Hoteller i Joetsu

«The staff were helpful nd so professional. The onsen was so clean and quaint. »

«綺麗で気持ち良かったです»

«USB給電口が欲しい»

«大浴場の足拭きマット（黄色のマット）がびしょびしょだったのが不快だった。その他、ホテル内、部屋、室内の水回りは、とても綺麗で清潔感があった。サービスもわかりやすく丁寧だった。朝食もまあ十分。また宿泊したいと思った。»

«Nice resort overall but the customer service could be improved. The spa facilities and sauna could do with better cleaning. In my partners Sauna and spa had a bad smell which affected that tranquil environment where she wasn’t able to relax. We enjoy the Japanese breakfast the quality was really good with a good variety of hot and cold options. The staff was also quite rude in the ski park and was not helpful or informative. Overall good experience but the positive points was not enough to ...

«The room was spotless and comfortable. The staff was amazing! Very. Courteous and helpful the moment you arrive. The station is a within walking distance which is helpful if in a rush. »

«Very comfortable accommodation. Staff were super friendly and helpful. »

«Flott hotell med perfekt plassering. Eneste utfordringen kan være å komme dit sent på kvelden om man ikke har egen bil.»

«A cozy onsen ryokan with very attentive and helpful male staff. I was truly impressed by his excellent service and will definitely return for another stay. Both dinner and breakfast were delicious. Although the onsen is not very large, it offers both indoor and outdoor baths and was pleasantly quiet with few people around.»

«Very friendly staff. They accommodated all our needs. Thank you for the great stay!»

«不錯»

«離雪場超級近，出民宿就是，環境乾淨，酒店附近景色很美, 一樓食堂的早餐非常好吃»

«朝起きて窓からの景色に感動致しました。»

«客室には電子レンジはなかったが　階には一つあったので使えて良かった 部屋のエアコンは拭き掃除されてなく ちょっと吹いたら真っ黒で...汚かった 少し吹いておいて欲しい 館内がとても広く　迷子になっている高齢の方が多かった　 ベッドは　少しへたっていて腰が痛くなった 景色はとてもよく　全体的には良いホテルでした»

«We tried to cancel the reservation with all or some refund due to death of a family member just a few days before our check-in day. We provided everything we have including death certificate but the facility insisted the whole prepaid fees in full are not refundable. We understand the hotel's policy but rather than show their condolences in any degrees, the hotel letting us not just suffer for lost of life and also financially lost. The hotel has lost their reputation on one of the most ...