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Anmeldelser av Grand Hilton Head Inn, Ascend Hotel Collection

2.5 out of 5
Grand Hilton Head Inn, Ascend Hotel Collection
36 S Forest Beach Dr, Hilton Head Island, SC

Anmeldelser

7,4

Bra

Rangering på 10 − Utmerket. 240 av totalt 729 anmeldelser." "
Rangering på 8 − Bra. 219 av totalt 729 anmeldelser." "
Rangering på 6 − Grei. 111 av totalt 729 anmeldelser." "
Rangering på 4 − Dårlig. 89 av totalt 729 anmeldelser." "
Rangering på 2 − Forferdelig. 70 av totalt 729 anmeldelser." "

7,8/10

Renhold

7,8/10

Personale og service

7,4/10

Fasiliteter

7,2/10

Overnattingsstedets bygg og tilstand

7,8/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Lauren

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Convenient location and great staff!
Bodde her 1 natt i april 2024

8/10 – Bra

KEVIN

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Even with the construction going on the crew and staff were excellent.
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Romina

Likte: Renhold og personale og service
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Catherine

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Short walk to beach, nice clean pool
Bodde her 1 natt i mai 2024

4/10 – Dårlig

carl

Reiste med partner
Likte: Fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
If you like gas powered leaf blowers clearing out the parking lot at 730am this is the place for you.
Bodde her 1 natt i mai 2024

6/10 – Grei

Ralik

Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Susan

Reiste med partner
Likte: Renhold og personale og service
Walking distance to the beach and a cute shopping strip with plenty of restaurants. They're under construction but you can't hear it going on. Arthur and Rohan were very helpful and friendly.
Bodde her 1 natt i mai 2024

8/10 – Bra

Mark og Anderson

Reiste med familie
Likte: Renhold
The hotel is being renovated; the staff when present were not attentive. Parking is a hassle if the spaces around the front of hotel are full
Bodde her 3 netter i mai 2024

8/10 – Bra

christine

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Room was nice..couple things needed to be fixed, esp out towel bar the bathroom! And the "balcony" was not wide enought for a chair so you couldn't even sit out there..
Bodde her 1 natt i mai 2024

6/10 – Grei

Anita

Reiste med partner
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Our room was clean and comfortable. The arm rest on the office chair was really frayed..We could hear all the noise at the pool. Kids being kids. I get it. The dining area floor and tables could have used cleaning after guests left and garbage can was overflowing. It could be really nice if workers took a little more initiative. It was a great location, but I would not call it. Grand Hilton because it fell short.
Bodde her 1 natt i april 2024

10/10 – Utmerket

Shawn

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024

6/10 – Grei

MINAZ

Likte: Renhold og personale og service
Bodde her 4 netter i april 2024

2/10 – Forferdelig

Comalytha

Reiste med partner
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
You could here the people next door and in the hall. The breakfast was garbage. Whole experience was not as i expected
Bodde her 2 netter i april 2024

10/10 – Utmerket

michael

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Front desk staff was fantastic.
Bodde her 1 natt i april 2024

8/10 – Bra

KEVIN

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The property is in the process of a renovation. I felt the staff did a great job of working around and taking care of guests. I'd stay here again and will in about a month.
Bodde her 2 netter i april 2024

8/10 – Bra

Rachelle

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hardly nowhere to park!
Bodde her 1 natt i april 2024

6/10 – Grei

Tracey

Reiste med partner
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
The property was undergoing construction so some things like the fitness center was closed. The breakfast was lack luster.
Bodde her 5 netter i april 2024

10/10 – Utmerket

Raymond

Bodde her 1 natt i april 2024

6/10 – Grei

Colleen

Reiste med en gruppe
Likte: Renhold
Loved the convenience to the beach. Did not like how they said we were getting a balcony room when our room had a little ledge could not sit out on it and two big air handliers as our view. When asked to change rooms was told all the rooms were like that. Breakfast could have been better. Short supplies and staff. Under contruction. But the convenience to the beach made it worth the stay.
Bodde her 3 netter i april 2024

8/10 – Bra

Vinod Kumar

Bodde her 1 natt i april 2024

8/10 – Bra

Jose

Reiste med partner, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nos gusto a mi y a mi familia
Bodde her 1 natt i april 2024

8/10 – Bra

Ambra

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
My family and I had a good time. We will be back!
Bodde her 2 netter i april 2024

6/10 – Grei

Sharon

Reiste med familie
The remodeling part workers everywhere.
Bodde her 2 netter i april 2024

4/10 – Dårlig

Betsy

Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
This property is going through a majority renovation currently. No workout area,no downstairs restrooms and generally noisy and dirty conditions. I wouldn't recommend staying there until the renovation is completed. It will be nice when everything is completed but until then go somewhere else.
Bodde her 4 netter i mars 2024

10/10 – Utmerket

Oliver

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very clean space. Close proximity to beach, like a garden walk to get there (like most of the island). Friendly staff.
Bodde her 1 natt i mars 2024

4/10 – Dårlig

Timothy

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
The best thing about the hotel is the closeness to Coligny Beach area. Major complaints: the pillows are the size of throw pillows on a couch. Standard size pillows should be standard. I also did not appreciate being harassed by salespeople in the lobby all day the entire duration of the trip. We started sneaking in by the pool to avoid them. Awkward.

4/10 – Dårlig

Doug

Reiste med partner, Forretningsreisende
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This place was under disorganized, low qulity remodeling, failing to ever secure the building during my 4 night stay, no ceiling finish or consealment in the lobby, wires hanging, gaps in lobby floor tile from demo'd walls, no caution, failing to hit any mark better than poor. my room wasnt even finished, there was an 8" square hole in the wall, unsealed sheetrock patches, multiple holes inside the shower from a botched door installation, a dirty wingback chair, the smoke detector signaled dead battery one night for a couple minutes in the middle of the night, seized desk-chair-wheels (this was a working trip) the fitted sheets didnt fit, the door was beeping randomly, failing the key card multiple times per day, the fire escape / stairs have a failing, strobing light at the top of one flight and crumbling, shaky concrete steps, cold coffee, cold "hot water" next to the coffe, no decaf, buscuits but no gravy, And... my girlfrind left me. but expedia mentioned none of these things, and the staff was shamless, unskilled and detached, The "grand" should be closed. It is not currently hospital. 03/25/24 hbd rlu 💜
Bodde her 4 netter i mars 2024

2/10 – Forferdelig

Kristin

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The website, Expedia & the Grand Hilton site, fail to mention that every inch of the hotel is under major construction/renovation. Want to be woken up by 8am to the sound of hammers, hoping for a massive headache due to painting being done immediately outside your room door, or perhaps you want to eat breakfast under drywalled ceilings with random access points cut into them - then this is your place to be! The room was a mismatched montage of half way finished updates & the wooden bed frames protruded inches past the mattress, who doesn't love getting out of bed by swinging your legs over the side like a gymnast dismounting from the vault to avoid a broken toe. The list could go on, save yourself headaches and do not waste your hard earned money here.
Bodde her 2 netter i mars 2024

6/10 – Grei

Donald

Reiste med partner
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Unfortunately the property was under construction ( which wasn’t disclosed when we made our reservation). With wires hanging down from the ceiling in the foyer etc. Didn’t realize until 2 am with 2 rooms noisily partying on our floor that we discovered the telephones in the rooms were not working. Called hotel using our cell phones but front desk did not answer which meant getting dressed and going down to the front desk to advise them of the noise. Which I am happy to say was resolved quite quickly by the front desk person. I am sure once the Reno’s are finished that the guest experience will be much better. Don
Bodde her 1 natt i mars 2024

6/10 – Grei

ANTHEA

Reiste med partner
Likte: Renhold
The property was being refurbished which meant the rooms were in transmission mode. The reception was also a surprise when we walked in and the front desk lady wasn’t very welcoming. Not even a smile.
Bodde her 1 natt i mars 2024

8/10 – Bra

Danny og Liberty

Reiste med partner
Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
The staff were friendly and helpful. The room was clean, modern and very comfortable. It was a short walk to the beach and shopping. Location was optimum for us. The building was undergoing renovation in the public areas but it did not bother us.
Bodde her 2 netter i mars 2024

8/10 – Bra

Grazina

Reiste med partner
Likte: Renhold og personale og service
Great access to beach and town centre. Very clean and enjoyed the studio room, very large. Need a new couch (rock hard) and add a chair.
Bodde her 3 netter i mars 2024

10/10 – Utmerket

Lagrande

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Awesome stay
Bodde her 1 natt i februar 2024

10/10 – Utmerket

Nancy

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The location was very good. We enjoyed the walking paths right in front of the hotel.
Bodde her 1 natt i februar 2024

10/10 – Utmerket

Robert

Bodde her 1 natt i mars 2024

10/10 – Utmerket

Linda

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i februar 2024

10/10 – Utmerket

Frank

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
this hotel is great...awesome staff & very convenient to everything I need on Hilton Head !
Bodde her 2 netter i februar 2024

10/10 – Utmerket

Michael

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Clean Quiet and Comfortable. Bed was Awesome (firm soft pillows and nice down comforter Great TV Bathroom Etc
Bodde her 2 netter i februar 2024

10/10 – Utmerket

Aleaia

Likte: Renhold, personale og service og romkomfort
The hotel was very clean. The breakfast was okay but the staff let the biscuits get very hard. Nice staff great stay
Bodde her 2 netter i februar 2024

6/10 – Grei

John

Reiste med familie
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Pros: Location was convenient to Coligny Plaza and beach access. Room was clean and we had room service everyday. Cons: Limited parking. Poor lighting in room. Poor internet service. Dining area was small and seating limited. Food, while satisfactory, was not refilled/replenished. (Ex. Breakfast was 7 - 10 AM; eggs and sausage bins were empty at 8 AM. Still under construction. Would not stay at this location again.
Bodde her 3 netter i februar 2024

8/10 – Bra

Kimberly

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
Under construction. Looks like nice upgrades, but they were in the process of painting hallways. Parking options are limited. Great location and walking distance to the beach. Breakfast was good, waffles, eggs, biscuits, cereal, etc. good rate
Bodde her 1 natt i februar 2024

2/10 – Forferdelig

Donna

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
False advertising. The pictures were not even close to what is was. Dark, shabby, creepy. The lighting in the rooms was non-existent (so you couldn't see how bad it was). Receptionist was terrible. The pictures of breakfast dining room and food stations - didn't exist! One room had a roach crawling across the bathroom door. One entire floor was under construction. None of this was indicated on their website. The pictures they showed of rooms were light & bright, not the truth.
Bodde her 2 netter i februar 2024

6/10 – Grei

Andy

Under construction and not too clean
Bodde her 3 netter i februar 2024

6/10 – Grei

Verifisert reisende

Likte ikke: Overnattingsstedets bygg og tilstand
Hilton Head visit
The hotel was undergoing a renovation, so there was noise and also we lost water for a bit. The housekeeping was inconsistent. The biggest annoyance was someone in the lobby stopping you each night to try to rope you into going to a condo presentation. That happened on the street several times, and that is fine (expected) but should not be happening at your own hotel. I probably would not stay there in the future, unless their renovation is completed and the hotel is nicer. It did not live up to the quality I expected.
Bodde her 3 netter i februar 2024

8/10 – Bra

Ronald

Likte: Renhold, personale og service og romkomfort
Bodde her 2 netter i februar 2024

10/10 – Utmerket

Sheree og Atlanta

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice and quiet. They have wood floors instead of that dusty funky carpet.
Bodde her 2 netter i februar 2024

6/10 – Grei

Lashenia

Likte: Personale og service
Bodde her 1 natt i februar 2024

8/10 – Bra

thomas a

Likte: Renhold og personale og service
Everything in this whole town is the same color lol
Bodde her 1 natt i februar 2024

8/10 – Bra

Tom

Likte: Personale og service og romkomfort
Aged
Premier hotel showing it's age
Bodde her 2 netter i januar 2024

8/10 – Bra

Maralie

Reiste med familie
Front desk gal was great. Maintenance man was grumpy. Rooms were being renovated. Super close to beach. Bed was VERY COMFORTABLE!!