Good evening Shawna,Thank you for your feedback! We are delighted to hear that you enjoyed your stay and appreciated our vegetarian options. We apologize for any inconvenience regarding the lack of extra blankets. Your comfort is important to us, and we'll certainly take note of your suggestion to ensure a more cozy experience for our guests in the future. We are glad the extra heater helped, and we look forward to welcoming you back on your next visit!Kindest regards,Macdonald Drumossie Hotel Team

Good evening Marion,Thank you for sharing your experience with us! We are thrilled to hear that you had a lovely stay and found our hotel to be clean and welcoming. Our team takes great pride in providing exceptional service, so it's wonderful to know that you had a positive interaction with our staff. We hope to have the pleasure of welcoming you back again soon for another enjoyable visit!Warmest regards,Macdonald Drumossie Hotel team

Good evening,Thank you for taking the time to share your feedback with us. We appreciate your honest review and apologize for any inconvenience you experienced during your recent stay. We strive to provide the best possible accommodations for our guests, and we're sorry that the room you were assigned didn't meet your expectations. We can confirm that you had been allocated Super Deluxe Family indeed, but some of our rooms vary in sizes. Please consider reaching out to our team directly if you decide to stay with us again in the future, as we would like the opportunity to provide you with a more suitable room and the best experience. Your satisfaction is important to us, and we hope to have the chance to exceed your expectation on your next visit. Thank you for choosing our hotel and we are hopeful that we can welcome you back to make it up to you for this past occasion.Warm regards,Drumossie Hotel Team

Good evening Alexander,Thank you very much for the top score! We're thrilled to note that you enjoyed your stay and that everything met your expectations.We cannot wait to welcome you back for another enjoyable stay in the future. Warmest regards, Drumossie Hotel Team

Good evening,Thank you for sharing your feedback with us.Sorry to hear about the room confusion, should you have raised this with the Front of House team we would have done our outmost to accommodate your request into a different room. Once again, we apologize for falling short of your expectations and any inconvenience caused.We value your feedback as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with an experience that exceeds your expectations. Kindest regards, Macdonald Drumossie Hotel Team

Good afternoon Victor,Thank you for taking the time to share your feedback with us. We appreciate your kind words and are thrilled to hear about your positive experience at our property. Providing our guests with professional and friendly service is one of our top priorities, and we are glad that this aspect met your expectations.It's wonderful to hear that all your dietary needs had been accommodated . We strive to create a warm and welcoming environment for our guests, and your satisfaction is a testament to the dedication of our staff. We will make sure to pass along your kind words to all our team members.Thank you once again for your feedback, and we look forward to welcoming you back on your next visit. Kindest regards,Macdonald Drumossie Hotel Team

Good morning Katrina,We appreciate you taking the time to share your recent experience with us, and we are truly sorry to learn that we did not meet your expectations. We are truly sorry to see your low mark especially when we put forth our utmost effort to provide you with the best possible experience. We want to assure you that we made every effort to make your stay as memorable and comfortable as possible. Our dedicated team worked diligently to address any issues and provide the best possible assistance throughout your visit. We understand that unforeseen situations can occur - such as a warm room, and we always strive to help our guests to the best of our abilities.Your comfort and satisfaction are paramount to us, and we genuinely regret any inconvenience you may have encountered during your stay. We hope you can appreciate that our commitment to providing excellent service is unwavering, and we did everything within our means (we had offered fan, complimentary room upgrade to a bigger and cooler room on second floor as you had initially requested, had checked that all 3 windows are opening in the given room and they had all opened for airing the room) , to assist and resolve any issues you may have faced.We value your patronage, and we sincerely hope that you will consider giving us another opportunity to serve you. It is our sincere desire to demonstrate our dedication to ensuring a wonderful experience for you in the future. Your satisfaction is our priority, and we look forward to the chance to show you the true hospitality that the Drumossie Hotel is known for.Thank you for your understanding, and we hope to welcome you back soon.Warm regards,The Drumossie Hotel Team

Thank you

Good afternoon Mansur,Thank you very much for choosing to stay with us.Delighted to hear that you had a lovely stay with us and greatly appreciated the high score that we had received.We cannot wait to welcome you back to Drumossie Hotel for another great stay.Warmest regards,Drumossie Hotel Team

Good evening,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your overall stay with us. It's wonderful to know that you also enjoyed our a la carte breakfast and found our staff in the mornings to be lovely.We sincerely apologize for the inconvenience you experienced with the Wi-Fi during your 3-night stay. We understand how crucial a reliable internet connection is, especially when it comes to work-related activities. Your frustration is completely understandable, and we're truly sorry for any disruption this may have caused to your plans. We take your feedback seriously and will investigate the Wi-Fi issues to ensure that they are addressed and resolved. We're committed to providing a seamless experience for all our guests, and your input helps us improve our services.Should you choose to stay with us again in the future, we'll make every effort to ensure a smoother and more comfortable experience, including a reliable internet connection for your work needs. Thank you once again for choosing to stay with us and we hope to have the opportunity to welcome you back soon.Kindest regards,Drumossie Hotel Team

Good afternoon Gianluca,Thank you for choosing to stay with us at Drumossie Hotel. Thank you for your feedback, and we look forward to welcoming you back on your next visit. Kindest regards,Macdonald Drumossie Hotel Team

Thank you for a lovely review

Dear Paul,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We truly value our loyal guests like yourself and appreciate your continued support over the past year. However, we are genuinely sorry to hear that your most recent experience with us did not meet your expectations, particularly in regards to the food quality and menu pricing. We regularly review our pricing to ensure it aligns with the quality and variety of offerings we provide. We truly appreciate your loyalty and the opportunity to improve our services based on your valuable input. Once again, we apologize for any inconvenience you encountered and thank you for bringing these matters to our attention. If there is anything else you would like to discuss or if you have any further suggestions, please don't hesitate to reach out to us directly. We cannot wait to welcome you back in the future.Warm regards,Drumossie Hotel Team

Good morning Angela,Thank you for taking the time to provide us with your feedback. We greatly appreciate your high score regarding our staff and property and delighted to note you had a lovely stay. Thank you once again for your feedback. It means a lot to us. We cannot wait to welcome you back soon. Kindest regards,Macdonald Drumossie Hotel Team

Good evening,Thank you very much for taking the time to share your feedback with us. We appreciate your kind words and are thrilled to hear about your positive experience at our property. We are delighted to hear that our team members made your experience with us a memorable one. Our staff takes great pride in delivering exceptional service and creating a welcoming atmosphere for our guests. Thank you once again for your feedback, and we look forward to welcoming you back on your next visit. Kindest regards,Macdonald Drumossie Hotel Team

Good evening,Thank you for taking the time to provide us with your feedback score. We greatly appreciate your high score and delighted to hear that we had excelled in all ways and provided you with a great experience. Thank you once again for your feedback. It means a lot to us. We cannot wait to welcome you back soon. Kindest regards,Macdonald Drumossie Hotel Team

Good evening,Thank you for taking the time to share your feedback with us. We appreciate your kind words and are thrilled to hear about your positive experience at our property. Thank you once again for your feedback, and we look forward to welcoming you back on your next visit. Kindest regards,Macdonald Drumossie Hotel Team

Good evening,Thank you for taking the time to provide us with your feedback. We greatly appreciate your kind words regarding our staff and property.We are delighted to hear that our team members made your experience with us a memorable one. Our staff takes great pride in delivering exceptional service and creating a welcoming atmosphere for our guests. Your recognition of their efforts is truly appreciated, and we will make sure to pass along your compliments to the entire team.Thank you once again for your feedback. It means a lot to us. And we cannot wait to welcome you back again soon.Kindest regards,Macdonald Drumossie Hotel Team

Good morning,Thank you very much for staying with us and thank you for your 5 star review.We are delighted to hear that you had a lovely stay with us and we look forward to welcome you back soon in the future.Kind regards,Drumossie Hotel Team

Thank you Duncan for taking the time to provide us with your feedback. I am surprised to read your negative comments around our food as this is one of our strongest areas, I am sure if this was raised at the time the kitchen would be more than happy to accommodate to your requests. I can only apologies the extra ice cream was missed and hopefully you will be able to stay with us again as I can assure you this is not of the norm for Drumossie.

Thank you Karen

Thank you Krista - so glad to know the team looked after you.

Thank you for your 10 out of 10 review.

Thank you for the 10 out of 10 review.

Thank you, glad you enjoyed your stay

Thank you for such wonderful feedback

Thank you Ann, lovely feedback on our staff

Thank you

Thank you Stuart - wonderful feedback which will of course be shared with the team. Hopefully we can welcome you back for a third time.

Thank you Carolina for your review on your recent stay with us.

Thank you

I am sorry to hear thar you didn't enjoy your time here at Drumossie, the price's of our rooms (especially during) summer season is in line with the demand in Inverness. These do fluctuate depending on the season

Thank you Jamie for such lovely feedback on your recent visit to Drumossie. Hopefully we can welcome you back again soon

Thank you for such fantastic feedback!

Dear Stacy, We are so happy to hear you enjoyed your stay with us. We hope to welcome you back to the hotel soon. Kindest regards Chloe Smith Reception Team

Thank you for the 10 out of 10 review

It is very rare that we get a comment about the staff and their customer service, it is very disappointing to think you felt it was not as good as it should have been.

Thank you Maria, hopefully we can welcome you back for another peaceful stay.

Thank you James, for taking the time to leave a 10/10 review. We are glad that you enjoyed your stay at The Drumossie hotel and we cant wait to welcome you back in the future.

Thank you Brad, for taking the time to leave a 10/10 review!

Thank you Carol, for taking the time to leave a 5/5 review. We love to hear feedback about our staff! We look forward to welcoming you back sometime in the future.

Thank you Anthony, for taking the time to leave a review. We are sorry to hear that there was a musty smell in your room, we hope this will not put you off from staying again in the future.

Thank you for taking the time to leave a review. We look forward to welcoming you back to the hotel in the future!

Thank you for your wonderful feedback, from our Staff to our rooms and the service you received. We look forward to welcoming you all back to the hotel in the future and we are glad you had a lovely time!

Thank you for your feedback regarding our dining options. We hope this will not put you off staying in the future! We will be passing on your feedback to the team to ensure that we improve where we can for future guests.