Good afternoon, Thank you for your kind words and for choosing us for your visit. We will pass your accolades on to our team, they are sure to bring a smile to their faces. We hope to host you once again, whenever your travels next bring you to the Houston Galleria. Best regards, Abigail OlajayDirector of Operations

Dear Ashley, Your kind words are music to our ears! We look forward to welcoming you back for more exceptional excursions in the future. Warm regards, Calvin WareGeneral Manager

Dear Nanxi, Thank you for choosing to spend your time with us. We are sincerely disheartened to learn that you experienced any miscommunication or lapse in our standards during your visit. We humbly apologize that aspects of your room were less than expected and that you did not receive the warm welcome and attention to detail that have made us a Houston icon. We wish to provide an exceptional experience for every one of our guests, and we would like nothing more than to be given the opportunity to win your heart in full on your next visit. Kind regards, Calvin WareGeneral Manager

Dear Kamay,It was our pleasure to be your Houston host! We are delighted that you had an exceptional visit, and we eagerly await the next chance to extend our warm welcome. Best regards, Calvin WareGeneral Manager

Dear Moya, Thank you for choosing us as your Houston host and for sharing your accolades! We look forward to welcoming you back for more exceptional visits in the future. Warm regards, Calvin WareGeneral Manager

Dear Javier, It was our pleasure to be your Houston abode, thank you for your visit and for your longstanding Hilton Honor membership. We invite you to stay in touch with our Guest Services team so that we may investigate and rectify the matter mentioned as soon as possible. On behalf of all of our colleagues, we eagerly await the chance to extend our warm welcome on your next trip. Kind regards, Calvin WareGeneral Manager

Dear Margaret, We are delighted to learn that you enjoyed such an exceptional visit! We look forward to extending our warm welcome again, hopefully sooner rather than later. Best regards, Calvin WareGeneral Manager

Dear Todd, Thank you for visiting us and for sharing your thoughtful comments. As you mentioned, our dedicated colleagues have been hard at work deep cleaning after the recent inclement weather; we apologize for any inconvenience that you experienced. Our team is like one big family, and we aim to provide the same warmth to all of our guests; we look forward to winning your heart in full on your next visit, should we be given the opportunity to do so. Best regards, Calvin WareGeneral Manager

Dear Shemel, We are delighted to learn that you had an exceptional visit, thank you for sharing your accolades! We look forward to welcoming you back on your next Houston excursion. Warm regards, Calvin WareGeneral Manager

Dear Minnie, It was our pleasure to be your Midtown host, and a joy to learn that you had an exceptional visit. We eagerly await the next chance to extend our iconic warm welcome, hopefully, sooner rather than later. Best regards, Calvin WareGeneral Manager

Dear Lisa, Thank you for visiting us and for sharing your thoughtful comments. Many of our guests return year after year for our unbeatable location, iconic warm welcome, and the memorable vistas from our suites; we regret to learn that some other aspects of your visit were less than expected, however, and extend our humble apologies for any inconvenience that you experienced. We hope to win your heart in full, like we have for so many guests, and look forward to having the opportunity to do so on your next trip. Kind regards, Calvin WareGeneral Manager

Dear Juan, Thank you for choosing to spend your time with us. For the comfort and safety of all of our guests, we maintain a completely smoke-free property; thank you for alerting us to the matter, though we apologize sincerely for any inconvenience that you experienced. Thanks to your thoughtful comments, our housekeeping team is performing a thorough investigation and deep cleaning on your room. Our warm welcome and iconic location have made us the Houston abode of choice for many travelers and we look forward to winning your heart in full as well in the future as well. Kind regards, Calvin WareGeneral Manager

Dear Goddy, Thank you for spending your time with us and for alerting us to these matters. We have contacted our third-party parking management partners, who have assured us that the area will be kept to our standards going forward.We have also shared your thoughtful comments with our housekeeping team during our ongoing training sessions. We aim to provide an exceptional visit for all of our guests, and it is our pleasure to provide a room change whenever requested; we apologize sincerely for letting you down during your visit and for any inconvenience that you experienced. We have earned many fans with our warm welcome and attention to detail and we hope to be given another opportunity to win your heart in full as well. Best regards, Calvin WareGeneral Manager

Dear Nasia,Your high marks are a pleasure to receive! We look forward to welcoming you back for more exceptional visits in the future, hopefully, sooner rather than later. Kind regards, Calvin WareGeneral Manager

Dear Johnisha,We are delighted that you enjoyed an exceptional Houston excursion, thank you for choosing us as your host. We eagerly wait the chance to extend our warm welcome again, and until then we wish you safe travels. Best regards, Calvin WareGeneral Manager

Dear Serge, Thank you for choosing us as your home away from home and for sharing your accolades! It makes our day to know that our iconic warm welcome and commitment to excellence have made us your preferred Houston abode. We look forward to hosting you for more exceptional visits, and until then, we wish you safe travels. Warm regards, Calvin WareGeneral Manager

Dear Nicole, We are delighted that our warm welcome and commitment to excellence made your visit was an exceptional one, thank you for sharing your kind words and thoughtful comments. On behalf of the whole team, we eagerly await your next Houston excursion. Best regards, Calvin WareGeneral Manager

Dear Alexander,Your high marks are music to our ears; we are delighted you enjoyed an exceptional Houston visit! We eagerly await the opportunity to extend our warm welcome again, hopefully, sooner rather than later. Kind regards, Calvin WareGeneral Manager

Dear William, Thank you for choosing to spend your time with us; we are pleased that you enjoyed your trip and grateful for your thoughtful comments. The safety and comfort of our guests is our utmost priority and we have contacted our third-party specialist to investigate and rectify the matter mentioned immediately. We look forward to welcoming you back in the future and hope to be given the opportunity to do so soon. Kind regards, Calvin WareGeneral Manager

Dear Mario, It was our pleasure to welcome you to the best of the Houston Galleria! We look forward to hosting your next exceptional excursion, hopefully, sooner rather than later. Kind regards, Calvin WareGeneral Manager

Dear Douglas, Your high marks are a joy to receive! We eagerly await the chance to welcome you back on your next exceptional visit, and until then, we wish you safe travels. Best regards, Calvin WareGeneral Manager

Dear Eliza,Thank you for sharing your kind words and thoughtful comments! Indeed, our walkable location in the heart of the Houston Galleria presents nearly unlimited and highly convenient shopping and dining opportunities. We are delighted that you enjoyed your time with us and look forward to welcoming you back for more memorable and exceptional trips in the future. Warm regards, Calvin WareGeneral Manager

Dear Letisha, Knowing that you are already imagining your next visit is the greatest accolade that we can receive! On behalf of the whole team, we look forward to welcoming you back to our spacious suites and unbeatable location in the months and years to come. Warm regards, Calvin WareGeneral Manager

Dear Misael, Thank you for spending your time with us. We hope that you enjoyed your Houston excursion, though if any aspect of your visit was less than expected, we extend our humble apologies. We hope to win your heart in full on your next visit, as we have for so many other travelers. Kind regards, Calvin WareGeneral Manager

Dear Sarah, Thank you for choosing our Houston abode. We hope you had an enjoyable visit, though if any aspect of your time with us was less than expected, please accept our humble apologies. We look forward to another opportunity to win your heart in full on your next excursion. Kind regards, Calvin WareGeneral Manager

Dear Isak, Thank you for choosing to spend your time with us and for sharing your accolades. On behalf of the whole team, we are delighted that our warm welcome and commitment to excellence made your visit an enjoyable one. Your additional thoughtful comments are well received; we always endeavor to provide a more exceptional experience and your suggestions show us where to focus our efforts. We look forward to hosting you on your next Houston excursion, and until then, we wish you safe travels. Best regards, Calvin WareGeneral Manager

Dear Randall, Our front desk team was delighted to hear that the early check-in made your day, and the restaurant team sends their sincere thanks for your kind words. On behalf of all of our colleagues, we look forward to welcoming you back for more exceptional visits in the future. Best regards, Calvin WareGeneral Manager

Dear Matias, Thank you for visiting our Houston abode. We trust you enjoyed our spacious suites and unbeatable location in the heart of the Houston Galleria; we look forward to hosting you for more exceptional trips in the future. Best regards, Calvin WareGeneral Manager

Dear Tuong, We are delighted to learn that you had an exceptional visit, thank you for sharing your high marks and accolades! We eagerly await the next chance to extend our warm welcome. Kind regards, Calvin WareGeneral Manager

Dear Juan, Thank you for sharing your accolades! We eagerly await your next exceptional excursion, and until then we wish you all the best. Kind regards, Calvin WareGeneral Manager

Dear Juan, It is a joy to receive your high marks and kind words! We look forward to hosting you again for more exceptional visits in the months and years to come. Warm regards, Calvin WareGeneral Manager

Dear Tihran, Thank you for choosing us on your Houston visit. If any aspect of your time with us was less than expected, we extend our humble apologies. We hope to have the chance to win your heart in the future, as we have for so many guests. Warm regards, Calvin WareGeneral Manager

Dear Alayna, We are delighted that you enjoyed our Houston abode! On behalf of the whole team, we look forward to hosting your new exceptional trip. Best regards, Calvin WareGeneral Manager

Dear Nadiia, Thank you for visiting us at the Houston Galleria. We hope to win your heart in full with our warm welcome on your next visit. Kind regards, Calvin WareGeneral Manager

Dear Kevin, Your high marks are music to our ears! Thank you for making us your Houston abode, we look forward to hosting you again soon. Kind regards, Calvin WareGeneral Manager

Dear Llesha, Thank you for spending your time with us. We are disheartened to learn that you experienced any lapse in our standards, and we extend our sincere apologies for any inconvenience. Thank you for bringing the matter to our attention, though we beg your forgiveness for not providing the warm welcome and attention to detail that has made us the Houston favorite of so many visitors. We would like nothing more than to win your heart in full in the future, and we invite you to stay in touch with our guest services department, with a reference to your booking and to this review.Kind regards, Calvin WareGeneral Manager

Dear Sebastian, Your high marks are a pleasure to receive! We look forward to hosting you on your next Houston excursion, hopefully, sooner rather than later. Kind regards, Calvin WareGeneral Manager

Dear Jonathan,Thank you for visiting our Houston abode and for sharing your high score! Until next time, we wish you all the best. Warm regards, Calvin WareGeneral Manager

Dear Shareefa, Thank you for visiting our Houston abode, we are delighted that our attention to detail and warm welcome made your trip an exceptional one overall. We apologize for any inconvenience you experienced, thank you for alerting us to the matter with your thoughtful comments. It would be our pleasure to host you again soon, and we look forward to having another opportunity to do so on your next trip. Kind regards, Calvin WareGeneral Manager

Dear Pamela,Your high marks are music to our ears! We are pleased that you had such an exceptional Houston excursion and eagerly await the next opportunity to extend our warm welcome. Best regards, Calvin WareGeneral Manager

Dear Jim, Thank you for spending your time with us. We regret to learn that some aspects of your visit were less than exceptional, and we apologize sincerely for any inconvenience that you may have experienced. We hope to win your heart with our iconic warm welcome and spacious suites in the future, should we be given the opportunity to do so. Kind regards, Calvin WareGeneral Manager

Dear Ahmet,It was a pleasure to be your Houston host, thank you for sharing your high marks! On behalf of the whole team, we look forward to welcoming you back for more exceptional excursions in the future. Warm regards, Calvin WareGeneral Manager

Dear Louis, It was our pleasure to be your Houston host, we are delighted that you had such an exceptional trip! We look forward to welcoming you back for more memorable excursions in the months and years to come. Warm regards, Calvin WareGeneral Manager

Dear Nina, We are delighted to know you had an exceptional visit, thank you for choosing us as your Houston abode. We eagerly await your next visit, hopefully, sooner rather than later. Best regards, Calvin WareGeneral Manager