Eksteriør

Anmeldelser av Paradise Bay Resort

3.5 out of 5
Paradise Bay Resort
47-039 Lihikai Drive, Kaneohe, HI

Anmeldelser

8,6

Utmerket

Rangering på 10 − Utmerket. 580 av totalt 1003 anmeldelser." "
Rangering på 8 − Bra. 245 av totalt 1003 anmeldelser." "
Rangering på 6 − Grei. 103 av totalt 1003 anmeldelser." "
Rangering på 4 − Dårlig. 48 av totalt 1003 anmeldelser." "
Rangering på 2 − Forferdelig. 27 av totalt 1003 anmeldelser." "

9,0/10

Renhold

9,2/10

Personale og service

8,2/10

Fasiliteter

8,4/10

Overnattingsstedets bygg og tilstand

8,8/10

Miljøvennlige løsninger

Anmeldelser

4/10 – Dårlig

Rune

Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Not as good as it looks
This hotel was a big disappointment. The rated stars, images and information is far away from reality. The hotel is located in a worn and poor area and we was surprised to see the low standard of the hotel. The rented cabin with sea view for four adults was dark, poorly equipped and needed refurbishment. When we arrived there was a basket with coffee for three, dirty pillows on the couch and only seating for two on the terrace. The bathroom had access from both bedrooms, but the locks did not work. There was a continental breakfast included, but this was the worst breakfast we have ever had on a hotel. Bad selections and no meat. When we asked about the meat the answer was that this is the policy of the hotel. They however served meat to dinner. This should be a part of the hotel information so you can decide if this is ok before you book. They advertised with available Wi-Fi in the cabin, but we had to get outside to get connected. When we finally got connected it was slow and unstable. Kayak was available for loan between 8 am to 5 pm, but when we returned to the hotel around 4 pm had they already been dragged ashore. We had to pay a fee for, among other things, refill of coffee and safe, but the coffee was never refilled and there was no safe in the cabin. By our opinion this place deserves no more than a two star rating. After many trips and many hotels this is the first hotel we with certainty can say that we will never go back to.
Bodde her 3 netter i juni 2019
Svar fra PBR Management den 11. juli 2019
Aloha, we are so sorry to hear that we did not meet your expectations and that your stay was not satisfactory. We work very hard to ensure we display our photos with accuracy. It seems clear in the photos of the two-bedroom waterfront that there are two seats on the lanai over the water, and since those photos were taken, we have actually updated the room’s appliances and accessories. The basket with complimentary items such as coffee is just to start you off with some Hawaii made products. We believe the complimentary continental breakfast we serve far outshines any other continental breakfast which by definition is only a light breakfast, typically consisting of just coffee and rolls with butter and jam. As you know from attending our breakfast, we offer far more than that. We also do not serve meat in any of our food items for breakfast or dinner, and to ensure accuracy we do not advertise that we do. The Wi-Fi spottiness you experienced can be normal in our area and is another complimentary amenity that we offer. We are sorry you did not feel comfortable enough to rent the kayaks when you returned to the property. Please note that the kayaks are always “dragged on shore” while not in use or they would float away to sea if left unattended in the water. We have looked at your receipt to ensure you were not charged for coffee refills or a safe. We do not charge for coffee refills because it can be found complimentary at breakfast every morning. We also do not charge for safes because we do not have any safes in our units, and again to ensure accuracy we do not advertise that we do. However, we do have complimentary safes you could have used at our front office. We hope that you found your destination with safe travels and that your other accommodations were to your expectations. Mahalo!

10/10 – Utmerket

Kristine

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fantastisk!
Vi hadde et fantastisk opphold på Paradise bay resort. Selve hotellet og området rundt var kjempefint. Rommene var store og fine. Vi hadde rom med fjellutsikt. Det anbefales virkelig. Treningsrommet var lite men hadde nok til å få unnagjort en grei økt. En negativ ting er at det ikke åpner for trening før kl 07.30, noe som er litt kjedelig for oss morgenfugler som liker å stå opp ekstra tidlig for å trene før man reiser på utflukter. Frokostbuffeten var også bra, mer enn nok utvalg for enhver. Hotellet tilbyr båtekskursjoner og middager ulike dager. Dette anbefaler jeg virkelig. Båtturen var fantastisk hvor vi fikk snorkle i korallrev. Vi var så heldige og så flere havskilpadder. På samme båttur dro vi også på en sandbar midt i havet hvor vi hadde vann til knærne. Helt fantastisk opplevelse og koster 59$ per pers. Inkludert i båtturen er også litt snacks og en gratis mai tai. Middagen i regi av hotellet var også veldig god. De serverte lokal mat med live musikk. En fin opplevelse hvis man er på paradise bay. I tillegg tilbys yogakurs og kajakkutleie for dem som vil. Eneste negative jeg har å tilføye er at wifi er ganske dårlig. Vi hadde ikke wifi på rommet vårt, noe jeg ga beskjed om. Vi hadde heldigvis GPS med wifi som vi lot ligge på rommet når vi trengte det. Må også tilføye at personalet var kjempehyggelige. Ved utsjekk ble det oppdaget at noen hadde registrert 6 mai tai utover den ene gratis per pers, på vårt rom. Jeg ga beskjed at dette var feil og de ble fjernet.
Bodde her 5 netter i juni 2019
Svar fra GSA den 8. juni 2019
Aloha Kristine, Thank you for the kind words. We will be sharing your review with the team as a way to encourage them to continue to strive for excellence. It was a pleasure serving you at Paradise Bay Resort. We would really appreciate you sharing your feedback on Tripadvisor. Mahalo

10/10 – Utmerket

Tina

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i september 2017
Thank you for the fabulous 5 star review! We look forward to your next stay with us.

10/10 – Utmerket

Logan S

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We stayed here after staying a few days in Waikiki. We should have spent the whole trip here. It's so peaceful and beautiful, the sound of the birds and the view of the bay made for aagical atmosphere. We had a great time using the complimentary kayaks to explore the bay. Wish we had stayed longer to take advantage of more of the wonderful amenities they had available. We will definitely be back for a longer stay in the future. Our new favorite spot on O'ahu.
Bodde her 2 netter i mai 2024

10/10 – Utmerket

Bonnie

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This property has beautiful views. At the complimentary breakfast we saw a double rainbow while enjoying the banana bread and fresh fruit. This location was wonderful for all the numerous activities at the Kualoa Ranch. We did the 2 hour horseback ride and had a wonderful dinner at Haleiwa Joe's Haiku Gardens. We didn't have a chance to take the boat ride out to enjoy the sandbar, or use the kayaks, but the joy of being able to stay at this most scenic resort in Kahalu was fantastic.
Bodde her 2 netter i mai 2024
Svar fra Louis - Resort Operations Manager den 20. mai 2024
Aloha Bonnie, Thank you for sharing your delightful experience with us. We are thrilled to hear that you enjoyed the beautiful views, especially the double rainbow during the complimentary breakfast. It's wonderful to know that our location provided easy access to the numerous activities at Kualoa Ranch, and that you had a memorable horseback ride and dinner at Haleiwa Joe's Haiku Gardens.While it's a shame you didn't have the chance to take the boat ride to the sandbar or use the kayaks, we're glad that the scenic beauty of our resort in Kahalu made your stay fantastic. We hope to welcome you back soon so you can enjoy these activities and more during your next visit. Thank you again for your kind words.

6/10 – Grei

Jennifer

Reiste med partner
Likte: Personale og service
Staff were wonderful, property was lovely but parking was limited and quite a hike from our room. No immediate food/bar service on site.
Bodde her 2 netter i mai 2024
Svar fra Louis - Resort Operations Manager den 20. mai 2024
Aloha Jennifer, Thank you for your feedback. We are pleased to hear that you found our staff wonderful and the property lovely. However, we regret that the limited parking and its distance from your room were inconvenient. We also understand that the lack of immediate food and bar service on site may have been disappointing.Your comments are important to us as we strive to improve our guest experience. We appreciate your insights and hope to address these issues to better serve you in the future. Thank you for staying with us, and we hope to welcome you back soon.

4/10 – Dårlig

Sharron og Montara

Likte: Personale og service
Likte ikke: Renhold
*The property was not as advertized on Expedia. Our room could have been in any motel in the US-white walls & grey curtains. No Hawaiian ambience & it was not worth what they charge to stay here. *This property is not a resort! No restaurant/bar & nothing close by. 10 min. drive to nearest decent food. *The room was not clean-cockroaches in the kitchen & bath areas! *Bizarre cleaning routine-every 3 days only if you request the day before!?! Our room was to be cleaned but only towels replaced. Garbage left in room, beds not made, room not swept, dishes not washed. *Our room was also noisy with people walking overhead late at night & early morning. Sister had to be moved as she & husband got no sleep on 1st night. *Property promised refund of either 1 night lodging or waive of resort fees & parking for my sister-never happened! Staff were friendly & helpful but a very disappointing experience overall. I would not recommend this accommodation.
Bodde her 5 netter i mai 2024
Svar fra Louis - Resort Operations Manager den 20. mai 2024
Aloha Sharron, Thank you for taking the time to share your detailed feedback. We regret to hear that your stay did not meet your expectations and appreciate your candid comments.We apologize for the discrepancies between the property as advertised and your actual experience. Your concerns about the lack of Hawaiian ambiance, the absence of on-site dining options, and the distance to nearby restaurants are noted. We hope you will consider giving us another chance in the future to provide a better experience. Thank you again for your constructive review.

10/10 – Utmerket

kaipo

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Country side of island away from the major tourist side.
Bodde her 4 netter i mai 2024
Svar fra Louis - Resort Operations Manager den 20. mai 2024
Mahalo Kaipo!

10/10 – Utmerket

áslaug

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Had a great time. Kris was wonderfully helpful and accomodating. Mahalo, Áslaug
Bodde her 2 netter i april 2024
Svar fra Management Team den 23. apr. 2024
Mahalo Aslaug for your review!

6/10 – Grei

Ailene

Reiste med partner
Likte ikke: Renhold og fasiliteter
We very much enjoyed the view from this hotel room/suite. The design of the actual room was challenging. Doors to the closets, cabinets and microwave are mounted backwards. There is no screen door to the lanai. The AC is extremely loud (but thankfully it worked). The windows are old, and we could hear everything outside. The adjoining door was super thin, and we could hear everything our neighbors said and did. On our first night, I heard the neighbors having sex. Then I heard them arguing. Then I heard a man say, "You never let me enjoy myself." Not something I wanted to hear on my honeymoon. The posting on Expedia shows that the site is on the water and that snorkeling is available. When I asked about swimming, the receptionist told me that the nearest swimming beach is in Kailua (which is a 20 minute drive). She said that even with reef walkers the bay was too rocky and muddy for swimming. The pool had no bathroom. We had to go up two levels to our room to go to the bathroom. I was told three things by three people regarding housekeeping and towel exchanges. We only asked for housekeeping once. We were terribly disappointed. They only changed the sheets and replaced the towels. No one cleaned the floors, the shower, nor wiped down the kitchenette. So we didn't bother to request it again. The view was absolutely beautiful! The morning coffee, banana bread, and other treats were appreciated. We enjoyed the evening entertainment.
Bodde her 8 netter i april 2024
Svar fra Management Team den 23. apr. 2024
Aloha Ailene,Thank you for sharing your feedback with us following your recent stay at Paradise Bay Resort. We are sorry to hear about the challenges you experienced and appreciate your honesty in highlighting them. We are taking immediate steps to address the issues you mentioned, including the room design, noise disturbances, and communication gaps regarding our amenities and services. Your feedback helps us improve, and we hope to have the opportunity to welcome you back for a much-improved experience.

6/10 – Grei

Magali

Bodde her 8 netter i april 2024
Svar fra Louis - Resort Operations Manager den 20. mai 2024
Mahalo Magali!

10/10 – Utmerket

MARY

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 4 netter i april 2024
Svar fra Louis - Resort Operations Manager den 20. mai 2024
Mahalo Mary!

8/10 – Bra

Wendy

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2024
Svar fra Guest Services Manager den 10. apr. 2024
Thank you for your review and for choosing our resort! We're delighted to hear that you enjoyed your stay with us. Your feedback is invaluable to us as we continually strive to enhance our guests' experiences. We hope to welcome you back soon for another memorable getaway!

10/10 – Utmerket

Michael

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Paradise Bay Resort is Oahu’s hidden gem! It’s not the Waldorf but the rooms are nice, clean, spacious without ANY bugs. The resort is a quaint and absolutely gorgeous place to spend your vacation. The hotel staples are all there. (Read the resort’s amenities.) A nice pool and hot tub await. The resort is conveniently located in the beauty of Hawaii you want to know.❤️ You will need a car and should enjoy driving in Hawaii. Major sites Kualuoa, Kaneohe Sandbar etc. are close at hand. The resort offers kayaking and more. The views are breathtaking and all lucky guest will know they made a great decision. The resort is exclusive and quiet. Hotel’s in Oahu boast 125,000 guest per night. Elevators with 25 beach goers isn’t a vacation situation to me.😵‍💫 Last but not least, the staff cares and deliver on any need. We didn’t want to leave them behind. We thank Kris, Danny, Kevin and Kylie. Thanks to all of you for making our vacation the BEST! We will be back💙
Bodde her 5 netter i mars 2024
Svar fra Guest Services Manager den 8. apr. 2024
Thank you for your heartfelt review of Paradise Bay Resort! We're thrilled to hear that you found our resort to be a hidden gem in Oahu and that you enjoyed your stay with us.Our team takes great pride in providing clean, spacious rooms free of any bugs, ensuring a comfortable and relaxing experience for all our guests. We're delighted that you found our resort to be quaint, absolutely gorgeous, and equipped with all the necessary amenities for a wonderful vacation.We're glad you enjoyed our pool and hot tub, as well as our convenient location near major sites like Kualuoa and Kaneohe Sandbar. Exploring the beauty of Hawaii is indeed a memorable experience, and we're pleased to offer activities like kayaking to enhance your stay.At Paradise Bay Resort, we strive to create an exclusive and quiet atmosphere where guests can unwind and enjoy the tranquility of our surroundings. We understand the importance of personalized service, and we're thrilled that our staff, especially Kris, Danny, Kevin, and Kylie, made your vacation truly special.Thank you for choosing Paradise Bay Resort, and we look forward to welcoming you back for another unforgettable stay!

10/10 – Utmerket

Mikala

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The beautiful view, will be back
Bodde her 3 netter i mars 2024
Svar fra Guest Services Manager den 4. apr. 2024
Thank you for your review! We're delighted that you enjoyed the beautiful view during your stay. We can't wait to welcome you back for another wonderful experience in the future.

10/10 – Utmerket

Ariana

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was super friendly and the views were amazing. Definitely will return again.
Bodde her 7 netter i mars 2024
Svar fra Guest Services Manager den 4. apr. 2024
We're thrilled to hear that you found our staff super friendly and enjoyed the amazing views during your stay! Thank you for your review, and we look forward to welcoming you back again in the future.

10/10 – Utmerket

Brian

Bodde her 5 netter i mars 2024
Svar fra Management Team den 26. apr. 2024
Mahalo Brian!

10/10 – Utmerket

SUZANNE LEE og Twin Falls

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful, peaceful and quiet. Micah was the best!!! Loved every minute of our stay.
Bodde her 12 netter i mars 2024
Svar fra Guest Services Manager den 4. apr. 2024
Thank you for your glowing review! We're thrilled to hear that you found our resort beautiful, peaceful, and quiet. We're especially delighted to hear that Micah made your stay exceptional. We appreciate your kind words and are delighted that you loved every minute of your time with us. We can't wait to welcome you back for another wonderful stay in the future. Thank you for choosing our resort!

2/10 – Forferdelig

Lucinda

Reiste med partner
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Biggest negative:ROACHES IN THE ROOM!! ONLY positive thing:Micah who was the night check in staff. ! The property is located in the middle of a neighborhood which seemed strange. Upon entering the room, it was clear that the pictures were much nicer than the actual room. It had old motel/dorm room vibes. Utilizing outdoor patio furniture as living room furniture also seems like an odd choice. No ceiling or standing fans, only one small, old and barely functioning window AC unit in the living room. Very stuffy and uncomfortable. The shower knob seems ready to break. Switched rooms for a cost to get functioning AC, encountered more patio furniture, painted brick walls, old dirty/rusted stove top, smaller bathroom and ROACHES. Left within minutes of seeing/killing them as we didn’t want to see how many more would come crawling out. Hotel wouldn’t refund since it was booked through Expedia. Contacted Expedia who reached out to the hotel and the hotel again refused to refund my 3 night stay. I was there for only 3 hours max! Expedia should stop working with this glorified motel trying to pass itself off as a resort. Truly the worst hotel experience I’ve ever had and the only time that I have left a place.
Bodde her 3 netter i mars 2024
Svar fra -Paradise Bay Resort Representative den 31. mars 2024
Aloha Lucinda, Thank you for taking the time to share your feedback regarding your recent stay with us. We truly value all guest experiences and strive to ensure that each stay exceeds expectations. We are sorry to learn about the inconvenience you encountered during your time with us. We take matters of cleanliness and hygiene very seriously, and I assure you that our team has promptly addressed this issue to prevent any recurrence. Once again, please accept our sincerest apologies for the inconvenience you experienced. We hope to have the opportunity to welcome you back in the future and restore your confidence in our resort. Mahalo!

8/10 – Bra

Russell

Bodde her 3 netter i mars 2024
Svar fra Management Team den 23. apr. 2024
Thank you for your review!

10/10 – Utmerket

Suzanne

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
What a beautiful peaceful setting surrounded by trees, water, and birds. Highly recommend the boat excursions.
Bodde her 3 netter i mars 2024
Svar fra Guest Services Manager den 28. mars 2024
Aloha Suzanne, Thank you for your perfect rating for our resort! We are glad to hear that you enjoyed our beautiful views and boat excursion. We look forward to your next stay in paradise. Mahalo!

10/10 – Utmerket

Adrian

Reiste med partner, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This place felt like a hidden gem, we throughly enjoyed our stay. It is at a great location to venture off in many directions on this island if you have a rental car. Walk out with morning coffee and be greeted by jumping fish, yoga available on floating platform, kayak and snorkel checkout at lobby (included).
Bodde her 3 netter i mars 2024
Svar fra Guest Services Manager den 27. mars 2024
Aloha Adrian, thank you so much for taking the time to share your experience at our resort. We're delighted to hear that you enjoyed your stay and that our location and amenities met your expectations. Your kind words mean a lot to us and we look forward to welcoming you back to paradise in the future. Mahalo!

10/10 – Utmerket

Porchea

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great low key resort
Bodde her 1 natt i mars 2024
Svar fra Guest Services den 24. mars 2024
mahalo nui loa for your review Porchea

10/10 – Utmerket

george f

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was a lovely hidden gem! We absolutely loved the beauty of all the plants!! Could not imagine anything better!
Bodde her 4 netter i mars 2024
Svar fra Guest Services den 23. mars 2024
Aloha George,Thank you for your positive words of aloha, we hope to see you soon Mahalo Nui Loa

10/10 – Utmerket

Joann

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
We stayed at Paradise Bay at a Mountain View room. Even though we had a Mountain View, we still had a wonderful view of the bay when we stepped out onto our balcony, so it felt like a bonus room. It’s far enough away from the city and traffic, but still only about 15 miles away from the airport. The atmosphere was peaceful and the garden surrounding the property was well taken care of. I gave a 3 for the facilities only because my husband and I kept rolling towards the middle of the bed, and our bathroom sink drained very slowly. It didn’t bother us too much as we just used the kitchen sink. If we asked for anything, the staff was very helpful and accommodating and undoubtedly they would have fixed the sink if we complained. But we just let them know on our last day. The bed was also very comfy and sheets extremely soft despite the unevenness. Our room had a kitchenette with plates, bowls, cups, utensils, pots and pans. We even got a roll of paper towels, which is really nice because a lot of places don’t provide that. There was a hot plate and toaster. So if you want to save a little money, go to the grocery store and cook breakfast for your fam and enjoy the views at the resort before you go out and explore the island. We like being away from crowds, shops and foot traffic, so this resort was perfect for us and it really gave us that sense of relaxation and peace. Mahalo to the friendly staff! We’ll definitely come back!
Bodde her 3 netter i mars 2024
Svar fra Louis - Operations Manager den 20. mars 2024
It sounds like you had a lovely stay at Paradise Bay! Your detailed review gives a great overview of the resort's amenities and the experience you had. The combination of a Mountain View room with a bonus view of the bay from the balcony sounds delightful. It's also nice to hear that the atmosphere was peaceful and the staff were friendly and accommodating.While you mentioned a couple of minor issues with the facilities like the bed and bathroom sink, it's good to know that they didn't detract too much from your overall experience. The fact that the staff was responsive and helpful is always a plus.Having a kitchenette with all the necessary items for cooking and dining is indeed convenient, especially for those looking to save money or enjoy a homemade meal with a view. And it's great to hear that the resort provided paper towels, which can sometimes be overlooked.Overall, it sounds like Paradise Bay provided the relaxation and peace you were looking for, away from the hustle and bustle. Your positive experience and intention to return speak volumes about the quality of your stay. Thank you for sharing your review!

10/10 – Utmerket

Christopher

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Surprised to find the resort in the middle of a neighborhood…. a unique and creative development.
Bodde her 1 natt i mars 2024
Svar fra Guest Services den 18. mars 2024
mahalo nui loa for your review Christopher-Aloha

8/10 – Bra

Joseph

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Louis - Operations Manager den 16. mars 2024
Thank you Joseph for staying with us!

10/10 – Utmerket

Christine

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Fasiliteter
This is a small but mighty resort. It sits back hidden in a quiet neighborhood. We will definitely be going back.
Bodde her 7 netter i desember 2023
Svar fra Guest Services den 9. mars 2024
Mahalo for your kind words Christine and we are looking forward to your next visit with us.

10/10 – Utmerket

Gregory

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very nice
Bodde her 1 natt i mars 2024
Svar fra Guest Services den 5. mars 2024
Aloha Gregory,Thank you for sharing your positive experience here at Paradise Bay Resort, we hope to see you again!Mahalo!

6/10 – Grei

Lindy

Reiste med partner
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
This was not what we expected it is in the middle of a not great neighborhood. It doesn’t look like the pictures online it needs updated. The hot tub was lukewarm and missing tiles. There is limited time to use the free kayaks. The internet in our room barely worked we could not upload a movie on to our iPads for flight home. The walls are thin and we heard our neighbors coughing and sneezing all evening. You only get cleaning services every 3 days. For the high cost resort fees there should be better service offered and we shouldn’t have to pay for parking this is not in the middle of a city with limited parking. An employee also took the prime parking spot in front of our room. The room was clean, the beds and bedding were good. It has a beautiful view of mountains and bay but we will not be returning to this resort it was just too much of a disappointment. Also you really should update your webpage it looks a lot nicer than it actually is! Also you should remove your food info with the disclaimer due to Covid we no longer offer this. It has been 4 years so why leave that in there just remove that you even use to offer dinner. There is limited restaurant options it would be nice if you did offer a little more than you do. Maybe some fresh fruit in the morning along with the banana bread (that is not that good) you have some unappealing apples why not some pineapple and papaya. The little things you could do to make it feel more resort like.
Bodde her 3 netter i februar 2024
Svar fra Louis - Operations Manager den 2. mars 2024
Dear Lindy,Thank you for sharing your detailed feedback regarding your recent stay with us. We sincerely apologize that your experience did not meet your expectations, and we appreciate you bringing these matters to our attention.Your comments are valuable, and we will certainly address these issues promptly to enhance the overall quality of our facilities.We apologize for any inconvenience caused by the limited time for free kayak use and the challenges with the internet in your room. Rest assured, we will investigate and rectify these matters to ensure a smoother experience for our guests.We appreciate your positive comments about the cleanliness of the room, the quality of beds and bedding, and the beautiful views. We take pride in these aspects and are glad they met your expectations.Regarding your feedback on resort fees, parking, and the dining options, we will review our policies and offerings to better align with our guests' expectations. Your suggestions for additional amenities like fresh fruit are duly noted, and we will explore ways to enhance our offerings.We are in the process of updating our webpage and appreciate your patience as we work towards providing accurate representations of our resort.We truly value your feedback as it helps us identify areas for improvement. If your future travels bring you back to our area, we hope to have the opportunity to welcome you again and provide an experience that exceeds your expectations.

8/10 – Bra

THOMAS

Reiste med partner
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff here are very friendly and helpful. The property has a great view and several nice amenities and overall clean and well maintained. We stayed in room 31 (studio suite.) I do not recommended this room, especially if you're a light sleeper. Part of the room faces the parking lot and part faces the street. The hotel is in a (very) residential neighborhood and there are many roosters in the neighborhood. The neighbors were in and out of their cars and setting of alarms until roughly midnight, and roosters started crowing at roughly 3AM. There was only one AC unit in the bedroom and it is old and very noisy. It did not cool the room efficiently. Sitting/kitchen area is small and no sofa in the room. The room was clean overall but there was some grime buildup in the bathroom near the shower and vanity that clearly the cleaning staff have overlooked. We chose the least expensive room available, so I'm sure many of their rooms are nicer and quieter, but we did not feel well rested after leaving here.
Svar fra Louis - Operations Manager den 2. mars 2024
Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our staff friendly and helpful and appreciated the great view and amenities of our property.We sincerely apologize for the inconveniences you experienced during your stay in room 31.We understand that choosing the least expensive room should not compromise your overall comfort, and we regret any frustration this may have caused. We value your insights, and we are committed to making the necessary adjustments to enhance the experience for our guests.

10/10 – Utmerket

Adam

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great and peaceful area. Not near any grocery stores and nothing but the beach is walkable. It’s secluded and very quaint.
Bodde her 1 natt i februar 2024
Svar fra Guest Services den 1. mars 2024
Aloha Adam, Mahalo Nui Loa for taking the time out of your vacation to give us your feed back. We look forward to making your stay in Hawaii and with Paradise Bay Resort a memorable experience.

10/10 – Utmerket

Ami

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The property is a hidden gem! The views are spectacular! Grounds are very clean and well maintained and our 1 bedroom suite was beautiful!
Bodde her 5 netter i februar 2024
Svar fra Guest Services den 1. mars 2024
Aloha Ami, Mahalo Nui Loa for your kind words. We look forward to bringing more aloha to your experience here in Hawaii and with Paradise Bay Resort

10/10 – Utmerket

Adam

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Amazing property, great staff. 10/10 would go back.
Bodde her 1 natt i februar 2024
Svar fra -Paradise Bay Resort Representative den 29. feb. 2024
Aloha Adam, Thank you for sharing your perfect rating with us! We appreciate your feedback and hope you were able to make wonderful memories in Paradise!

10/10 – Utmerket

Carolyn

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 8 netter i februar 2024
Svar fra -Paradise Bay Resort Representative den 27. feb. 2024
Aloha Carolyn, Thank you for your wonderful rating. We enjoyed your stay with us and look forward to your next visit to Paradise!

10/10 – Utmerket

Rita

Likte: Renhold og personale og service
Bodde her 1 natt i februar 2024
Svar fra -Paradise Bay Resort Representative den 27. feb. 2024
Aloha Rita, Thank you for the perfect rating. We hope you enjoyed your stay and made wonderful ratings in paradise!

10/10 – Utmerket

david

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice room on the bay. Friendly staff!
Bodde her 3 netter i februar 2024
Svar fra Louis - Operations Manager den 17. feb. 2024
Thank your David for your review!

6/10 – Grei

Kerstin

Likte ikke: Renhold og romkomfort
Das Resort liegt in einer schönen Bucht aber leider war’s das auch schon. Keine Restaurants in der Nähe oder nur Fast Food. Für 3 Tage ok aber mehr…? Die Zimmer waren nicht praktisch eingerichtet und auch nicht sauber. Auch sehr hellhörig. Ein Wohlgefühl kam leider nicht auf. Wir würden da kein Stopp mehr machen.
Bodde her 2 netter i februar 2024
Svar fra Louis - Operations Manager den 17. feb. 2024
Thank you for taking the time to share your feedback about your recent stay at Paradise Bay Resort. We sincerely apologize that your experience did not meet your expectations, and we appreciate your honesty in highlighting your concerns.We regret to hear that the lack of nearby dining options and the limited availability of restaurants impacted your overall experience. We understand the importance of having diverse and convenient dining choices for our guests. Your feedback will certainly be taken into consideration as we continually strive to enhance the overall guest experience.

8/10 – Bra

Jayne

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Lazy escape
Lovely setting , staff very helpful and loved little Oreo. Views amazing. Needs a little updating soundproofing of rooms !, noisy AC, really needs a fan in the bedroom and sockets. Other positives excellent reception area, in room kitchen so don't worry about no restaurant. Get Uber eats app. Helpful Aunty Sandy ( uber driver ) takes you anywhere at reasonable price.
Bodde her 3 netter i februar 2024
Svar fra Louis - Operations Manager den 17. feb. 2024
Thank you for sharing your positive and constructive feedback about your recent stay at Paradise Bay Resort. We appreciate your kind words about our lovely setting, helpful staff, and the adorable Oreo – we're thrilled that you enjoyed these aspects of your experience.It's wonderful to hear that you found the views amazing and enjoyed the excellent reception area. We're also glad you found the in-room kitchen convenient, providing an alternative to dining out. Your suggestion about using the Uber Eats app is a great tip for our guests looking for additional dining options.We're delighted that you had a positive experience with Aunty Sandy, the helpful Uber driver. We'll be sure to pass on your appreciation to her. It's important for us to know when our guests have positive interactions with our local partners.Once again, thank you for taking the time to provide such detailed feedback. We hope to have the pleasure of welcoming you back to Paradise Bay Resort in the future, and we'll be working hard to make your next stay even more enjoyable.

10/10 – Utmerket

Eric

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great stay. Only real downside was no amenities in the immediate area. Very nice suite for a good sale price.
Bodde her 1 natt i februar 2024
Svar fra Louis - Operations Manager den 13. feb. 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a great stay and enjoyed the comfort of our suite, especially at such a fantastic sale price. It's always rewarding to know that our guests appreciate the value we strive to provide.

10/10 – Utmerket

Paul

Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i februar 2024
Svar fra Louis - Operations Manager den 13. feb. 2024
Thank you for your amazing review!

10/10 – Utmerket

Norver

Likte: Personale og service og romkomfort
Bodde her 2 netter i februar 2024
Svar fra -Paradise Bay Resort Representative den 13. feb. 2024
Aloha,Thank you for the perfect rating! We hope you were able to make wonderful memories in Paradise.

6/10 – Grei

Robert

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 7 netter i januar 2024
Svar fra Guest Services Manager den 20. mars 2024
Aloha Robert, thank you for sharing your feedback with us. We appreciate your honesty and hope that you were able to enjoy your time in Paradise. Mahalo!

10/10 – Utmerket

Mary E

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very unique property, super clean, pretty, peaceful and quiet. Great place to get away from the Honolulu/Waikiki craziness. Great view of the bay. Room we had was a classic studio. Plenty big for 2 people. Bathroom was small with no place to set your toiletries but we made it work. Nice to have a kitchen in the room. Bed was super comfy. No TV in the bedroom area was a negative for me. And the drive up to the place seemed a bit sketchy but we had no issues and no security concerns. Really pretty place and would definitely stay here again.
Svar fra -Paradise Bay Resort Representative den 13. feb. 2024
Aloha Mary, We are happy to hear you enjoyed the peacefulness of the Windward side of the island. We look forward to your next stay in Paradise!

10/10 – Utmerket

siengxay

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 2 netter i januar 2024
Svar fra Guest Services Manager den 20. mars 2024
Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay and that we met your expectations. We hope to have the pleasure of welcoming you back to Paradise Bay Resort in the near future. Mahalo!

10/10 – Utmerket

Mary

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice room with a balcony overlooking the bay. Friendly and helpful staff.
Bodde her 5 netter i januar 2024
Svar fra -Paradise Bay Resort Representative den 13. feb. 2024
Aloha Mary, We are happy to hear that you you were assisted with satisfaction by our friendly staff. Hope you made wonderful memories in Paradise!

10/10 – Utmerket

????

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very friendly staff
Bodde her 4 netter i januar 2024
Svar fra -Paradise Bay Resort Representative den 13. feb. 2024
Thank you for our kind words about our friendly staff. We look forward to your next stay in Paradise!

10/10 – Utmerket

John

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Location was prime for what we wanted to do. We loved the private location. Staff was businesslike, professional and very helpful. Enjoyed using the kayaks and having snorkel equipment available.
Bodde her 2 netter i januar 2024
Svar fra Louis - Operations Manager den 30. jan. 2024
Aloha, we hope this message finds you still basking in the afterglow of your recent stay at Paradise Bay Resort. We're thrilled to hear that our little slice of paradise met your expectations and added an extra sprinkle of joy to your experience.

10/10 – Utmerket

Amanda

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This property might not be for everyone , no restaurant or bar but it's very nice / quiet and right on the water , like steps away. They have a boat that offers a snorkel excursion which I highly recommend and they also offer kayaks for free. We loved our time here and the staff was really amazing.
Bodde her 6 netter i januar 2024
Svar fra -Paradise Bay Resort Representative den 13. feb. 2024
Aloha Amanda, We are happy to hear you enjoyed the our boat excursion. We hope that you return one day!

10/10 – Utmerket

Ting

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Friendly staffs, big room and clean.
Bodde her 3 netter i desember 2023
Svar fra Louis - Operations Manager den 30. jan. 2024
Our staff, like a bunch of friendly magicians, take pride in making your experience as magical as possible. If the room was a hit, think of it as our version of a grand suite symphony – big, clean, and ready for a standing ovation! Mahalo for staying with us.