Hoteller i Indian Hill

«Hello, I paid on Expedia with a different form of payment and then was charged also at your desk. This was not just a hold it was a charge for the room. I was double charged.»

«This place was a joke my air-conditioned was leaking anti freeze called told them the guy at front desk was rude I asked for a different room he said they was booked up the next day we paid for 2 he lied my daughter and them went to office to get plastic wear and cups and the guy was on phone said they had 8 rooms available then housekeeping was very persistent she called asked if I needed housekeeping I said no I have kids sleeping 20 minutes later she came beating on the door I opened it she ...

«I called and was told there was an airport shuttle but once there that was not true. I had not checked the website which stated such. The hotel refunded money the money even with non cancel but Expedia does not refund money. Very disappointed as I use Expedia for my travel. We canceled and stayed elsewhere. Tge area and property were not great. Smoking of weed in parking lot when we arrived.»

«Staff was very helpful and easy parking.»

«Staff was polite, checked in with no issues. Room was clean. I would stay here again if in the area.»

«It's a nice play to stay. Close to a lot of retail stores and restaurants. The breakfast and cocktail hour is the cherry on top. If I had to complain, it would be that when there's a kid's sporting event, the kids take over the hotel and the pool area. Overall I enjoyed my stay.»

«Our room was very clean. Bedding smelled fresh and clean. The towel rack came off the wall on one end but was not a major issue. I let the staff know and we're going to fix it the next day as it was later in the evening. Shower had great water pressure. The room stayed a little warm even with AC on. The pool was NOT heated but again not the end of the world. Breakfast had a great variety of choices, from cold cereal to hot waffles, eggs and sausage. Coffee was hot, fresh and delicious. The staff ...

«Staff was curtious and attentive and made sure our of needs were met. Room was spacious and clean. Hotel location was very convenient, pently of shopping and dinning options near by and a short drive to downtown area.»

«I will give a thorough review. Front desk - super kind. Unfortunately, part of the reason we chose that property is the pool. It was closed all day. Next - Parking would have been plentiful if several worker trucks didn’t park laterally and take them all. Room quality was average. Note to those with feather allergies - they have feather pillows. We were able to ask the front desk for regular pillows since one of us does have that allergy. Super thankful for her! Bathroom cleanliness was 99% ...

«Loved the entryway with the water fountain. It was a long walk to the elevator for guests, however, everything was very clean. Our room was great. We arrived late and were quite weary from travel. A welcoming smile from the person working the desk would have been helpful or even some direction about parking or how to find elevators. Parking was limited as it seemed to be a busy evening. Maybe the worker, who was alone, was tired and overwhelmed from the many people coming in that night. She ...

«The property was clean and well maintained! Friendly staff. Nice and clean pool! Amazing breakfast!»

«The hotel is very nice and newly decorated»

«Two stars is being generous. The outside doors didn't open. The room felt small with the placement of the fridge against the bed. Deadbolt didn't work. Toilet paper holder was ripped out of the wall. The outlet by the sink did not work. Some lights wouldn't turn on.»

«Our room was so close to the breakfast area so it made it so easy to plan our morning! Our biggest complaints would be the consistent smell of weed whenever we entered our room. We didn’t smell it in the lobby or any other areas except for around our room and in our room. We told the front desk and they said they’d investigate but we never got a follow up. Also, the pool wasn’t the cleanest…murky and had leaves in it which was interesting for an indoor pool. There were two outdoor fireplaces ...

«Everything was great»

«Great stay!»

«Friendly staff and clean room»

«We were very impressed with this particular location. Very clean & we appreciated the extra security measures even though this area certainly didn’t warrant it. »