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Anmeldelser av Magnolia Hotel Houston, A Tribute Portfolio Hotel

4 out of 5
Magnolia Hotel Houston, A Tribute Portfolio Hotel
1100 Texas St, Houston, TX

Anmeldelser

9,0

Fantastisk

Rangering på 10 − Utmerket. 672 av totalt 1002 anmeldelser." "
Rangering på 8 − Bra. 191 av totalt 1002 anmeldelser." "
Rangering på 6 − Grei. 72 av totalt 1002 anmeldelser." "
Rangering på 4 − Dårlig. 33 av totalt 1002 anmeldelser." "
Rangering på 2 − Forferdelig. 34 av totalt 1002 anmeldelser." "

9,2/10

Renhold

9,2/10

Personale og service

8,6/10

Fasiliteter

9,0/10

Overnattingsstedets bygg og tilstand

8,8/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Ana og San Antonio

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The only con I have is Valet parking. Not much room to leave car and Valet staff was understaffed.
Bodde her 2 netter i mai 2024

2/10 – Forferdelig

Tiffany

Likte ikke: Personale og service
This hotel was very unreasonable. Our original flight was delayed and eventually cancel. I kept in contact with the hotel the entire ordeal. When I contacted the hotel and stated they canceled our flight and I needed to cancel our reservation I was told it would not be a problem all I had to do is contact the company I went through and they will be able to cancel. The company reached out to them and let them know how our flights were canceled and we wanted a refund since we couldn’t make it because of the airline. ( still no reimbursement) to top it all off it was our one year anniversary and we were recommended by friends how awesome this hotel was and their hospitality. From my phone conversation and the company conversation they are not nice. The flight situation was out of our hands and because it was a holiday weekend we couldn’t get a reasonable flight to fly out. I do not recommend this hotel!!!
Bodde her 3 netter i mai 2024
Svar fra Jason H, General Manager den 28. mai 2024
Thank you very much for the review. We understand that you may be frustrated with your recent travels. We do offer more flexible rate plans that allow the hotel and the traveler more options when trips do not go as planned. The discount may not be as steep, but typically offers much more flexibility when these things happen. We understand we may not be your hotel of choice but do hope to host you when your travels return to Houston. We are positive you will enjoy your time with us.

2/10 – Forferdelig

Nobuaki

Forretningsreisende, Reiste med familie og små barn
Likte ikke: Renhold, personale og service og fasiliteter
I stayed for five days, but they never cleaned the room, nor did they change the trash cans or towels. No matter how many times I requested it at the front desk, my request was never fulfilled.
Bodde her 4 netter i mai 2024
Svar fra Jason H, General Manager den 28. mai 2024
Thank you very much for staying with us and for the review. Please accept our sincere apologies that you did not receive housekeeping service. We have shared your feedback with the team to ensure this is not repeated moving forward. We look forward to hosting you again when your travels return to Houston.

10/10 – Utmerket

Valerie og Killeen

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great customer service; staff very attentive and responsive - room amenities met expectations. However, hoped for a small refrigerator to store food and beverages. Overall, great facility - highly recommend!
Bodde her 1 natt i mai 2024
Svar fra Jason H, General Manager den 28. mai 2024
Thank you very much for staying with us and for the great review. We received the last 30 in-room refrigerators today, that will ensure every guest has your requested amenity. We look forward to hosting you again when your travels return to Houston.

10/10 – Utmerket

teresa og mercedes

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very nice hotel. I booked this hotel for my four daughters for 2 nights because they had a concert and it was within walking distance. The only complaint that they had was that they asked the lady serving breakfast a questions about their breakfast coupons and she didnt answer their question and just took their coupons and turns out the coupons were for 2 days and they were embarrassed to ask for another coupon so they didnt get breakfast the second day. The breakfast was delicious.There was also several homeless people across the street, but the valets were outside. Good thing that they were in a large group. Overall the hotel experience was good.I would stay again
Bodde her 2 netter i mai 2024
Svar fra Jason H, General Manager den 28. mai 2024
Thank you very much for staying with us and for the wonderful review. We look forward to hosting you again when your travels return to Downtown Houston.

8/10 – Bra

Michael

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Rooms could definitely use a mini fridge. Would be nice to have a cold bottle of water in the Texas heat.
Bodde her 2 netter i mai 2024
Svar fra Jason H, General Manager den 28. mai 2024
Thank you very much for staying with us and for leaving your feedback. We have received the final order of 30 mini-fridges and will now have all 314 guest rooms equipped with your requested amenity. We hope to see you again when your travels return to Houston.

10/10 – Utmerket

rusheng

Reiste med familie
Likte: Personale og service og fasiliteter
Overall, okay.
Bodde her 2 netter i mai 2024
Svar fra Jason H, General Manager den 28. mai 2024
Thank you very much for staying with us and for the great review. We look forward to hosting you again when your travels return to Houston.

8/10 – Bra

Linda

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice Hotel and staffing very nice and helpful. Only complain was there’s was a mild smell coming from the hallway and in the area a lot of homeless people
Bodde her 3 netter i mai 2024
Svar fra Jason H, General Manager den 28. mai 2024
Thank you very much for staying with us and for leaving your feedback. We have forwarded your comment on the smell you experienced to ensure it is not an issue moving forward. We hope to see you again when your travels return to Houston.

10/10 – Utmerket

Dionne

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We had a fantastic time at this property and the staff made all the difference, especially Norton. He always greeted us when we were in the lobby and made us feel like home away from home. There are walkable restaurants near by and a great area by the bar to play pool! We will be back!
Bodde her 4 netter i mai 2024
Svar fra Jason H, General Manager den 28. mai 2024
Thank you very much for staying with us and for the fantastic review. We look forward to hosting you again when your travels return to Downtown Houston.

10/10 – Utmerket

Maria

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excelente lugar !! La comida está bien. El staff muy atento y pendiente a que estés atendido. Si renta carro solo hay valet parking disponible. Los alrededores no son muy seguros.
Bodde her 4 netter i april 2024
Svar fra Jason H, General Manager den 28. mai 2024
Thank you very much for staying with us and for the great review. We look forward to hosting you again when your travels return to Houston.

10/10 – Utmerket

Jesus

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
La ubicación
Bodde her 5 netter i mai 2024
Svar fra Jason H, General Manager den 21. mai 2024
Thank you for staying with us and for the great review. We look forward to seeing you again when you return to Downtown Houston.

4/10 – Dårlig

Kim

Reiste med partner
Likte ikke: Personale og service og fasiliteter
Staff was not friendly . Valet is way too much and no breakfast was a included. Will not recommend this place and will never be baxk
Bodde her 2 netter i mai 2024
Svar fra Jason H, General Manager den 21. mai 2024
Thank you for choosing to stay with us and for leaving a review. We would like to apologize for the inconvenience caused to you while you were with us. We understand we may not be your hotel of choice but would love the opportunity to improve your overall impression of the hotel.

10/10 – Utmerket

Alina

Likte: Renhold og personale og service
Great location! Super friendly staff and exceptional customer service!
Bodde her 1 natt i mai 2024
Svar fra Jason H, General Manager den 17. mai 2024
Thank you for choosing to stay with us and for the great review. It is wonderful to hear that you enjoyed your stay and experienced exceptional customer service. We hope to welcome you back when your travels return to Houston.

10/10 – Utmerket

Antoine

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Comfortable
Bodde her 3 netter i april 2024
Svar fra Jason H, General Manager den 15. mai 2024
Thank you for staying with us and for the great review. Please come see us again when you are back in Houston.

6/10 – Grei

Dawana

Likte: Personale og service
Bodde her 2 netter i mai 2024
Svar fra Jason H, General Manager den 15. mai 2024
Thank you for staying with us and for leaving a review. We hope to improve on your overall impression of your visit when you return. Our sincerest apologies we did not meet your expectations and are positive we can do better.

10/10 – Utmerket

Kristi

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This hotel is beautiful and the staff were great! The bed was so comfortable with a good size room and bathroom lighting was good! The roof top has amazing views, although the pool and hot tub were small and shallow. The only downfall is the parking. You can valet for $50 over night or park at a nearby parking garage for $15 for 24 hrs(but once you leave you have to pay again). It was an easy walk from the parking garage to hotel. We staying on the 19th floor and could still clubs music nearby. Not terrible tho!
Bodde her 2 netter i mai 2024
Svar fra Jason H, General Manager den 14. mai 2024
Thank you very much for saying with us and for the great review. Come see us again when you are back in Houston.

10/10 – Utmerket

Tamara

Reiste med en gruppe, Reiste med kjæledyr
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was very friendly
Bodde her 4 netter i april 2024
Svar fra Jason H, General Manager den 14. mai 2024
Thank you very much for saying with us and for the nice review. Come see us again when you are back in town.

10/10 – Utmerket

Tyler L

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Thanks for everything
Bodde her 3 netter i mai 2024
Svar fra Jason H, General Manager den 14. mai 2024
Thank you very much for saying with us and for the great review. Come see us again when you are back in Houston.

10/10 – Utmerket

MACKALA

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The front desk man was so sweet and accommodating mr northan thank you for a wonderful experience
Bodde her 4 netter i mai 2024
Svar fra Jason H, General Manager den 14. mai 2024
Thank you very much for saying with us and for the wonderful review. Come see us again when you are back in Downtown Houston.

10/10 – Utmerket

Ericka

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mai 2024
Svar fra Jason H, General Manager den 13. mai 2024
Thank you for choosing to stay with us and for the great review. We look forward to hosting you again when your travels return to Houston.

10/10 – Utmerket

Jewsuan

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was welcoming and helpful. Allowed an early check in when we miscalculated travel timings. Wish there was a complementary bottle of water and a variety to the breakfast. There was skittles on the floor of the elevator overnight but overally stay was great!
Bodde her 4 netter i mai 2024
Svar fra Jason H, General Manager den 7. mai 2024
Thank you very much for staying with us and for the great review! It is great to hear you enjoyed the amenities at the hotel along with the welcoming and helpful team. We hope to welcome you back when you return to Houston.

8/10 – Bra

Bert Theo

Reiste med partner
Great staff. Nice hotel. Any downtown in North America is sketchy but you gotta be aware and proactive. Biggest complaint was country music in pool area on about a 20 song loop.
Bodde her 3 netter i april 2024
Svar fra Jason H, General Manager den 7. mai 2024
Thank you very much for staying with us and for the review! We hope to welcome you back when you return to Houston so we can improve your overall impression of the hotel.

4/10 – Dårlig

Danielle

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
This hotel has a terrible cancellation policy. Do not book here. They have bad customer service. I had to cancel 5 days before my travel due to unforeseen circumstances and they refused to give my money back. I even notified Expedia and they tried to negotiate on my behalf and they still refused. Very unreasonable as I’m sure it was plenty of time for them to rebook my room.
Bodde her 1 natt i mars 2023
Svar fra Hotel Team den 7. mai 2024
Thank you very much for your feedback and we understand your concerns. Prepaid reservations in the travel industry typically have a strict cancellation policy but offer a generous discount associated with that risk. We do hope to serve you when you are back in Houston but understand we may not be your hotel of choice.

10/10 – Utmerket

Lisa

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i april 2024
Svar fra Jason H, General Manager den 7. mai 2024
Thank you very much for staying with us and for the great review! We hope to welcome you back when you return to Houston.

8/10 – Bra

Jorge

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i april 2024
Svar fra Jason H, General Manager den 7. mai 2024
Thank you very much for staying with us and for the review. We hope to welcome you back when you return to Houston, so we can improve on your overall impression of the hotel.

10/10 – Utmerket

JULIO og Clover

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra Jason H, General Manager den 7. mai 2024
Thank you very much for staying with us and for the great review! We hope to welcome you back when you return to Houston.

8/10 – Bra

Samuel

Bodde her 2 netter i april 2024
Svar fra Northon Holiday den 2. mai 2024
Samuel,Thank you so much for your feedback. Your experience is very important to us. Its was a pleasure to host your stay. We look forward to your next visit

10/10 – Utmerket

alliyah

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i april 2024
Svar fra Northon Holiday den 2. mai 2024
Alliyah,Thank you so much for your feedback. Your experience is very important to us. Its was a pleasure to host your stay. We look forward to your next visit

8/10 – Bra

Douglas og Round Rock

Bodde her 2 netter i april 2024
Svar fra Jason H, General Manager den 21. mai 2024
Thank you for choosing to stay with us and for leaving your feedback. We hope to see you again when you return to Houston so we can improve on your overall rating.

10/10 – Utmerket

Derrick

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great location to walk and see the city
Bodde her 2 netter i april 2024
Svar fra Allean B. Front Office Supervisor den 29. apr. 2024
We’re so happy to hear from you Derrick! Thank you for your valuable feedback. We hope to see you again soon.

10/10 – Utmerket

Veronica og Humbe

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
how helpful the staff was and attentive
Bodde her 2 netter i april 2024
Svar fra Allean B. Front Office Supervisor den 29. apr. 2024
We’re so happy to hear from you, Veronica! Thank you for your valuable feedback We hope to see you again soon!

10/10 – Utmerket

Terrence

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I showed up a little earlier than expected and the guest services agent checked me before check out, which was much appreciated. The location is perfect! It was close to most of the attractions downtown and within walking distance. I went out at night and there was plenty of nightlife.
Bodde her 3 netter i april 2024
Svar fra Allean B. Front Office Supervisor den 29. apr. 2024
We’re so happy to hear from you, Terrance! Thank you for your valuable feedback We hope to see you again soon!

4/10 – Dårlig

Huang

Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
it was trip for Robotic World champion competition in convention center, hotel provides free shuttle in 1 mile distance which is great. we booked 3 nights for 3 persons, they only had 1 king bed. we ended up 1 person slept on the floor. Totally understand it was really full on 4/19/2024. but for 2nd night and 3rd night, some students checked out, when we asked for switching a double bed room, they still refused to do that. it was very not friendly hotel. will definitely not come back again.
Bodde her 3 netter i april 2024
Svar fra Jason H, General Manager den 30. apr. 2024
Thank you very much for staying with us and for sharing your experience. We apologize for the inconvenience of your preferred room type being unavailable. Rest assured; we would have moved your room to the desired type, had it come available. We understand we may not be your hotel of choice but would love to welcome you back on a future visit. Once again, thank you for staying with us and we hope to serve you again.

2/10 – Forferdelig

Alexander

Forretningsreisende
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
I checked in at 11:30 p.m. to be told the room type I booked was not available. First, I was given a key to a room that had already been used. Terrible. I was then given keys to a new room, which was also the wrong room type. As many reviews note here, the property is old. That means air conditioning that is incredibly noisy, antiquated lighting, old dated furniture, bars of old school soap for the shower. The staff were very nice and did a great job to address the issues I experienced, but that doesn't make up for a very poor hotel experience. I would not stay here again and would avoid staying here.
Bodde her 2 netter i april 2024
Svar fra Jason H, General Manager den 30. apr. 2024
Thank you very much for staying with us and for sharing your experience. We apologize for the inconvenience of your preferred room type being unavailable. We understand we may not be your hotel of choice but would love to welcome you back on a future visit. Once again, thank you for staying with us and we hope to serve you again.

8/10 – Bra

Natalie

Reiste med partner, Forretningsreisende
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Rooms are nicely update but pool area could use improvements.
Bodde her 2 netter i april 2024
Svar fra Northon Holiday den 25. apr. 2024
Natalie,Thankyou so much for sharing your experience! Just know it was a pleasure to host your stay and we look forward to your future stay.

8/10 – Bra

Jaycee

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everyone was extremely nice and I loved that the hotel was walking distance to a lot of things downtown.
Bodde her 2 netter i april 2024
Svar fra Jason H, General Manager den 24. apr. 2024
Thank you very much for staying with us and for leaving the nice review. It is great to see that you enjoyed our location and the extremely nice service. Come see us again when you are back in town.

6/10 – Grei

Gary

Likte: Renhold og personale og service
Bodde her 1 natt i februar 2024
Svar fra Jason H, General Manager den 23. apr. 2024
Thank you very much for staying with us and for leaving a review. We are so sorry that you did not have a good experience. We would love the opportunity to host you again and improve your experience.

10/10 – Utmerket

jose

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Exactly as advertised
Bodde her 2 netter i februar 2024
Svar fra Northon holiday den 21. apr. 2024
Jose, On behalf of the entire hotel team, I want to thank you for sharing about your "Exactly as Advertised" experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Northon HolidayAssistant Front Office ManagerHouston Magnolia HotelnholidayIII@magnoliahotels.com713-221-0011

10/10 – Utmerket

Jacob

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great service from start to finish
Bodde her 2 netter i april 2024
Svar fra Jason H, General Manager den 19. apr. 2024
Thank you very much for staying with us and for the great review. Come see us again soon!

10/10 – Utmerket

Philip og Bainbridge Island

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Fantastic views of the Houston from our room and the rooftop pool.
Bodde her 2 netter i april 2024
Svar fra Jason H, General Manager den 19. apr. 2024
Thank you for staying with us and for the fantastic review! Come see us again when you are back in town.

8/10 – Bra

Shayna

Bodde her 1 natt i april 2024
Svar fra Jason H, General Manager den 7. mai 2024
Thank you very much for staying with us and for the review! We hope to welcome you back when you return to Houston so we can improve your overall impression of the hotel.

10/10 – Utmerket

Curtis

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The tremendous friendliness of the staff!! From the very first moments of arrival, people smiled and were very helpful! The most positive experience I have ever had in a hotel stay!! 😀
Bodde her 1 natt i april 2024
Svar fra Jason H, General Manager den 15. apr. 2024
Thank you for choosing to stay with us and for the great review. We can't wait to welcome you back when you are back in Houston.

10/10 – Utmerket

Silvana

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i april 2024
Svar fra Jason H, General Manager den 15. apr. 2024
Thank you for choosing to stay with us and for the great review. We can't wait to welcome you back when you are back in Houston.

8/10 – Bra

Katharine

Forretningsreisende
Likte: Renhold og overnattingsstedets bygg og tilstand
Great location, beds are comfortable
Bodde her 6 netter i april 2024
Svar fra Jason H, General Manager den 24. apr. 2024
Thank you very much for staying with us and for leaving the nice review. It is great to see that you enjoyed our location and the comfortable beds. Come see us again when you are back in Houston.

10/10 – Utmerket

Ethan

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
No ice machine on every floor was a lil odd but not an inconvenience
Bodde her 6 netter i mars 2024
Svar fra Jason H, General Manager den 15. apr. 2024
Thank you for choosing to stay with us and for the great review. We can't wait to welcome you back when you are back in Houston.

10/10 – Utmerket

Jesse Paul

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Awesome staff
Bodde her 1 natt i april 2024
Svar fra Jason H, General Manager den 15. apr. 2024
Thank you for choosing to stay with us and for the great review. We can't wait to welcome you back when you are back in Houston.

10/10 – Utmerket

Jae

Bodde her 1 natt i april 2024
Svar fra Allean B. Front Office Supervisor den 29. apr. 2024
We’re so happy to hear from you! Thank you for your valuable feedback We hope to see you again soon!

6/10 – Grei

Victoria

Bodde her 3 netter i april 2024
Svar fra Jason H, General Manager den 25. apr. 2024
Thank you very much for staying with us and for leaving a review. We hope to welcome you back so we can improve your overall impression of your stay.

10/10 – Utmerket

Donnie R

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i mars 2024
Svar fra Jason H, General Manager den 15. apr. 2024
Thank you for choosing to stay with us and for the great review. We can't wait to welcome you back when you are back in Houston.

10/10 – Utmerket

Trinity

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Lovely
Bodde her 3 netter i mars 2024
Svar fra Jason H, General Manager den 4. apr. 2024
Thank you very much for staying with us and for the lovely review! We look forward to hosting you again when you are back in town.