Utendørsbasseng, bassengtelt (mot betaling) og bassengparasoller

Anmeldelser av Royal Kona Resort

3.5 out of 5
Royal Kona Resort
75-5852 Alii Dr, Kailua-Kona, HI

Anmeldelser

8,2

Veldig bra

Rangering på 10 − Utmerket. 1191 av totalt 2530 anmeldelser." "
Rangering på 8 − Bra. 699 av totalt 2530 anmeldelser." "
Rangering på 6 − Grei. 373 av totalt 2530 anmeldelser." "
Rangering på 4 − Dårlig. 170 av totalt 2530 anmeldelser." "
Rangering på 2 − Forferdelig. 97 av totalt 2530 anmeldelser." "

8,6/10

Renhold

8,6/10

Personale og service

7,8/10

Fasiliteter

7,6/10

Overnattingsstedets bygg og tilstand

8,0/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

shi og brookly

Reiste med familie
Likte: Renhold
The property is right on a commercial street and costal line, I like that. It is clean and most of the staff are nice. It is very noisy at night, even after midnight. The nearby restaurant On the Rock makes their long lasting annoying music too loud, that I hear it on 7th floor like I am in street hear 10 cars alarm on together. One front desk staff suggests to move me to different room in the middle of the the night, and another staff says nothing the hotel can do about the noise, that the restaurant is “following the law”-she wasn’t in my room experiencing the noise and measuring it. Very disappointed about how the property handles the on going noise problem.
Bodde her 4 netter i mai 2024
Svar fra Dale den 21. mai 2024
Thank you for your recent feedback concerning your stay at the Royal Kona Resort. We are extremely sorry to hear about your negative experience. We will be forwarding this review to our team to address the concerns you have listed to improve the service for our guests.

4/10 – Dårlig

Susan Marie

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Check in person was short with me when asking questions. If I would have known that there is a $30 (approximate) daily charge, I would not have booked at the resort. I thought we booked an ocean view, got move to a different building with upgrade (supposably) and room over looked parking lot. Room was not sound proof, as nearby bar music was clearly heard with window closed and sliding shutters closed. Very upset over all with Expedia (not clear explanation of resort charges) and hotel. READ the fine print.
Bodde her 3 netter i mai 2024
Svar fra Customer Satisfaction Team den 20. mai 2024
Mahalo for your feedback! We are very sorry that you were not aware of the resort fees, which are noted on your checkout page when you book. You booked a Standard room, which does not offer views of the ocean. We are sorry that you were unhappy and will share your feedback with our team. We hope that you enjoyed your time in Kona.

10/10 – Utmerket

ROBERT

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Overall our stay at The Royal Kona Resort was amazing. Our ocean front view from our balcony was incredible. As they say.....location, location, location. The Luau on the property was great. Our dinners at Don's Maitai and tiki bar were the best. Really only one complaint. They have a 2 cup coffee maker in the room. We went to Walmart on the first night and bought a $13 12 cup coffee maker.Problem solved.
Bodde her 10 netter i mai 2024
Svar fra Customer Satisfaction Team den 20. mai 2024
Mahalo for your feedback! We are delighted that you had an amazing stay and we hope to welcome you back again in the future!

10/10 – Utmerket

Ray

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Proximity of the ocean, dining, and parking area.
Bodde her 2 netter i mai 2024
Svar fra Customer Satisfaction Team den 20. mai 2024
Mahalo for your feedback! We are happy that you enjoyed our location and we hope to welcome you back again in the future!

10/10 – Utmerket

Corey

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Customer Satisfaction Team den 20. mai 2024
Mahalo for your feedback!

8/10 – Bra

Elizabeth Ann og Fair Oaks

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Property was clean and convenient. Had the feel of old Hawaii. Staff friendly. was surprised by the $30.00/day resort fee and the $25.00 day parking Fee.
Bodde her 7 netter i mai 2024
Svar fra Dale den 16. mai 2024
Mahalo! We appreciate your valuable feedback.

8/10 – Bra

Marcus

Reiste med partner, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice hotel, would benefit from some renovations. Would be great if they add some furniture to the balcony of the room, lots of space but no couch or some sort of chair/recliner to enjoy the sun. But good affordable hotel overall.
Bodde her 5 netter i april 2024
Svar fra Dale den 16. mai 2024
Mahalo! We appreciate your valuable feedback. We will be reviewing your concerns so we can give our guests the best service, we hope that you had a beautiful time on the island and will keep us in mind on your next trip.

6/10 – Grei

Mario

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024
Svar fra Dale den 16. mai 2024
Mahalo! We appreciate your valuable feedback.

10/10 – Utmerket

Lori

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The staff at the Front Desk have always been so cheery, helpful, courteous and efficient! I love my upgrade given to me, the view, the comfort, the dining - all fabulous! Mahalo!!
Bodde her 2 netter i mai 2024
Svar fra Dale den 15. mai 2024
We are delighted that you enjoyed it and we hope to welcome you back again in the future!

8/10 – Bra

Qi

Bodde her 1 natt i mai 2024
Svar fra Dale den 21. mai 2024
Mahalo! We appreciate your valuable feedback.

8/10 – Bra

James

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024
Svar fra Dale den 15. mai 2024
Mahalo! We appreciate your valuable feedback.

8/10 – Bra

Jason og Chelsea

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I like the easy check in. Like the staff really nice. Facility was keep up. The room I had very beautiful view. It was a good stay.
Bodde her 5 netter i mai 2024
Svar fra Customer Satisfaction Team den 14. mai 2024
Mahalo for your feedback! We are delighted that you enjoyed your stay and we hope to welcome you back again in the future!

10/10 – Utmerket

Mike

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was so excellent experience that we would like to return. View from our lanai was stunning.
Bodde her 12 netter i april 2024
Svar fra Customer Satisfaction Team den 13. mai 2024
Mahalo for your feedback! We are delighted that you enjoyed it and we hope to welcome you back again in the future!

10/10 – Utmerket

Lori

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I very much enjoy staying at the Royal Kona! The beds are comfy, lovely ocean views, great food! Feels ‘like home’!
Bodde her 1 natt i mai 2024
Svar fra Customer Satisfaction Team den 13. mai 2024
Mahalo for your feedback! We are delighted that you enjoyed it and we hope to welcome you back again in the future.

10/10 – Utmerket

Gina

Reiste med partner
Likte: Renhold og personale og service
Easy and pleasant check-in. Beautiful views. Quiet and comfortable room that was clean. Property is older but being remodeled.
Bodde her 1 natt i mai 2024
Svar fra Customer Satisfaction Team den 13. mai 2024
Mahalo for your feedback! We are delighted that you enjoyed your stay with us and we hope to welcome you back again in the future.

8/10 – Bra

Tevan

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The property was a little outdated but taken care of well. Room service was on time every day. Staff was friendly and helpful. The area around the resort was nice and shops were easily walkable. Only complaint would be the area had a decent amount of homeless people but that isn't the resorts fault. Would definitely come back
Bodde her 6 netter i mai 2024
Svar fra Customer Satisfaction Team den 13. mai 2024
Mahalo for your feedback! We are delighted that you enjoyed your stay and that service was great. We hope to welcome you back again in the future!

10/10 – Utmerket

Larisa

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mai 2024
Svar fra Customer Satisfaction Team den 13. mai 2024
Mahalo for your feedback!

8/10 – Bra

ATSUYA og miyoshi-chi miyoshigaoka

Reiste med familie
Likte: Overnattingsstedets bygg og tilstand
駐車場のゲートの自販機に使いかたが分からなかったので。わざわざスタッフが同行してやり方を教えて頂き、助かりました。もし教えていただけなかったら、2倍3倍高くなる。
Bodde her 2 netter i mai 2024
Svar fra Customer Satisfaction Team den 13. mai 2024
Mahalo for your feedback! We are happy that you enjoyed your stay and that the staff provided great service! We hope to welcome you back again in the future!

6/10 – Grei

Jacob

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Dale den 10. mai 2024
Mahalo! We appreciate your valuable feedback.

10/10 – Utmerket

Ronald

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Location, location, location. We had a corner room that was quite literally "on the rocks". Our most expensive room ever during our 53 years of marriage, but well worth the cost.
Bodde her 7 netter i april 2024
Svar fra Customer Satisfaction Team den 8. mai 2024
Mahalo for your feedback! We are delighted that you enjoyed our Deluxe Oceanfront Corner King room! We hope to welcome you back again in the future!

8/10 – Bra

Kevin og Monterey Park

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Renovating lagoon tower so got a discount. Very quiet workers. Rooms were spacious and had an ocean view. Also free look at luau. Parking 25 dollars a night. Good location right on ocean. They also have a salt water lagoon for hotel guests. Very nice and convenient
Bodde her 3 netter i mai 2024
Svar fra Customer Satisfaction Team den 8. mai 2024
Mahalo for your feedback! We are delighted that you enjoyed your stay with us and the beautiful views. We hope to welcome you back again in the future!

10/10 – Utmerket

Stuart og san carlos

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Registration staff accomodated my handicapped condition. Put me in a nice room with grab bars throughout the bathroom.
Bodde her 1 natt i mai 2024
Svar fra Customer Satisfaction Team den 7. mai 2024
Mahalo for your feedback! We are very happy that you enjoyed your stay and that our staff provided great service. We hope to welcome you back again in the future!

10/10 – Utmerket

Felix

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The Royal Kona Resort is my go to while visiting the Big Island. The people in front desk are always pleasant and Dons Mai Tai Bar will not disappoint. Great place to stay and walkable to local shops.
Bodde her 1 natt i mai 2024
Svar fra Customer Satisfaction Team den 6. mai 2024
Mahalo for your feedback! We are delighted to be your go to for the Big Island! We hope to welcome you back again real soon!

6/10 – Grei

Stacy

Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 7 netter i april 2024
Svar fra Customer Satisfaction Team den 7. mai 2024
Mahalo for your feedback!

2/10 – Forferdelig

Kim

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Did not get the room I requested. Down-graded to a small room overlooking the parking lot and loud street. Water damage from the floor above appeared that the ceiling might fall in! Room was dirty. Staff were unprofessional. many additional hidden charges. Overall a great dissapointment.
Bodde her 1 natt i mai 2024
Svar fra Customer Satisfaction Team den 6. mai 2024
Thank you for sharing your feedback! You booked a Deluxe Standard Room, which is the room that you were assigned to. The standard rooms do not provide a view of the ocean. Our staff did address this and your concerns and we are sorry that you were dissatisfied. We hope that you had a lovely time on the Big Island.

10/10 – Utmerket

Mark

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 8 netter i april 2024
Svar fra Customer Satisfaction Team den 6. mai 2024
Mahalo for your feedback!

6/10 – Grei

Leanne

Reiste med partner
Likte ikke: Renhold og personale og service
The hotel is in a great coastal setting but is in need of updates for the rooms and common areas - there did seem to be construction going on, but our room's bathroom is poorly functioning, carpets are dated, walls and stairwells are dirty looking and worn out. Service at the restaurant was really lacking - we were not offered seating at the bar while we waited for a table and even when we checked out the bar there was no one working there.
Bodde her 1 natt i april 2024
Svar fra Customer Satisfaction Team den 6. mai 2024
Mahalo for your feedback! We are very sorry that you did not enjoy your room experience and that there was an issue with service at Don's. We will share your feedback with our team to ensure that the room is addressed. We hope that you had a lovely time on the Big Island.

8/10 – Bra

Anissa

Reiste med familie
Likte: Renhold og personale og service
Our room was nice in the newly renovated area. Property had maintenance goi g on so some areas were not as nice. Great location to walk to many restaurants/shops in downtown. Rented car and explored island. Def snorkel at captain cook memorial area
Bodde her 4 netter i februar 2024
Svar fra Customer Satisfaction Team den 6. mai 2024
Mahalo for your feedback! We are happy that you enjoyed your stay with us and we hope to welcome you back again in the future!

10/10 – Utmerket

Michelle

Likte: Personale og service og fasiliteter
Great location, friendly staff, but needs lots of updating.
Bodde her 1 natt i mai 2024
Svar fra Customer Satisfaction Team den 6. mai 2024
Mahalo for your feedback! We are delighted to read that you enjoyed our location and we hope to welcome you back again in the future. We are renovating the exterior of the Lagoon Tower currently and we hope to provide an improved experience next time.

6/10 – Grei

Mick

Likte: Personale og service
Great location and staff… Terrible beds and furniture.
Bodde her 4 netter i april 2024
Svar fra Customer Satisfaction Team den 6. mai 2024
Mahalo for your feedback! We are very sorry that you did not enjoy the bedding in your room. We would be happy to welcome you back and ensure that you have a more comfortable stay.

8/10 – Bra

Christopher

Likte: Renhold, personale og service og fasiliteter
Clean and friendly. Getting a bit run down.
Bodde her 14 netter i april 2024
Svar fra Customer Satisfaction Team den 2. mai 2024
Mahalo for your feedback! We are working on renovations and do hope to welcome you back to an improved experience in the future!

8/10 – Bra

DeNelle Rene og Burien

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loved this property, friendly staff, clean room, close to town. Nice to have a nice outdoor bar on the ocean. The pool and lagoon were great and not overcrowded in the morning. The only downside was the $100 per night deposit that I was not aware of. If would have been nice to know to plan accordingly.
Bodde her 5 netter i april 2024
Svar fra Customer Satisfaction Team den 2. mai 2024
Mahalo for your positive review! We are happy to read that you enjoyed your stay with us! We are sorry that you were not aware of the security hold - it should be stated in your terms and conditions when booking. We hope to welcome you back again in the future!

10/10 – Utmerket

Renee

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful landscape
Bodde her 1 natt i april 2024

10/10 – Utmerket

Enmanuel

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 4 netter i april 2024
Svar fra Customer Satisfaction Team den 30. apr. 2024
Mahalo for your feedback!

6/10 – Grei

Neena

The ocean view is great, property needs TLC, the doors to the balcony are stuck, hard to slide. Staff could be a little more friendlier, especially Kenny waiter at Luau came around and served the same guests right at our table at least 5 times while totally ignoring us even when we tried to ask him. Also, most of the seats were reserved at the luau, we went early but had very limited seating option. Other than that beautiful ocean views, good food at the hotel restaurant. Guest services could be a little better
Bodde her 3 netter i april 2024
Svar fra Customer Satisfaction Team den 30. apr. 2024
Mahalo for your feedback! We are happy that you enjoyed your stay and we appreciate your feedback regarding service! We always want our guests to feel at home with us and will share your feedback with our team for improvement. We hope that you had a lovely time in Kona and will join us again in the future!

8/10 – Bra

Torey

Bodde her 1 natt i april 2024
Svar fra Customer Satisfaction Team den 20. mai 2024
Mahalo for your feedback!

10/10 – Utmerket

Anthony og Burnaby

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The property is undergoing renovations so bear with them. Their staff was nice but a little sassy sometimes. They accommodate handicapped persons nicely. Golden hour at the resort is amazing.
Bodde her 3 netter i februar 2024
Svar fra Customer Satisfaction Team den 29. apr. 2024
Mahalo for your feedback! We are happy that you enjoyed your stay and appreciate your feedback. We hope to welcome you back again in the future!

6/10 – Grei

Mark

Likte ikke: Fasiliteter
Too pricey
Bodde her 5 netter i april 2024
Svar fra Customer Satisfaction Team den 29. apr. 2024
Mahalo for your feedback!

10/10 – Utmerket

sofia

Bodde her 1 natt i april 2024
Svar fra Customer Satisfaction Team den 20. mai 2024
Mahalo for your feedback!

10/10 – Utmerket

DeSha

Nice
Bodde her 6 netter i april 2024
Svar fra Customer Satisfaction Team den 29. apr. 2024
Mahalo for your feedback!

6/10 – Grei

GHI LING

Reiste med en gruppe
Likte: Overnattingsstedets bygg og tilstand
The room looks spacious and clean but we found a coackroach. I need to do extra cleaning and check up when I come jome
Bodde her 2 netter i april 2024
Svar fra Customer Satisfaction Team den 29. apr. 2024
Mahalo for your feedback! We spray all rooms weekly and will share your feedback with our team. We hope that you had a lovely stay and will join us again in the future.

10/10 – Utmerket

Thomas og La Center

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Although a bit dated (as is all of Kona), I absolutely loved the feel of this hotel and can’t wait to come back someday. It’s well kept and clean, has great views and an awesome bar right on the water, although it’s usually crowded. Get reservations to eat. Located in the south part of Kona there are lots of great eateries and shopping. One of my favorite hotels.
Bodde her 2 netter i januar 2024
Svar fra Customer Satisfaction Team den 29. apr. 2024
Thank you for sharing your feedback with us! We are so happy to read that you enjoyed your stay with us and will share your feedback with our team. We hope to welcome you back again in the future for another wonderful stay in Kona.

10/10 – Utmerket

Davelyn

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
All of your employees, had excellent customer service, especially the ones at the front desk. Will high recommended this hotel to other. Mahalo nui loa, Carlos and Davelyn Lopez
Bodde her 1 natt i april 2024
Svar fra Customer Satisfaction Team den 29. apr. 2024
Mahalo for your feedback! We are so happy to read that you enjoyed our service and we will share your feedback with our team! We hope to welcome you back again in the future.

8/10 – Bra

ELLETIA ANDRICA

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Ocean view spectacular
Bodde her 4 netter i april 2024
Svar fra Customer Satisfaction Team den 29. apr. 2024
Mahalo for your feedback!

8/10 – Bra

Jennifer

Reiste med partner
Likte: Renhold og personale og service
Beautiful property but very run down, sad really. Really need room overhauls. Staff does a wonderful job of keeping rooms clean & stocked. Only 1 option for food & they don’t provide a room service menu or other options in room. Restaurant does have excellent food & Luau was $180 a person but food was mediocre. EVERYBODY on staff, from front desk, restaurant & even passing in halls was the friendliest, most helpful we’ve ever encountered!
Bodde her 2 netter i april 2024
Svar fra Dale den 26. apr. 2024
Mahalo! We appreciate your valuable feedback. We will be reviewing your concerns so we can give our guests the best service, we hope that you had a beautiful time on the island and will keep us in mind on your next trip.

10/10 – Utmerket

MARCELINO

Reiste med familie
Likte: Renhold og personale og service
Rooms need an upgrade. Feels a little old.
Bodde her 1 natt i april 2024
Svar fra Dale den 26. apr. 2024
Mahalo! We appreciate your valuable feedback. We will be reviewing your concerns so we can give our guests the best service, we hope that you had a beautiful time on the island and will keep us in mind on your next trip.

8/10 – Bra

Ona og ALBUQUERQUE

Likte: Renhold og personale og service
Bodde her 1 natt i april 2024
Svar fra Customer Satisfaction Team den 29. apr. 2024
Mahalo for your feedback!

6/10 – Grei

Lidia

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything was great except, the only thing was not to my liking was that parking was not included.
Bodde her 1 natt i april 2024
Svar fra Dale den 25. apr. 2024
Mahalo! We appreciate your valuable feedback.

8/10 – Bra

Arash

Likte: Renhold og personale og service
Great hotel. Walking distance to many restaurants and shopping
Bodde her 5 netter i april 2024
Svar fra Dale den 25. apr. 2024
Mahalo! We appreciate your positive feedback.

8/10 – Bra

Kang

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful sunset
Bodde her 2 netter i april 2024
Svar fra Dale den 24. apr. 2024
Mahalo! We appreciate your valuable feedback.