Hoteller i Jackson

«Staff worst ever dealt with»

«My stay at Tru by Hilton was unfortunately disappointing overall. The biggest issue was cleanliness. The bathroom was clearly not cleaned thoroughly before my arrival — there was hair throughout the shower and corners, grime buildup, cobwebs, marks on the bathroom walls, and the toilet itself appeared visibly dirty and unsanitary. I ended up having to clean parts of the bathroom myself, which was very off-putting. The room itself was not terrible, and the hotel has a modern look, but the lack ...

«The property is old but clean. The parking is easy. Didn’t do breakfast so no input on that. Bed was comfortable. Nice working fridge. Had trouble with the shower not draining and they fixed it right away. Easy to get to, right off the highway. Would stay there again.»

«Overall, this hotel was basic but perfectly fine for the area. The room was quiet, which was a plus. The mattress was definitely on the firmer side, but the linens were surprisingly nice and comfortable. Towels were pretty basic and smaller than expected, but usable. The check-in process after dark was a little unusual — you ring a doorbell from outside and staff handle everything through a glass slot in the door. It felt a bit odd at first, but it worked. There aren’t a lot of hotel options ...

«Parking was easy.»

«Quite»

«I was pleased with my stay. The room, bathroom, bed was great. Very fresh. The hotel is right off interstate 20, which was very convenient. I would stay again.»

«Clean room and property. Courteous staff. Decent breakfast.»

«Everything»

«This is a very low budget hotel. Staff was not friendly or helpful. The pool area was a smoking section. I found hairs stuck in my washcloth and towels. I can’t speak to the free breakfast because it wasn’t open when I left at 5:30AM. They have parking right outside of the first floor rooms. Literally directly beside the windows. It’s very irritating when people are coming and going through the night. I suppose the highlight was that at least I didn’t see any bedbugs.»

«I stay here often so to see that the room I was given this last time was in poor condition surprised me. In addition to being asked several times if I was checking out (this was at around 9am) and constantly reminding me that check out is at 11am was a bit too much for me.»

«Hotel staff was extremely friendly hotel was very clean room was very clean only slight issue was the soap dispensers were all a little Benjy but it's about it»

«Carpet in the room was torn. It had not been vacuumed. Pillow looked like it had been used. The bathroom and shower were great.»

«There needs to be a deep clean on the property in common areas, stair exits need trash emptied. Elevator was filthy. This is not HK problem this is management not prioritizing common areas as needed. Skimping on hrs ect….»

«We had the best experience & we definitely will be returning in the future»

«Upon arrival to the room, the floors appear unswept. There was hair on the floor from the previous guest, something that appeared to look like a toenail, and trash still on top of the shelf. Breakfast was really disappointing with only a couple options. Staff were friendly, but don’t recommend this hotel just based off how dirty our room was.»

«Overall good »

«It was close to Augusta for the Masters at a reasonable price.»

«The breakfast had a lot of variety, the staff + front desk were kind, the room was clean + spacious, and it was a good stay.»