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Anmeldelser av Homewood Suites by Hilton Jacksonville-South/St. Johns Ctr.

3 out of 5
Homewood Suites by Hilton Jacksonville-South/St. Johns Ctr.
10434 Midtown Pkwy, Jacksonville, FL

Anmeldelser

8,2

Veldig bra

Rangering på 10 − Utmerket. 355 av totalt 734 anmeldelser." "
Rangering på 8 − Bra. 195 av totalt 734 anmeldelser." "
Rangering på 6 − Grei. 103 av totalt 734 anmeldelser." "
Rangering på 4 − Dårlig. 51 av totalt 734 anmeldelser." "
Rangering på 2 − Forferdelig. 30 av totalt 734 anmeldelser." "

8,4/10

Renhold

8,8/10

Personale og service

8,4/10

Fasiliteter

8,2/10

Overnattingsstedets bygg og tilstand

8,2/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

Eduardo

Reiste med familie
Likte: Fasiliteter
We have some issues about cleaning the room, they forgot to do it for several days. After claiming it, it was solved. One weird thing, we left some papers over a table, and it seems they believed it to be trash, because after cleaning the room we didn’t have those things, so I believe it was throw to the trash, I thought they would not touch what is not in the floor or in the trash can… This papers were empty amazon envelopes, and some cards of the things we bought… actually it was trash… but i wanted to use it to envelope some things… but aftere cleaning were not there anymore. Not a big issue.
Bodde her 9 netter i mai 2024

10/10 – Utmerket

STELLA

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The property is very good and maintained!
Bodde her 2 netter i mai 2024

10/10 – Utmerket

Sam og DeLand

Likte: Renhold og overnattingsstedets bygg og tilstand
Excellent
Bodde her 2 netter i april 2024
Svar fra Richard Lowe den 20. mai 2024
Dear Sam,Thank you for taking the time to share your review of the hotel. We hope to have you back again in the future.

10/10 – Utmerket

Ciria

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Big and convenient rooms. Good breakfast. Very friendly staff.
Bodde her 2 netter i april 2024
Svar fra Richard Lowe den 10. mai 2024
Dear Ciria,Thank you for taking the time to share your comments, we are glad to see you had an enjoyable trip.

8/10 – Bra

Rodney

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Richard Lowe den 3. mai 2024
Dear Rodney,We are glad to see you had a pleasant stay, we look forward to seeing you again in the future!

4/10 – Dårlig

Arturo

Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The room I was assigned was designated for the handicap. The curtain had a tear, the lights on the fan was inoperable, the shower was not cleaned thoroughly. The door was sticking so badly, I thought the door was locked. The door did not fit well in the jamb and no one thought to correct this. So the door had to be shoved open and pulled close with all my might. The misalignment also served to disallow the deadbolt from aligning correctly. The TV did not have many cable TV options, and it seemed very close tot he options for antenna TV. I expect a hotel at this level to have better in room entertainment. Breakfast was fine, a lot of CARBS and sugar; but as a person with specific dietary needs, they did have options that suited me.
Bodde her 7 netter i april 2024
Svar fra Richard Lowe den 3. mai 2024
Dear Arturo,Thank you for taking the time to share your comments regarding your recent stay. We will share with the appointment staff to ensure we work to resolve your concerns.

10/10 – Utmerket

Danielle

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The woman working the desk during the day is absolutely amazing! She really helped me and went out of her way for me! She was amazing! I love this hotel! The area is amazing and the rooms are always so clean and so so nice! My favorite hotel in the area and I stay here often
Bodde her 1 natt i april 2024
Svar fra Richard Lowe den 22. apr. 2024
Dear Danielle,Thank you for taking the time to share comments regarding your recent stay. We are happy to see your stay was a positive experience. Your comments will be shared with the appropriate departments.

8/10 – Bra

william

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Excellent location. Facilities are good. Downstairs area greatly improved. Rooms need some updating, ie. Showers, mattresses, sitting areas.
Bodde her 3 netter i april 2024
Svar fra Richard Lowe den 22. apr. 2024
Dear William,Thank you for taking the time to share comments regarding your recent stay. We are happy to see your stay was a positive experience. Your comments will be shared with the appropriate departments.

10/10 – Utmerket

Danielle

Bodde her 1 natt i april 2024
Svar fra Richard Lowe den 10. mai 2024
Dear Danielle,We are glad to see you had a positive stay experience!

10/10 – Utmerket

Chuck

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Good handicap room, just wish they didn’t put these rooms at the far end of the hallway requiring a long walk from the elevator.
Bodde her 1 natt i mars 2024
Svar fra Richard Lowe den 1. apr. 2024
Dear Chuck,Thank you for taking the time to share comments regarding your recent stay. We are happy to see your stay was a positive experience. Your comments will be shared with the appropriate departments.

8/10 – Bra

WILLIAM

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Its fine, a little skanky for what this ideal location should have to offer, considering all the high end shopping. But its just very convenient. A whyndam would be great.
Bodde her 1 natt i mars 2024
Svar fra Richard Lowe den 1. apr. 2024
Dear William,Thank you for taking the time to share comments regarding your recent stay. We are happy to see your stay was a positive experience. Your comments will be shared with the appropriate departments.

10/10 – Utmerket

Kyle

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Richard Lowe den 1. apr. 2024
Dear Kyle,Thank you for taking the time to share comments regarding your recent stay. We are happy to see your stay was a positive experience. Your comments will be shared with the appropriate departments.

10/10 – Utmerket

Neil

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Richard Lowe den 1. apr. 2024
Dear Neil,Thank you for taking the time to share comments regarding your recent stay. We are happy to see your stay was a positive experience. Your comments will be shared with the appropriate departments.

6/10 – Grei

Robin

Bodde her 1 natt i mars 2024
Svar fra Richard Lowe den 1. apr. 2024
Dear Robin,Thank you for taking the time to share comments regarding your recent stay. We are happy to see your stay was a positive experience. Your comments will be shared with the appropriate departments.

10/10 – Utmerket

Angela

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location. Room was clean and roomy.
Bodde her 2 netter i februar 2024
Svar fra Richard Lowe den 29. feb. 2024
Dear Angela,Thank you for taking the time to rate your stay with us. We are happy to see that you enjoyed your stay. We look forward to having you back again.

8/10 – Bra

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
professional, friendly staff, excellent location, near walking distance to restaurants and retail stores and main roads. Clean and large room. Quiet and comfy stay. Thank you.
Bodde her 4 netter i februar 2024
Svar fra Richard Lowe den 29. feb. 2024
Dear Anonymous,Thank you for taking the time to rate your stay with us. We are happy to see that you enjoyed your stay. We look forward to having you back again.

10/10 – Utmerket

Derek

Bodde her 1 natt i februar 2024
Svar fra Richard Lowe den 29. feb. 2024
Dear Derek,Thank you for taking the time to rate your stay with us. We are happy to see that you enjoyed your stay. We look forward to having you back again.

6/10 – Grei

Loretta

Forretningsreisende
Likte: Renhold og romkomfort
Likte ikke: Personale og service
disappointed/ satisfied
Checking in was welcoming, easy and fast. I went to turn on the shower the had a hard time opening the shower doors they don't glide/slide open. After showering I went to blow dry my hair and noticed there was a blow dryer. I notified the front desk at 10a.m. that I would like a blow dryer and fresh towels. I even sent a text and said I would come get it. They assured me they would have housekeeping bring it. I never received the blow dryer, and I didn't receive the towels until I was leaving for work and stop by the front desk to tell them I need them. When I returned later that day I had towels in my room. No blow dryer.
Bodde her 3 netter i februar 2024
Svar fra Richard Lowe den 29. feb. 2024
Dear Loretta,Thank you for taking the time to rate your stay with us. We apologize for the inconveniences you experienced. Your comments have been shared with the appropriate staff to ensure this is an isolated event. We look forward to having you back again.

2/10 – Forferdelig

Claudine

Bodde her 2 netter i februar 2024
Svar fra Richard Lowe den 1. apr. 2024
Dear Claudine,Thank you for taking the time to share comments regarding your recent stay. We are sorry to see your stay was not a positive experience. Your comments will be shared with the appropriate departments.

4/10 – Dårlig

WILLIAM

Reiste med familie
Likte ikke: Renhold og fasiliteter
Blood on sheets, hair all over bathroom floor and staff that don’t care. All around dump.
Bodde her 1 natt i februar 2024
Svar fra Richard Lowe den 29. feb. 2024
Dear William,Thank you for taking the time to rate your stay with us. We apologize for the inconveniences you experienced. Your comments have been shared with the appropriate staff to ensure this is an isolated event.

4/10 – Dårlig

Deborah

Reiste med partner
Likte: Renhold
I liked the location - it’s located in the Town Center mall so it’s very convenient!! I didn’t like they double charged me for the room… there was no pillow case on the extra pillow… no in room safe… the coffee make didn’t work…no ice machines on the floors so you have to ask for ice…
Bodde her 1 natt i februar 2024
Svar fra Richard Lowe den 29. feb. 2024
Dear Deborah,Thank you for taking the time to rate your stay with us. We apologize for the inconveniences you experienced. Your comments have been shared with the appropriate staff to ensure this is an isolated event. We look forward to having you back again.

4/10 – Dårlig

Keith

Reiste med partner
Shower never ran hot water!
Bodde her 1 natt i februar 2024
Svar fra Richard Lowe den 7. feb. 2024
Keith,Thank you for taking the time to share your experience with us. We will address the issue immediately to ensure this does not impact future guests. We apologize for the inconvenience this may have caused you.

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i februar 2024
Svar fra Richard Lowe den 29. feb. 2024
Dear Anonymous,Thank you for taking the time to rate your stay with us. We are happy to see that you enjoyed your stay. We look forward to having you back again.

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Beautiful hotel, very clean and within walking distance of shops and restaurants. Beds were comfy.
Bodde her 2 netter i januar 2024
Svar fra Richard Lowe den 29. feb. 2024
Dear Anonymous,Thank you for taking the time to rate your stay with us. We are happy to see that you enjoyed your stay. We look forward to having you back again.

10/10 – Utmerket

Namon

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Rough start but great
The stay was amazing, after we such a hard time getting into a pre-paid room for two nights. It wasn't the hotels that the issued occurred, but Hotels.com. Their credit card was declined after i paid them ahead of time. We had this Amazing receptionist, I do mean very professional and nice, named Maria. My wife and I would like to tell her thanks for being so patient.
Bodde her 2 netter i januar 2024
Svar fra Richard Lowe den 29. feb. 2024
Dear Namon,Thank you for taking the time to rate your stay with us. We are happy to see that you enjoyed your stay. We look forward to having you back again.

10/10 – Utmerket

Marnisha

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra Richard Lowe den 29. feb. 2024
Dear Marnisha,Thank you for taking the time to rate your stay with us. We are happy to see that you enjoyed your stay. We look forward to having you back again.

8/10 – Bra

Dwight A

Reiste med familie
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Nice place
We like the location. Minutes from Mayo Clinic and a short walk to dining and shopping. Nice staff, quiet rooms. Clean.
Bodde her 2 netter i januar 2024
Svar fra Richard Lowe den 29. feb. 2024
Dear Dwight A,Thank you for taking the time to rate your stay with us. We are happy to see that you enjoyed your stay. We look forward to having you back again.

10/10 – Utmerket

Ayaiza

Bodde her 1 natt i januar 2024
Svar fra Richard Lowe den 29. feb. 2024
Dear Ayazia,Thank you for taking the time to rate your stay with us. We are happy to see that you enjoyed your stay. We look forward to having you back again.

8/10 – Bra

JACQUELINE

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
I almost froze
I wanted to love my stay but with 30 degree weather, my room had NO HEAT. There wasn’t a space heater or anything provided to me, I was given extra blankets but, I wasn’t in bed for my entire stay.
Bodde her 2 netter i desember 2023
Svar fra Richard Lowe den 29. feb. 2024
Dear Jacqueline,Thank you for taking the time to share your experience. I apologize for the inconvenience. I have shared your comments with the appropriate staff to ensure we avoid these types of issues going forward.

8/10 – Bra

Tamia

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i desember 2023
Svar fra Richard Lowe den 29. feb. 2024
Dear Tamia,Thank you for taking the time to rate your stay with us. We are happy to see that you enjoyed your stay. We look forward to having you back again.

8/10 – Bra

Bonnie

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
Property was nice and staff was generally helpful. Hot water was lacking and shower head and pressure was terrible. Convenient location to St. John’s center.
Bodde her 2 netter i desember 2023

10/10 – Utmerket

Michelle

Reiste med familie og små barn, Reiste med kjæledyr
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This was perfect for our 4 day family trip to see extended family over the holidays. The room was comfortable and clean. The staff were helpful. We were right next to shops and dining options.
Bodde her 3 netter i desember 2023

10/10 – Utmerket

Elizabeth

Bodde her 1 natt i desember 2023
Svar fra Richard Lowe den 29. feb. 2024
Dear Elizabeth,Thank you for taking the time to rate your stay with us. We are happy to see that you enjoyed your stay. We look forward to having you back again.

10/10 – Utmerket

Anne

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
The staff is so personable and helpful, room is very comfortable and full of amenities for a very comfortable stay. Will stay here from now on when we visit family in Jacksonville
Bodde her 1 natt i desember 2023

10/10 – Utmerket

Sarah

Bodde her 1 natt i desember 2023

10/10 – Utmerket

Sylvester

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I like it was a safe place cleaning parking lot and you had no problem no place to call you have a good place to call and y'all kept stuff cleaning and safe and I like your stuff
Bodde her 1 natt i desember 2023

10/10 – Utmerket

Amanda

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location and amazing staff!
Bodde her 8 netter i november 2023

2/10 – Forferdelig

Persephone

Likte: Renhold
Likte ikke: Personale og service
Room not available that was booked. Charged extra for room given
Bodde her 1 natt i november 2023

6/10 – Grei

David

Bodde her 1 natt i desember 2023

10/10 – Utmerket

Luis

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was Friendly and room was very clean.
Bodde her 1 natt i november 2023
Svar fra Assistant General Manager den 3. des. 2023
Thank you for feedback and great score of 5 out of 5......

10/10 – Utmerket

Bridget

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Open for a late but still friendly check in which was good. Spacious room. The AC unit in our room was extremely loud though. The breakfast was very okay
Bodde her 1 natt i november 2023
Svar fra Assistant General Manager den 19. nov. 2023
Greetings, Thanks for staying with us, and sharing your feedback we look forward to your return stay with us again.

2/10 – Forferdelig

Cassandra

Bodde her 1 natt i november 2023
Svar fra Assistant General Manager den 19. nov. 2023
Greetings, We apologize that we did not to meet or exceed your expectations, but we appreciate your feedback and will use this knowledge to move forward with further strengthening our team. Please reach out us if there is anything we can do to help further.

2/10 – Forferdelig

James

Bodde her 6 netter i oktober 2023
Svar fra Assistant General Manager den 4. nov. 2023
We apologize that you didn't enjoy your stay, please reach out to us if we can make this right with you. Again, we hope that we are able to make this up to you.

10/10 – Utmerket

Kim

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
FL GA game
Loved our stay. So convenient for food in Town Center. Lots of parking and love the new wine & beer self service in the lobby. Always nice to have a suite to stretch out in. Had to run to meet someone for breakfast but the buffet looked good.
Bodde her 1 natt i oktober 2023
Svar fra Assistant General Manager den 4. nov. 2023
Greetings, Thanks for the feedback and we look forward to your return stay. Safe Travels until next time.

4/10 – Dårlig

Kim

Likte ikke: Renhold og personale og service
Ck in was a disaster, at 3pm still room wasn't available!!
Bodde her 1 natt i oktober 2023
Svar fra Assistant General Manager den 4. nov. 2023
We apologize that you didn't enjoy your stay, please reach out to us if we can make this right with you. Again, we hope that we are able to make this up to you.

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service og romkomfort
Bodde her 1 natt i oktober 2023
Svar fra Assistant General Manager den 4. nov. 2023
We are happy you enjoyed your stay and look forward to your return stay with us.

10/10 – Utmerket

Ruben

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great hotel very clean staff are amazing great location shopping near the beach and safe area 👍👍
Bodde her 8 netter i oktober 2023
Svar fra Assistant General Manager den 4. nov. 2023
We appreciate your business, thanks for staying with us and we look forward to seeing you again.

4/10 – Dårlig

Ron

Reiste med partner, Reiste med kjæledyr
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
The property was very nice but service was terrible; reported no hot water in shower, they promised it would be fixed but it wasn't, so we had 2 nights in a row with cold showers......totally unacceptable for the price we paid!!
Bodde her 1 natt i oktober 2023
Svar fra Assistant General Manager den 11. okt. 2023
Greetings, I apologize that yur visit was not a good one, as we have every intention that we meet and exceed your expectations. However, we keep the hot water stable to please all the guest. We are so sorry that we didn't meet your expectations. Please reach out to us if there is anything that we can help to fix this for you.

10/10 – Utmerket

Rebecca

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I had a really great time. Especially the service was great and they were very helpful and I could always ask if needed something. Everyone was very talkative and generally there was a good atmosphere in the hotel. The cleaning staff were also very friendly. The rooms were also great, clean and especially the part with the kitchen I really liked and helped me with preparing food. Would highly suggest this hotel.
Bodde her 10 netter i september 2023
Svar fra Assistant General Manager den 8. okt. 2023
Thanks for staying with us, See you again soon!

8/10 – Bra

Isabel

Likte: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 6 netter i september 2023
Svar fra Assistant General Manager den 8. okt. 2023
Thanks for staying with us, See you again soon!