Looks are not deceiving and what a great home to host a family/extended family vacation.Would've rated Excellent, but there were a few issues that were not addressed: Fire Pit was inoperable and we had planned an evening of smores around the pit. Yes there was a fire place but its hard to squeeze more than 2-3 folks in front of a fire place.Remote control for the main TV did'nt work.Reached out and the gentleman came to service the remote, stated the toggle was broken and you had to use voice command. This did not work well with an 88 year old individual with a touch of dimentia and often was up in the middle of the night to watch tv. Very frustrating for the 88 year old and for his daughter that had to assist him in the night and throughout the day due to this issue.The Grill on the 1st floor did not work, and while not a hinderance was not diclosed at the time of renting or any other time prior to arrival.It was nice to have accoutrements throughout the house and the excessive amount of beach towels available.The mattresses are very soft and many people had backaches through out the week.Mentioned the issues above to property manager we were told that these things would be considered if we booked again, kind of makes you feel like your on the hook.What happened to wanting you to feel good about every experience that took place.Unfortunate they chose to handle it this way. When you spend this kind of you're not looking to get anything free, just what you paid for.