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Anmeldelser av MainStay Suites Houston NASA/Clear Lake

2.5 out of 5
MainStay Suites Houston NASA/Clear Lake
1050 Bay Area Blvd, Houston, TX

Anmeldelser

8,2

Veldig bra

Rangering på 10 − Utmerket. 311 av totalt 605 anmeldelser." "
Rangering på 8 − Bra. 155 av totalt 605 anmeldelser." "
Rangering på 6 − Grei. 60 av totalt 605 anmeldelser." "
Rangering på 4 − Dårlig. 40 av totalt 605 anmeldelser." "
Rangering på 2 − Forferdelig. 39 av totalt 605 anmeldelser." "

8,6/10

Renhold

8,6/10

Personale og service

7,8/10

Fasiliteter

8,2/10

Overnattingsstedets bygg og tilstand

7,8/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Paola

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great value near NASA
Very near to NASA, everything was new, staff was nice, possibility to cook in the room. Quiet. Free parking around the building.
Svar fra General Manager den 18. des. 2016
Thank you for 5 stars. We are glad you enjoyed a quiet and restful stay at TownePlace Suites Houston Clear Lake!

2/10 – Forferdelig

Eric

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024

6/10 – Grei

Jessica

Reiste med partner
For the cost is was great. But the fake wood floor in the bathroom and kitchen were awful it was all warped! They didnt have enough towels we only got 2 full size and every time we went to the desk for more they didnt have any ready !
Bodde her 4 netter i april 2024
Svar fra Lori Mercadel General Manager den 2. mai 2024
Thank you for taking the time to reach out to us with your feedback.

8/10 – Bra

Kiea

Reiste med familie og små barn
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Not crazy nice but definitely safe and nice for our mini vacation. Only thing that sucked is the pool was freezing it wasn’t heated which that’s something I really enjoy to do on vacation. And no hot tub which is also something I really enjoy on a vacation. We stayed in a 2 room suite .
Bodde her 4 netter i april 2024
Svar fra Lori Mercadel General Manager den 22. apr. 2024
Thank you for your feedback we value your business.

2/10 – Forferdelig

Sarah

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The night we checked in. We were a little late because of a delay in our flight and then issues with our rental car. We checked in easily and when we got to our room, it hadn't even been cleaned yet. This was about 1 am. So we went and got another room. The sheets were clean, but we sat own to eat our food that we brought and the table was dirty. We then looked around and the .majority of the surfaces hadn't been wiped down. There was even what looked like food splatter on the wall next to the bed. There were also many things on the room in disrepair. The floor was damaged in both the bathroom and the kitchen. The safety bars in the bathroom were very loos, the shower head in the shower wouldn't stay put. The girl at the desk seemed to be helpful at first, as we were leaving and she said that we should be able to get another room later that afternoon. Pretty sure she just threw out list of grievances away because when we came back for the evening, the new desk girl had no idea what we were talking about. We got a new room. It smelled ean and looked clean at least , but the TV wasn't connected to the TV mount and a picture was off the wall and stuffed behind the couch. This hotel needs some major work and needs to hire more professional staff that is not lazy and actually does their job. I know I left stuff out. This hotel is THAT bad!!
Bodde her 3 netter i april 2024
Svar fra Lori Mercadel General Manager den 22. apr. 2024
Thank you for your feedback we value your opinion and want to advise you this is not a typical experience here at the Mainstay. We hope you give us a chance to redeem your experience for you future lodging needs.

6/10 – Grei

Iesha

Likte: Personale og service
Likte ikke: Renhold
Bodde her 3 netter i april 2024
Svar fra Lori Mercadel General Manager den 22. apr. 2024
Thank you for your feedback

4/10 – Dårlig

Genna

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The property was worn and not clean in places. There were holes in the sofa, rotten and mouldy seals around the bath. We booked as a group of 4, two adults and two children but there was only enough cutlery, plates, and glasses for two people. We requested more at reception but the person at the desk didn’t know how to retrieve more. Said she’d ask her manager and they’d bring us some, however the additional items never arrived. The hob didn’t work properly, and one of the tv’s didn’t work. The building also had an odd musty smell. There was a chair and loads of leaves and debris in the pool when we arrived so my daughters missed out on a swim. Having said that the beds were comfy enough, and our particular bedrooms were in a quiet spot so we slept okay. The hotel is in a good location to get to Space Centre Houston, which is only a five minute drive and the main reason we we’re visiting.
Bodde her 3 netter i april 2024
Svar fra Lori Mercadel General Manager den 17. apr. 2024
Thank you for your feedback we value your business. The items that are in your room are Brand standard amount of items. We are going through Renovations of the Sofas those are in process of getting replaced. I hope you give us another chance to redeem ourselves with your future stays.

10/10 – Utmerket

Michael

Bodde her 1 natt i april 2024
Svar fra Lori Mercadel General Manager den 2. mai 2024
Thank you for your feedback

8/10 – Bra

Eric-Paul

Likte: Renhold og personale og service
Bodde her 2 netter i april 2024
Svar fra Lori Mercadel General Manager den 9. apr. 2024
Thank you for your feedback

8/10 – Bra

Mary

Likte: Renhold og overnattingsstedets bygg og tilstand
Convenient for our cruise out of Galveston and the price was excellent.
Bodde her 1 natt i mars 2024
Svar fra Lori Mercadel General Manager den 28. mars 2024
Thank you for your feedback and we look forward to your future visits with us.

6/10 – Grei

Douglas

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Good value and easy checkin and checkout.
Bodde her 3 netter i mars 2024
Svar fra Lori Mercadel General Manager den 28. mars 2024
Thank you for your feedback

8/10 – Bra

Jennifer L.

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Door frame to bedroom was broken and bathroom caulking strip on tub pulled down. Room is clean and set up nicely.
Bodde her 1 natt i mars 2024
Svar fra Lori Mercadel General Manager den 20. mars 2024
Thank you for your feedback and we strive to make sure your stay with us is a home away from home experience.

10/10 – Utmerket

Gaby

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Tienen que mejorar el mantenimiento de los equipos
Bodde her 4 netter i mars 2024
Svar fra Lori Mercadel General Manager den 14. mars 2024
Thank you for your feedback we value your business

2/10 – Forferdelig

William

Forretningsreisende
Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Room stunk horribly of cigarettes, it was so hard to even walk in without losing your breath. Not worth the cheap price for sure. On the day I checked out there was also a needle outside in the parking lot. Save yourself and stay elsewhere!
Bodde her 3 netter i mars 2024
Svar fra Lori Mercadel General Manager den 14. mars 2024
Sorry about your experience as this is not a typical experience here at the Main Stay Rest assured your feedback is important to us

6/10 – Grei

MD Rashidul

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Room facilities.
Bodde her 1 natt i mars 2024
Svar fra Angel den 3. mars 2024
Dear Mr. Rashidul, We appreciate you taking the time to leave us a review! We apologize for any inconvenience during the stay and hope you will allow us to correct our mistakes in future visits to Webster. I understand the room facilities were not up to your standard, and we would love the opportunity to change this issue. Again, thank you for choosing Mainstay for your travels.

10/10 – Utmerket

Isha

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra olivia den 4. mars 2024
Thank you for choosing MainStay Suites as your home away from home! We look forward to seeing you on your next adventure here in Houston!

4/10 – Dårlig

Harley

Reiste med familie
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
I think they are undergoing renovations or repairs. Our room was not ready when we arrived. The furniture was everywhere and garbage bags in the bathtub. The lady at the front desk was very helpful and moved us to two studio rooms. However, the water in one of the rooms was not useable for a shower as it only seemed to have hot water. The shower rod is also falling apart. The staff are doing the best they can but the property is in very rough shape.
Bodde her 2 netter i februar 2024
Svar fra Lori Mercadel General Manager den 29. feb. 2024
Thank you for your feedback, We are working on renovations on our property . We look forward to your future stay with us !!

8/10 – Bra

Masahiro

Bodde her 4 netter i februar 2024
Svar fra Lori Mercadel General Manager den 28. mars 2024
Thank you for your feedback

2/10 – Forferdelig

Anna

Reiste med familie
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
No brakefast, dirty toilets
Bodde her 1 natt i februar 2024
Svar fra olivia den 28. feb. 2024
We appreciate your feedback. This will allow us to improve in places we have fallen short. I apologize that you were misinformed that breakfast is provided as we do not provide this amenity. We hope you enjoyed your stay in the Houston area.

8/10 – Bra

Ernest L

Reiste med partner
Listing said they had breakfast but they didn’t. The plug in the bathroom didn’t work.
Bodde her 1 natt i februar 2024
Svar fra olivia den 26. feb. 2024
We appreciate your feedback. This will allow us to improve in places we have fallen short. I apologize that you were misinformed that breakfast is provided as we do not provide this amenity. We hope you enjoyed your stay in the Houston area.

10/10 – Utmerket

Wayde

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 20 netter i februar 2024
Svar fra olivia den 26. feb. 2024
Thank you for choosing MainStay Suites as your home away from home! We look forward to seeing you on your next adventure here in Houston!

10/10 – Utmerket

India

Bodde her 2 netter i februar 2024
Svar fra olivia den 21. feb. 2024
Thank you for choosing MainStay Suites as your home away from home! We can't wait to see you again on your next adventure here in Houston!

4/10 – Dårlig

Amyn

Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Breakfast not included as promised. Smelly environment
Bodde her 1 natt i februar 2024
Svar fra olivia den 19. feb. 2024
We appreciate your feedback. This will allow us to improve in places we have fallen short. I apologize that you were misinformed that breakfast is provided as we do not provide this amenity. We hope you enjoyed your stay in the Houston area.

10/10 – Utmerket

James

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great having 2 rooms and a common area. After a week of travelling with a friend, it was nice having our own space.
Bodde her 1 natt i februar 2024
Svar fra olivia den 19. feb. 2024
Thank you for choosing MainStay Suites as your home away from home! We look forward to seeing you on your next adventure in the Houston area!

6/10 – Grei

Niels

Bodde her 1 natt i februar 2024
Svar fra olivia den 19. feb. 2024
Thank you for choosing MainStay Suites as your home away from home! We look forward to seeing you on your next adventure in the Houston area!

8/10 – Bra

Paul og Spring

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Needs more parking.
Bodde her 1 natt i februar 2024
Svar fra Lori Mercadel General Manager den 15. feb. 2024
Thank you for your feedback

8/10 – Bra

Florence

Bodde her 2 netter i januar 2024
Svar fra Lori Mercadel General Manager den 20. mars 2024
Thank you for your feedback

10/10 – Utmerket

Micah

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Property was quiet and had a very accessible location. Room was equipped with everything needed.
Bodde her 3 netter i januar 2024
Svar fra Lori Mercadel General Manager den 31. jan. 2024
Thank you for taking the time to give us your feedback. We appreciate your business and value your opinion. look forward to your future lodging needs with us.

6/10 – Grei

Toru

Forretningsreisende
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Breakfast is not served even though the website said it would serve breakfast. Disgusting!
Bodde her 5 netter i januar 2024
Svar fra Lori Mercadel General Manager den 31. jan. 2024
Thank you for your feedback , we recently went through converstion of brands and Expedia is working on making modifications to there site.

10/10 – Utmerket

Zoila Viviana González

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Lo único es que en la app decía desayuno incluido y ya no está disponible
Bodde her 1 natt i januar 2024
Svar fra Lori Mercadel General Manager den 31. jan. 2024
Thank you for your feedback.

10/10 – Utmerket

duc thanh

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra Lori Mercadel General Manager den 31. jan. 2024
Thank you for your feedback

8/10 – Bra

Yiqing

Bodde her 2 netter i desember 2023
Svar fra Lori Mercadel General Manager den 12. feb. 2024
Thank you for your feedback

8/10 – Bra

Julie

Forretningsreisende
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Ac didnt work. No coffee in room.
Bodde her 1 natt i januar 2024
Svar fra Lori Mercadel General Manager den 31. jan. 2024
Thank you for your feedback and will look into the ac issue

10/10 – Utmerket

Edward

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
N/a
Bodde her 3 netter i januar 2024
Svar fra Lori Mercadel General Manager den 31. jan. 2024
Thank you for your feedback we value your business.

6/10 – Grei

Ruben

Likte: Renhold og personale og service
Por el precio está muy bien, solo que no tiene desayuno incluido a pesar de que en el anuncio de xpedia indica que sí. La calefacción no funcionaba, lo bueno que no hizo tanto frio.
Bodde her 1 natt i desember 2023
Svar fra Lori Mercadel General Manager den 31. jan. 2024
Thank you for your feedback and Expedia is working on updating it.

2/10 – Forferdelig

Rogers

Bodde her 2 netter i november 2023
Svar fra Lori Mercadel General Manager den 31. jan. 2024
Thank you for your feedback

10/10 – Utmerket

Verifisert reisende

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Best hotel in Houston
Best stay ive had in the Houston area. Very clean and houskeeping gets the job done.
Bodde her 7 netter i november 2023
Svar fra olivia den 12. des. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

6/10 – Grei

Rajeev

Bodde her 2 netter i november 2023
Svar fra Lori Mercadel General Manager den 31. jan. 2024
Thank you for taking the time to rate us, we value your feedback.

2/10 – Forferdelig

caleb

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Section 8 Marriott
Look like someone had an adult fit in the living room dents everywhere. Not to mention when I walked In the bathroom the floor was peeling up and there was black mold growing on the ceiling. Not to mention the property reeked of weed. Booked 2 nights but only stayed one.
Bodde her 1 natt i desember 2023
Svar fra olivia den 11. des. 2023
We recognize your time is valuable and appreciate the feedback you have provided.In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the correct leadership team. We will work to improve our arrival experience and do our best to prevent from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

2/10 – Forferdelig

TOSHINORI

Forretningsreisende
Likte ikke: Personale og service
深夜3時AM（連日早朝7時くらいまで）に隣の部屋が音楽で煩くて2日間寝れずに睡眠不足で仕事も進まず、散々な出張となってしまった。 私は耐え切れず、騒音2回目の3時過ぎ、部屋に電話もなかったので、直接フロントへ行き、注意するようお願いしたが、フロントの女性は注意の電話を（隣へ）かけてくれたが、隣は「電話にでない。」とのこと。やむを得ず、直接部屋まで行って、注意してくれと再度フロント女性に依頼したところ、「小さい子供がいるので、直接隣の部屋まで注意に行けない。」と断られた。更になんとかしてくれ、と訴えたところ、「ウルサイのは私のせいではない。私では何もできないので、我慢してくれ。」とのこと。 深夜とは言え、ホテルのフロントとして子連れの従業員に対応させるのはやめてほしい。 また、朝6時開始の朝食も6時ちょうどに開始したのは一度もないと思われる。殆ど毎日遅れていた。仕事で早い私は食事はできず、コーヒーくらいしか飲めなかった。以前も利用したホテルだが、年々このホテルの質が悪くなっていると思う。
Bodde her 6 netter i november 2023
Svar fra olivia den 24. nov. 2023
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the correct management leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

2/10 – Forferdelig

Paula

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Don’t stay here!!
Room was terrible. Floor in bathroom and kitchen was coming apart. Couch dirty and arms all tore up. Bath tub fixtures broken and came off in our hands as we were trying to turn water off and on every time we bathed. Couch and office chair extremely uncomfortable . Electrical outlet in bathroom did not work. Dirty dishes with spaghetti on them in dishwasher when we checked in. We spent over 1,000.00 for this room and will not stay here again nor will I recommend it. Management is very poor at best. Big hole in front of office walkway for the 11 days we stayed there. Nothing at this place is up to Marriott standards.
Bodde her 12 netter i november 2023
Svar fra olivia den 24. nov. 2023
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the correct management leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 – Utmerket

David

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The personal was very helpful. The room was clean and the area too.
Bodde her 1 natt i november 2023

6/10 – Grei

Maureen

Reiste med familie
Likte ikke: Overnattingsstedets bygg og tilstand
I was disappointed to walk in to see really outdated furniture. The couch looked like it had cigarette burns in it and it and the chair next to it looked dirty and something I didn't want to sit on. I will say that the beds were comfortable and were clean so that was a plus. I did like all the TVs and that I could very simply log into my netflix account. I stayed in a suite and my daughter and her friend enjoyed having their own bedroom.
Bodde her 2 netter i november 2023
Svar fra olivia den 13. nov. 2023
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the management leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 – Utmerket

Melissa

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2023
Svar fra Lori Mercadel General Manager den 17. nov. 2023
Thank you for your feedback, we value your response. Thank you for choosing us for your lodging needs . Look forward to your future stays with us.

2/10 – Forferdelig

DANIEL

Reiste med familie og små barn, Reiste med en gruppe
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Run down old hotel. Had to sleep in my close because the hotel felt so dirty. Will never stay at this hotel ever again. Pool water is clean but pool walls are gross
Bodde her 1 natt i november 2023
Svar fra olivia den 6. nov. 2023
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the management leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

8/10 – Bra

Nancy

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
The breakfast buffet was superb! The size with 2 bedrooms and kitchen met our needs for the week.
Bodde her 5 netter i oktober 2023
Svar fra olivia den 6. nov. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay here at TownePlace suites by Marriott Houston NASA/Clear Lake.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Staff were friendly & helpful TV didn’t work. Breakfast was ok
Bodde her 2 netter i oktober 2023
Svar fra olivia den 6. nov. 2023
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the management leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

8/10 – Bra

Columbia

Forretningsreisende
Likte: Renhold, personale og service og romkomfort
Bodde her 1 natt i september 2023
Svar fra olivia den 6. nov. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay here at TownePlace suites by Marriott Houston NASA/Clear Lake.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Utmerket

Michael

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 7 netter i oktober 2023
Svar fra olivia den 27. okt. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay here at TownePlace suites by Marriott Houston NASA/Clear Lake.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Utmerket

Caren

Bodde her 1 natt i oktober 2023
Svar fra Lori Mercadel General Manager den 17. nov. 2023
Thank you for your feedback, we value your response. Thank you for choosing us for your lodging needs . Look forward to your future stays with us.