsstedets bygg og tilstand
The hotel is located in a great neighborhood and the property is beautiful. However they are probably short in staff. Front desk personnel is polite and amicable. Housekeeping is an absolute disaster! We stayed for 3 nights and our room got cleaned only once. Beds were poorly made and they left a huge garbage bag in our room. I even took pictures. I am not asking for chocolates in my pillow every night (which I actually should in a hotel like this) but at least a bed well made and a clean room and bathroom.
Bodde her 3 netter i februar 2024
Svar fra Jeff Keeley- General Manager den 6. mars 2024
We appreciate the feedback form your stay and apologize for falling short of your expectations. We hope to have ethe opportunity to serve you again soon. We are certain we can improve upon this stay.Safe Travels,

6/10 – Grei

J

Likte: Personale og service
They need to update the locks on the doors, I have a 2 year old that can open it from the inside and squeeze himself out the door even if the anchor chain is applied. Also a lock in the bathroom is needed. Overall our stay is good
Bodde her 3 netter i februar 2024
Svar fra Jeff Keeley- General Manager den 27. feb. 2024
We appreciate the feedback from your stay. Thank you for sharing and we will look into this. We look forward to your next stay with us. Safe travels

2/10 – Forferdelig

Anita Jo

Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Upon arrival staff was polite but staff appearance was very unprofessional. One lady had a t shirt on and pants and the other lady had her cleavage out with a sequins corset on. Needless to say the hotel and staff looked nothing like the pictures online. After checking in and going to the elevator, I got a strong scent of weed. Went to my room floor and the right side hallway wall was caving in at the baseboard. Entering my room I saw hair pins on the floor, a wrapper in my trash, hair and dirt stains on the bed comforter. The wallpaper in the bathroom was curling up off the wall. The conjoining door knob was falling off the door so I was nervous about that. Overall it was not a place I felt safe or comfortable in. My husband and I left and did not stay here.
Bodde her 1 natt i februar 2024
Svar fra Jeff Keeley- General Manager den 6. mars 2024
We appreciate the feedback form your stay and apologize for falling short of your expectations. We will be sharing this with our team to ensure we improve for future stays. We are certain we can improve upon this stay.Safe Travels,

10/10 – Utmerket

Charles

Bodde her 1 natt i februar 2024
Svar fra Jeff Keeley- General Manager den 27. feb. 2024
We appreciate the great rating from your recent stay. Thank you for sharing. We look forward to your next stay with us. Safe travels

10/10 – Utmerket

marcel

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i februar 2024
Svar fra Jeff Keeley- General Manager den 27. feb. 2024
We appreciate the great rating from your recent stay. We look forward to serving you again soon.Safe Travels

2/10 – Forferdelig

Ana

Reiste med en gruppe
Likte ikke: Overnattingsstedets bygg og tilstand
No soap on bathroom - called twice for some soap, did not get any ended up using shower wash. Then went to shower and realized I was out of shower wash during my shower, after I showered, water did not drain. Cherry on top - cold water knob was not working in sink - used warm water….. terrible experience for 200 $ a night
Bodde her 1 natt i februar 2024
Svar fra Jeff Keeley- General Manager den 27. feb. 2024
We appreciate you taking the time to give us feedback from your recent stay. We apologize for falling short of your, and our, expectations. We look forward to having the opportunity of serving you again soon as we are certain we can improve upon this stay.

10/10 – Utmerket

Evan

Reiste med partner
Likte: Fasiliteter og overnattingsstedets bygg og tilstand
Great area love that it’s walking distance from the plaza
Bodde her 2 netter i februar 2024
Svar fra Jeff Keeley- General Manager den 27. feb. 2024
We appreciate the great rating and observations from your recent stay. Thank you for sharing. We look forward to your next stay with us. Safe travels

2/10 – Forferdelig

Jess

Reiste med en gruppe
Likte: Personale og service
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i februar 2024
Svar fra Jeff Keeley- General Manager den 27. feb. 2024
We appreciate you taking the time to give us feedback from your recent stay. We apologize for falling short of your expectations. We look forward to having the opportunity of serving you again soon as we are certain we can improve upon this stay.

8/10 – Bra

SANG SOO

Reiste med familie
Likte: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i februar 2024
Svar fra Jeff Keeley- General Manager den 27. feb. 2024
We appreciate the great rating from your recent stay. We look forward to serving you again soon.Safe Travels

6/10 – Grei

Verifisert reisende

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Did not receive what I had paid for
Purchased a room with a balcony view of the plaza but was placed into a room on the backside of the hotel without a view. I asked for a reimbursement for the price difference of the two rooms since I paid extra for the room with a view of the plaza but was denied because I had ordered the room through a third party site (hotels.com). The room itself was fine, just would have liked to have gotten what I had paid for.
Bodde her 1 natt i februar 2024
Svar fra Jeff Keeley- General Manager den 8. mars 2024
We apologize for the issues with your stay. We hope to have the opportunity to serve you again soon. We are certain we can improve upon this stay.Safe Travels

4/10 – Dårlig

Jonathan

Reiste med partner
Likte: Personale og service og fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
Nice place, not worth the price. Lights didn’t work, leaking faucet, water damage, air wasn’t working (luckily it was cold outside). Overall poor quality for the $330 for 1 night. Will not go again.
Bodde her 1 natt i februar 2024
Svar fra Jeff Keeley- General Manager den 27. feb. 2024
We appreciate you taking the time to give us feedback from your recent stay. We apologize for falling short of your expectations. We look forward to having the opportunity of serving you again soon as we are certain we can improve upon this stay.

6/10 – Grei

Jonathan

Likte: Renhold og personale og service
Not worth the price
For the price, wasn’t worth the stay. No feee breakfast, room next to the lobby, pay for parking, bathroom didn’t look like the picture.
Bodde her 1 natt i februar 2024
Svar fra Jeff Keeley- General Manager den 6. mars 2024
Thank you for the feedback. We look forward to you next stay with us.

10/10 – Utmerket

Shauntel

Bodde her 1 natt i februar 2024
Svar fra Jeff Keeley- General Manager den 27. feb. 2024
We appreciate the great rating from your recent stay. We look forward to serving you again soon.Safe Travels

4/10 – Dårlig

Noah

Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Crown molding was falling off the walls/gaps in all the trim. Yellow/orange stains in the tub on the floors. Thought we were going to get a 5 star hotel for the amount of money we paid for parking and staying. Honestly would love to get a refund just don’t know how to do that since we did our reservation online
Bodde her 1 natt i februar 2024
Svar fra Jeff Keeley, General Manager den 10. apr. 2024
A clean, comfortable and well appointed guest room is a minimal standard and we truly apologize for not meeting your expectations on this stay. We hope to have the opportunity to serve you again as we are certain that we can improve upon this most recent stay. Safe Travels,