Romfasilitet

Anmeldelser av Sonesta Simply Suites Houston CityCentre I-10 West

2 out of 5
Sonesta Simply Suites Houston CityCentre I-10 West
10503 Town and Country Way, Houston, TX

Anmeldelser

8,2

Veldig bra

Rangering på 10 − Utmerket. 313 av totalt 705 anmeldelser." "
Rangering på 8 − Bra. 227 av totalt 705 anmeldelser." "
Rangering på 6 − Grei. 84 av totalt 705 anmeldelser." "
Rangering på 4 − Dårlig. 39 av totalt 705 anmeldelser." "
Rangering på 2 − Forferdelig. 42 av totalt 705 anmeldelser." "

8,4/10

Renhold

8,8/10

Personale og service

7,8/10

Fasiliteter

8,0/10

Overnattingsstedets bygg og tilstand

7,8/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

Verifisert reisende

Likte: Personale og service og romkomfort
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Ikke et hotel for de store anledninger
Hotellet var ikke i henhold til det jeg forventet. Veldig mørkt preg over rommet, 'skittent teppe' på gulvet, ødelagt dusj i badekar og generelt dårlig rengjøring. Jeg bodde 3 netter og rommet ble ikke vasket i denne perioden og fikk oppgitt at det kun var ukentlig rengjøring og om jeg ville skifte sengetøy kunne jeg kontakte resepsjonen. Grei plassering med gå avstand til Memeorial City Center.
Bodde her 3 netter i desember 2018

8/10 – Bra

Tom Kjetil

Likte: Overnattingsstedets bygg og tilstand
Gåavstand til City Centre
Grei plassering i gåavstand til City Centre. Moderne greie rom og bad. Ingen frokostmuligheter, men et lite utsalg av diverse varer i første etasje. Ingen mulighet for å levere tøy til vask, men vaskemaskiner tilgjengelig. Kun èn ukentlig romrengjøring er for lite og noe uvant.
Bodde her 10 netter i november 2018

8/10 – Bra

Øyvind

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Flott pris i City Center
Bra pris for et praktisk hotell rett ved City Center. Hyggelig folk
Bodde her 2 netter i oktober 2018

8/10 – Bra

Øyvind

Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bra for en grei pris
Bra beliggenhet til mitt oppdrag. Stort fin rom og alt bra
Bodde her 4 netter i oktober 2018

8/10 – Bra

Roy

Likte: Personale og service og overnattingsstedets bygg og tilstand
Ok hotell i gangavstand til det meste man ønsker
Ok hotell i bra og sentralt område med gangavstand til shopping og spisesteder. Enkel ankomst rett på I-10. Hyggelig betjening og godt utvalg i mini markedet på hotellet. Litt minus for manglende basseng og støy fra aircondition. Pluss for at de er en del rimeligere enn alternativene i nærheten.

8/10 – Bra

Marita

Likte: Romkomfort
Greit hotel nær City Center
OK hotel i gangavstand til City Center.

6/10 – Grei

Verifisert reisende

Prisgunstig City Center hotell
Greit hotell I gangavstand til City Center

8/10 – Bra

Verifisert reisende

Likte: Personale og service

8/10 – Bra

Roy

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Super bra opphold på Candlewood Suites
Bra sted. Kommer tilbake dit

10/10 – Utmerket

Kjetil A

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Best hotel in City Centre / Memorial area HOUSTON
The hotel had good WIFI and the service level at this hotel is top-noch and I have already made up my mind that this is the hotel I will be ising for my future business and pleasure trips to the Memorial/Energy Corridor trips. The guys at the frontdesk is doing their best to make your stay even more comfortable. Free washer/dryer.

6/10 – Grei

Carl Fredrik og norge

Likte: Renhold og personale og service
Likte ikke: Romkomfort
Good location, comfortable rooms, noisy equipment
Rooms were big and nice. The fridge sounded like an AC, and the AC sounded like a generator. Comfortable bed, nice selection of TV channels. Good water pressure. Good selection of places to eat close by. Even walking distance. Only spent two nights, which is not adviseable due to no breakfast serving or minibar. If I were staying for a couple of weeks, I'm sure it would suit me good.

6/10 – Grei

Dag og Norge

Rimelig greit
Hotellet var greit for en overnatting. Det ligger i et veldig sentralt område og er omgitt av mange gode restauranter og butikker

8/10 – Bra

Tormod Hansen og Bra

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bra beliggenhet
Bra

10/10 – Utmerket

Riley

Reiste med partner
Likte: Overnattingsstedets bygg og tilstand
All in all is was great.
Bodde her 3 netter i mai 2024
Svar fra Customer Service den 29. mai 2024
Riley, thank you for your kind words! The team at Sonesta Simply Suites Houston CityCentre I-10 West is delighted that you enjoyed your stay. We look forward to welcoming you back soon!

6/10 – Grei

Monica

Bodde her 2 netter i mai 2024
Svar fra Customer Service den 29. mai 2024
Monica, thank you for sharing your rating. Your feedback is valuable to us and we hope to have the opportunity to enhance your experience in the future.

8/10 – Bra

Aru

Likte: Personale og service
Rooms are spacious and well kept
Bodde her 10 netter i april 2024
Svar fra Customer Service den 11. mai 2024
Aru, thank you for choosing Sonesta Simply Suites Houston CityCentre I-10 West. We're glad you appreciated our well-maintained and spacious rooms. We look forward to welcoming you back on your next visit to the city.

8/10 – Bra

Norman

Likte: Renhold og personale og service
Bodde her 3 netter i april 2024
Svar fra Customer Service den 6. mai 2024
Norman, we're pleased to see that your stay at Sonesta Simply Suites Houston CityCentre I-10 West met most of your expectations, and thank you for leaving a rating. We hope to have the opportunity of welcoming you back in the future to exceed your expectations.

8/10 – Bra

Abdullah

Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 17 netter i april 2024
Svar fra Customer Service den 2. mai 2024
Abdullah, we appreciate you taking the time to rate your recent stay at Sonesta Simply Suites Houston CityCentre I-10 West. It's great to see that you enjoyed your visit overall, and we hope you'll return in the future for an even better experience. Thank you for choosing us!

8/10 – Bra

Denee'

Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Property is old and dated and dingy so it makes it seem sort of dirty. This stay was fine would be fine if the cost was considerably lower than other hotels and it was just for a quick overnight
Bodde her 2 netter i april 2024
Svar fra Customer Service den 26. apr. 2024
Denee', we appreciate your consideration in sharing your feedback. We understand that our unique, classic aesthetic did not meet your expectations and that you perceived certain areas in need of brightening. While it's gratifying to hear that your stay was acceptable, we believe that our rates reflect the quality services and amenities we offer to our guests. Nevertheless, we always aim for complete guest satisfaction, and your observations are valued.

10/10 – Utmerket

Rogers og Houston

Forretningsreisende
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Fasiliteter
Simple operation, good rooms, and nice personnel at front desk
Bodde her 2 netter i januar 2024
Svar fra Customer Service den 15. apr. 2024
Rogers, it's wonderful to read your feedback on Sonesta Simply Suites Houston CityCentre I-10 West. We're thrilled that the uncomplicated procedures, comfortable rooms, and our friendly team members met your expectations. We hope to have the pleasure of welcoming you back soon.

4/10 – Dårlig

Julio Cesar

Reiste med partner
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Water did not work key did not work to get front door at night
Bodde her 2 netter i april 2024
Svar fra Customer Service den 12. apr. 2024
Julio, it's regrettable to hear about your unsatisfactory experience, especially in regards to the door access and water service. We understand how essential these aspects are for a comfortable stay. We assure you that measures are in place to address these issues, as our guest's satisfaction is very important to us. We hope you'll give us another chance to better serve you in the future.

2/10 – Forferdelig

VICTORIA og TOMBALL

Forretningsreisende
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
I’ve stayed here twice in the last 4 months and I have found bugs in my room each time. The location and price is great, but I will not be back.
Bodde her 2 netter i mars 2024
Svar fra Customer Service den 9. apr. 2024
Victoria, it's disheartening to learn that your stay didn't meet your expectations. We truly care about the comfort and satisfaction of our guests, and we want to assure you that we have strict cleanliness and pest control protocols in place. It's unfortunate to hear about the issue you encountered, and it's certainly not representative of the experience we strive to offer. We hope to get another chance to serve you better in the future.

6/10 – Grei

Shalonda

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The water run so low in the shower
Bodde her 1 natt i april 2024
Svar fra Customer Service den 8. apr. 2024
Shalonda, thank you for sharing your experience. We're sorry to know you encountered issues with the water pressure in the shower. Your feedback is appreciated and has been taken into account as this will help us continue to improve for our future guests. We trust the rest of your stay was enjoyable and hope to have the chance to exceed your expectations during your next visit.

4/10 – Dårlig

BOLANLE

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
The room was not cleaned. There was hair all over the bathroom, and the towels were not changed, there were hairs all over the towels. The bed linen was stained. The headboard was stained and filthy. The room smelled.
Bodde her 2 netter i april 2024
Svar fra Customer Service den 10. apr. 2024
Bolanle, we regret to hear that your experience did not meet your expectations. Cleanliness is a top priority for us, so hearing about your concerns with the state of your room is indeed concerning. It appears there were issues with the cleanliness of the bathroom and bedding during your stay, which our team members should promptly address. We encourage you to bring such issues to the attention of our colleagues right away so we can rectify them. Thank you for your feedback, as it helps us improve our service to guests like you.

10/10 – Utmerket

Riley

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Friendly and helpful staff
Bodde her 3 netter i mars 2024
Svar fra Customer Service den 31. mars 2024
Riley, we're delighted to read about your positive experience at Sonesta Simply Suites Houston CityCentre I-10 West. It's wonderful that you found our team members to be friendly and helpful. We thank you for your feedback and look forward to welcoming you back in the future.

8/10 – Bra

Terry M

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Nice stay
Bodde her 2 netter i mars 2024
Svar fra Customer Service den 17. mars 2024
Terry M, it's wonderful to hear that you enjoyed your stay at Sonesta Simply Suites Houston CityCentre I-10 West. We hope to welcome you again soon for another nice visit.

6/10 – Grei

MURTADHA og St Paul

Likte: Personale og service
Property could use some remodeling
Bodde her 3 netter i mars 2024
Svar fra Customer Service den 12. mars 2024
Murtadha, thank you for your valuable feedback. We acknowledge that every detail of our hotel design plays an important role in improving our guest's experiences. Rest assured, we are committed to continuous improvements and will take your suggestions into consideration. We hope to have another chance to impress you in the future.

10/10 – Utmerket

Kimberly

Likte: Overnattingsstedets bygg og tilstand
Clean
Bodde her 1 natt i mars 2024
Svar fra Customer Service den 7. mars 2024
Kimberly, thank you for sharing your experience at Sonesta Simply Suites Houston CityCentre I-10 West. It's great to know that you appreciated our well-maintained property. We are committed to providing a clean and comfortable environment for all our guests. Please come visit us again for another superb stay soon!

10/10 – Utmerket

Tina

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i februar 2024
Svar fra Customer Service den 25. feb. 2024
Thank you for the perfect rating, Tina!We are very pleased to hear that you had a wonderful stay at Sonesta Simply Suites Houston CityCentre I-10 West. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Customer Service den 20. feb. 2024
We're delighted to hear about your 5-star experience at Sonesta Simply Suites Houston CityCentre I-10 West! We hope to have the pleasure of welcoming you back in the near future. Thank you for taking the time to rate your stay.

10/10 – Utmerket

Naomi

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Everything was sooo nice…very peaceful!!
Bodde her 2 netter i februar 2024
Svar fra Customer Service den 19. feb. 2024
Naomi, it warms our hearts to hear that you found Sonesta Simply Suites Houston CityCentre I-10 West to be a serene and delightful experience. We genuinely appreciate your positive feedback and eagerly look forward to your next visit.

6/10 – Grei

Bryan

Bodde her 1 natt i februar 2024
Svar fra Customer Service den 19. feb. 2024
Thank you for taking the time to share your feedback, Bryan.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

10/10 – Utmerket

Olusanya

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Easy to find and good service from the staff
Bodde her 1 natt i januar 2024
Svar fra Customer Service den 16. feb. 2024
Olusanya, thank you for sharing your positive experience at Sonesta Simply Suites Houston CityCentre I-10 West. We're thrilled to know you appreciated our accessible location and the service provided by our dedicated team members. Your feedback is invaluable and we look forward to welcoming you back soon.

10/10 – Utmerket

LaQuesha

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I have no complaints about my stay. A few hiccups but nothing major. Overall, I always enjoy my stay here.
Bodde her 2 netter i februar 2024
Svar fra Customer Service den 6. feb. 2024
LaQuesha, it's wonderful to hear that you enjoyed your stay at Sonesta Simply Suites Houston CityCentre I-10 West, despite a few minor bumps along the way. Please know, our goal is to ensure a seamless stay so we appreciate your understanding. We look forward to your return, offering you yet another delightful experience.

10/10 – Utmerket

Jeffrey

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
He stayed there for New Year’s Eve for a couple of days and had a very enjoyable time. A lot of restaurants and other resources to help you enjoy your stay. It has a great location and the staff was amazing.
Bodde her 2 netter i desember 2023
Svar fra Customer Service den 31. jan. 2024
Jeffrey, thank you for taking the time to share your wonderful experience at Sonesta Simply Suites Houston CityCentre I-10 West. We're thrilled to know you enjoyed your New Year's Eve stay, appreciated our strategic location, and found the abundance of nearby restaurants beneficial. We're especially pleased you found our team members amazing. We look forward to the opportunity of welcoming you back in the near future.

6/10 – Grei

Jamila

Likte ikke: Renhold
Ok overall
Svar fra Customer Service den 29. jan. 2024
We appreciate you leaving your feedback with us, Jamila.While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 – Utmerket

Tina

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i januar 2024
Svar fra Customer Service den 28. jan. 2024
Thanks for sharing this perfect rating, Tina!We're thrilled to hear you enjoyed your stay at Sonesta Simply Suites Houston CityCentre I-10 West! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 – Utmerket

Deborah

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 9 netter i desember 2023
Svar fra Customer Service den 23. jan. 2024
Thank you for the great rating, Deborah!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Sonesta Simply Suites Houston CityCentre I-10 West! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 – Utmerket

Ivan Charles

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Super convenient
Bodde her 3 netter i januar 2024
Svar fra Customer Service den 17. jan. 2024
Ivan Charles, your words of praise regarding the ease of access at Sonesta Simply Suites Houston CityCentre I-10 West brighten our day. We're glad our location provided you an uncomplicated experience. Looking forward to your next visit!

6/10 – Grei

Leilane

Bodde her 2 netter i januar 2024
Svar fra Customer Service den 5. feb. 2024
Thank you for sharing your feedback, Leilane.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.

10/10 – Utmerket

David

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great value
Bodde her 3 netter i januar 2024
Svar fra Customer Service den 15. jan. 2024
David, thank you for praising the value of your stay at Sonesta Simply Suites Houston CityCentre I-10 West. We appreciate your positive feedback and look forward to welcoming you back.

10/10 – Utmerket

LaQuesha

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I love that the location is so closw to everything. I have stayed here in the past and that how i fell in love with it, but with recent changes like charging for parking and now have to pay to do laundry. Also, it was cold and the heater went out in the middle of the night, but once i told the front desk maintenance came the next morning to fix it because he was already gone for the night.
Bodde her 4 netter i januar 2024
Svar fra Customer Service den 15. jan. 2024
We're thrilled to know you appreciate the convenient location of Sonesta Simply Suites Houston CityCentre I-10 West and even more that our property captured your heart during a previous stay. We understand certain changes, like the revised parking and laundry fees, may alter the experiences of our valued guests. We aim to offer services which meet diverse needs at fair prices. Concerning the heating incident, we're glad our dedicated team members were able to rectify the situation promptly. We appreciate your understanding and hope to keep serving you in the future, maintaining the quality you've come to love.

10/10 – Utmerket

Billy

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i desember 2023
Svar fra Sandy Taggart den 16. jan. 2024
Hi Billy,We are so happy you enjoyed your stay with us. We hope to see you again soon!Thanks,

2/10 – Forferdelig

Samirah

Reiste med en gruppe
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Have roaches in the hall ways Was charged for parking after being told parking was free. Will NEVER book there again
Bodde her 1 natt i januar 2024
Svar fra Sandy Taggart den 16. jan. 2024
Hello, I'm so sorry that your stay was not your satisfaction. I hope you let one of our staff know that you saw a roach in the hallway, so we could take care of it. Also, on the Expedia website under Fees, policies and setting-parking fees are listed 5 per day. We hope to see you again soon. Thanks,

6/10 – Grei

Florensio

Bodde her 1 natt i desember 2023
Svar fra Customer Service den 4. jan. 2024
Thank you for sharing, Florensio.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

8/10 – Bra

Kirt

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The stay was good overall and the staff was very nice. Nothing fancy, but quite livable with everything I needed. I wish the staff had let me know that joining Simply Suites program would get much better WiFi performance. With out it is was quite slow. It was quite usable when logging into your program account.
Bodde her 5 netter i desember 2023
Svar fra Customer Service den 27. des. 2023
Kirt, it's delightful to hear that your overall experience at Sonesta Simply Suites Houston CityCentre I-10 West was pleasant and our team was able to meet your needs. We're appreciative of your positive feedback. Regarding the WiFi performance, we apologize if the benefit of joining the Simply Suites program wasn't immediately clear. It is certainly intended to offer enhanced connectivity among other perks. We shall ensure improved communication on this aspect in the future. It would be our pleasure to welcome you back for an even better stay!

2/10 – Forferdelig

Jennifer og AUSTIN

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
First room smelled like fish - second room had no working air conditioning or telephone. I checked out. Appalling. The staff was nice but the property is awful.
Bodde her 2 netter i desember 2023
Svar fra Customer Service den 31. jan. 2024
Jennifer, we regret to hear that your experience did not meet up to expectations. Your concerns regarding room conditions are being taken very seriously. While it's good to hear that our team members provided a pleasant interaction amidst your challenges, we have taken action to address these issues to prevent them in the future. Your feedback is valuable in our pursuit to continuously enhance guest experience. We hope to have the opportunity to serve you better in the future.

2/10 – Forferdelig

Verifisert reisende

Reiste med familie
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Ants crawling around, and dirty rooms
Bodde her 1 natt i desember 2023
Svar fra Sandy Taggart den 16. jan. 2024
Hello Anonymous,We're so sorry that we didn't meet your expectations. I hope you were able to give us the opportunity to fix any issues during your stay. Please let me know if there's anything I can do to make your experience better. Thanks,

10/10 – Utmerket

Mayelin

Reiste med partner, Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 3 netter i desember 2023
Svar fra Customer Service den 22. des. 2023
Mayelin, it's wonderful to hear that your stay at Sonesta Simply Suites Houston CityCentre I-10 West was a positive experience. We're grateful for your high rating and hope to see you again in the future. Safe travels!

2/10 – Forferdelig

Piotr

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i desember 2023
Svar fra Customer Service den 19. des. 2023
We appreciate you taking the time to share your feedback, Piotr.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.