Eksteriør

Anmeldelser av CASTLE Hilo Hawaiian Hotel

3.5 out of 5
CASTLE Hilo Hawaiian Hotel
71 Banyan Dr, Hilo, HI

Anmeldelser

8,4

Veldig bra

Rangering på 10 − Utmerket. 469 av totalt 1017 anmeldelser." "
Rangering på 8 − Bra. 318 av totalt 1017 anmeldelser." "
Rangering på 6 − Grei. 144 av totalt 1017 anmeldelser." "
Rangering på 4 − Dårlig. 49 av totalt 1017 anmeldelser." "
Rangering på 2 − Forferdelig. 37 av totalt 1017 anmeldelser." "

8,2/10

Renhold

8,6/10

Personale og service

7,8/10

Fasiliteter

7,8/10

Overnattingsstedets bygg og tilstand

8,2/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Sabine og Jülich

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Schöne Lage an der Bucht von Hilo. Direkt neben einem kleinen Park und Coconut Island. Freundliches Personal. Nehmen Gastwünsche ernst.
Bodde her 8 netter i april 2024

8/10 – Bra

Yoshihiro

Likte: Renhold og personale og service
I will stay again.
Bodde her 4 netter i april 2024

8/10 – Bra

Mark Patrick

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I stay at this hotel every time I go to Hilo. Very close drive from the airport. Beautiful park surrounds the hotel. Very convenient to downtown Hilo and shops to the south. Great service from staff and convenient parking also free wifi. Highly recommend the location when staying in Hilo
Bodde her 4 netter i april 2024
Svar fra Reservations Department den 25. apr. 2024
Thank you, Mark, for your rating and always coming back! We appreciate your feedback. We are grateful you enjoyed your stay and view. Mahalo for choosing the Hilo Hawaiian Hotel

8/10 – Bra

vernon

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was exceptional, nice breakfast, everything worked,hot water, laundry area, view in area is exceptional, quickly moved me to another room was across from elevators one elevator door was making noise as they passed and children getting off screaming.Next room quiet
Bodde her 4 netter i april 2024
Svar fra KK den 25. apr. 2024
Thank you, Vernon, for your comments, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel.

10/10 – Utmerket

Dawn

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The only minor thing is one free breakfast box per room per day no matter how many people are staying in the room. Otherwise the grounds are beautiful and the attached restaurant has great staff with great food. Service is fast & food is delivered fast. The location is great for doing things on that side of the island. I would definitely stay there again.
Bodde her 2 netter i april 2024
Svar fra KK den 24. apr. 2024
Thank you, Dawn, for your comments, we appreciate your feedback. mahalo for choosing the Hilo Hawaiian Hotel

8/10 – Bra

Sachiko

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i april 2024
Svar fra Reservations Department den 25. apr. 2024
Thank you, Sachiko, for your rating, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel.

6/10 – Grei

Songx

Reiste med familie
Likte: Personale og service og fasiliteter
The fridge was smelly with rusted rack inside. The complimentary breakfast was bad (it was complimentary so I can’t say anything but I do expect a better one)
Bodde her 1 natt i april 2024
Svar fra KK den 22. apr. 2024
Thank you, Songx, for your comment, we appreciate your feedback. Our complimentary continental breakfast consists of Coffee, pastries, fruits and juices. Full breakfast menu items are served in our WSW Restaurant. The rooms issue will be addressed immediately. Mahalo for choosing the Hilo Hawaiian Hotel.

8/10 – Bra

George

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Location excellent
Bodde her 3 netter i april 2024
Svar fra KK den 22. apr. 2024
Thank you, George, for your comment, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel.

8/10 – Bra

jose

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The room was very spacious and comfortable. We had a good view of Banyan Drive. The lobby area is very clean and welcoming. The only thing I didn't like too much was the continental breakfast. All the food offered is sweet (pastries, fruit, oatmeal), and I feel that something salty would make it perfect (hams, eggs, sausage, etc)
Bodde her 3 netter i april 2024
Svar fra KK den 22. apr. 2024
Thank you, Jose, for your comments, we appreciate your feedback. Full breakfast menu items (hams, eggs, sausage, etc.) are served in our WSW Restaurant. The free Continental Breakfast consists of the "sweet" items you mention. Mahalo for choosing the Hilo Hawaiian Hotel.

6/10 – Grei

Jane

Reiste med familie
Likte: Renhold og personale og service
Likte ikke: Fasiliteter
The shower curtain barely touched the tub. As a result water occurred on the floor a lot. Check in process took too long and there was a long line. The staff as very nice and accommodating.
Bodde her 2 netter i april 2024
Svar fra KK den 22. apr. 2024
Thank you, Jane, for your comments, we appreciate your feedback. We will address the issues that you mention. Mahalo for choosing the Hilo Hawaiian Hotel.

8/10 – Bra

Melissa

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Not an updated property but great location! Could walk all over and to lots Of restaurants - loved the hotel!
Bodde her 2 netter i mars 2024
Svar fra KK den 22. apr. 2024
Thank you, Melissa, for your comment, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel.

6/10 – Grei

EMI

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bodde her 7 netter i april 2024
Svar fra Reservations Department den 16. apr. 2024
Thank you, Emi, we are sorry we did not meet your or our expectations. We will do our best to improve our services. Mahalo.

10/10 – Utmerket

Jonatan

Reiste med partner, Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Exceeded expectations, clean and room looks recently restored.
Bodde her 1 natt i april 2024
Svar fra Reservations Department den 16. apr. 2024
Thank you, Jonatan, for your rating, we appreciate your feedback. We are glad you enjoyed the stay. Mahalo for choosing the Hilo Hawaiian Hotel.

10/10 – Utmerket

Sylvia

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loved the complimentary breakfast boxes! Very convenient.
Bodde her 2 netter i april 2024
Svar fra Reservations Department den 16. apr. 2024
Thank you, Sylvia, for your rating, we appreciate your feedback. We are glad you enjoyed the stay and the continental breakfast! Mahalo for choosing the Hilo Hawaiian Hotel.

8/10 – Bra

SUSUMU

Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
スタッフがフレンドリーで声を掛けやすかった。廊下などに少しゴミが落ちていて、残念に思った。サービスはよく考えられていて気持ち良かった。
Bodde her 3 netter i mars 2024
Svar fra Reservations Department den 3. apr. 2024
Thank you, Susumu, we are sorry we did not meet your or our expectations, but we are glad the staff was helpful and friendly. We will do our best to improve our services. Mahalo.

10/10 – Utmerket

Bobbie og Lihue

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
All of the above
Bodde her 1 natt i mars 2024
Svar fra Reservations Department den 3. apr. 2024
Thank you, Bobbie, for your rating, we appreciate your feedback. We are glad you enjoyed the stay. Mahalo for choosing the Hilo Hawaiian Hotel.

10/10 – Utmerket

Joly

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very clean room as per my request. Mahalo! Nice service, nice staff.
Bodde her 3 netter i mars 2024
Svar fra Reservations Department den 3. apr. 2024
Thank you, Joly, for your rating, we appreciate your feedback. We are glad you enjoyed the stay. Mahalo for choosing the Hilo Hawaiian Hotel.

8/10 – Bra

Marguerite og Banning

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I liked that I was able to park close to the entrance. I’m a seasoned traveler and did not want to be parked far away when arriving after dark or leaving in the early morning hours.
Bodde her 3 netter i mars 2024
Svar fra Reservations Department den 3. apr. 2024
Thank you, Marguerite, for your rating, we appreciate your feedback. We are glad you enjoyed the stay and the parking. Mahalo for choosing the Hilo Hawaiian Hotel.

6/10 – Grei

Joseph Mark

Likte: Renhold
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
No seating except at the pool. People playing loud music half the night. Will never go back.
Bodde her 5 netter i mars 2024
Svar fra Reservations Department den 3. apr. 2024
Thank you, Joseph, we are sorry we did not meet your or our expectations. We will do our best to improve our services. Mahalo.

8/10 – Bra

Yuko

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The location is really nice.
Bodde her 1 natt i mars 2024
Svar fra Reservations Department den 3. apr. 2024
Thank you, Yuko, for your rating, we appreciate your feedback. We are glad you enjoyed the view. Mahalo for choosing the Hilo Hawaiian Hotel.

6/10 – Grei

Jennifer

Reiste med familie
Likte ikke: Personale og service
Beautiful setting
Bodde her 1 natt i januar 2024
Svar fra Reservations Department den 3. apr. 2024
Thank you, Jennifer, for your rating, we appreciate your feedback. We are glad you the view. Mahalo for choosing the Hilo Hawaiian Hotel.

6/10 – Grei

Skye

Bodde her 2 netter i mars 2024
Svar fra Reservations Department den 3. apr. 2024
Thank you, Skye, for your rating, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel.

8/10 – Bra

Hirono

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Nice view from the room!
Bodde her 2 netter i mars 2024
Svar fra Reservations Department den 3. apr. 2024
Thank you, Hirono, for your rating, we appreciate your feedback. We are glad you enjoyed the view. Mahalo for choosing the Hilo Hawaiian Hotel.

6/10 – Grei

Paula

Reiste med familie
Interior rooms, bathrooms and hallways need to be updated and painted. The Japanese garden park within walking distance from the hotel was incredible. The hotel should tell you about it when checking in. Staff didn’t have much knowledge of events. We flew in for the Big Island International Marathon. It was surprising they didn’t know anything about it as it started and ended on their hotel property. Didn’t care for the abandon hotel directly in view from the pool or the nightly loud music coming from the local golf shop. Hotel was conveniently located within minutes of the Hilo Airport.
Bodde her 4 netter i mars 2024
Svar fra Reservations Department den 3. apr. 2024
Thank you, Paula, for your comments, we appreciate your feedback. We are working towards updating the hotel. The state government is finally tearing down the hotel next door, we apologies for any inconveniences you faced. Mahalo for choosing the Hilo Hawaiian Hotel.

8/10 – Bra

Steve

Likte: Renhold og overnattingsstedets bygg og tilstand
Location
Bodde her 2 netter i mars 2024
Svar fra Reservations Department den 3. apr. 2024
Thank you, Steve, for your rating, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel.

10/10 – Utmerket

Jorge

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
It’s good,
Bodde her 2 netter i februar 2024
Svar fra Reservations Department den 16. apr. 2024
Thank you, Jorge, for your rating, we appreciate your feedback. We are glad you enjoyed the stay. Mahalo for choosing the Hilo Hawaiian Hotel.

10/10 – Utmerket

Srividya

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
No bells or whistles - basic accommodation. Had free breakfast which was good but had weird system. Still we were able to eat enough.
Bodde her 2 netter i desember 2023
Svar fra Reservations Department den 22. mars 2024
Thank you, Srividya, for your rating, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel.

10/10 – Utmerket

Thomas og Greenwich

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful location on Hilo Bay. Breezy lobby, great little bar with live music (M-F), fun and lovely staff. The outer grounds are magnificant, Banyan Drive is something to behold on foot.
Bodde her 1 natt i mars 2024
Svar fra Reservations Department den 22. mars 2024
Thank you, Thomas, for your rating, we appreciate your feedback. We are glad you enjoyed the stay and the view. Mahalo for choosing the Hilo Hawaiian Hotel.

6/10 – Grei

Robert

Reiste med partner
Likte ikke: Fasiliteter
Nice location with a view over the bay, provided you pay for a room with a balcony. Be warned though, parties from neighboring park can disturb your rest! There is a resort fee for this very average property and Hilo has seen better days. We needed a quick one night stay and purchased based on convenience and slightly lower price than it's neighboring Hilton property. Overall it's a 2.5 property and no comparison to "resort" offerings on West side of island.
Bodde her 1 natt i mars 2024
Svar fra Reservations Department den 22. mars 2024
Thank you, Robert, for your rating and comments, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel.

8/10 – Bra

Tiedji

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Quiet stay the night before the marathon. Staff was friendly and let us check out an hour late. There’re were a few small maintenance issues (leaking toilet, toilet paper holder very loose), but we slept well and it was good overall.
Bodde her 1 natt i mars 2024
Svar fra Reservations Department den 22. mars 2024
Thank you, Tiedji, for your rating and comments, we appreciate your feedback. We apologies for the maintenance issues. Mahalo for choosing the Hilo Hawaiian Hotel.

10/10 – Utmerket

Lynn

Likte: Renhold og personale og service
Beautiful grounds and views on the property. Staff were so kind and helpful! The restaurant had great food. Highly recommend this hotel!
Bodde her 7 netter i mars 2024
Svar fra Reservations Department den 22. mars 2024
Thank you, Lynn, for your rating, we appreciate your feedback. We are glad you enjoyed the view and food! Mahalo for choosing the Hilo Hawaiian Hotel.

10/10 – Utmerket

Anthony

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
Older but going thru renovations… beautiful ocean bay views… we walked down Banyan Blvd to see signs of those who had planted trees .. some were in poor repair and barely visible… disturbing how many ferrel cats we saw… cannot believe there is no way to cut down on population.. I understand they are expanding territory and endangering the native bird population… area around hotel is decaying! Older hotels which seemed closed and are being used as residency hotels/aoartments … sad to see such a setting being taken over by ferrel cats!
Bodde her 1 natt i mars 2024
Svar fra Reservations Department den 22. mars 2024
Thank you, Anthony, for your rating and comments, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel.

8/10 – Bra

Christine

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We had a wonderful vacation in Hilo! The hotel entrance was beautiful and front desk staff was quite pleasant. I know updates are currently being made to rooms, so it isn't fair to be overly critical.... Our room was clean, quiet, and everything we needed it to be. The dining options were generally good, though we would have preferred more variety in the free continental breakfast. It was heavy on carbs with the croissants, donuts, banana bread, and oatmeal. The fresh fruit was good. A protein option would have been nice...perhaps yogurt... though my husband prefers eggs and potatoes.
Bodde her 5 netter i mars 2024
Svar fra Reservations Department den 22. mars 2024
Thank you, Christine, for your rating and comments. We appreciate your feedback. We will pass along the information to our food and beverage department. Mahalo for choosing the Hilo Hawaiian Hotel.

8/10 – Bra

Cecilia

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
It was a decent hotel but the hotel next door was run down construction noise was also annoying wouldn’t care but our room was next to it but other that it was nice also not much to do in Hilo so we drove to Kona a lot they should offer more entertainment in Hilo
Bodde her 4 netter i februar 2024
Svar fra Reservations Department den 22. mars 2024
Thank you, Cecilia, for your comments, we appreciate your feedback. The state government is finally tearing down the hotel next door, we apologies for any inconveniences you faced. We've been waiting a long time for this. Mahalo for choosing the Hilo Hawaiian Hotel.

10/10 – Utmerket

Danielle

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mars 2024
Svar fra Reservations Department den 22. mars 2024
Thank you, Danielle, for your rating, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel.

4/10 – Dårlig

Lyssa

Reiste med familie
Likte ikke: Renhold og personale og service
There were roaches in the bathroom crawling all over the counters. The continental breakfast area was dirty and we had to wait for over 20 minutes for coffee and food to be replenished.
Bodde her 3 netter i mars 2024
Svar fra Reservations Department den 22. mars 2024
Thank you Lyssa, we are sorry we did not meet your or our expectations. We will do our best to improve our services. Mahalo.

8/10 – Bra

David

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Big spatious rooms with full kitchen. Close to town
Bodde her 3 netter i mars 2024
Svar fra Reservations Department den 22. mars 2024
Thank you, David, for your rating and comments, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel.

8/10 – Bra

Atsuko

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
ホテルの設備は最新では有りませんが、スタッフがフレンドリーで海側の部屋からの眺望が素晴らしいです。 また宿泊したいと思いました。
Bodde her 3 netter i mars 2024
Svar fra Reservations Department den 22. mars 2024
Thank you, Atsuko , for your rating and comments, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel.

10/10 – Utmerket

Tonia

Bodde her 1 natt i mars 2024
Svar fra Reservations Department den 3. apr. 2024
Thank you, Tonia, for your rating, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel.

6/10 – Grei

Jain og Grayslake

Reiste med familie
There is remodeling being done at some levels of the property.
Bodde her 3 netter i mars 2024
Svar fra Reservations Department den 22. mars 2024
Thank you, Jain, for your rating and comments, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel.

10/10 – Utmerket

Jian og Marlboro

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
It’s surrounding is beautiful and services are very good.
Bodde her 1 natt i mars 2024
Svar fra Reservations Department den 22. mars 2024
Thank you, Jian, for your rating and comments, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel.

4/10 – Dårlig

Juan

Reiste med partner
Likte: Renhold
Likte ikke: Personale og service
I paid for a king-size bed and room and was given a room with two full beds. The woman at the front desk did not inform me of this when I checked in, it would have been nice to be told at the initial point of contact. I walked into the room and was puzzled. I called and was told that it only optional for them to give me the room I paid for. What?!?!?!?! Optional? She told me she would fix it so we went downstairs and she said she could give me a discount (insignificant) on the upcharge she was about charge me. Nope, I want the room I signed up and paid for. We didn't appreciate her argumentive and combative demeanor so my girlfriend and I just went back to the room and slept. It was the most unpleasant experience during our time in Hawaii. What's the point of paying for and selecting the room you want in the first place? Are you just picking room keys randomly out of a hat and passing them haphazardly? Save yourself the unpleasantness and stay elsewhere. Mahalo
Bodde her 1 natt i februar 2024
Svar fra Reservations Department den 22. mars 2024
Thank you, Juan, for your comment. We are sorry that we could not accommodate your request for a king bed. When we received your booking in February, the request was for two beds. When you arrived, there were no more king beds available. We apologize for that mix-up in communication. We will also pass along the complaint with the front desk. We apologize greatly for the inconveniences. Mahalo.

8/10 – Bra

ANGELO og ARROYO GRANDE

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra Reservations Department den 22. mars 2024
Thank you, Angelo, for your rating, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel.

8/10 – Bra

Robert

Likte: Overnattingsstedets bygg og tilstand
It’s good hotel
Bodde her 1 natt i mars 2024
Svar fra Reservations Department den 22. mars 2024
Thank you, Robert, for your rating and comments, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel.

10/10 – Utmerket

Norma

Likte: Personale og service
Bodde her 3 netter i februar 2024
Svar fra Reservations Department den 22. mars 2024
Thank you, Norma, for your rating, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel.

10/10 – Utmerket

Jeroboam

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I really like the place and it’s really safe quiet,etc.
Bodde her 1 natt i februar 2024
Svar fra KK den 1. mars 2024
Thank you, Jeroboam, for your comments, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel.

6/10 – Grei

Maria

Reiste med familie
Likte: Renhold og personale og service
If you are looking for a place to sleep for the night, this hotel is fine. But, I would not recommend going there if you are looking for a place with nice amenities and up to date technology. The rooms are older and the area around the hotel doesnt appear to be the nicest or safest.
Bodde her 1 natt i februar 2024
Svar fra KK den 1. mars 2024
Thank you, Maria, for your comments, we appreciate your feedback. The state government is finally tearing down the hotel next door. We've been waiting a long time for this. Mahalo for choosing the Hilo Hawaiian Hotel.

10/10 – Utmerket

Linda

Bodde her 2 netter i februar 2024
Svar fra Reservations Department den 22. mars 2024
Thank you, Linda, for your rating, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel.

8/10 – Bra

John B

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Nice hotel in a run down area
Bodde her 1 natt i februar 2024
Svar fra KK den 29. feb. 2024
Thank you, John B., for your comment, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel.

6/10 – Grei

Estrellita

Bodde her 3 netter i februar 2024
Svar fra KK den 29. feb. 2024
Thank you, Estrellita, for your rating, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel.