Hoteller i Inside Passage

«The person at the front desk was very courteous kind and helped me rebook a room. I’m sorry I didn’t catch your name, but she was very nice.»

«Lets face it, this is in Alaska. The word "posh" probably doesn't exist there. What this hotel do have in spades, is friendliness. I have stayed here more than once and they have literally been driving me anywhere I have needed to go. All of the staff have been super friendly and making it feel real, because they are. The beds are very good! Actually better than most hotels I have been staying in. The rooms are clean and for the price, they are real spacious too. There is a free wifi that ...

«The restaurant was wonderful. The food was delicious and the staff amazing. There was a free shuttle that would take you and pick you up.»

«The facility is new. The staff was unprepared. The room was wrong (1 bed vs 2)! So someone had to sleep on sofa bed. The staff just said 'Oh well this is all we have left tonight.' The only thing good about this place is the location to the airport. if that is all you are looking for then this place probably works but you will NOT have any other good feelings from staying in this location and we were not the only group that you could hear complaining in the lobby!»

«bra»

«Wow! Five stars! Great location, clean rooms, fantastic food and THE friendliest manager and staff. Reasonable prices for Alaska and home grown breakfast included????! My only regret is not sampling the rhubarb grown on site. Thank you!!!»

«bra»

«No elevator and terrible steps»

«Oh, the staff was great. Very helpful. However, the bed was so big that it was hard to get around the room. There was an appear to be a broken fan in the room that took up a lot of space. And the bathroom was great. The large screen TV was a joke. Wouldn’t get online. Satellite didn’t work. Internet went off line»

«TV's didn't work. changed batteries twice and remote once. thermostat in room all taped up. Staff at front desk was very helpful. brought a blanket and tried to fix remote. fixed the heater. very thin beadspread and no blanket. lots of drug deals going on outside the main lobby. i did not feel secure there.»

«It was lovely to be there»

«Friendly but it was not what it showed in the photos»

«The rooms were very nice The beds were very nice The mini kitchen was nice I didn't use the workout area but will when I go back»

«Staff was helpful and hotel was fine. And it was clean. It's a bit of a run down bldg. And it is expensive because it is in Juneau but it is right downtown. We had a room on the back and it was quiet. We were there for a short night before an early morning flight. The staff reserved a taxi for us for 5:30 am. The taxi did not arrive and the morning staff for since that they'd had problems with this taxi company. We had no problem getting a Lyft. The nighttime staff person thought maybe a taxi ...

«Nothing»

«Everyone was so friendly and helpful. Room was great! Thanks so much!!!!»

«The hotel may have rebranded to the Southeast Resort, but it is an old hotel. The refrigerator shell was broken. The room just looked tired. The elevator was extremely slow. The bathtub wasn't really clean and there was someone else's long hair clinging to the shower curtain, yuck. On the positive side the bed was quite comfortable, and the hotel location is right by downtown and close to tourist areas.»

«Very nice, clean and comfortable room. Staff was well informed and helpful, We will definitely stay here again»

«5 minutes from the Juneau Airport, but you must call a taxi company to take you there, no shuttle. Walking is theoretically possible but only for the ambitious. Phone communication with hotel front desk was with non-native speaker and hard to understand. On-site front desk staff at arrival was non-existent but to be fair was elsewhere doing maintenance, so I had to search for them. The Hotel Desk is only open from 7am-11pm, this is not specified on the listing - problem if you have a late flight ...