Hoteller i Imperial

«Not once in my 3 day stay did anyone come in and clean the room.»

«Clean»

«Breakfast had so much variety! Since being home, my phone was missing. I called the front desk, who got housecleaning to check my room. They both responded so quickly and kindly. Phone has been found.»

«Staff was friendly and helpful. The room was nice but had an odd smell when entering. The hot water only lasted a couple of minutes at the most, then you got a cold shower.»

«Most of the staff was very helpful and friendly. But, other parts of the stay were upsetting. The pool was closed the first two days we were there, and this is one reason why we chose this hotel. We brought several families with 5 kids, so not being able to swim in down time put a damper on our stay. We also could never get clean towels. We asked on several occasions, and they kept saying they would bring some. We stayed for 4 nights with 4 people and got 3 new towels the entire stay. The other ...

«The room was ok except, the tv remote kept muting the tv. I know people steal alot but i didnit have a directory or anything or even what channels we had . Nothing was left inroom . All in all the breakfast was nit the greatest pancakes worked one day then not the next, alot of sad kids. Bananas brown. Etc. Over all staff up front very friendly and helpful. Also the one's working cleaning rooms very nice. »

«Clean room, no issues. Breakfast was delicious. Would stay at again.»

«No issues»

«Ac worked good. Liked having hard floors. Beds looked clean and felt nice. Loved the hot water in the shower. Shower and toilet were clean. There was a small crack in the bottom of the bath tub though. There was hair on the bathroom floor and the mirror were both dirty. The bath room sink ledge was very dusty. There was a screen over a window that was pretty ripped up when looking from the outside. The coffee was good. Other than that it was good for the price.»

«Clean room, nice bathroom and the breakfast was great!»

«Personal i resepsjonen var ikke hjelpsom i det hele tatt, innsjekk var veldig bra, men henvendte meg til resepsjonen senere med problemer rundt wi-fi og da var det null interesse å hjelpe, fikk bare svar det funker, noe det ikke gjorde på 3 foskjellige enheter»

«We felt like we were with family. The staff was absolutely wonderful. The breakfast was great. The hot tub and pools make it so much more enjoyable. They offer a mini dinner from 5:30 pm to 7:00 pm, which I thought was a great asset, especially for families. The rooms were clean and very comfortable. The only issue was that the dryer was not working when I was there. Overall, I would stay there again.»

«Room was clean and staff was friendly.»

«This property is a great place with 1 exception: there was no hand soap for the bathroom. I requested some from the front desk and dish soap was sent up. I explained that I needed hand soap and was told they did not have any. I asked the ladies cleaning the rooms in the morning and received the same answer. It seems to me that a hotel of this caliber and expense could afford to have hand soap available. The breakfast staff, the valet staff, and the front desk staff were great. Acts 4:12»

«No housekeeping»

«It was a very clean and safe feeling hotel. I didn’t like that a big truck parked along the handicap parking so no one could get in nor out. Luckily I did find parking close enough. The lady that checked me in was super quiet and took a personal call on the work phone and put me on hold while talking. However the front desk agent in the morning was wonderful and the breakfast was amazing! My kids especially enjoyed the waffle bar.»

«There was a dog next door that barked several hours / days during our stay. Breakfast was hot but menu didn't vary, same thing served every day. My family appreciated the after oon snacks/drinks in the lobby.»