Møtefasiliteter

Anmeldelser av Hilton Houston NASA Clear Lake

3.5 out of 5
Hilton Houston NASA Clear Lake
3000 Nasa Pkwy, Houston, TX

Anmeldelser

8,0

Veldig bra

Rangering på 10 − Utmerket. 648 av totalt 1322 anmeldelser." "
Rangering på 8 − Bra. 292 av totalt 1322 anmeldelser." "
Rangering på 6 − Grei. 196 av totalt 1322 anmeldelser." "
Rangering på 4 − Dårlig. 87 av totalt 1322 anmeldelser." "
Rangering på 2 − Forferdelig. 99 av totalt 1322 anmeldelser." "

8,4/10

Renhold

8,4/10

Personale og service

7,6/10

Fasiliteter

7,8/10

Overnattingsstedets bygg og tilstand

8,4/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Gro-Renée

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Flott hotell helt i nørheten av NASA Space Center
Hitellet var flott, og lå rett ved en fin innsjø. Det var gratis parkering rett utenfor hotellet, og servicen var helt utmerket! Innsjekkingspersonalet var imøtekommende og «ekte» hyggelige, sånn at en følte det som om de hadde ventet på akkurat oss. Vi hadde valgt hotellet pga nærheten til NASA Space Center, og det var et godt valg! Vi bor gjerne her ved en senere anledning.
Bodde her 1 natt i juli 2018
Svar fra jes den 10. aug. 2018
We greatly appreciate your feedback on your recent stay with us. I am pleased to hear you found the your accommodations to your liking. If there was anything that could have made your stay more enjoyable, please don't hesitate to contact me. We look forward to welcoming you back to our hotel soon. Sincerely, Jessica Smith Front Office Manager

6/10 – Grei

Rita

Reiste med familie
Likte: Renhold
Likte ikke: Overnattingsstedets bygg og tilstand
The entry and the front desk area were lovely. Our room, however, had torn, worn carpet, and broken drawers. The room was a real disappointment. The bed was comfortable, which was the saving grace of the stay.
Bodde her 2 netter i april 2024

10/10 – Utmerket

Paula

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Quiet, safe, and comfortable
Bodde her 1 natt i april 2024

8/10 – Bra

Ravi

Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
The property is not fully Hilton yet IMO. The room itself is neat, but, the bathroom is still shabby with outdated fittings.
Bodde her 1 natt i april 2024
Svar fra General Manager den 19. apr. 2024
Thank you, Ravi, for sharing your thoughts! Please accept our apologies for not fully exceeding your expectations; we will continue to make improvements and thrive to provide a great and consistent experience for all of our guests!

10/10 – Utmerket

Julio

Amazing, always love Hilton and they don’t disappoint
Bodde her 2 netter i april 2024
Svar fra General Manager den 19. apr. 2024
Thank you for your 5-star review. Julio! We appreciate you!

6/10 – Grei

Jagdeep

Reiste med partner
Likte: Renhold og fasiliteter
Very handily placed for the Space Centre, Hobby airport and cruises out of Galveston. Staff are very attentive and helpful. The common areas look great but the decor and general state of the bedrooms is very old and tired looking and in need of update.
Bodde her 2 netter i mars 2024
Svar fra General Manager den 19. apr. 2024
Thank you, Jagdeep, for sharing your experience! We apologize for not exceeding your expectations and promise to continue working on improvements with the goal of providing a great and consistent guest experience!

6/10 – Grei

Chris

Strange smell - Drink charged to my room in error
Bodde her 1 natt i april 2024
Svar fra General Manager den 19. apr. 2024
Thank you, Chris, for sharing your experience. Please accept out apologies for the challenges you experienced, including the billing issue. We appreciate you letting us know! We would love to serve you again soon!

4/10 – Dårlig

Maximilian

Bodde her 1 natt i april 2024

10/10 – Utmerket

Gary

Aida - Outstanding check in process because of her direct involvement. Keep up the Great Work & Thank You.
Bodde her 1 natt i april 2024
Svar fra Aida den 8. apr. 2024
Thank you so much for staying with us and your review, sir! We hope to see you soon! :)

10/10 – Utmerket

William

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mars 2024
Svar fra General Manager den 3. apr. 2024
Thank you, William, for your 5-star rating! We appreciate you! Please come back soon!

10/10 – Utmerket

Julio

Likte: Fasiliteter og overnattingsstedets bygg og tilstand
Good service
Bodde her 1 natt i mars 2024
Svar fra General Manager den 3. apr. 2024
Thank you for your feedback, Julio! Please come back soon!

2/10 – Forferdelig

Rondell

Reiste med familie
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
This hotel needs to be remodeled or tore down. There was mold in our room, the base boards are just placed against the wall, and the elevators are past due for their safety inspections. Bathtub had mold and rust and someone attempted to caulk around it but it is still visible. Door frame was rotted and rusted out, chairs were filthy and the furniture has been partied on. There was no control over the hotel at all, dogs barking way past 1030 at night. Room was not serviced until after 3pm and that was because we called for more towels.
Bodde her 2 netter i mars 2024
Svar fra General Manager den 3. apr. 2024
Rondell, please accept our apologies for not being able to exceed your expectations. We are currently working on improving our property and will double our efforts to provide the experience our guests expect and deserve. Thank you for sharing your experience.

4/10 – Dårlig

Claudia

Reiste med familie
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Hotel is very old and not kept updated. Janitorial items were super cheap quality, bathroom is very small, bathroom’s fan didn’t work, carpet has an old and dusty smell. The restaurant was sadly very poor quality food. Staff were attentive but they looked overworked. I will never want to stay in this hotel again. I was very disappointed!
Bodde her 2 netter i mars 2024
Svar fra General Manager den 26. mars 2024
Hi Claudia, please accept our deepest apologies for not being able to meet your expectations. We are truly sorry we missed the mark but will work harder to improve and deliver the consistent experience that our guests deserve. Thank you for your feedback!

8/10 – Bra

Brianna

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Overall the hotel is great, just need to update the tubs .
Bodde her 2 netter i mars 2024
Svar fra General Manager den 19. mars 2024
Thank you, Brianna, for your feedback and rating! Please come back soon!

8/10 – Bra

jose

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Good location well kept but they promised free breakfast then then charged me for it
Bodde her 1 natt i mars 2024
Svar fra General Manager den 18. mars 2024
Thank you, Jose, for sharing your experience! Please accept our apologies for the breakfast confusion! We hope to see you again soon!

10/10 – Utmerket

Luz

Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra General Manager den 26. mars 2024
Thank you, Luz, for your wonderful rating! We appreciate you!

6/10 – Grei

Joy

Bodde her 4 netter i mars 2024
Svar fra General Manager den 18. mars 2024
Thank you for sharing your rating, Joy! Please accept our apologies for not exceeding your expectations. We would love another opportunity to serve you soon!

2/10 – Forferdelig

Becca

Reiste med familie
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Terrible - the beds are tiny and everything is very old and run down. There's not wifi unless you sign up for something for 7 days and if you want faster wifi it's money each day. Worst of all- although the hot water worked in the sink it would not work at all in the shower in rm 922. I waited for 10 minutes trying to get hot water with my husband coming in to try as well and it wouldn't get warm, and the tub kept filling up even though the drain was open. It was obviously plugged up somewhere and black bits were floating in it. It was disgusting. Then I grabbed a towel and there were long black hairs on it. Gross. Came out of the shower dirtier than when I went in.
Bodde her 1 natt i mars 2024
Svar fra General Manager den 18. mars 2024
Hello Becca; please accept our apologies for not being able to exceed your expectations. We are very sorry for the challenges you experienced. We are very grateful for your feedback and hope we get another opportunity to serve you again soon.

6/10 – Grei

Connie

Reiste med familie og små barn
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Front staff was very helpful. The property does need upgrades though like the AC in the room. It was very humid not cold at all. Other than that the stay was ok
Bodde her 1 natt i mars 2024
Svar fra General Manager den 18. mars 2024
Please accept our apologies, Connie, for not being able to exceed your expectations. We are very sorry for the AC challenges you experienced. We are now troubleshooting and addressing your concern. We are very grateful for your feedback and hope we get another opportunity to serve you again soon.

10/10 – Utmerket

Vetim

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra General Manager den 14. mars 2024
Thank you, Vetim, for your 5-star rating! We are glad to learn we exceeded your expectations! Please come back soon!

2/10 – Forferdelig

Mohannad

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Property is outdated rooms Have a smell food area isnt clean breakfast buffet was terrible
Svar fra General Manager den 13. mars 2024
Hello Mohannad, please accept our deepest apologies for not exceeding your expectations. We appreciate your feedback and will use it to improve and offer a consistent guest experience. Thank you!

8/10 – Bra

Domenic

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra General Manager den 13. mars 2024
Thank you, Domenic, for your-star rating! We are glad to hear you enjoyed your stay with us. Please come back soon!

10/10 – Utmerket

Ken

Likte: Renhold og overnattingsstedets bygg og tilstand
Great water pressure. Huge bath towels. Clean room.
Bodde her 1 natt i mars 2024
Svar fra General Manager den 4. mars 2024
Thank you, Ken, for your 5-star rating and feedback! We are thrilled to hear that you enjoyed your stay with us!

10/10 – Utmerket

Cora

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The property is nice quiet and clean. They were very helpful and check out time was not super early.
Bodde her 1 natt i februar 2024
Svar fra Alice Peterson den 26. feb. 2024
Thank you so much and come again if you're ever in the area.

2/10 – Forferdelig

Ana

Bodde her 1 natt i februar 2024
Svar fra General Manager den 26. mars 2024
Hello Ana; please accept our deepest apologies for not being able to meet your expectations. We are truly sorry we missed the mark but will work harder to improve and deliver the consistent experience that our guests deserve. Thank you for your detailed feedback!

10/10 – Utmerket

Annemarie

Bodde her 1 natt i februar 2024
Svar fra General Manager den 26. mars 2024
Thank you, Annemarie, for your 5-star rating! Please come back soon!

6/10 – Grei

jimmy

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
I signed up for a suit through Expedia, but when I got to the hotel they didn't have any available so they gave me the next available room which was a smaller room.
Bodde her 1 natt i februar 2024
Svar fra General Manager den 12. feb. 2024
Hello Jimmy, please accept our apologies for the confusion with the room type. We are vey sorry. Thank you for sharing your experience!

8/10 – Bra

Anusha

Forretningsreisende
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Polite and fantastic service both at the desk and in the restaurant! Wonderful view!
Svar fra General Manager den 8. feb. 2024
Thank you, Anusha, for your wonderful review! We are thrilled to hear you enjoyed our staff service!!!

4/10 – Dårlig

Sharon

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
the restrooms were dirty, especially the toilet. Old bath towels, dirty old carpet. No phone charging stations anywhere, unless you brought the cube with you.
Bodde her 2 netter i februar 2024
Svar fra General Manager den 5. feb. 2024
Hello Sharon, please accept our apologies for not exceeding your expectations. We are truly sorry. We continue to work on improvements and will remain focused on delivering a great and consistent guest experience. We appreciate your feedback!

8/10 – Bra

VADAKOOT

Likte: Renhold og overnattingsstedets bygg og tilstand
VERY FRIENDLY STAFF
Bodde her 1 natt i januar 2024
Svar fra General Manager den 5. feb. 2024
Thank you, Vadakoot, for your rating and comment! We are glad to hear that you enjoyed your stay and found our staff very friendly!

6/10 – Grei

Sandra

Likte ikke: Fasiliteter
I would not stay there again. I expected more with regard to amenities.
Bodde her 1 natt i januar 2024
Svar fra General Manager den 29. jan. 2024
Hi Sandra; please accept our apologies for not being able to exceed your expectations. We are very sorry. We will continue working hard and improving our overall guest experience. Thank you for sharing your experience!

6/10 – Grei

Adam

Reiste med familie og små barn
Likte: Renhold
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
A lot of space, super comfy beds. We had a leak in the windows due to rain, Hilton made out like they didn’t know about it, based upon the carpet rotting, concrete swelling and mould it’s been happening for sometime. We noted it and nothing happened. Next morning the toilet blocked due to a faulty valve, the night team didn’t even have access to a plunger as I offered to fix it. Amazing location to NASA however in serious need of a refurb.
Bodde her 2 netter i januar 2024
Svar fra General Manager den 27. jan. 2024
Thank you, Adam, for sharing our experience. Please accept our apologies for not being able to exceed your expectations. We will remain committed to improving and offering a consistent guest experience. We appreciate your feedback!

10/10 – Utmerket

franklin

Forretningsreisende
Likte: Fasiliteter og overnattingsstedets bygg og tilstand
warm and friendly
Bodde her 4 netter i desember 2023
Svar fra General Manager den 27. jan. 2024
Thank you, Franklin, for your rating and kid words! Please come back soon!

2/10 – Forferdelig

Audra

Reiste med partner, Reiste med familie
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
This hotel is awful, we checked out after 1 night and found somewhere else. So gross!
Bodde her 2 netter i januar 2024
Svar fra General Manager den 26. jan. 2024
Hello Audra, Please accept our sincere apologies for not exceeding your expectations. We would love to discuss your concerns in an effort to improve and offer a consistent guest experience! Thank you for sharing your experience.

8/10 – Bra

Dustin

Likte: Renhold
Bodde her 1 natt i desember 2023
Svar fra General Manager den 23. jan. 2024
Thank you, Dustin, for the 4-star rating! We appreciate it!

2/10 – Forferdelig

Deena

Svar fra General Manager den 9. jan. 2024
Hello Deena, please accept our apologies as it seems you did not enjoy your stay with us. We are truly sorry. Please reach out should you like to share additional feedback!

10/10 – Utmerket

MATTHEW

Likte: Renhold og overnattingsstedets bygg og tilstand
All great
Bodde her 1 natt i januar 2024
Svar fra General Manager den 9. jan. 2024
Thank you, Matthew, for your wonderful rating! We appreciate you!

4/10 – Dårlig

bato

Reiste med en gruppe
Delay in check-in and rooms were not that good
Bodde her 1 natt i desember 2023
Svar fra General Manager den 8. jan. 2024
Hello Bato, please accept our apologies for not being able to exceed your expectations. Thank you for sharing your rating!

10/10 – Utmerket

Sachin

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra General Manager den 8. jan. 2024
Thank you, Sachin, for your wonderful rating!

10/10 – Utmerket

Helen

Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
The location cannot be beat if you're heading to NASA Johnson Space Center. We were only 5 minutes away. The hotel is alone on the water with lovely views. There is nothing else close by, but its all within an easy drive.
Bodde her 2 netter i desember 2023
Svar fra General Manager den 3. jan. 2024
Thank you, Helen, for your wonderful rating and comments! We are very glad to learn you enjoyed your stay!

10/10 – Utmerket

Michael

Reiste med familie og små barn
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The property was very convenient to all the attractions that we went to. Also, the price was worth it.
Bodde her 4 netter i desember 2023
Svar fra General Manager den 4. jan. 2024
Thank you, Michael, for your rating and review!

8/10 – Bra

Priyanka

Reiste med familie
Likte: Renhold og romkomfort
Bodde her 3 netter i desember 2023
Svar fra General Manager den 4. jan. 2024
Thank you, Priyanka, for your wonderful rating!

10/10 – Utmerket

Neetha

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Good
Bodde her 1 natt i desember 2023
Svar fra General Manager den 2. jan. 2024
Thank you, Neetha, for your 5-star rating!!! Wow!

6/10 – Grei

Vinisha

Reiste med familie
Likte ikke: Fasiliteter
Svar fra General Manager den 29. des. 2023
Thank you, Vinisha, for sharing your rating!

2/10 – Forferdelig

Vijay

Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The rain water flowed inside the room . The shower was either very hot or very cold and was defective. This is absolutely unprofessional and unacceptable. Provide full refund at the earliest.
Bodde her 1 natt i desember 2023
Svar fra General Manager den 5. feb. 2024
Hello Vijay, please accept our apologies for not exceeding your expectations. We are truly sorry. We continue to work on improvements and will remain focused on delivering a great and consistent guest experience. We appreciate your feedback!

8/10 – Bra

Aneesah

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023
Svar fra General Manager den 26. des. 2023
Thank you, Aneesah, for your rating!

10/10 – Utmerket

Gerhard

Reiste med partner, Forretningsreisende
Likte: Renhold
Great location on the lake; Comfortable room;
Bodde her 1 natt i desember 2023
Svar fra General Manager den 26. des. 2023
Thank you, Gerhard, for your 5-star rating!

8/10 – Bra

Kristi og Pearland

Likte: Renhold
Bodde her 1 natt i desember 2023
Svar fra General Manager den 26. des. 2023
Thank you for your 4-star review! We appreciate you, Kristi!

8/10 – Bra

David

Forretningsreisende
Likte: Renhold og romkomfort
Bodde her 1 natt i desember 2023
Svar fra General Manager den 20. des. 2023
Thank you, David, for sharing your rating!

10/10 – Utmerket

Sachin

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Very good, but wanted microwave in room
Bodde her 1 natt i desember 2023
Svar fra General Manager den 20. des. 2023
Thank you, Sachin, for your wonderful rating! Glad to hear we exceeded your expectations!