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Anmeldelser av Holiday Inn Express Horse Cave, an IHG Hotel

2.5 out of 5
Holiday Inn Express Horse Cave, an IHG Hotel
750 Flint Ridge Rd, Horse Cave, KY

Anmeldelser

8,2

Veldig bra

Rangering på 10 − Utmerket. 426 av totalt 1000 anmeldelser." "
Rangering på 8 − Bra. 325 av totalt 1000 anmeldelser." "
Rangering på 6 − Grei. 139 av totalt 1000 anmeldelser." "
Rangering på 4 − Dårlig. 63 av totalt 1000 anmeldelser." "
Rangering på 2 − Forferdelig. 47 av totalt 1000 anmeldelser." "

8,2/10

Renhold

8,6/10

Personale og service

8,4/10

Fasiliteter

8,0/10

Overnattingsstedets bygg og tilstand

8,2/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Misty

Likte: Renhold og overnattingsstedets bygg og tilstand
The lady at the front desk was so nice and hepful.
Bodde her 1 natt i mai 2024

8/10 – Bra

Nichole

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
There was an issue with our original reserved room, but front desk was up front about it and got us into another room with no hassle, even offered us a late check out. However on the day of the late checkout, there was no record of us being allowed to stay later which caused some misunderstanding with the current person at the front desk. It was resolved positively, but not before causing some stress. Breakfast offerings would have been much better if the trays were refilled, but what they did have stock of was tasty.
Bodde her 1 natt i mai 2024

6/10 – Grei

Romy

Bodde her 1 natt i april 2024

10/10 – Utmerket

Beth Nelson

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024

6/10 – Grei

Andrew

Reiste med familie og små barn
Likte: Personale og service og overnattingsstedets bygg og tilstand
Rooms were clean. Housekeeping staff and some front desk staff was friendly. Breakfast was good most days. One day it tasted very salty. There was a day that the trash cans entering the building were overflowing and the trash cans in the breakfast area were also overflowing. The front doors sometimes would start to close on you. One day they closed half way and stopped. There use to be a hot tub on site and you can still see it in some pictures but it has been filled in. The pool was cloudy and greenish.
Bodde her 3 netter i mai 2024

10/10 – Utmerket

Royce

Reiste med familie og små barn
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great stay. Staff was super nice and helpful. And the pool was the shizz.. my only complaint was that the gravy for the biscuits was a little salty but that’s it. Everything else was awesome!
Bodde her 1 natt i mai 2024
Svar fra General Manager den 21. mai 2024
Thank you for taking the time to leave us your feedback. We will couch our staff to make sure this issue is resolved. We hope to see you again soon.

10/10 – Utmerket

Jeff

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was very helpful and polite.
Bodde her 1 natt i mai 2024
Svar fra General Manager den 21. mai 2024
Thank you for choosing Holiday Inn Express. We hope to see you soon.

10/10 – Utmerket

Joseph og Concord

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra General Manager den 21. mai 2024
Thank you for taking the time to leave us a review.

10/10 – Utmerket

Jessalynn

Reiste med familie og små barn
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We really enjoyed our stay. It was very convenient and nice relaxing area to stop off from I65. Everything was clean, and the breakfast was a nice surprise. It was a full hot breakfast which is great when you just want to get on the road quick the next morning but, also want to eat. Seems like they put a lot into making it a good experience. Which it was!
Bodde her 1 natt i mai 2024
Svar fra General Manager den 21. mai 2024
Thank you for taking the time to leave us your feedback. We are glad you enjoyed your stay and hope to see you again soon.

8/10 – Bra

Tracey

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The check in was very easy. Staff was friendly and helpful.
Bodde her 1 natt i mai 2024
Svar fra Zac den 13. mai 2024
Thank you!

6/10 – Grei

Gerald

Bodde her 1 natt i februar 2024
Svar fra General Manager den 11. mai 2024
Thank you for staying with us at Holiday Inn Express and we apologize for the inconvenience or not meeting your expectations. We hope to see you again and give us a second chance to show you that this visit was just one exception for not meeting your expectations. Thank you again for sharing your survey.

10/10 – Utmerket

Howard

Bodde her 1 natt i mai 2024

10/10 – Utmerket

kenneth og waterloo

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The staff is excellent
Bodde her 1 natt i mai 2024
Svar fra General Manager den 6. mai 2024
Thank you for staying with us at Holiday Inn Express and we hope to see you again in future.

2/10 – Forferdelig

Tony

Likte ikke: Personale og service
Called ahead because we were late and asked if the room would be available because we prepaid. The person who answered said “probably, yeah” and then asked for my name. I said we would be there around 3 and she said “like at 3 or before”. I said maybe a little after. She replied “uh, ok”
Bodde her 1 natt i mai 2024
Svar fra Chirag den 13. mai 2024
We do apologize about this, we will use this feedback to coach our team. We do hope you will give us another chance to accommodate your stay.

4/10 – Dårlig

Charles

Reiste med familie
Likte: Personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Renhold
There was a musty, wet dog smell inside this hotel, with a touch of cheap perfume. Our room was appropriately appointed, and the breakfast was fine.
Bodde her 1 natt i april 2024

10/10 – Utmerket

Carrie

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
?
Bodde her 1 natt i april 2024
Svar fra Chirag den 13. mai 2024
Thank you!

10/10 – Utmerket

Samantha

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Friendly staff, the hot tub is no longer in service wish I would have liked to know :(
Bodde her 1 natt i april 2024
Svar fra General Manager den 11. mai 2024
Thank you for staying with us at Holiday Inn Express. We are sorry that hot tub has been taken down, but I hope you enjoyed indoor heated pool. We hope to see you again, until then have a safe travel!

10/10 – Utmerket

Lori

Bodde her 1 natt i april 2024
Svar fra GM den 15. mai 2024
Thank you for taking time to do the survey and thank you for staying with us at Holiday Inn Express.

10/10 – Utmerket

Marissa

Reiste med familie, Reiste med kjæledyr
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff were friendly. Great breakfast, semi-updated decent rooms for a reasonable price. If back around the area I would return. Also, pet friendly which was a plus.
Bodde her 1 natt i april 2024
Svar fra GM den 20. apr. 2024
Thank you for staying with us and sharing your feedback with us. We hope to see you again in future if you are around the area, until then have a safe travel!

8/10 – Bra

John

Bodde her 2 netter i april 2024
Svar fra General Manager den 11. mai 2024
Thank you for choosing Holiday Inn Express. We hope you had comfortable stay.

10/10 – Utmerket

Sheila

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very nice staff. Quiet and clean
Bodde her 2 netter i april 2024
Svar fra General Manager den 16. apr. 2024
Thank you for taking the time for this review. We are glad you enjoyed the stay and hope to see you again.

10/10 – Utmerket

Brian

Bodde her 1 natt i mars 2024
Svar fra General Manager den 3. mai 2024
Thank you for staying with us at Holiday Inn Express Horse Cave, hope to see you again in future.

10/10 – Utmerket

Kyle

Likte: Overnattingsstedets bygg og tilstand
Worth the price.
Bodde her 1 natt i april 2024
Svar fra Chirag den 7. apr. 2024
Thank you!

10/10 – Utmerket

chandana

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It’s a great place close to the national park
Bodde her 2 netter i april 2024
Svar fra Chirag den 5. apr. 2024
Thank you!

8/10 – Bra

Charles

Bodde her 3 netter i april 2024
Svar fra General Manager den 11. mai 2024
Thank you for staying with us and we hope you enjoyed your stay with us. Hope to see you again.

8/10 – Bra

Dave og Fort Thomas

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Breakfast buffet had a great variety and was good. Property is convenient to the various caves in the area. Front desk wouldn't let us check-in early because they said I wasn't an IHG Rewards member, even though I was.
Bodde her 2 netter i april 2024
Svar fra Chirag den 5. apr. 2024
Thank you!

10/10 – Utmerket

Charlotte

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very nice, pool needs to stay open longer. Staff was very friendly.
Bodde her 1 natt i april 2024
Svar fra Chirag den 3. apr. 2024
Thank you!

6/10 – Grei

Katherine

Reiste med familie og små barn, Reiste med familie
Do not get a room on the first floor unless you want to hear the people in the pool. Pool says it closes at 8 and they let people stay in there til at least 9. Pool was cloudy and packed with people. Didn’t let my kids go in it. Room was fine, staff was fine, breakfast was constantly out of stuff and staff was just chit chatting while k wiped my own table down everyday with their materials. It’s ok, wouldn’t stay again.
Bodde her 4 netter i mars 2024
Svar fra Chirag den 1. apr. 2024
We apologize about the issues you faced at our property. We strive to accommodate everyone the best we can. Our team will use this feedback to become better. We do hope you allow us to accommodate you again.

8/10 – Bra

Sobeida

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was my four time in the hotel they used to had the jacuzzi and now it’s close. The food for breakfast is exactly the same everyday they should to combine
Bodde her 3 netter i mars 2024
Svar fra Zac den 31. mars 2024
Thank you! We hope to see you again.

6/10 – Grei

aaron

Bodde her 1 natt i mars 2024
Svar fra GM den 20. apr. 2024
Thank you for staying with us. I apologize for any inconvenience that caused you, but we hope to serve you again to show this stay was one exception. Safe travels.

8/10 – Bra

Benny

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Nice place to stay for the area, was decently clean and had a nice breakfast. Would stay here again if I come to this area.
Bodde her 1 natt i mars 2024
Svar fra Chirag den 30. mars 2024
Thank you!

8/10 – Bra

Candice

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Check in was simple. Staff was pleasant even when I questioned a couple things.
Bodde her 1 natt i mars 2024
Svar fra Chirag den 30. mars 2024
Thank you!

10/10 – Utmerket

Jessica

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Chirag den 30. mars 2024
Thank you!

10/10 – Utmerket

Lee

Likte: Overnattingsstedets bygg og tilstand
Pleasant staff, hotel clean , comfortable and very quiet!! Would stay again!
Bodde her 1 natt i mars 2024
Svar fra General Manager den 19. mars 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HORSE CAVE. Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

10/10 – Utmerket

Tana

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I highly recommend this property
Bodde her 1 natt i mars 2024
Svar fra General Manager den 15. mars 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HORSE CAVE. Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

8/10 – Bra

Wendy

Bodde her 1 natt i mars 2024
Svar fra Zac den 1. apr. 2024
Thank you!

10/10 – Utmerket

David

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Awesome breakfast
Bodde her 1 natt i mars 2024
Svar fra General Manager den 9. mars 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HORSE CAVE. Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at or chirag@ksmngt.com.Sincerely,Chirag P.General Manager

8/10 – Bra

Donna og Fruitport

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice hotel to stay at on our way home. Our bed and pillows were comfortable. The front desk staff were very friendly and helpful.
Bodde her 1 natt i februar 2024
Svar fra General Manager den 2. mars 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HORSE CAVE.Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,General Manager

6/10 – Grei

Charles

Reiste med familie
Likte: Renhold, personale og service og romkomfort
No bad, but should be better for a Holiday Inn.
Didn't have the king suite we booked. Said had a few rooms with maintenance issues, so they gave us a double queen. The room was clean just a bit dated especially in bathroom. H2O pressure wasn't the best. Also, no hot tub. The photos are old. The hot tub was concreted in.
Bodde her 1 natt i februar 2024
Svar fra General Manager den 27. feb. 2024
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 – Utmerket

Kimberly

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Liesure vac to Mammoth Cave
The stay was good. Good comfort, staff and breakfast. The plumbing had a little bit of an issue as far as the tub draining but overall good and recommend
Bodde her 1 natt i februar 2024
Svar fra General Manager den 27. feb. 2024
Please know that your feedback is extremely valuable to us.We hope that you will give us the opportunity to serve you again in the future.

10/10 – Utmerket

Xiaolan

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hotel is comfortable and very clean. The breakfast is good. Free parking.
Bodde her 1 natt i februar 2024
Svar fra General Manager den 26. feb. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HORSE CAVE.Please know that your feedback is extremely valuable to us. Again, thank you for choosing Holiday Inn Express.

8/10 – Bra

Rebecca

Reiste med en gruppe
Likte: Personale og service
Bathroom vent was caked in dust. The bathroom door was visibly damaged. The shower had mildew in the caulk.
Bodde her 2 netter i februar 2024
Svar fra General Manager den 20. feb. 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express.I would like to start by apologizing to you for the inconveniences you faced during your stay.We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.Warm Regards,General Manager

10/10 – Utmerket

Jennifer

Reiste med familie og små barn
Likte: Fasiliteter
We were very happy with our stay! Beds and room were very clean! Lobby, breakfast and pool were great too!
Bodde her 1 natt i februar 2024
Svar fra General Manager den 26. feb. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HORSE CAVE.Please know that your feedback is extremely valuable to us. Again, thank you for choosing Holiday Inn Express.

10/10 – Utmerket

Jeffrey

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra General Manager den 20. feb. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express.Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future.Warm Regards, General Manager

10/10 – Utmerket

patrick

Reiste med familie
Likte: Fasiliteter
Good
Bodde her 1 natt i februar 2024
Svar fra General Manager den 20. feb. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HORSE CAVE.Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future.Warm Regards,General Manager

10/10 – Utmerket

Joel

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Stayed on the way through and also on the way back home on our vacation.
Bodde her 1 natt i desember 2023
Svar fra General Manager den 27. feb. 2024
Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future.

10/10 – Utmerket

Jim

Bodde her 3 netter i februar 2024
Svar fra Chirag den 30. mars 2024
Thank you!

4/10 – Dårlig

Scott

Reiste med familie
Not so good
To start out, the young lady at the desk was very nice. After that, not so much. Since we made our reservations on Hotels.com we could not cancel. My wife and I were looking to relax and have a swim in the pool and hot tub. Upon arriving we were told that the pool was closed and the hot tub did not exist (there is a picture on the Hotels site). We wanted to cancel, but we couldn't. I needed to leave a credit card on file for "incedentals". Later that night I got a notice from my credit card that I had been charged $95.00 for the room. I had already paid on Hotels.com, yet I was charged again. I spoke to the young lady at the desk, she assured me that it would be removed the next day. The next morning I asked again, a different young lady (polite) told me she would take care of it and call me after she talked to the manager. No call, and now I am on my third day talking to the front desk. The charge was finally removed, 4 days later. I don't give bad reviews normally, but it must have been the "perfect storm". Disappointed, Scott
Bodde her 1 natt i januar 2024
Svar fra General Manager den 27. feb. 2024
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 – Utmerket

Leroy

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra General Manager den 20. feb. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HORSE CAVE.Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future.Warm Regards,General Manager

10/10 – Utmerket

David

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff was very nice. The room was very clean and updated. It was a very comfortable stay.
Bodde her 2 netter i februar 2024
Svar fra General Manager den 26. feb. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HORSE CAVE.Please know that your feedback is extremely valuable to us. Again, thank you for choosing Holiday Inn Express.