6/10 – Grei
Mr
2. feb. 2020
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Disappointing stay
Initially we requested an airport pick up the day before we arrived - we sent two emails to the hotel but got no reply and had to make our own arrangements. The check in staff on the desk said ‘sorry’, the request would have gone to another section.
When we checked in the hotel was buzzing with conference delegates. The hotel advertised 3 restaurants, but we were only allowed one - the others being used by the delegates. In the evening when the delegates had left, only one of the restaurants was open, with a fairly limited a la carte menu. It became clear that there were very few other guests in the hotel as we saw hardly anyone else in the evenings.
Service in the one restaurant was very slow - one lunchtime we ordered just two bowls of soup which took forty minutes to arrive.
The hotel is very large and has a pool and spa/gym, which we did not use. It is quite dark, with low lighting and heavy wood features and appears to need a good refresh of decor.
Our room on the 8th floor was very large with a reasonably comfortable bed and effective air con. The bathroom was again large and well appointed, but in need of some cosmetic improvements - broken tiles, sinks that barely drain etc.
The only bar is in a dingy corner of the open restaurant with no atmosphere or comfortable seating - we kept well away!
Most staff did their best to be helpful, especially on the desk. Overall our stay was disappointing and did not live up to the descriptions on their web site.
Mr
Bodde her 2 netter i januar 2020