Hoteller i Hiragatako Onsen

"We booked three non-smoking rooms, but all rooms had a strong and persistent smell of cigarette smoke, which caused physical discomfort and allergic reactions for one of the guests. In addition, the rooms were generally dirty and poorly maintained, which made the stay feel unhygienic and uncomfortable. We immediately contacted the hotel and asked for an alternative non-smoking room. The only option offered was a paid upgrade, which we declined, as the issue was not caused by us. We were also allowed to check rooms on other floors, but the smell of smoke was present there as well. Because the rooms did not match the description and the issue could not be resolved, we had to check out early for health reasons. To the hotel’s credit, we were refunded for the last night, which we appreciate. Overall, this was a disappointing experience. We would not recommend this hotel, especially to guests who require genuinely non-smoking and clean rooms."