Hoteller i Inside Passage

«The facility is new. The staff was unprepared. The room was wrong (1 bed vs 2)! So someone had to sleep on sofa bed. The staff just said 'Oh well this is all we have left tonight.' The only thing good about this place is the location to the airport. if that is all you are looking for then this place probably works but you will NOT have any other good feelings from staying in this location and we were not the only group that you could hear complaining in the lobby!»

«Wow! Five stars! Great location, clean rooms, fantastic food and THE friendliest manager and staff. Reasonable prices for Alaska and home grown breakfast included????! My only regret is not sampling the rhubarb grown on site. Thank you!!!»

«bra»

«TV didn't get any channels.....streaming didn't work.......room was too hot»

«bra»

«Super-friendly and helpful staff! Couldn’t have asked for a better experience. They were flexible and accommodating when our travel plans changed. Our room as absolutely delightful. Well equipped, super-clean, and very cozy and comfortable. Great bathroom. Thank you a lovely stay. Highly recommend!»

«The staff were very friendly. Diena went way out of her way to help me when I got stuck at the airport. The hotel was nice, I enjoyed my stay. Thanks!»

«The hotel was pleasant, but they didn't offer any toiletries like toothpaste and such for sale at the desk.»

«👍»

«Lets face it, this is in Alaska. The word "posh" probably doesn't exist there. What this hotel do have in spades, is friendliness. I have stayed here more than once and they have literally been driving me anywhere I have needed to go. All of the staff have been super friendly and making it feel real, because they are. The beds are very good! Actually better than most hotels I have been staying in. The rooms are clean and for the price, they are real spacious too. There is a free wifi that ...

«The lodge was wonderful and we had a beautiful view of the ocean from our room. We also appreciated the laundry facilities. However, when we first arrived, there two very unfriendly (bordering on rude) employees at the front desk. The person on the desk later was much better.»

«The rooms were very nice The beds were very nice The mini kitchen was nice I didn't use the workout area but will when I go back»

«Staff was great!»

«The hotel may have rebranded to the Southeast Resort, but it is an old hotel. The refrigerator shell was broken. The room just looked tired. The elevator was extremely slow. The bathtub wasn't really clean and there was someone else's long hair clinging to the shower curtain, yuck. On the positive side the bed was quite comfortable, and the hotel location is right by downtown and close to tourist areas.»

«They refused to honor my expedia price that i booked. I had proof in my app and they charged me a much higher price. Who at Expedia can help me?»

«I stayed here the night before I caught the ferry and it was fantastically comfortable. The only issue that I had, and it was very minor, was finding the check-in instructions, but it was no trouble - another guest showed me the way. Well, there was a second issue. The driveway is very steep with some very sharp turns. I had everything I owned in the back of my pickup, so with the added weight, it was problematic for me to maneuver the driveway. If I'd known, I would have parked on the road and ...

«Everyone was so friendly and helpful. Room was great! Thanks so much!!!!»

«The main issue we had as there is no sign on the building! There is no way to identify you have arrived at the location. You have to get the room key from a store near the building ( we had to ask people in the street and eventually another store owner took us to the right store to get the key) very unprofessional and frustrating. »

«Room was excellent. It seemed new or nearly new. Bathroom was very clean. It has a kitchen, which was also very clean. Loved the comfortable mattress, but I like fluffy, pillow top soft mattresses. For a remote place in Alaska, this hotel is probably the cleanest and best I have personally experienced at this price point. Airport shuttle provides free ride. Two-three blocks to tour busses at Harrigan Centennial Hall. Hotel has no restaurant. Highlander coffee shop is updated, clean and modern ...

«The friendliness of the staff, beautiful room, and small details (like bath salts provided and breakfast delivered to the room) made the stay amazing.»