Dear Guest,Thank you for reviewing our hotel and I'm sorry to hear your stay was not an enjoyable one. We strive to provide our guests with the very best customer service and whilst we are by no means perfect we do work hard to improve and respond to any feedback, good or bad. Could I please ask you to contact me directly on our hotel details so we can discuss. I look forward to hearing from you.#pentawantsyoubackChristopher Angus & Team pentaInverness

Dear HanneWe are so pleased to hear you enjoyed your stay with us and very much appreciate you taking the time to review our hotel. We are very proud of our hard working team and we continue to look for new ways to improve our service for our guests. We do look forward to welcoming you back to our hotel in the near future. See you again soon!#pentaforlifeChristopher Angus & Team penta-Inverness

Dear Valued Guest Thank you for reviewing our hotel and I'm sorry to hear your stay was not an enjoyable one. We strive to provide our guests with the very best customer service and whilst we are by no means perfect we do work hard to improve and respond to any feedback, good or bad. I will be sure to pass your comments to our housekeeping team. We have always received great feedback on our rooms, beds & décor Again, my sincerest apologies that on this occasion we did not satisfy your expectations and should you find yourself in need of accommodation, please do let me know as I would like to provide you a second journey to see what we normally do the best. Wimpie Blatt & Team penta-Inverness

Dear Kenneth We are so pleased to hear you enjoyed your stay with us and very much appreciate you taking the time to review our hotel. We are very proud of our hard working team and we continue to look for new ways to improve our service for our guests. We do look forward to welcoming you back to our hotel in the near future. See you again soon! #pentaforlife Wimpie Blatt & Team penta-Inverness

Thank you for your review

Dear Guest, thank you very much for your kind comments, we are pleased you had a good stay and enjoyed our location, our rooms and our service. We are looking forward to seeing you again soon!

Dear Guest, thank your comments, we are pleased you had a great stay with us

Dear Arnt, Thank you for taking the time to review the hotel. Best regards, Harold Annand General Manager

Dear Cheryl,Thank you for such a positive review.We're glad you enjoyed spending some time in our bar.It would be a pleasure to welcome you back. Best wishes,Team pentaInverness

Dear Guest, Thanks for your review about our hotel.We are pleased that you enjoyed your stay and appreciated the high standards which we strive to uphold.We try our best to ensure that each of our guests feels welcomed and at home during their stay with us and truly regret to hear that the level of service did not meet your expectations. Please rest assured that your remarks have been duly noted and will be reviewed with our team.We are hoping to welcome you back in the future. All the best.Team pentaInverness

Dear Kristy, We would like to thank you for this review about your recent experience in our hotel.We are delighted to hear that you found our staff to be very helpful. Our team is dedicated to providing exceptional service, and it's reassuring to know that this was evident during your stay.We regret to hear that your experience with noise on the first floor and the comfort of the bed did not meet your expectations. We understand the importance of a good night's sleep and we are always looking for ways to ensure our guests have a restful experience. As for the concerns regarding the bar noise, our team is available to assist with any disturbances and can offer rooms on higher floors which tend to be quieter. We also make every effort to maintain the condition of our facilities and amenities to ensure a pleasant stay for all guests.We take note of your comments on the perceived value of your stay. Providing a quality experience at a fair price is something we constantly strive for, and we regret that we did not fully meet your expectations in this regard. Should you choose to stay with us again, we would be pleased to assist you in finding a room that better suits your preferences for comfort and quietness.Team pentaInverness

Dear Ross,Thank you for this great review.We are delighted that you found our location, close to public transport, ideal and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.Furthermore, it’s great to know we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet.We look forward to welcoming you back in the future.Kind regards,Team pentaInverness

Dear Tricia,Thank you for taking the time to leave a review of your recent stay.We're thrilled to hear that our unique decor and the variety of breakfast options added to the enjoyment of your stay. Your kind words regarding our room cleanliness, overall hotel condition, and the attentive service provided by our team are greatly appreciated.We regret to hear about the inconvenience caused by the lift noise. Please rest assured that maintenance is a continual process for us, aimed at ensuring all our facilities run smoothly.It's also wonderful to know that you found the room amenities to your satisfaction, contributing to a comfortable and enjoyable visit.We hope to see you again in the future. Kind regards,Team pentaInverness

Dear Martin,Thank you for sharing your kind review.We are delighted you found our location ideal for your needs and appreciated the high standards we strive to uphold.It would be a pleasure to welcome you back on a future occasion. Best wishes,Team pentaInverness

Dear Nathan,Thank you for your positive review.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to welcoming you for another pleasant stay. Best wishes,Team pentaInverness

Dear Alisha,Thank you for this positive review.We're thrilled to hear that you found our hotel to offer great value and that the spaciousness and cleanliness of our rooms contributed to a comfortable stay. Our team takes pride in delivering exceptional service, so knowing that you found our staff to be amazing is truly rewarding. It's also wonderful to learn that the 12 pm check-out time added to the convenience of your stay.Your appreciation of the hotel's proximity to the train station and local amenities, along with your enjoyment of our well-designed showers, truly highlights the thoughtful details we strive to offer for a memorable experience at Pentahotel Inverness.We look forward to the pleasure of welcoming you back. Many thanks again,Team pentaInverness

Dear Lee,Thank you very much for this kind review.We are delighted to know that you had a pleasant stay and thank you for your appreciation of our convenient location.We take pride in catering to our guests’ needs the best way we can and appreciate your kind words.We look forward to seeing you again in the future.Best wishes,Team pentaInverness

Dear Zeb,We thank you for this positive feedback.We're delighted to hear that our central location made your travels around Inverness convenient. It's wonderful that the cleanliness of our rooms met your expectations, and we're glad you were pleased with the condition of our hotel and the service provided by our team. Our aim is to create a welcoming and comfortable environment for all our guests, and your recognition of our room amenities underscores our commitment to that goal.We look forward to seeing you again on another occasion.Best wishes,Team pentaInverness

Dear Robert,Thank you for taking the time to share your feedback.We're delighted to hear that you found our rooms immaculately clean and that the overall condition of our hotel met your expectations. It's also reassuring to know that the room amenities provided a comfortable and convenient stay. We are, however, concerned about the issues you encountered with the lift and the service you received thereafter. Please rest assured that we take all feedback seriously and are looking into the matter to ensure that our guests have a seamless and enjoyable experience. While we always strive to deliver top-notch service, it seems we fell short in this instance, and for that, we apologize.We hope that you will return in the future for a more enjoyable stay. Kindest regards,Team pentaInverness

Dear Janet,Thank you for taking the time to review your stay.We're delighted to hear that our central location perfectly complemented your plans for theatre and dining, and that you found our accommodation to be of good value. Our team takes great pride in maintaining cleanliness and comfort, so it's wonderful to know that these aspects contributed positively to your stay.We noticed some areas of your feedback that weren't as positive, though specifics weren't mentioned. We’re always keen to improve and would welcome any further details that could help us enhance our guest experience.We all look forward to welcoming you back in the future.Kind regards,Team pentaInverness

Dear Aaron,We thank you for sharing your experience with us.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope that we may be able to see you on a future occasion. My best regards,Team pentaInverness

Dear Laura,Thank you for your review.We're thrilled to hear that you enjoyed the stylish ambiance of our hotel, complete with a large bar, pool tables, and comfortable seating areas. It's wonderful to know that our team's efforts to provide helpful service made a positive impact on your stay. Additionally, we're delighted that you found your room spacious and the bathroom size to your liking, making for a great value at the rate you received. Should you decide to stay with us again, our central location and proximity to the train and bus stations offer convenient travel options for exploring Inverness.We hope to welcome you back in the future.Kind regards,Team pentaInverness

Dear Robin,Thank you for your kind review of your recent stay at our hotel.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to see you again soon for another enjoyable experience.Best wishes,Team pentaInverness

Dear Andy,Thank you for this kind review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to welcome you back in the future.Best wishes,Team pentaInverness

Dear Andrew,Thank you for taking the time to share your feedback.We're absolutely thrilled to hear that the bed provided you with an exceptional night's sleep, as we strive to offer a restful haven for our guests. It's also wonderful to know that you found our hotel to be in excellent condition, and that our services met your expectations. Your positive remarks on the room amenities are particularly appreciated, highlighting our commitment to comfort and convenience.We look forward to seeing you again.Best regards,Team pentaInverness

Dear Annie,Thank you for sharing your opinion of your stay with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on a future occasion. Best wishes,Team pentaInverness

Dear Hassan, Thank you for taking the time to review your stay.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We look forward to welcoming you back. Best regards,Team pentaInverness

Dear Guest,Thank you for taking the time to provide us with your review.As discussed, the cancellation terms of your booking did not allow any changes. You had advised that you would be arriving late, but not that you needed a change of arrival date. As such, this booking ran as a no show.As explained on the phone, we offer a number of flexible rates that carry a much higher degree of flexibility in terms of cancellation.We hope to see you again in the future. Kind regards,Team pentaInverness

Dear Maite,Thank you for this kind review about your recent visit.We are thrilled to hear that you appreciated the cleanliness and condition of our hotel, as well as the room amenities. Our team takes pride in providing a comfortable and enjoyable stay for our guests. It's also great to know that our service met your expectations, and we will continue to strive for excellence in this area.We look forward to welcoming you back on a future visit.Kind regards,Team pentaInverness

Dear Guest,Thank you for taking the time to review your stay.We're delighted to hear that you enjoyed the ambiance of our bar area. Regarding the check-in process, we are continuously working to streamline our system to ensure efficiency and apologize for any delay you experienced. We appreciate your acknowledgment of the cleanliness and comfort of our rooms, although it seems we missed the mark in replenishing certain amenities during your stay. Please be assured that our policy is to ensure all rooms are well-equipped and comfortable for our guests. While we're a cashless establishment, aiming to provide a safer and greener environment, we understand your concern about the bar prices and will take your feedback into consideration. We would love to have you return for another pleasant stay.Best regards,Team pentaInverness

Dear Amanda, We appreciate receiving your opinion concerning your recent stay.It's heartening to hear how much you and your son enjoyed your stay, particularly appreciating the friendliness and helpfulness of our staff. We're also thrilled to know that the comfort of our beds contributed to a restful night's sleep and that you found the overall ambiance of our hotel to your liking. Your satisfaction with the room's warmth and the swift accommodation to a twin room from a double are reflective of our team's dedication to guest comfort and flexibility.We look forward to welcoming you back.Kind regards,Team pentaInverness

Dear Norma.Thank you very much for sharing your positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.It would be a pleasure to welcome you back. Best wishes,Team pentaInverness

Dear Richie,Thank you for such a positive review.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.The entire team look forward to welcoming you back for a future visit.Kind regards,Team pentaInverness

Dear Detlef,Thank you for taking the time to review your stay.We're pleased that you had a pleasant stay with us and appreciated our high standards.We all look forward to the pleasure of welcoming you back soon.Our kindest regards,Team pentaInverness

Dear Martin,Thank you for such a positive review.We are delighted you had a pleasant experience and appreciated our team members who strive to ensure you have the best experience possible.We look forward to seeing you again soon, Kind regards,Team pentaInverness

Dear Guest,Thank you for taking the time to review your stay.We're delighted to hear that our central location contributed positively to your stay and that you found our staff to be exceptionally friendly - their dedication to guest service is indeed one of our proudest points. It's great to know that the cleanliness and comfort of our rooms met your expectations, providing a tranquil space to unwind after exploring the vibrant city of Inverness. Your satisfaction with the service provided during the unforeseen booking hiccup is very rewarding for us, as we always strive for efficiency combined with a personal touch.We hope, nevertheless, that we will have the pleasure of welcoming you back in the future.Kindest regards,Team pentaInverness

Dear Sidnei,Thank you so much for your positive feedback following your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We all look forward to the pleasure of seeing you again in the future. Kind regards,Team pentaInverness

Dear Susannah, Thank you for taking the time to share your review with us.We're delighted to hear that you found the comfort and tranquility of our rooms to your satisfaction, especially appreciating the peaceful atmosphere despite our central location. It's wonderful to know that our efforts to provide a serene environment in the heart of the town have been successful.We've noted your remarks regarding room cleanliness. While our team strives to maintain the highest standards, we understand there is always room for improvement and your feedback is invaluable in this process. Rest assured, we are dedicated to enhancing our cleaning protocols to ensure that every guest's stay is spotless.It would be a pleasure to have you return on a future occasion.Best wishes,Team pentaInverness

Dear Gavin,Thank you for taking the time to review your stay.We're delighted to hear that our team's service met your expectations and contributed positively to your stay. It's our aim to provide exceptional service, and we're glad that we succeeded in this regard during your visit. We regret to hear about the issues you encountered with the cleanliness and condition of your room. Please rest assured that we have stringent cleaning procedures in place, and what you described does not meet our high standards. We will address this with our housekeeping team to ensure that our rooms maintain the level of cleanliness and comfort our guests expect. Additionally, we understand that the condition of the room amenities is crucial for a pleasant stay. We are committed to providing well-maintained and comfortable accommodations, and we will look into the concerns you've raised to prevent such instances in the future.We hope to welcome you back. Best wishes,Team pentaInverness

Dear John,We thank you for sharing this feedback with us.We're delighted to hear that you found your stay to be enjoyable, with our generous breakfast options and the warm, peaceful ambiance of your room contributing to a pleasant visit. It's wonderful to know that our team's friendliness and helpfulness stood out to you, enhancing your experience. We also appreciate your recognition of our central location, which offers the convenience of nearby parking facilities and easy access to local attractions. While we understand that the absence of on-site parking might have been a concern, we're glad that the Rose Street Multi-storey car park provided a suitable alternative just a short walk away. We continually strive to ensure our guests have a comfortable and satisfying stay, and your feedback is invaluable in that effort.It would be a pleasure to welcome you again. Best regards,Team pentaInverness

Dear Simon,It's a real reward to receive such a great review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We would love to have you back.All the best,Team pentaInverness