Hoteller i Itoigawa

«Wonderful, a truly great place»

«The breakfast was wonderful. Something for everyone. Also the daily outdoor winter lunch was very good too. One night we had the Chef’s dinner and it really was excellent. No point arriving before your room is ready because there is literally nothing to do, even though the room may be ready, you can’t have it till 3pm. »

«My opinion is that this hotel I not worth the money even it’s a cheap hotel. The toilets was in poor condition and the hygiene was bad. The only positive thing about this hotel is that its close to the skiing slopes »

«とても清潔でスタッフの方々の笑顔がとても印象に残ってます。朝食のスタッフの方に、「ライブラリーから妙高山がとてもきれいなのでコーヒーをお持ちになってどうぞ」と仰って頂き、おもてなしの心を感じました。»

«房間可能木製品較多，晚上間斷發出令人煩厭的聲音，員工非常親切有禮 用餐體驗非常好»

«The property and spa are fantastic!»

«Great hospitality, spacious room, cleanliness, great variety of food at breakfast buffet, lovely Onsen, all in all a great experience!»

«This deserves much more than an 8.4 rating. We had one of the best ski stays ever at the Arai and we’ve stayed at Chamonix, Aspen, Jackson Hole, and Big Sky. The hospitality and food was amazing with some of the best service possible. The price was so much more reasonable than any other US destination. Thank you Lotte Arai.»

«The room was very large, the hotel overall was very new. Great balance between catering for children and adults. The restaurant was very modern and spacious with a great view of the forest. The dinner and breakfast had a great range of really good food. The onsen was modern and the view from the outside onsen of the forest was very relaxing. »

«This was a great stay in every aspect and would do it again. The service was excellent. At the same time, I'd probably rent my ski's from the big ski place in town rather than here next time to get a more experienced fitter.»

«高齢の両親を連れていたので、宇奈月駅とホテルの送迎はとても助かりました。お部屋も広く、窓からの眺めも最高でした。また、施設全体も清潔で気持ち良く過ごすことができました。»

«温泉もよくゆっくり出来ました。»

«部屋がきれいでした。 ベッドも良かったです。»

«Excellent service, clean room, good facilities and lovely location.»

«スタッフの対応が親切で素晴らしかったです。»

«清潔感がありました。»

«付近では珍しく、遅くまでやっている。»

«Rooms are ok. Beds reasonably comfortable. Onsens are great after day of skiing. Location is good too. Very friendly staff. Buffet is ok, nothing to write home about. »

«100% recommend! The staff are all super helpful. Breakfast and dinner are delicious! When we first arrived at Hakuba station, the hotel said they will arrange a pick up for us. The moment we stepped out of the station, the hotel staff was there waiting with a signage that made it easy for us to find. He was even willing to bring us to a nearby convenient store to buy stuff if needed, even though we didn't need to. At the hotel, we managed to get early check in which was great and allowed ...

«スパがリラックスできて良かった»