Eksteriør

Anmeldelser av Springhill Suites by Marriott Houston Dwntn/Convention Cntr

2.5 out of 5

Anmeldelser

8,4

Veldig bra

Rangering på 10 − Utmerket. 516 av totalt 999 anmeldelser." "
Rangering på 8 − Bra. 254 av totalt 999 anmeldelser." "
Rangering på 6 − Grei. 111 av totalt 999 anmeldelser." "
Rangering på 4 − Dårlig. 53 av totalt 999 anmeldelser." "
Rangering på 2 − Forferdelig. 65 av totalt 999 anmeldelser." "

8,6/10

Renhold

8,6/10

Personale og service

8,0/10

Fasiliteter

8,4/10

Overnattingsstedets bygg og tilstand

8,4/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

James

Forretningsreisende
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Friendly
Bodde her 3 netter i mai 2024
Svar fra Customer Service den 18. mai 2024
James,The entire team at SpringHill Suites Houston Downtown/Convention Center is thrilled you found our service to be friendly. We look forward to welcoming you back for another great stay!Safe travels,SpringHill Suites Houston Downtown/Convention Center

8/10 – Bra

Daniel

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location
Bodde her 1 natt i april 2024
Svar fra Customer Service den 2. mai 2024
Daniel, it's wonderful to know you appreciated the prime location of SpringHill Suites Houston Downtown/Convention Center. We look forward to offering you the same convenience on your next visit.

10/10 – Utmerket

ISIDRO RAMON

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excelente ubicación
Bodde her 1 natt i april 2024
Svar fra Customer Service den 1. mai 2024
Isidro, estamos encantados de saber que la ubicación del SpringHill Suites Houston Downtown/Convention Center te pareció excelente. Agradecemos que haya elegido nuestro hotel para su estadía y esperamos recibirlo nuevamente en el futuro.

6/10 – Grei

Marwa

Reiste med familie og små barn
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Location is fine, but not much facilities, room is big
Bodde her 4 netter i april 2024
Svar fra Customer Service den 1. mai 2024
Marwa, thank you for sharing your feedback. It's great to hear you appreciated the spaciousness of your room. Regarding the facilities, we always strive to cater to guests' needs and continue to enhance our amenities. Your comments will help shape improvements. We hope to have the opportunity to better serve you in the future.

8/10 – Bra

Amber

Likte: Overnattingsstedets bygg og tilstand
It is very confusing to have three hotels in one without much direction. Valet dropping car off was very delayed. $50 for valet is ridiculous when we don’t have he option to park our own car. Only one person working check in counter. She was very patient but clearly overwhelmed.
Bodde her 1 natt i april 2024
Svar fra Customer Service den 30. apr. 2024
Amber, it's great that you brought this to our attention. SpringHill Suites Houston Downtown/Convention Center aims to provide clear wayfinding for our guests and your feedback helps. In regards to our parking, we recommend guests to consider the valet service for their convenience, however, we understand your opinion on it.We appreciate acknowledging the patience of our check-in colleague despite the circumstances. We strive to ensure prompt service for everyone and regret any feeling of being overwhelmed. Thank you for choosing us and we hope to serve you better in the future.

10/10 – Utmerket

Paul

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Front desk was great, nice and professional and efficient. Very impressed
Bodde her 1 natt i april 2024
Svar fra Customer Service den 30. apr. 2024
Paul, thank you for your kind words. At SpringHill Suites Houston Downtown/Convention Center, we take pride in our front desk team who strive to maintain a high standard of professionalism and efficiency. We appreciate your recognition and hope to welcome you back in the near future!

8/10 – Bra

Walter

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice hotel. Nothing spectacular but very nice room, staff, and breakfast. Most of the downtown area is within walking distance.
Bodde her 2 netter i april 2024
Svar fra Customer Service den 13. apr. 2024
Walter, thank you for taking the time to share your review. It's great to hear that SpringHill Suites Houston Downtown/Convention Center was convenient and met your needs with our amenity-rich rooms, welcoming team members, and enjoyable breakfast selection. We're delighted to know that our location also allowed you to explore the vibrant downtown area, enhancing your stay with us. We appreciate your support and look forward to welcoming you back in the future.

10/10 – Utmerket

Robert og Loveland

Reiste med partner, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent
Bodde her 3 netter i mars 2024
Svar fra Customer Service den 7. apr. 2024
Robert, it's fantastic to hear you had an excellent stay at SpringHill Suites Houston Downtown/Convention Center. We eagerly await your next visit. Thank you for your great review!

10/10 – Utmerket

Mirella

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Walking distance to Minute Maid Park.
Bodde her 1 natt i mars 2024
Svar fra Customer Service den 2. apr. 2024
Mirella, it's fantastic to hear that you found the location of SpringHill Suites Houston Downtown/Convention Center to be conveniently close to Minute Maid Park. We hope your stay only added to the excitement of your visit and look forward to welcoming you back during your next trip to Houston.

6/10 – Grei

Marlene

Bodde her 1 natt i mars 2024
Svar fra Customer Service den 20. apr. 2024
Thank you for sharing, Marlene.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

8/10 – Bra

Miles

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2024
Svar fra Customer Service den 6. mars 2024
Thank you for the 4/5 rating, Miles!We are excited to see that you had an enjoyable experience at SpringHill Suites Houston Downtown/Convention Center. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

10/10 – Utmerket

Gary

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Perfect
Bodde her 2 netter i mars 2024
Svar fra Customer Service den 5. mars 2024
Gary, we are thrilled to hear your stay at SpringHill Suites Houston Downtown/Convention Center met your expectations flawlessly. We appreciate you choosing us and hope to see you again soon.

8/10 – Bra

Julie

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2024
Svar fra Customer Service den 6. mars 2024
Julie, thank you for choosing to stay at the SpringHill Suites Houston Downtown/Convention Center and for taking the time to rate our hotel. We're pleased to see that your visit met your expectations. We look forward to welcoming you back again in the future.

10/10 – Utmerket

Rhonda

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Enjoyed my stay in the luxurious surroundings and excellent customer atmosphere.
Svar fra Customer Service den 5. mars 2024
Rhonda, it is heartening to read how much you valued your stay at SpringHill Suites Houston Downtown/Convention Center. Knowing our luxurious environment and superior client service enhanced your experience brings us joy. We're eager to provide you with another enjoyable stay in the future.

10/10 – Utmerket

Rebecca

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Great place to stay.
Bodde her 1 natt i februar 2024
Svar fra Customer Service den 27. feb. 2024
Rebecca, we're thrilled you enjoyed your stay at SpringHill Suites Houston Downtown/Convention Center. Thank you for acknowledging us as a great place for accommodation. We look forward to welcoming you back in the future.

8/10 – Bra

CRISTINA

Reiste med partner, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I would stay here again.
Bodde her 2 netter i februar 2024
Svar fra Customer Service den 26. feb. 2024
Cristina, we're thrilled to hear that you would consider another stay at SpringHill Suites Houston Downtown/Convention Center. Thank you for sharing your impressions. We look forward to your next visit!

6/10 – Grei

Verifisert reisende

Na
Bodde her 1 natt i februar 2024
Svar fra Customer Service den 22. feb. 2024
As your review lacks specific details, we're not able to address your particular concerns. We always strive to provide a comfortable and enjoyable experience to all of our guests. We appreciate your feedback and hope that you'll consider staying with us again in the future.

4/10 – Dårlig

Sandra

Forretningsreisende
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Horrified in Houston
The hotel was conveniently located close to the venue, but check in was a horror show. The only valet park and only had three at the most valets. I waited behind a dozen or so cars for over 30 minutes just to get someone to come address my intentions. Cars were lined up (including me) in the street before we could enter the drive up to the check in point. There was no street parking, as the signs everywhere indicated a tow away zone. Breakfast hours were 6 - 9 AM, but when we came down at 8:15AM they were out of several of the staple breakfast food items. The suite was very nice, looking even better than the photo but the mattress was too soft for me.
Bodde her 1 natt i februar 2024
Svar fra Customer Service den 16. feb. 2024
Sandra, we appreciate your feedback and are glad to hear that you found our location convenient and the suite appealing. We're sorry to hear, though, about the difficulties you encountered during check-in due to unexpected vehicle traffic. We also regret any inconvenience you experienced at breakfast. Also, we acknowledge guests have different comfort preferences when it comes to mattresses. We will absolutely take your comments into consideration as we continually strive to improve our guest experience.

10/10 – Utmerket

Andrew

Bodde her 2 netter i februar 2024
Svar fra Customer Service den 7. feb. 2024
Andrew, thank you for your top score rating on Expedia. At SpringHill Suites Houston Downtown/Convention Center, we strive to provide a delightful experience to each guest. We appreciate your feedback and are ecstatic to hear that you were satisfied with your stay. Looking forward to welcoming you back in the future.

10/10 – Utmerket

Jeff

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
room was larger than expected. I will stay here again
Bodde her 1 natt i januar 2024
Svar fra Customer Service den 30. jan. 2024
Jeff, your commendations about the spaciousness of the rooms at SpringHill Suites Houston Downtown/Convention Center are greatly appreciated. It's reassuring to know that you are considering returning in the future. We're eager to serve you again on your next visit.

10/10 – Utmerket

Shona

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Stop off trip
It’s a good location for the hotel, the red coach stops right outside this hotel and a short walk to the train station. We booked a tour of the city and space centre which started just up from the hotel and you are right in downtown so not far from everything. Staff were so lovely at check in good not be any nicer. The room was great the only setback for me was no side table at my side of the bed which was annoying but we had a small table in the room which I put across to my side for keeping water, iPad etc, but in all a lovely hotel would go back there.
Bodde her 2 netter i januar 2024
Svar fra Customer Service den 27. jan. 2024
Shona, it's wonderful to hear that SpringHill Suites Houston Downtown/Convention Center greatly appealed to you, particularly with its strategic location and exceptional team members at reception. We appreciate your reference to an inconsequential hurdle regarding the bedside table setup in your room - rest assured we will utilize this feedback for the enhancement of our guest's experiences. We are delighted at your decision to revisit, and eagerly anticipate your return.

10/10 – Utmerket

Germán

Forretningsreisende
Likte: Renhold, personale og service og romkomfort
Bodde her 4 netter i januar 2024
Svar fra Customer Service den 22. jan. 2024
Thank you for the wonderful rating, German!We're thrilled to see how much you enjoyed staying at SpringHill Suites Houston Downtown/Convention Center. We look forward to hosting you again in the near future! Thank you again for sharing.

2/10 – Forferdelig

Austin

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra Customer Service den 13. jan. 2024
We appreciate your feedback, Austin.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

10/10 – Utmerket

Rosio

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Svar fra Customer Service den 13. jan. 2024
Rosio, thank you for choosing SpringHill Suites Houston Downtown/Convention Center and leaving a top-rated score. It's wonderful to hear that your stay met your expectations, and we are looking forward to welcoming you again in future endeavors.

6/10 – Grei

Joseph R

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Hard Mattress and shower leaks
Mattress way to firm which caused wife and I restless sleep and waking up sore. Shower leaks badly causing puddles in floor posing slip hazard.
Bodde her 3 netter i januar 2024
Svar fra Customer Service den 9. jan. 2024
Joseph, we regret to hear about the issues you experienced during your stay pertaining to the firmness of the mattress and the unwanted water in the bathroom. The comfort and safety of our guests are our utmost priorities. Your comments have been passed onto the relevant teams to access. We wish to have another opportunity to provide you with the quality stay and restful sleep that we're known for.

10/10 – Utmerket

Lindsey

Svar fra Customer Service den 13. jan. 2024
Lindsey, it's great to hear that your stay at SpringHill Suites Houston Downtown/Convention Center went well with no specific issues. We appreciate your feedback and would be thrilled to welcome you back anytime. Thank you for choosing our hotel.

10/10 – Utmerket

Lorena

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Short stay good service
Bodde her 1 natt i januar 2024
Svar fra Customer Service den 9. jan. 2024
Lorena, thank you for sharing your positive experience at SpringHill Suites Houston Downtown/Convention Center. We are thrilled to hear our service met your expectations for your brief visit. Your feedback is appreciated, and we hope to host you again in the future.

10/10 – Utmerket

Flor

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Excelente estancia
Bodde her 1 natt i desember 2023
Svar fra Customer Service den 13. jan. 2024
Flor, tus amables palabras significan mucho para nosotros. En SpringHill Suites Houston Downtown/Convention Center, nos esforzamos por brindar una excelente estadía a todos nuestros huéspedes. Estamos encantados de que haya disfrutado de su tiempo con nosotros y esperamos darle la bienvenida nuevamente en un futuro cercano. ¡Viajes seguros!

6/10 – Grei

Garrett

Bodde her 2 netter i desember 2023
Svar fra Customer Service den 13. jan. 2024
Garrett, thank you for taking the time to provide a rating about your recent stay. We're sorry to hear that you didn't have an outstanding experience. We encourage our guests to share more detailed feedback to help us improve. We hope to get the opportunity to welcome you back in the future and show you our commitment to making your stay exceptional.

6/10 – Grei

Emily

Reiste med familie
Fine for one night
The hotel wasn't bad and I would stay there again but there were a multitude of inconviences. The first surprise was that the valet did not have concierge service. That left it up to the customer to track down a luggage cart, unload their luggage into the room, and then get it back into the car after checkout. The lady at the front desk was terse, and frankly a bit rude at check-in. The room itself looked clean to the naked eye, but later we found stains on the carpet, the bedding, and the couch, and the counter/divider was filthy. The bed was not comfortable and there weren't sufficient sheets, blankets, or pillows for the pull-out couch. The bathroom was quite nice. The only thing I'd add there is a holder/tray for customers to place their items (razors, sponges, facial & hair products) inside the shower instead of having to place them on the floor of the shower. Also a foot prop would be helpful. Checkout was fast, friendly, and easy. Again, none of these are huge things, But they are inconveniences that I wanted to point out since y'all did send this survey to me for my opinion.
Bodde her 1 natt i desember 2023
Svar fra Customer Service den 30. des. 2023
Emily, we appreciate your feedback regarding your stay. It's noted that there were aspects of our service that didn't match your expectations. Concerns with luggage handling and the interaction at reception are taken seriously. We aim to uphold cleanliness and comfort in all rooms - it appears we missed our goal for your visit. Your suggestions about potential shower additions are valued. It's great to hear checkout was smooth. These points will be used to improve future guest experiences. We welcome the opportunity to host your stay once more, hoping to give you a more enjoyable stay.

8/10 – Bra

Emmanuel

Forretningsreisende, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I did not like the way 2 of the hotels are connected
Bodde her 2 netter i desember 2023
Svar fra Customer Service den 26. des. 2023
Emmanuel, we're happy to hear you enjoyed your time but understand that the design of our interconnected buildings may not appeal to everyone. We hope everything else met your expectations, and we look forward to the possibility of you choosing SpringHill Suites Houston Downtown/Convention Center in the future.

2/10 – Forferdelig

Jose

Bodde her 1 natt i desember 2023
Svar fra Customer Service den 21. des. 2023
Thank you for sharing your feedback, Jose.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

10/10 – Utmerket

gary

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Would Recommend
Very nice and spacious rooms. Good continental breakfast. Very clean. Nice work out facilities. A little confusing at times with the layout of the building being attached to other hotels.
Bodde her 2 netter i desember 2023
Svar fra Customer Service den 6. des. 2023
Gary, it's great to hear that you appreciated the size and cleanliness of your room at SpringHill Suites Houston Downtown/Convention Center. We're also pleased you enjoyed our breakfast selection and fitness amenities. Regarding the building's layout, we understand it can be slightly complex, given its connected architecture. On future visits, our team members are always ready to assist you with the navigation. We look forward to welcoming you back soon.

8/10 – Bra

Shesh

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i november 2023
Svar fra Customer Service den 6. des. 2023
Shesh, thank you for taking the time to rate SpringHill Suites Houston Downtown/Convention Center. We're glad to see that your stay with us was a positive experience. We hope to have the chance to provide an even better experience on your next visit.

10/10 – Utmerket

IP SKILL

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
La zona è un po' malfrequentata, soprattutto persone senza fissa dimora.
Bodde her 8 netter i november 2023
Svar fra Customer Service den 29. nov. 2023
Ip, grazie per aver condiviso la tua esperienza. Ci rendiamo conto che la zona circostante può sembrare imprevedibile, tuttavia, posso assicurarti che la sicurezza dei nostri ospiti è la nostra massima priorità grazie alla presenza costante dei nostri colleghi e delle misure di sicurezza in atto. Speriamo di avere l'opportunità di accoglierti nuovamente al SpringHill Suites Houston Downtown/Convention Center.

10/10 – Utmerket

HEIDI

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i september 2023
Svar fra Customer Service den 29. nov. 2023
Thanks for sharing this perfect rating, Heidi!We're thrilled to hear you enjoyed your stay at SpringHill Suites Houston Downtown/Convention Center! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 – Utmerket

sarah

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything was wonderful except the valet parking price. Wow! Crazy expensive.
Bodde her 2 netter i november 2023
Svar fra Customer Service den 25. nov. 2023
Sarah, it's great to hear you enjoyed most aspects of your stay at SpringHill Suites Houston Downtown/Convention Center. We appreciate your feedback regarding our valet services pricing. It's a feature we continually examine to ensure value is provided to our guests. We look forward to welcoming you back in the future with even more wonderful experiences.

10/10 – Utmerket

Carlos

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excelente opción
Bodde her 2 netter i november 2023
Svar fra Customer Service den 22. nov. 2023
Carlos, es maravilloso saber que SpringHill Suites Houston Downtown/Convention Center te pareció una excelente opción. Apreciamos sus comentarios y esperamos darle la bienvenida nuevamente para otra estadía maravillosa.

8/10 – Bra

Mitch

Bodde her 2 netter i november 2023
Svar fra Customer Service den 11. des. 2023
Mitch, it's pleasing to note you had a positive experience at the SpringHill Suites Houston Downtown/Convention Center. It would be great to have you again for another fine stay.

6/10 – Grei

Loree

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Mostly good
The room had a great bathroom & bedroom space but we were terribly disappointed with the sofa bed. The sofa bed barely held one person because the mattress was not even full sized. Also it was very worn & thin.
Bodde her 1 natt i november 2023
Svar fra Customer Service den 20. nov. 2023
Loree, it's essential for us that all parts of the room meet guest expectations, and it appears the pull out sofa bed didn't hit the mark during your recent stay. We're committed to maintaining our standard of comfort and will take your feedback into account. Despite this, we're glad to read that you found our bathroom and bedroom spaces satisfactory. We hope you'll consider giving us another chance to meet your expectations fully in the future.

10/10 – Utmerket

svetlana

Reiste med familie
Clean, friendly staff
Bodde her 1 natt i november 2023
Svar fra Customer Service den 21. nov. 2023
Svetlana, thank you for choosing SpringHill Suites Houston Downtown/Convention Center. We're elated to know that you found our hotel to be well-maintained and our team members amiable. We hope your travels bring you back to us in the future.

6/10 – Grei

Louise

Forretningsreisende
Likte: Personale og service
Likte ikke: Renhold
Dirty Room and expensive parking
It costs $50 per night to park your car. Also there was a big stain on the floor plus it looked like blood on the wall.
Bodde her 2 netter i november 2023
Svar fra Customer Service den 19. nov. 2023
Louise, we regret that aspects of your stay did not meet your expectations. We understand your dissatisfaction with the parking fees, and we acknowledge your discomfort with the room's cleanliness. Please know that our team members strive to maintain a high standard of hygiene. Your insights help us better prioritize our services and we will surely consider them in order to improve future guests' experiences.

8/10 – Bra

Lev

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
OK
Bodde her 4 netter i november 2023
Svar fra Customer Service den 18. nov. 2023
Lev, it sounds like your stay at SpringHill Suites Houston Downtown/Convention Center met your expectations. Thank you for sharing your experience. We hope to welcome you back again soon for an even more satisfying stay.

10/10 – Utmerket

Blair

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great location, great hotel!
What a great hotel! Location was right in the middle of the business district and walking distance to great restaurants. The staff were friendly and helpful - suggestions were made based on what we wanted, not just standard recommendations and were right on the money each time. The room was spacious and clean and the breakfasts catered for a range of dietry needs. We really enjoyed our time in Houston and cant wait to return. We will stay here again for sure!
Bodde her 3 netter i november 2023
Svar fra Customer Service den 15. nov. 2023
Blair, it's wonderful to hear about your positive experience at SpringHill Suites Houston Downtown/Convention Center. We're delighted that you appreciated the central location and that our team members were able to provide helpful, tailored suggestions. We're also thrilled to learn that you enjoyed our spacious rooms and versatile breakfast offerings. Your excitement about returning is the highest compliment we could receive, and we can't wait to welcome you back!

10/10 – Utmerket

Timothy og Port Washington

Forretningsreisende
Likte: Overnattingsstedets bygg og tilstand
All good
Bodde her 1 natt i november 2023
Svar fra Customer Service den 15. nov. 2023
Timothy, it's delightful to see that your experience at SpringHill Suites Houston Downtown/Convention Center was all positive. We appreciate your feedback and look forward to your next stay with us.

6/10 – Grei

MICAH

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We made a reservation for a King suite with a double pull out bed. Confirmed against the hotels own website that that room was actually an option. When we arrived, we were given a Queen with a single pull out, which was less than ideal as there were four people sharing the room. When I asked the front desk about the size of the room, they said the hotel didn't have any King/Double rooms, which was very frustrating. I was also told there wouldn't be any change to our room rate. I won't be staying at this hotel again for this reason alone. Very frustrating.
Bodde her 2 netter i november 2023
Svar fra Customer Service den 15. nov. 2023
Micah, we appreciate your feedback and understand your frustration concerning the room type discrepancy you experienced during your stay. Our aim is to always provide accurate information and meet our guests' expectations, and we regret that wasn't the case with your reservation. We're also sorry if you were not satisfied with the resolution provided regarding the room rate. Ensuring guest satisfaction is our utmost priority and we regret to hear that we fell short this time. We would welcome the opportunity to make it up to you should you choose to stay with us in the future. Your comments will certainly assist us in improving our service offerings.

8/10 – Bra

Claire

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I had 2 very large cases for a convention. I asked for help and was told I needed to walk back outside and obtain a cart myself. I had a very hard time propelling the cart and could not make it turn. Finally a random person helped-not anyone on staff.
Bodde her 3 netter i november 2023
Svar fra Customer Service den 14. nov. 2023
Claire, it's great to hear you chose SpringHill Suites Houston Downtown/Convention Center for your convention needs. However, it seems your experience with acquiring assistance for your luggage was challenging. Our objective is to provide an effortless stay, especially when our guests have heavy luggage. We appreciate your feedback, as this helps us identify areas where we can improve. We trust that your next visit will be more streamlined and enjoyable.

10/10 – Utmerket

Consuelo K

Bodde her 3 netter i november 2023
Svar fra Customer Service den 6. des. 2023
Consuelo K, it's a delight to know that you had an enjoyable experience at SpringHill Suites Houston Downtown/Convention Center. Your high rating speaks volumes about the level of satisfaction you've had with us. We appreciate your preference and look forward to serving you again.

10/10 – Utmerket

Tamie og Slidell

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
3 hotels in one. A stay here allows access to Courtyard and Residence Inn amenities. The facilities were very clean and the staff was very friendly. Houston PD is next door. Very walkable area with access to restaurants, a park, and the library.
Bodde her 2 netter i november 2023
Svar fra Customer Service den 12. nov. 2023
Tamie, thank you for the wonderful feedback about your stay at SpringHill Suites Houston Downtown/Convention Center. We are thrilled that you enjoyed the clean facilities and our welcoming team members. It's great to hear that you were able to explore the neighborhood and take advantage of nearby amenities. We look forward to welcoming you back on your next visit to Houston.

10/10 – Utmerket

Patricia

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2023
Svar fra Customer Service den 10. nov. 2023
Patricia, it's fantastic to hear you had such a satisfying experience at SpringHill Suites Houston Downtown/Convention Center. We appreciate your feedback and hope to see you again in the future. Safe travels!