Terrasse/patio

Anmeldelser av TownePlace Suites by Marriott Hopkinsville

2.5 out of 5
TownePlace Suites by Marriott Hopkinsville
220 Richard Mills Drive, Hopkinsville, KY

Anmeldelser

9,0

Fantastisk

Rangering på 10 − Utmerket. 107 av totalt 160 anmeldelser." "
Rangering på 8 − Bra. 30 av totalt 160 anmeldelser." "
Rangering på 6 − Grei. 11 av totalt 160 anmeldelser." "
Rangering på 4 − Dårlig. 5 av totalt 160 anmeldelser." "
Rangering på 2 − Forferdelig. 7 av totalt 160 anmeldelser." "

9,4/10

Renhold

9,6/10

Personale og service

8,4/10

Fasiliteter

9,4/10

Overnattingsstedets bygg og tilstand

8,4/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Jessica

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
.
Bodde her 3 netter i mai 2024
Svar fra Pam den 22. mai 2024
Thank you for choosing our TownePlace Suites by Marriott, Hopkinsville, KY. We value the opinions of our guest and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. At TownePlace Suites we strive to providing the highest level of hospitality, it is our number one priority! I have shared your feedback with our leadership team and staff. Again, your feedback from your stay will help identify the opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with us.

10/10 – Utmerket

Felicia

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We enjoyed our overnight stay and will return on our next trip.
Bodde her 1 natt i mars 2024
Svar fra Pam den 29. mars 2024
Thank you for choosing our TownePlace Suites for your recent visit to our area. We value the opinions of guests and evaluate each message, suggestion, and comment to find out how we can better improve our service. Your feedback from your stay with us helps us understand the kind of services our guest appreciates as well as deserve and should rightfully expect. Again, thank you for your feedback. Our staff was very happy to know your visit was great! We hope to host you in the future.

10/10 – Utmerket

Jo Renee

Bodde her 1 natt i februar 2024
Svar fra Pam den 21. mars 2024
Thank you for responding about your stay at our TownePlace Suites. We value the opinions of our guests and evaluate each message, suggestion, and comments to find out how we can better improve our guest service to you. We strive to provide services that guests find timely and helpful. We hope to host you again in the future!

10/10 – Utmerket

Mary

Bodde her 1 natt i februar 2024
Svar fra Pam den 21. mars 2024
Thank you for responding about your stay at our TownePlace Suites. We value the opinions of our guests and evaluate each message, suggestion, and comments to find out how we can better improve our guest service to you. We strive to provide services that guests find timely and helpful. We hope to host you again in the future!

8/10 – Bra

Anton

Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Romkomfort
If Road Noise Bothers You…
The road noise on the back of the building is quite noticeable. I will always request a room on the front side
Bodde her 1 natt i januar 2024
Svar fra Pam den 11. jan. 2024
Thank you for taking your valuable time to respond concerning your stay at the TownePlace Suites in Hopkinsville, KY. Please accept our heartfelt apology for what you outlined in your review. Your feedback is a tool we use to help improve our guest experience. I have shared your feedback with our Managment Staff, and we are working on this issue. We hope for another opportunity to host you in the future.

10/10 – Utmerket

Gustavo

Bodde her 1 natt i desember 2023
Svar fra Pam den 28. des. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Utmerket

Angela

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Best Hotel in Hopkinsville
We stay there every Christmas. We love it! Customer service is over the top! The staff always makes you feel welcome. The rooms are always clean and love the spacious bathrooms with walk in showers. This is our hotel and would not stay anywhere else while in Hopkinsville.
Bodde her 2 netter i desember 2023
Svar fra Pam den 27. des. 2023
Thank you for taking your valuable time to respond concerning your stay at our TownePlace Suites by Marriott. Our staff was so happy to hear your stay was great! It is always great to know when a guest had a great stay at our hotel. Hope to see you again in the future.

6/10 – Grei

Burnell

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Fasiliteter
Nice
Bodde her 2 netter i august 2023
Svar fra Pam den 10. okt. 2023
Thank you for taking the time to fill out our online survey. I have shared your score with our staff. We take great pride in our Hampton Inn & Suites and the services we provide for our valued guest. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 – Utmerket

albert

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Everyone was super helpful and polite! Food was good! Pool was very clean as was the lobby! We will definitely be back
Bodde her 4 netter i mai 2023
Svar fra Pam den 31. mai 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with our staff and they join me in thanking you for your kind words. We take great pride in TownePlace & Suites and the services we provide for all our valued guest. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.

6/10 – Grei

Rhonda og Naples

Likte: Renhold og overnattingsstedets bygg og tilstand
Road noise is a little load on 1 side of property so make sure your room is farthest away from highway. They charged us 16.00 when we used our account on netflix. They said it was a internet fee. Nobody advised of this of this charge. Not a big deal but annoying. The TV did not work upon our arrival. Breakfast just makes bare minimum. If you want to use pool you have to go to property next door. Just an average room stay. I expected a little more from a Marriott property to be honest.
Bodde her 2 netter i mars 2023
Svar fra Pam den 20. mars 2023
Thank you for taking your valuable time to respond concerning your stay at our TownePlace Suites in Hopkinsville, KY. I see that your recent stay wasn't up to par. As you may know providing the highest level of hospitality is our number one priority. Hearing we have fallen below that standard is something we immediately addressed. Please accept our heartfelt apology and know we are working on those issues. We hope you will come again. Thank you,

10/10 – Utmerket

Ricky

Forretningsreisende
Likte: Renhold og romkomfort
Bodde her 3 netter i februar 2023
Svar fra Pam den 14. feb. 2023
Thank you for staying with us at the TownePlace Suites. We are so glad to hear that your stay was pleasant and to your satisfaction. The comfort of our guest is our number onepriority and we want to make every guest's stay in our hotel a memorable one by providing outstanding services.I hope our staff achieved the goal of making your stay comfortable by providing outstanding service. It is always a pleasure to hear your feedback about our hotel.

10/10 – Utmerket

Angela

Likte: Renhold og romkomfort
Great Place to Stay!
GREAT CUSTOMER SERVICE!!! I love the lady that checked us in. Wish I knew her name but she went above and beyond to help us get checked in. We had issues with our reservations, she was awesome. I love staying at the hotel. It’s always clean and the people at the front desks are always so nice. I recommend this hotel to everyone that’s visit’s Hopkinsville!
Bodde her 1 natt i desember 2022

10/10 – Utmerket

Brooke og Alachua

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Very nice room, beds were comfotrable!
Bodde her 1 natt i oktober 2022
Svar fra Pam den 3. okt. 2022
Thank you for staying with us and taking the time to let us know about your stay. We hope your stay was pleasant and to your satisfaction. .Our goal is to provide a comfortable and enjoyable experience to all of our guests, and we appreciate your feedback as it provides us with the opportunity to address any issues immediately.We look forward to your return in the near future.

6/10 – Grei

Soyica

Likte: Renhold og overnattingsstedets bygg og tilstand
Due to system issues it was not a good stay. No key to get in and out. The lady at the desk was working by herself and doing her best.
Bodde her 1 natt i september 2022
Svar fra Pam den 3. okt. 2022
Thank you for staying with us and taking the time to let us know about your stay. Our goal is to provide a comfortable and enjoyable experience to all of our guests, and we appreciate your feedback as it provides us with the opportunity to address any issues immediately.We look forward to your return in the near future.

2/10 – Forferdelig

Brianna

Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Fasiliteter
Bodde her 1 natt i juli 2022

8/10 – Bra

Reginald

Likte: Renhold og romkomfort
Great Stay
Great stay always use town suites
Bodde her 2 netter i april 2022
Svar fra Pam den 3. mai 2022
Thank you so much for your amazing review! We hope that you enjoyed your stay at our TownePlace Suites. As you may know providing the highest level of hospitality is our number one priority. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this review.

4/10 – Dårlig

Madeline

Reiste med partner
Likte: Renhold
Likte ikke: Overnattingsstedets bygg og tilstand
Staff was friendly and helpful. The rooms were not in good condition, room door wouldn’t close all the way and we ended up getting a new room. The new room’s shower leaked due to not having a door. Water temperature would drop or spike randomly. We have stayed at better Marriotts
Bodde her 1 natt i april 2022
Svar fra Pam den 25. apr. 2022
Thank you for taking your valuable time concerning your stay at our Towneplace Suites by Marriott in Hopkinsville, KY. As you may know providing the highest level of hospitality is our number one priority and hearing we have fallen below that standard is something we immediately addressed. Our maintenance dept is taking care of those things you outlined in your review. Please accept our heartfelt apology and we hope you will come again real soon!

10/10 – Utmerket

Jongil

Forretningsreisende
Likte: Renhold og romkomfort
Bodde her 1 natt i februar 2022
Svar fra Pam den 24. feb. 2022
Thank you for responding concerning your stay at our Towneplace Suite in Hopkinsville, KY. It made our staff smile when they saw your score. Our goal is that your stay be 100 perfect and we are so happy you it was! we hope to see you back again real soon.

10/10 – Utmerket

Christopher

Forretningsreisende
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 2 netter i februar 2022
Svar fra Pam den 14. feb. 2022
WOW! This will make our team smile.. So glad you enjoyed your stay with us at the Towneplace Suites... Please come back gain real soon!

2/10 – Forferdelig

Dean

Bodde her 7 netter i desember 2021

10/10 – Utmerket

Koji

Bodde her 7 netter i oktober 2021
Svar fra Pam den 5. apr. 2022
Thank you so much!

10/10 – Utmerket

Sarah

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The hotel was extremely clean (which is most important to me). Our bed was so comfortable! The staff were very friendly. There was a cool outside fire pit that I thought was a nice touch! I didn’t realize it was a pet friendly hotel so that’s just an FYI.
Bodde her 1 natt i september 2021
Svar fra Pam den 1. okt. 2021
WOW! your comments will make our team smile! we are so thrilled you enjoyed your stay with us! We hope you come and stay with us again real soon!

10/10 – Utmerket

Michael

Likte: Renhold og romkomfort
Bodde her 1 natt i september 2021
Svar fra Hotel Jeff den 21. sep. 2021
WOW! We LOVE all those 10's! Thank you so much! We appreciate you taking the time to complete the review. We will see you again real soon!

8/10 – Bra

Rodrick Dewayne og Medina

Bodde her 1 natt i september 2021

6/10 – Grei

Stephanie

Likte: Fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 4 netter i august 2021

10/10 – Utmerket

Rochelle

Reiste med familie og små barn
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
swimming pool not operable
Bodde her 2 netter i august 2021
Svar fra Hotel Jeff den 21. sep. 2021
Thank you so much for your review. We are SO sorry our pool was inoperable during the stay. We hope to see you soon. Our pool will be up and running for you next season. Enjoy the remainder of 2021!

2/10 – Forferdelig

Zac

Reiste med familie
Likte ikke: Renhold og romkomfort
Charged extra fees without explanation or consent
Bodde her 1 natt i august 2021
Svar fra Frank den 15. aug. 2021
We do apologize for any misunderstanding that may have occurred.

6/10 – Grei

Linda

Reiste med familie
Likte ikke: Renhold
Disappointed with bathroom.
Ok except the jets in tub we’re absolutely filthy. We did not get a shower there the entire time we were there. Otherwise, rested good at night.
Bodde her 1 natt i august 2021
Svar fra hotel jeff den 21. sep. 2021
Thank you so much for taking your valuable time to respond to the Hotels.com survey. Please feel free to contact us directly concerning your bathroom tub jets. Our hotel doesn't offer hot tubs in our rooms and I would like to discuss what area of the tub (jets) you are mentioning in your review. I look forward to speaking with you soon!

10/10 – Utmerket

David

Reiste med familie
Likte: Renhold og romkomfort
Bodde her 1 natt i juli 2021
Svar fra Frank den 11. aug. 2021
Thank you David! we hope you come back to visit us soon!

6/10 – Grei

Brent

Likte: Fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Renhold
Bodde her 1 natt i juli 2021

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Great place to stay!
Bodde her 1 natt i juli 2021
Svar fra Frank den 11. aug. 2021
Thank you! We hope you come back soon.

10/10 – Utmerket

Catherine

Bodde her 1 natt i juli 2021

10/10 – Utmerket

Verifisert reisende

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Very clean
Bodde her 2 netter i juli 2021
Svar fra Front desk manager den 14. aug. 2021
Thank you for staying with us! Were glad you enjoyed your stay.

8/10 – Bra

Verifisert reisende

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 4 netter i juli 2021
Svar fra Frank den 15. aug. 2021
Thank you for staying with us, we hope you return soon!

2/10 – Forferdelig

Verifisert reisende

Reiste med familie og små barn
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The pillows were dirty and there was blood on the sheets! Unacceptable!
Bodde her 1 natt i juli 2021
Svar fra Frank den 15. aug. 2021
We do apologize for any negative occurrences you may have encountered during your stay. We hope you will return so we may give you the stay you deserve.

10/10 – Utmerket

Verifisert reisende

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Clean property, beautiful area. Front desk was kind of rude, but that did not ruin our stay. We would stay again if in the area.
Bodde her 1 natt i april 2021
Svar fra Frank den 15. aug. 2021
We do apologize for any negative attitude you may have received. We hope you choose to visit us soon!

6/10 – Grei

Verifisert reisende

Reiste med familie
Likte: Renhold
Pool is shut down due to covid and AC in room was barely cooling room. Other than that…. A nice place and very nice work staff
Bodde her 3 netter i juni 2021
Svar fra Frank den 15. aug. 2021
Thank you for staying with us, we hope you visit soon!

10/10 – Utmerket

Lori

Bodde her 2 netter i juni 2021
Svar fra Frank den 15. aug. 2021
Thank you for staying with us, We hope you visit again soon!

8/10 – Bra

Verifisert reisende

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The property was nice and clean. Just a little sad the pool was closed.
Bodde her 3 netter i juni 2021
Svar fra Frank den 15. aug. 2021
Thank you for staying with us, we hope you visit soon!

10/10 – Utmerket

Verifisert reisende

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Absolutely delightful. A bit more than I wanted to pay but we ended up here because the hotel we originally book was terrible. You get what you pay for and this was worth it.
Bodde her 1 natt i juni 2021
Svar fra Thank You den 19. juni 2021
Thank you for staying with us at TownePlace Suites, Hopkinsville. Your feedback is valuable to us, to continue to create a level of excellence that is expected of our guests. Thank you again, James Bland, Front Desk Manager TownePlace Suites - Hopkinsville

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 2 netter i juni 2021

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold og romkomfort
Very clean and comfortable. Staff was very friendly and accommodating.
Bodde her 1 natt i juni 2021
Svar fra James Bland, Front Desk Manager den 19. juni 2021
Thank you for staying with us at TownePlace Suites, Hopkinsville. Your feedback is valuable to us to continue to provide excellent service to our guests. Thank you, James Bland, Front Desk Manager TownePlace Suites - Hopkinville

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The room was wonderful- spacious and clean with a nice kitchenette.
Bodde her 2 netter i mai 2021
Svar fra James Bland, Front Desk Manager den 9. juni 2021
Thank you for staying with TownePlace Suite, Hopkinsville.

10/10 – Utmerket

Elizabeth

Reiste med familie
Likte: Renhold og romkomfort
Awesome over night stay
Had a wonderful stay and definitely received more than expected.
Bodde her 1 natt i mai 2021
Svar fra James Bland, Front Desk Manager den 26. mai 2021
Thank you, Elizabeth for staying with us at TownePlace Suites, your feedback is important to us, we are glad you enjoyed your stay. Thank you, James Bland, Front Desk Manager.

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Good staff good room good stay
Bodde her 1 natt i mai 2021
Svar fra James Bland, Front Desk Manager den 26. mai 2021
Thank you for staying at TownePlace Suites at Hopkinsville. We are excited that you enjoyed your stay, and look forward to seeing you again. Thank you, James Bland, Front Desk Manager

10/10 – Utmerket

Verifisert reisende

Bodde her 1 natt i mai 2021
Svar fra James Bland, Front Desk Manager den 9. juni 2021
Thank you for staying with TownePlace Suites, Hopkinsville. Your review about your stay is important to us to train our Front Desk Associates.

2/10 – Forferdelig

Verifisert reisende

Bodde her 2 netter i mai 2021
Svar fra James Bland, Front Desk Manager den 1. juni 2021
So sorry that your experience with us was unpleasant. If you would like please contact me directly so you can talk to me and see if we can better serve you and our guest better next time. Please email me with your concerns. james.bland@hnhospitality.com

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
This is a very nice place! Our suite had a working kitchen in it including a dishwasher. The bathroom was amazing! I'll always look for a Towneplace suites every time we travel. Loved it!
Bodde her 1 natt i april 2021
Svar fra James Bland, Customer Service/Front Desk Manager den 27. apr. 2021
Thank you for those kind words, we try hard at TownePlace Suites to provide a truly exceptional hotel experience. Your feedback is very valuable to us as a team. Thank you again for your stay.

10/10 – Utmerket

Giselle

Likte: Renhold og romkomfort
We loved the room, kitchen and space. Will definitely stay again at Towne Suites.
Bodde her 1 natt i april 2021
Svar fra James Bland, Front Desk Manager den 26. apr. 2021
Thank you for your wonderful response. Guest like you make our job so enjoyable. We work hard to make your stay pleasant. Please come and visit us again. You are always welcome at TownePlace Suites Hopkinsville.

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2021
Svar fra TownePlace Suites Staff den 17. apr. 2021
Thank you for staying with us, you are a very valuable part of our business. Please visit us again.