Solterrasse

Anmeldelser av Hilton Houston Plaza/Medical Center

3.5 out of 5
Hilton Houston Plaza/Medical Center
6633 Travis St, Houston, TX

Anmeldelser

8,0

Veldig bra

Rangering på 10 − Utmerket. 490 av totalt 1005 anmeldelser." "
Rangering på 8 − Bra. 248 av totalt 1005 anmeldelser." "
Rangering på 6 − Grei. 112 av totalt 1005 anmeldelser." "
Rangering på 4 − Dårlig. 79 av totalt 1005 anmeldelser." "
Rangering på 2 − Forferdelig. 76 av totalt 1005 anmeldelser." "

8,6/10

Renhold

8,6/10

Personale og service

8,0/10

Fasiliteter

8,2/10

Overnattingsstedets bygg og tilstand

8,4/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

Shruti

Reiste med familie og små barn
Property needs upgrades
Bodde her 1 natt i mai 2024

6/10 – Grei

Kenneth

.
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Leslee

Likte: Renhold
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 25. mai 2024
Leslee, thank you for your fantastic rating! The team at Hilton Houston Plaza/Medical Center is delighted to know you had a great stay. We're looking forward to welcoming you back soon!

10/10 – Utmerket

Tracie

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Beautiful property and so accommodating.
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 21. mai 2024
Tracie, thank you for the kind words! The Hilton Houston Plaza/Medical Center team is thrilled to hear you enjoyed our beautiful property and found everything accommodating. We're looking forward to welcoming you back soon!

6/10 – Grei

Jacob

Forretningsreisende, Reiste med familie
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Building needs some maintenance done. You would think $200 a night would pay for your parking but it’s $20 extra a night. Shower door was barely hanging on, the room is starting to look outdated and is of no better quality than a motel room. Staff was helpful and friendly. It’s not a bad place for convenience to the medical center and going out for food.
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 22. mai 2024
Jacob, thank you for sharing your experience. Your feedback regarding the maintenance and room conditions has been noted. It is great to hear that our team members were helpful and friendly. We are pleased you found our location convenient for the medical center and dining out.

10/10 – Utmerket

Rose

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff was excellent and upgraded our room
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 20. mai 2024
Rose, the team at Hilton Houston Plaza/Medical Center is delighted to hear that you enjoyed your upgraded room and found our colleagues excellent. We look forward to welcoming you back on your next visit!

10/10 – Utmerket

Lorraine og McAllen

Great shuttle from and to MD Anderson
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 16. mai 2024
Lorraine, thank you for sharing your positive experience! We're delighted to hear that the shuttle service to and from MD Anderson was convenient for you. We hope to welcome you back to Hilton Houston Plaza/Medical Center soon.

10/10 – Utmerket

Roy

Likte: Personale og service og overnattingsstedets bygg og tilstand
Convient
Bodde her 3 netter i mai 2024
Svar fra Customer Service den 16. mai 2024
Roy, thank you for your review! Hilton Houston Plaza/Medical Center is delighted to hear that you found our location convenient. We hope to welcome you back soon!

10/10 – Utmerket

donald

Likte: Fasiliteter
Great
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 15. mai 2024
Donald, thank you for your succinct and positive review. We're absolutely delighted to hear you had such an enjoyable experience at Hilton Houston Plaza/Medical Center. We hope to welcome you back in the near future.

6/10 – Grei

Dennis

Reiste med partner, Forretningsreisende
Likte: Renhold, personale og service og fasiliteter
The A/C was not working properly or a poor design being a construction manager I have seen this in the past. Worked okay during the night but the daytime was hot but due to one night stay we did not complain.
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 15. mai 2024
Dennis, your feedback is appreciated. We regret that you faced challenges with the air conditioning during your stay, particularly during the day. At our hotel, we aim to ensure a comfortable stay, and your insights aid us in highlighting areas for improvement. We hope you will consider staying with us again so we can provide a better experience.

4/10 – Dårlig

Stephen

When I got to my first room the AC, toilet and shower did not work properly. I was given a suite instead with no charge but it smelt like cigarette smoke. The third room I was given had a leak and part of the floor was wet. The AC did not function correctly in this room either. Our only compensation was one night of parking waived and free breakfast the next morning which I did not get to partake in because I left the next morning. I do not plan to stay at this facility again.
Bodde her 2 netter i mai 2024
Svar fra Customer Service den 13. mai 2024
Stephen, thank you for sharing your experience. It's truly disappointing to hear of the difficulties with the room fixtures and subsequent room relocations. These are certainly not the level of service we strive for. The compensation offered does seem appropriate under such circumstances, but we respect your opinion. Based on your feedback, improvements are certainly needed and appreciated. We regret to hear that you wouldn't consider us for future stays; however, we want you to know that your insights are valued and will aid us in developing a better guest experience moving forward.

2/10 – Forferdelig

Jordan

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 4 netter i mai 2024
Svar fra Customer Service den 12. mai 2024
Jordan, we regret to hear that your experience didn't meet your expectations. Despite the lack of specific details about the issues you faced, we are committed to improving our services. We hope you consider giving us another opportunity to serve you better in the future.

10/10 – Utmerket

Holly

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The lobby and room were very nice, the staff is friendly, it is walkable to Rice University and Rice Village and the Med Center, it's off the main drag a block so it's quiet, I like that they have a coffee and snack bar in the lobby, and I like they have a rooftop patio with chairs and sofas and firepits and a pool.
Bodde her 3 netter i april 2024
Svar fra Customer Service den 8. mai 2024
Holly, it's exceptional to hear that the Hilton Houston Plaza/Medical Center was able to meet your needs so beautifully. We are grateful that you found our lobby, guest rooms and the on-site amenities to your satisfaction. It's important to us that our location serves our guests well and we're delighted it was convenient for your visit to Rice University and the Med Center. Our team members appreciate your kind words and the patio area is indeed a guest favorite. Thank you for choosing us for your Houston visit, we warmly look forward to your potential future stays.

8/10 – Bra

Roy

Forretningsreisende
Likte: Fasiliteter
Looks good
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 7. mai 2024
Roy, it's great to hear that you had a good impression of the Hilton Houston Plaza/Medical Center. We hope to welcome you back soon to further enhance your experience.

2/10 – Forferdelig

Odalys

Likte ikke: Overnattingsstedets bygg og tilstand
Property was unsafe our vehicle got broken into
Bodde her 4 netter i april 2024
Svar fra Customer Service den 7. mai 2024
Odalys, we're truly sorry to hear about the unfortunate event involving your vehicle. Guest safety is of utmost concern to us, and such incidents are not reflective of the usual experience at this location. We appreciate you bringing this to our attention, and we're taking immediate steps to address the situation.

10/10 – Utmerket

Edmundo og Hebbronville

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Close to where we needed to go, within walking distance
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 4. mai 2024
Edmundo, it's great to hear that Hilton Houston Plaza/Medical Center's location was convenient for your needs. We're pleased that our proximity to your points of interest enhanced your stay. We look forward to welcoming you back next time you're in Houston.

10/10 – Utmerket

Jamel

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Customer Service den 4. mai 2024
Jamel, it's great to know you had a high-quality stay at Hilton Houston Plaza/Medical Center. Your support means the world to our team members. On your next visit, we aim to provide an even better experience. Thank you for your review!

8/10 – Bra

Charles

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Convenient area, quiet
Bodde her 1 natt i mars 2023

2/10 – Forferdelig

david

The Hilton at 6033 travis Houston, was booked because of early morning surgery. Now there is an even with loud music on floor below for a city council member birthday with what cpuld be questionable guests. . manager, cant move my room and this rave music is going on until 10pm. This is unacceptable for Hilton and a dissatisfied customer.
Bodde her 1 natt i mars 2023
Svar fra Customer Service den 3. mai 2024
David, we recognize your sentiment regarding the noise during your stay with us. We aim to ensure a peaceful environment and it's disappointing to hear that we fell short. While room transfers depend on availability, we strive to address any inconveniences immediately. Please know your comments will be shared with our team to further imporve guest experience. We hope for another chance to earn your trust in future stays.

10/10 – Utmerket

Madelyn

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
This hotel was very convenient for me because it was just beside the hospital were i had my appointment
Bodde her 2 netter i april 2024
Svar fra Customer Service den 3. mai 2024
Madelyn, it's wonderful to hear that the location of Hilton Houston Plaza/Medical Center was perfectly suited to your needs, providing you with easy access to your appointments. Ensuring convenience for our valued guests is always a priority. We hope to welcome you back, should your travels bring you back to the area.

10/10 – Utmerket

Miguel

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Customer Service den 3. mai 2024
Miguel, thank you for your outstanding rating of Hilton Houston Plaza/Medical Center. It's great to hear that your experience with us met your expectations. We're enthusiastic about welcoming you back in the future.

8/10 – Bra

Dora

Forretningsreisende
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
N/a
Bodde her 1 natt i april 2024
Svar fra Customer Service den 2. mai 2024
Dora, it seems like your stay with us at Hilton Houston Plaza/Medical Center left quite an impression, even if expressed in brief terms. We certainly hope we met your expectations and look forward to welcoming you back in the future. We value your feedback, and your return visit would be the highest compliment.

6/10 – Grei

Julian

Reiste med partner
Likte: Renhold
Likte ikke: Overnattingsstedets bygg og tilstand
The door hinge on the closet was stuck i had to use alot of force to open it and the toilet wouldnt fill up it would just constantly drain itself and it eould be loud and on top of that the stains on the bed sheet were unbelievable.
Bodde her 2 netter i april 2024
Svar fra Customer Service den 30. apr. 2024
Julian, it's regrettable to learn about the inconveniences you faced during your stay. Concerns with room fixtures should not have been an issue and cleanliness is high on our priority list. Please rest assured that your points have been taken on board for evaluation and remediation. Your feedback is vital for us to keep improving and providing better experiences. We hope to have another chance to serve you better in the future.

10/10 – Utmerket

Colleen

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great hotel
Bodde her 1 natt i april 2024
Svar fra Customer Service den 1. mai 2024
Colleen, thank you for sharing your positive experiences at the Hilton Houston Plaza/Medical Center. We're delighted to hear that you considered our property to be excellent. We hope to welcome you back in your future travels.

8/10 – Bra

Patricia

Bodde her 1 natt i april 2024
Svar fra Customer Service den 20. mai 2024
Patricia, thank you for choosing Hilton Houston Plaza/Medical Center. We're delighted you had a positive experience with us. We're looking forward to welcoming you back soon!

10/10 – Utmerket

Lise

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
A bit rundown, not much to do within walking distance
Bodde her 1 natt i april 2024
Svar fra Customer Service den 30. apr. 2024
Lise, we appreciate your feedback. We understand that you might have desired more local attractions. Despite that, we're glad you chose to stay with us at Hilton Houston Plaza/Medical Center. We strive to ensure our establishment's excellence and comfort, and we hope to welcome you back in the future.

10/10 – Utmerket

Christopher

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Decent for its price
Bodde her 1 natt i april 2024
Svar fra Customer Service den 30. apr. 2024
Christopher, thank you for considering the Hilton Houston Plaza/Medical Center good value for its rate. We are always working to make sure our guests receive the best experience. Looking forward to welcoming you back again.

10/10 – Utmerket

todd norman

Likte: Renhold og personale og service
Property is a bit aged
Bodde her 1 natt i april 2024
Svar fra Customer Service den 30. apr. 2024
Todd, it's great to hear that you were able to experience the timeless charm of Hilton Houston Plaza/Medical Center. We're continually working on updates to enhance the overall guest experience. Thank you and we look forward to your next visit.

8/10 – Bra

Roy

Likte: Overnattingsstedets bygg og tilstand
Shuttle service is excellent
Bodde her 2 netter i april 2024
Svar fra Customer Service den 28. apr. 2024
Roy, we're glad to hear your feedback about our shuttle service at Hilton Houston Plaza/Medical Center. It's crucial to us that guests experience top-tier services during their stays. We hope to welcome you back in the future for another great stay. Safe travels!

10/10 – Utmerket

Michael

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Customer Service den 29. apr. 2024
Michael, it is wonderful to know that your stay at Hilton Houston Plaza/Medical Center lived up to expectations. We're delighted you had a five-star experience and look forward to welcoming you back soon. Thank you for choosing us for your visit!

4/10 – Dårlig

Nicholas

Likte: Renhold
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
.
Bodde her 1 natt i mars 2024
Svar fra Customer Service den 28. apr. 2024
Nicholas, thank you for leaving a review. We are sorry to hear that your experience didn't meet your expectations. Our goal is to ensure all our guests enjoy their time with us and we are committed to making continuous improvements for a better stay next time.

10/10 – Utmerket

Laura

Bodde her 3 netter i april 2024
Svar fra Customer Service den 17. mai 2024
Laura, thank you for your excellent rating of Hilton Houston Plaza/Medical Center! The team is thrilled you had a great experience. We're looking forward to welcoming you back soon.

10/10 – Utmerket

Rolando

Bodde her 1 natt i april 2024
Svar fra Customer Service den 30. apr. 2024
Rolando, thank you for choosing Hilton Houston Plaza/Medical Center! We're thrilled to see your rating and are very grateful for your support. It’s our pleasure to deliver an exceptional experience, and we're looking forward to welcoming you back again.

10/10 – Utmerket

Reina og austin

Reiste med partner, Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Stay was great. It was in and out since we were there for Medical appointments.
Bodde her 1 natt i april 2024
Svar fra Customer Service den 26. apr. 2024
Reina, we're thrilled to hear that your stay at Hilton Houston Plaza/Medical Center matched your needs perfectly, especially during your medical appointments. We aim to provide a stress-free experience in all aspects and your feedback validates our commitment to excellent guest experiences. We look forward to welcoming you back during your future visits to the city.

10/10 – Utmerket

Roy

Forretningsreisende
Likte: Fasiliteter
Parking
Bodde her 1 natt i april 2024
Svar fra Customer Service den 26. apr. 2024
Roy, it's wonderful to hear you found the parking at Hilton Houston Plaza/Medical Center satisfactory. We strive to make every aspect of our guests' stay convenient. Thank you for sharing your experience, and we look forward to welcoming you back.

10/10 – Utmerket

Terrance

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Customer Service den 5. mai 2024
Terrance, thank you for choosing Hilton Houston Plaza/Medical Center. We're delighted to see that you had an enjoyable experience. We value your support and are looking forward to welcoming you back to the hotel in the future.

8/10 – Bra

Terri

Forretningsreisende, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very close to what I needed in Houston.
Bodde her 2 netter i april 2024
Svar fra Customer Service den 21. apr. 2024
Terri, it's great to hear that the Hilton Houston Plaza/Medical Center's prime location was convenient for your needs in Houston. We aim to provide great convenience to all our guests. Thanks for sharing your positive experience!

8/10 – Bra

Greg

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Customer Service den 17. apr. 2024
Greg, thank you for choosing Hilton Houston Plaza/Medical Center and for your positive rating on Expedia. It's encouraging to know that your experience with us met your expectations. We hope your travels bring you back our way soon, for another comfortable and hassle-free stay!

8/10 – Bra

Regina

Bodde her 1 natt i april 2024
Svar fra Customer Service den 5. mai 2024
Regina, thank you for choosing the Hilton Houston Plaza/Medical Center. It's wonderful to see that you had a delightful stay with us though you didn't share specific details. Should you wish to provide more feedback, feel more than welcome to contact us directly. We can't wait to welcome you back on your next visit to Houston.

10/10 – Utmerket

Leticia

Bodde her 1 natt i april 2024
Svar fra Customer Service den 4. mai 2024
Leticia, thank you for your perfect score on Expedia! It's wonderful to know you had a top-notch experience at Hilton Houston Plaza/Medical Center. Our dedicated team members strive to provide all our guests with exceptional service and we're thrilled to see that reflected in your rating. We can't wait to welcome you back on your future visits to Houston!

2/10 – Forferdelig

Tamara

Bodde her 1 natt i april 2024
Svar fra Customer Service den 4. mai 2024
Tamara, it's disheartening to hear that your recent visit might not have met your expectations. The team always strives to offer superior service and experiences to every guest and we apologize for falling short this instance. We value your feedback and will endeavor to enhance our guest's experiences based on it.

8/10 – Bra

Gail

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The excellent transportation.
Bodde her 4 netter i april 2024
Svar fra Customer Service den 14. apr. 2024
Gail, it's wonderful to hear that the transportation services at the Hilton Houston Plaza/Medical Center contributed to your favorable experience. We always strive to accommodate our guests in the best way possible. We look forward to your next visit with us.

8/10 – Bra

Kathleen

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
If the suite I stayed in had a microwave, it would be perfect!
Bodde her 1 natt i april 2024
Svar fra Customer Service den 11. apr. 2024
Kathleen, thank you for choosing Hilton Houston Plaza/Medical Center for your stay. We appreciate your feedback and take note of your suggestion regarding a microwave in the suite. We strive to provide the best amenities for our guests and always value their input. See you on your next visit.

6/10 – Grei

Jesselyn

Forretningsreisende, Reiste med familie
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The parking costs extra and is very inconvenient. No paid for breakfast.
Bodde her 1 natt i april 2024
Svar fra Customer Service den 11. apr. 2024
Jesselyn, thank you for taking the time to share your thoughts. We understand how important convenience and values for amenities like parking and breakfast are. Our policies related to additional services aim to provide options for guests with different needs. We appreciate your feedback and continue to work on improving our guest experience. We hope to welcome you back in the future.

8/10 – Bra

LUIS CARLOS PELAEZ

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
TODO ESTA BIEN; PERO EL UNICO DETALLE ES QUE TE COBRAN 20 DOLARES DIARIOS DE ESTACIONAMIENTO, CREO QUE DEBERIA DE ESTAR INCLUIDO
Bodde her 2 netter i mars 2024
Svar fra Customer Service den 10. apr. 2024
Luis, gracias por compartir tu experiencia en Hilton Houston Plaza/Medical Center. Es alentador saber que encontraste todo bien. En cuanto a su nota sobre los cargos de estacionamiento, nuestro objetivo es ofrecer precios competitivos garantizando calidad y seguridad. Sus comentarios serán considerados al evaluar nuestros servicios. Esperamos tener la oportunidad de darle la bienvenida nuevamente.

6/10 – Grei

Mitchell og Baton Rouge

Reiste med familie og små barn, Reiste med familie
It was ok
Bodde her 2 netter i april 2024
Svar fra Customer Service den 8. apr. 2024
Mitchell, thank you for sharing your experience. It appears that your stay was satisfactory but may not have met all your expectations. Your feedback is appreciated and will be taken into account to improve the overall guest experience. We hope you'll consider giving us another chance to exceed your expectations in the future.

10/10 – Utmerket

Leann

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I like everything
Bodde her 1 natt i april 2024
Svar fra Customer Service den 8. apr. 2024
Leann, it's wonderful to hear such positive feedback about your experience at Hilton Houston Plaza/Medical Center. We truly appreciate your kind words and your support. It would be an absolute pleasure to welcome you back on your next visit to Houston. Safe travels!

8/10 – Bra

Renee

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Rooms were clean, staff was respectful, helpful. I didn't care for the parking. I'm not use to parking garages , paying for parking.
Bodde her 3 netter i mars 2024
Svar fra Customer Service den 8. apr. 2024
Renee, it's reassuring to hear that you found our rooms at Hilton Houston Plaza/Medical Center to be clean and our team members respectful and helpful. Your comfort is our top priority. However, we acknowledge your concerns about the parking situation. We aim to provide various options for the convenience of our guests and understand parking garages may not be a preferred choice for everyone. Your feedback is appreciated as it aids us in improving the overall guest experience. We anticipate your return.

6/10 – Grei

Jesicka

Reiste med partner
Likte: Personale og service og fasiliteter
Thank you for having us! It was a nice staycation. The only problem I have is there were a lot of broken items in our room. I didn’t change rooms because we were only staying one night, but for the future, please be sure everything is up to par before placing someone in a room. The table in the living room of the suite was broken, the sinks were stopped up, one of the laps in the corner of the bedroom was broken and the pieces were sitting in the chair. The room it’s self was nice besides these minor inconveniences.
Bodde her 1 natt i april 2024
Svar fra Customer Service den 8. apr. 2024
Jesicka, it's pleasing to know you enjoyed your staycation, and we value your feedback. The issue you had with some items in your room certainly isn't reflective of our standards, and we duly note your suggestions for improvement. We're committed to providing our guests with a superior, well-maintained environment, and we'll definitely focus more on this area. Despite the minor inconveniences you encountered, we're delighted you found the room to be nice overall. It is our hope to welcome you back in the future. Thank you for choosing Hilton Houston Plaza/Medical Center.

2/10 – Forferdelig

Jonathan

Bodde her 1 natt i mars 2024
Svar fra Customer Service den 28. apr. 2024
Jonathan, we're truly sorry to learn that you did not have a satisfying experience. As your feedback is valuable in our pursuit of excellence, we would be appreciative if you could share more specific details about your stay. This way we may understand and address any aspects needing improvement. We genuinely hope to have the opportunity for another chance to provide you with an improved experience.