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Anmeldelser av Leonardo Hotel Inverness

4 out of 5
Leonardo Hotel Inverness
Millburn Road, Inverness, Scotland

Anmeldelser

7,8

Bra

Rangering på 10 − Utmerket. 319 av totalt 1001 anmeldelser." "
Rangering på 8 − Bra. 402 av totalt 1001 anmeldelser." "
Rangering på 6 − Grei. 155 av totalt 1001 anmeldelser." "
Rangering på 4 − Dårlig. 82 av totalt 1001 anmeldelser." "
Rangering på 2 − Forferdelig. 43 av totalt 1001 anmeldelser." "

8,0/10

Renhold

8,4/10

Personale og service

7,8/10

Fasiliteter

7,6/10

Overnattingsstedets bygg og tilstand

7,4/10

Miljøvennlige løsninger

Anmeldelser

4/10 – Dårlig

Verifisert reisende

Reiste med familie
Likte ikke: Romkomfort
Bodde her 1 natt i juli 2023
Svar fra Front Office Manager den 7. aug. 2023
Dear Anonymous,Thank you for your feedback. Would you like to share more details of your stay please do not hesitate to contact hotel directely. We hope to welcome you back in the future.Kind RegardsAnna Stankiewicz

6/10 – Grei

Joachim

Likte: Renhold og personale og service
Gammelt
Helt greit, lukter gammelt og fremstår slitt.
Bodde her 1 natt i juli 2023
Svar fra Heather den 15. aug. 2023
Dear Joachim,Thank you for taking the time to leave us your review.We hope to welcome you back in the near future.Kind regards Heather GolabekFront Office Assistant Manager

6/10 – Grei

Christopher

Reiste med familie
Likte: Renhold og personale og service
Likte ikke: Romkomfort
Windows was broken. Fan in room was very noisy. Friendle staff and good facilities with pool. All in all not a very good stayover unfortunately
Bodde her 1 natt i juni 2023
Svar fra Front Office Manager den 8. juli 2023
Dear Christopher,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Anna Stankiewicz

8/10 – Bra

Tor Harald

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i juni 2023
Svar fra Front Office den 22. juni 2023
Dear Harald,Thank you for taking tme to leave your review. We hope to welcome you back again very soon.Kind RegardsAnna stankiewicz

2/10 – Forferdelig

Håkon

Reiste med en gruppe
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i september 2022
Svar fra Front Office den 5. okt. 2022
Dear Hakon,Thank you for taking tme to leave your feedback.We hope to welcome you back in the future.Kind RegardsAnna Stankiewicz

8/10 – Bra

Egil

Reiste med familie
Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Støy
Bra opphold. Noe bråk fra vannkraner i andre rom og støy fra trafikk.
Bodde her 3 netter i september 2022
Svar fra Front Office den 5. okt. 2022
Dear Egil,Thank you for staying with us and taking time to lave your feedback. We hope to welcome you back again in the future.Kind RegardsAnna Stankiewicz

10/10 – Utmerket

Edvin

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bra opplevels
Bra hotell, rommet vi fikk var stort og romslig. Hotellet hadde en fin bar, og hotellet virket nytt innvendig.
Bodde her 1 natt i mars 2020
Svar fra Anna Stankiewicz den 9. mars 2020
Dear Guest, Thank you for taking time to leave your review regarding your recent stay with us. I am delighted to see that you had a great stay. I hope to welcome you back again very soon. Kind Regards Anna Stankiewicz Duty Manager

8/10 – Bra

Øyvind Toftner

Reiste med en gruppe
Likte: Renhold og personale og service
Bodde her 1 natt i mars 2020
Svar fra gh den 10. mars 2020
Dear Sir/Madam, Thank you for taking the time to fill in a review on your recent stay at Jurys Inn Inverness. We value all feedback. We are glad that you enjoyed your stay and we hope to see you again in the future, Kind Regards Gary Howe Duty Manager

8/10 – Bra

Morten

Reiste med familie
Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2020
Svar fra gh den 27. feb. 2020
Dear Guest, Thank you for taking time to leave your review regarding your recent stay with us. We really appreciate all your comments. I hope to welcome you back very soon. Kind Regards Duty Manager

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Jurys Inn Inverness
Greit hotell som ligger nesten to km ut fra sentrum. Bra standard, men små rom. Opplevde å få et rom uten wifi-dekning, men vi fikk greit byttet til et annet rom. Bra frokost, men litt begrensede muligheter for middag.
Bodde her 2 netter i juli 2019
Svar fra G den 29. juli 2019
Dear Gunnar, Thank you for your review. We appreciate all feedback. We are glad to enjoy your stay and we hope to see you again in the future. Kind Regards Gary Howe Front Office Manager

10/10 – Utmerket

Jessy og Sandnes

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i juli 2019
Svar fra G den 25. juli 2019
Dear Jessy, Thank you for your review. We value all feedback. We are glad that you enjoyed your stay and we hope to see you again in the future. Kind Regards Gary Howe Front Office Manager

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i juli 2018
Svar fra Manager den 30. juli 2018
Thank you for the feedback we appreciate this !

8/10 – Bra

Johnny

Likte: Renhold, personale og service og romkomfort
all good,
Svar fra Manager den 9. mai 2018
Thank you for the feedback we really appreciate it !

8/10 – Bra

Olav

Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Svar fra Manager den 2. mai 2018
Thank you for your feedback we really appreciate it !

6/10 – Grei

Verifisert reisende

Likte: Renhold og personale og service
Bodde her 2 netter i august 2017

2/10 – Forferdelig

Claudia

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Inkompetentes Personal
Bodde her 4 netter i mai 2024
Svar fra Front Office Manager den 26. mai 2024
Dear Guest,Please contact us directely as I would love to hear more about your stay and discuss your comments further if you wish to do so.RegardsAnna Stankiewicz

6/10 – Grei

Robert

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
Great staff and excellent service! However, the building needs a serious refresh and air conditioning and proper vent fans added in the bathrooms. Our room was hot and couldn’t open the window enough to cool it down due to a safety latch. Without proper venting in the bathroom, you had to keep the door closed to keep steam from setting off the smoke alarm, and it was hot and steamy. Another room set off the alarm at 2 AM, and the whole hotel got woken up and evacuated. Then, we had to stand out in the parking lot until the fire department came and confirmed it was a false alarm. Not good.
Bodde her 5 netter i mai 2024

2/10 – Forferdelig

Anthony

Reiste med familie
Likte ikke: Personale og service
My daughter became ill the during our stay in Scotland, and because of that I had to extend our stay in Glasgow. I thought I had made a reservation for the following night at the Leonardo in Inverness. When I arrived I realized that I had accidentally reserved the night for my extended stay at the Leonardo in Glasgow. They did not have any rooms available and would not refund my cost for the 2 rooms I reserved. Considering I was dealing with a very stressful situation with my daughter's illness I would have expected a refund considering that I still stayed with a Leonardo property in Glasgow. I'm out of pocket $530 and I'm not happy.
Bodde her 1 natt i mai 2024

6/10 – Grei

Sarah

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
Hotel quite dated on the outside, but clearly been done up inside! Room was small but clean, the only issue was the ventilation in the bathroom does not work and with 3 people having showers made the room a very sticky place to be especially with 25degree heat outside also! Can tell this hasn’t been working for a while either cause a couple areas of mould on the ceilings! Bit of white vinegar will help for future! Otherwise a nice stay!
Bodde her 2 netter i mai 2024

10/10 – Utmerket

Timothy

Reiste med en gruppe
Likte: Personale og service og overnattingsstedets bygg og tilstand
We based ourselves here as a group of 9 cyclists for the Loch Ness Etape. It was perfect for all our needs
Bodde her 2 netter i april 2024
Svar fra Duty Manager den 30. apr. 2024
Dear Timothy We would like to thank you for taking the time to write your feedback about your stay and we hope that we will welcome you back to Leonardo hotel soon.Thank youDuty manager

8/10 – Bra

Michael

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Lots of free on site parking available.
Bodde her 5 netter i april 2024
Svar fra Duty Manager den 30. apr. 2024
Dear MichaelThank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Duty Manager

8/10 – Bra

Alan

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great stay well looked after
Bodde her 1 natt i april 2024
Svar fra Duty Manager den 22. apr. 2024
Dear Alan Thank you for taking the time to write your feedback. We appreciate the time you have taken to write us your feedback and hope we will welcome you back again at Leonardo Hotels Inverness.Thank youDuty Manager

6/10 – Grei

lynda

Forretningsreisende
Likte: Personale og service
Likte ikke: Renhold
The staff on reception and in the bar grill. Where very helpful and lovely. The room 406 had vlean sheets and towels however the carpet had stains, sticky, not hoovered. Milk pots left on floor from previous guests. Windows dirty. Furnishings dirty and dusty. Walls could do with a redeesh. Bathroom floor dirty.
Bodde her 1 natt i april 2024
Svar fra Duty Manager den 14. apr. 2024
Dear LyndaThank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Duty Manager

4/10 – Dårlig

michelle

Reiste med familie
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Road into hotel full of potholes. Staff miserable, unfriendly and lucky if they even look up and acknowledge you. Pillows just awful and stained carpet in rooms. Way overpriced for the terrible service and well outdated room.
Bodde her 1 natt i april 2024
Svar fra Duty Manager den 14. apr. 2024
Dear Michelle Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Duty Manager

2/10 – Forferdelig

Daniel

Reiste med familie
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The noise in the room was unbearable. In a room beside the elevator and you would have thought the elevator was in the room! Didn’t get a wink of sleep all night. Very income bed also.
Bodde her 1 natt i april 2024
Svar fra Front Office Manager den 7. apr. 2024
Dear Guest,I do believe that was mentioned to me at reception. We would be m ore than happy to move your rooms if we would be informed about it at the time.Please contact us directly as we would like to discuss that further.Kind Regards

10/10 – Utmerket

Barry

Forretningsreisende, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice friendly hotel with good facilities and good parking
Bodde her 2 netter i mars 2024
Svar fra Front Office Manager den 16. mars 2024
Dear Barry,Thank you for your lovely review. We are glad that you had a pleasant stay and we hope to welcome you back again very soon.Kind RegardsAnna Stankiewicz

10/10 – Utmerket

Chris

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Our stay was excellent and the place was excellent too.
Bodde her 1 natt i mars 2024
Svar fra Front Office Manager den 13. mars 2024
Dear Chris,Thank you for taking time to leave your lovely review. We hope to welcome you back again very soon.Kind RegardsAnna Stankiewicz

10/10 – Utmerket

Sam

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
5 mins from city by bus very quiet area lovely staff and if you speak to Morgan at the bar tell her Jamie 25-26 feb said hi
Bodde her 1 natt i februar 2024
Svar fra Front Office Manager den 27. feb. 2024
Dear Sam,Thank you for your lovely review. We hope to welcome you back again very soon.Kind RegardsAnna Stankiewicz

8/10 – Bra

Matthew

Likte: Renhold og personale og service
A great and very convenient place to stay.
Bodde her 6 netter i februar 2024
Svar fra Duty Manager den 26. feb. 2024
Dear Matthew Thank you for taking the time to write us your feedback. We hope that we will welcome you back soon.thank you

10/10 – Utmerket

Michele

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Nice shirt break. Staff were all lovely and worked hard. Close to town and Tesco, KFC chippy and Chinese across road. Pool was good fun but can be busy.
Bodde her 1 natt i februar 2024
Svar fra Duty Manager den 26. feb. 2024
Dear Michele Thank you for taking the time to write your feedback about your stay with us at Leonardo Hotel inverness. WE hope to see you soon.Thank you

4/10 – Dårlig

Verifisert reisende

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Disappointing!
On a positive note the staff were very pleasant and welcoming. However , sadly the room was tired and wasn’t clean. Around the taps on the bath had pink slime and black mould around hand rail, clearly hadn’t been cleaned properly in a long time also black mould on ceiling. Bottom of the bathroom door is damaged. Tissue holder on the wall hanging off and empty. Carpet not hoovered - dropped white towel on floor when picked up was covered in black fluff and hair. Really wish we had taken photos .
Bodde her 1 natt i februar 2024
Svar fra Duty Manager den 26. feb. 2024
Dear GuestWe appreciate the tie it has take to write us your feedback. we will take on board the issues you have had and try work on it. We hope that we will welcome you back to the hotel.Thank you

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service og romkomfort
Clean and comfortable.
Bodde her 3 netter i februar 2024
Svar fra Duty Manager den 19. feb. 2024
Dear AnonymousThank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

6/10 – Grei

Alison

Likte: Romkomfort
Likte ikke: Overnattingsstedets bygg og tilstand
average stay
shocking room on the 1st night, bathroom floor was in pieces and sharp, immediately complained, we were promised we could move next day (and offered reduction for 1st night), 2nd room much better. Breakfast was great, evening meals average, spa facilities ok, floor super slippy without shoes on. reception staff promised to sort refund 3 times over our 4 night stay finally managing before we checked out. wait staff, evening and breakfast were lovely
Bodde her 4 netter i februar 2024
Svar fra Duty Manager den 19. feb. 2024
Dear Alison Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

6/10 – Grei

Georgia

Bodde her 1 natt i februar 2024
Svar fra Front Office Manager den 20. feb. 2024
Dear Georgia,Thank you for taking time to leave your review. We hope to welcome you back again in the future.Kind RegardsAnna Stankiewicz

8/10 – Bra

Ian og Edinburgh

Reiste med partner, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice hotel rooms, good value, and having the pool and spa facilities very helpful. Note that children will be in there.
Bodde her 1 natt i februar 2024
Svar fra Duty Manager den 19. feb. 2024
Dear Ian, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

6/10 – Grei

christine

Likte: Renhold, personale og service og fasiliteter
Staff were excellent, exceptional customer service from a young girl in the bar serving a wheelchair user- cleared the cluttered bar area of signs so the lady could see better. A service provider in the breakfast restaurant was lovely - think she was from Glasgow. Lovely young lass in the leisure centre, helpful and very chatty. On the downside as soon as you leave the ground floor it’s grubby, even my 7 yr old commented on the state of the bathroom door…… it was disintegrating from the bottom up!
Bodde her 1 natt i februar 2024
Svar fra Duty Manager den 17. feb. 2024
Dear Christine Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Reception Team

2/10 – Forferdelig

David

Forretningsreisende
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This place was dirty and worn out. Carpets covered in clumps of hair that the cleaner would have seen. Either a dog stayed or they swept the dirt on the carpet into piles. Sheets had somebodys hairs in aswell so guessing not replaced after the last guest. Bed cushions covered in a dried something. Pool out of order. Ordered a pizza at the bar which was disgusting. Barely warm. Draught beer was flat. Enjoyed...leaving
Bodde her 1 natt i januar 2024
Svar fra Duty Manager den 17. feb. 2024
Dear David,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Reception Team

10/10 – Utmerket

John

Bodde her 1 natt i februar 2024
Svar fra Front Office Manager den 15. feb. 2024
Dear John,Thank you for your lovely review. We hope to welcome you back again very soon .Kind RegardsAnna Stankiewicz

10/10 – Utmerket

paul

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very good staff and hotel
Bodde her 2 netter i februar 2024
Svar fra Front Office Manager den 13. feb. 2024
Dear Paul,Thank you for taking time leave your review. I am delighted to read that your stay was good and we hope to welcome you back again in the future.Kind RegardsAnna Stankiewicz

6/10 – Grei

Shaun

Forretningsreisende
Likte: Personale og service
Bodde her 2 netter i februar 2024
Svar fra Front Office Manager den 10. feb. 2024
Dear Shaun,Thank you for your feedback. We hope to welcome you back in the future.Kind RegardsAnna Stankiewicz

2/10 – Forferdelig

Kelly

Reiste med familie
Likte ikke: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Front Office Manager den 10. feb. 2024
Dear Kelly,Thank you for taking time to leave your feedback. I am sorry to see that your stay was disappointing. Please contact hotel directly would you wish to discuss your stay in more details.Once again we appreciate all reviews from our guests.Thank you and have a lovely day.Kind RegardsAnna Stankiewicz

8/10 – Bra

Ivan

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i januar 2024
Svar fra Front Office Manager den 4. feb. 2024
Dear Ivan,Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Anna Stankiewicz

6/10 – Grei

Stuart

Bodde her 1 natt i januar 2024
Svar fra Front Office Manager den 4. feb. 2024
Dear Stuart,Thank you for the review of our hotel! We hope to see you again very soon.Sincerely,Anna Stankiewicz

6/10 – Grei

Anne

Bodde her 1 natt i januar 2024
Svar fra Front Office Manager den 4. feb. 2024
Dear Anne,Thank you for the review of our hotel! We hope to see you again very soon.Sincerely,Anna Stankiewicz

6/10 – Grei

Craig

Reiste med familie
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i januar 2024
Svar fra Front Office Manager den 4. feb. 2024
Dear Craig,Thank you for the review of our hotel! We hope to see you again very soon.Sincerely,Anna Stankiewicz

6/10 – Grei

Verifisert reisende

Comfortable bed, bathroom needs upgrade
Bed was comfortable. Wall to bathroom very thin. Receptionist agreed to 1 hour late checkout then phoned to see why we hadn't checked out. Breakfast was nice but sausages were low quality. I had silver 20 percent discount code receptionist very vague as to what to covered. If advertised as 3 star hotel would be pleased, struggles to meet 4 star rating
Bodde her 1 natt i januar 2024
Svar fra Front Office Manager den 4. feb. 2024
Dear Guest,Thank you for taking time to leave your review. I am sorry to read that your stay was not satisfacionary.Would you wish to discuss your stay further please do not hesitate to contact me directely.Once again thank you for your feedbacka and we hope to welcome you back in the future.Kind RegardsAnna Stankiewicz

8/10 – Bra

Raymond

Bodde her 2 netter i januar 2024
Svar fra Front Office Manager den 4. feb. 2024
Dear Raymond,Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Anna Stankiewicz

6/10 – Grei

Gill

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Staff and service very good. Bedroom and bathroom require serious freshening up. Showing its usage looking very tired.
Bodde her 3 netter i januar 2024
Svar fra Front Office Manager den 4. feb. 2024
Dear Gill,Thank you for the review of our hotel! We hope to see you again very soon.Sincerely,Anna Stankiewicz

10/10 – Utmerket

Raymond

Bodde her 1 natt i januar 2024
Svar fra Front Office Manager den 4. feb. 2024
Dear Raymond,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Anna Stankiewicz

10/10 – Utmerket

Arbaz

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Wonderful stay
The hotel did not disappoint at all. Easily accessible, has wonderful staff, a perfect atmosphere, above-par cleanliness and super warm and comfortable rooms. Highly recommended to anyone who wants to spend some time in Inverness.
Bodde her 2 netter i desember 2023
Svar fra Front Office Manager den 4. feb. 2024
Dear Arbaz,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Anna Stankiewicz