Hoteller i Ionia

«Staff was good but not very welcoming»

«The place was absolutely disgusting! From entry way, to the hallways, and our room. The entry way and hallways smelled disgusting. I don’t think they’ve seen a vacuum in the last month nor a carpet cleaner ever! The room was so outdated, that it reminded me of a room from the 90’s. The carpet had never been cleaned, with a vacuum or carpet cleaner. It was stained and sticky. We actually bought cheap flip flops so we could walk in the room without our shoes. The shower and vanity was not ...

«Great experience»

«Very nice location. We would use it again.»

«The room was clean and the beds made well. Really nice having a refrigerator and microwave in the room. The pool is great! The breakfast is good and a welcome meal. I will definetely book again on my next trip to Michigan»

«Great staff, clean rooms, shuttle was convenient»

«We stayed for 3 nights. Our room was not checked for clean towels, coffee, toiletries, etc during our stay. Breakfast was very minimal and was not replenished. We went to the room about 7am. Bagels and muffins were gone, there were 3 mini muffins, some cold cereal, and a couple bananas. It was difficult to talk to staff as I saw very little of them. We won't stay there again.»

«Upon arrival the front desk staff was prompt, professional and helpful. Very easy check in process. Got to my room and the musty smell while I opened the door was quite strong. Smells like carpet that needs a desperate cleaning. The room was clean, other than stains and wear marks on the chair and ottoman(so bad I wouldn’t even set anything on it). The air conditioner/heat unit was overly loud and had a rattling noise all night long. The bathroom vent fan/light combo was the loudest one I ever ...

«Friendly»

«The pool area is nice and fun. Good gathering spaces. The rooms were disgusting!! I had to clean the entire room myself! The young women working in the restaurant/coffee area was incredibly RUDE! Our orders were always wrong and it took 30-40min to get our food! The wind was bad by the pool area while we sat out there and umbrella came out of the table and it hit me, the staff that was out there knew about the incident and didn’t care at all. They didn’t even apologize or say anything.»

«Everything was beautiful high end new and just a lovely place to stay. The only concern was the roof top bar when chairs moved across the floor you could hear it in the room. However the high end bed, pillows, and linens along with a quiet a/c made falling asleep so much easier than many places we’ve stayed before. Thank you!»

«Recommended 1000000000 %»

«Verrrry poooor breakfast as compared to my past history of this property. Room 130am I had another person tried to enter into my room. The programed key they were given open the door. I had the security latch on so they could not enter. This was clearly a program at the desk in programming the key card. I exited in the am and the card given to me did not work when I returned. Had to have the desk reprogram the card. Room was clean, bed was comfortable.»