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Anmeldelser av Hotel Saratoga

4.5 out of 5
Hotel Saratoga
Paseo del Prado 603, Esquina Dragones, Havana

Anmeldelser

8,6

Utmerket

Rangering på 10 − Utmerket. 117 av totalt 223 anmeldelser." "
Rangering på 8 − Bra. 69 av totalt 223 anmeldelser." "
Rangering på 6 − Grei. 25 av totalt 223 anmeldelser." "
Rangering på 4 − Dårlig. 8 av totalt 223 anmeldelser." "
Rangering på 2 − Forferdelig. 4 av totalt 223 anmeldelser." "

8,8/10

Renhold

8,6/10

Personale og service

8,6/10

Fasiliteter

8,4/10

Overnattingsstedets bygg og tilstand

Anmeldelser

6/10 – Grei

Verifisert reisende

Likte: Personale og service og romkomfort
Likte ikke: Renhold
The woman who met us was not polite. Got the impression we where not high class enough. The guy who showed us our rom where very polite, so thats good. Some of the drinks buy the pool where watered out. There was mould on the floor in the bathroom. I saw a kackeoch (kakelakk) in the elevator. The pool was clean. The bed was comfertabel. Felr safe at the hotel with corona raiding.
Bodde her 3 netter i mars 2020
Svar fra Quality & Customer Service den 20. mars 2020
Dear Anonymous, Thank you for your opinion about our services althought we are sad to know that we could not meet your expectations concerning to some services. However, your review is very useful for us to prevent these inconvenients and we assure you that we will give to your comment the highest priority. Best regards,

10/10 – Utmerket

Oivind

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i august 2019
Svar fra Quality & Customer Service den 22. aug. 2019
Dear Anonymous, Thank you very much for your valuation! We appreciate it! Best regards,

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nydelig hotell!
Fantastisk hotell midt i hjertet av Havana. Ærverdig bygg, nydelig takterrasse, flotte rom, kjempegod frokost og hyggelig personale. Det koster å bo her, men det er verdt hver krone!
Bodde her 2 netter i februar 2019
Svar fra Quality & Customer Service den 12. mars 2019
Dear Anonymous, Thank you very much for your valuation! We appreciate it! Best regards,

2/10 – Forferdelig

Verifisert reisende

Likte: Overnattingsstedets bygg og tilstand
Likte ikke: Personale og service og fasiliteter
I was sexually harassed by a member of staff at this hotel! Do not go here! I was a young woman travelling alone. I paid the extortionate price for a room in this hotel as I thought it would help guarantee some degree of safety. I was very wrong. I called to book a massage only to be sent to a room (very very suspicious). I felt really cut off from the rest of the hotel. The man that was massaging me began to touch me sexually, removing my underwear. He would not stop when I asked again and again. Disgusting and terrible do not send your daughters here do not allow your female family members to book this hotel. For reference this was in 2018. I was staying in a suite.
Bodde her 3 netter i april 2019

10/10 – Utmerket

lorena

Bodde her 4 netter i februar 2020

10/10 – Utmerket

svetlana

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great hotel to stay in
Very nice helpful staff across the entire hotel services, clean, with a beautiful views
Bodde her 3 netter i mars 2020

10/10 – Utmerket

jane

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Wonderful, old school style!
The staff we're wonderful. Helpful and friendly and went out of their way to ensure that our stay was as good as it could be.
View from the pool
Bodde her 4 netter i mars 2020
Svar fra Quality & Customer Service den 23. mars 2020
Dear jane, Thank you very much for your comment and valuation! We appreciate it and hope you come back soon! Best regards,

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 5 netter i mars 2020
Svar fra Quality & Customer Service den 21. mars 2020
Dear Anonymous, Thank you very much for your valuation! We appreciate it and hope you come back soon! Best regards,

4/10 – Dårlig

Bucketlister59 og Boston

Reiste med familie
Likte: Renhold
Nice pool, great breakfast. Bathroom and tub nice and big. Front Door did not have consistent staffing, bar had no mint in a town famous for the mojito, welcome drink was non-alcoholic. 2 room phones didn’t work. WiFi required constant signing in again.
Bodde her 1 natt i mars 2020
Svar fra Quality & Customer Service den 20. mars 2020
Dear Bucketlister59, Thank you for your opinion about our services althought we are sad to know that we could not meet your expectations concerning to some services. However, your review is very useful for us to prevent these inconvenients and we assure you that we will give to your comment the highest priority. Best regards,

10/10 – Utmerket

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything good. Staff very good. Maids did great job
Bodde her 3 netter i mars 2020
Svar fra Quality & Customer Service den 16. mars 2020
Dear Anonymous, Thank you very much for your comment and valuation! We appreciate it and hope you come back soon! Best regards,

8/10 – Bra

Roman

Likte: Renhold, personale og service og romkomfort
Гавана на 2 дня
Отличный вид и расположение. Хороший завтрак, большой номер, тихо, но отелю требуется капитальный ремонт и обновление номеров.
Bodde her 3 netter i mars 2020

8/10 – Bra

Barbara

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Un bellissimo albergo con storia
Un bellissimo albergo con storia. Il posto è perfetto! Vicino da tutto! Anche se in città tranquillo e con il pool sul tetto eccezionale!
Bodde her 4 netter i mars 2020
Svar fra Qualità e servizio clienti den 13. mars 2020
Caro Barbara, Grazie mille per il suo commento. Lo prenderemo in considerazione. cordiali saluti,

8/10 – Bra

Verifisert reisende

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
A super stay but service is lacking
Great location, super comfortable room, quiet and a well stocked bathroom (and great water pressure and temp).Rooftop pool area was lovely (albeit the pool was excruciatingly cold). Service was indifferent at best (especially an underwhelming check in and check out).
Bodde her 3 netter i februar 2020
Svar fra Quality & Customer Service den 9. mars 2020
Dear Anonymous, Thank you very much for your helpful comment and we assure you that this will have the highest priority. Sincerely, Best regards,

8/10 – Bra

Lukas

Reiste med en gruppe
Likte: Romkomfort
Likte ikke: Overnattingsstedets bygg og tilstand
Kunde varit fantastiskt
Skulle kunna vara ett helt fantastiskt hotell om de hade haft förmågan att underhålla hotellet så man slipper mögelangrepp och söndriga badrum. Väldigt trevlig utsikt från vissa rum och en toppentrevlig takterrass.
Bodde her 1 natt i mars 2020

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 6 netter i februar 2020
Svar fra Quality & Customer Service den 9. mars 2020
Dear Anonymous, Thank you very much for your comment and valuation! We appreciate it and hope you come back soon! Best regards,

10/10 – Utmerket

Jeff

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Old school charm with a perfect location, great food, clean rooms with views, and friendly service. It’s one of the coolest hotels I’ve ever stayed at.
Bodde her 1 natt i mars 2020
Svar fra Quality & Customer Service den 9. mars 2020
Dear Jeff, Thank you very much for your comment and valuation! We appreciate it and hope you come back soon! Best regards,

10/10 – Utmerket

Sylvain

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Perfect !
Fantastic hotel with fantastic staff We spent a memorable stay in the saragota hotel and we will for sure recommend it Thanks again for your hospitality!
Bodde her 3 netter i februar 2020
Svar fra Quality & Customer Service den 4. mars 2020
Dear Sylvain, Thank you very much for your comment and valuation! We appreciate it and hope you come back soon! Best regards,

8/10 – Bra

Verifisert reisende

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location. Very clean hotel. Beautiful rooptop pool and bar. The wifi did not work for much of the trip.
Bodde her 3 netter i februar 2020
Svar fra Quality & Customer Service den 4. mars 2020
Dear Anonymous, Thank you very much for your comment and valuation! We appreciate it and hope you come back soon! Best regards,

10/10 – Utmerket

DIANA

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Excellent
Great stay and location! Very central to all Old Habana. Staff was excellent, friendly and accommodating. Breakfast buffet was also very good. French press coffee was exemplary. Would recommend and would stay again!
Bodde her 2 netter i februar 2020
Svar fra Quality & Customer Service den 4. mars 2020
Dear DIANA, Thank you very much for your comment and valuation! We appreciate it and hope you come back soon! Best regards,

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 4 netter i februar 2020
Svar fra Quality & Customer Service den 4. mars 2020
Dear Anonymous, Thank you very much for your valuation! We appreciate it and hope you come back soon! Best regards,

10/10 – Utmerket

Verifisert reisende

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We loved the friendly and helpful staff, the smaller size of the hotel, an understated elegance and maturity of the building and its decor, and the location was perfect in that it was out of the fray, with fabulous views. The pool on the roof, an oasis.
Bodde her 5 netter i februar 2020
Svar fra Quality & Customer Service den 4. mars 2020
Dear Anonymous, Thank you very much for your comment and valuation! We appreciate it and hope you come back soon! Best regards,

10/10 – Utmerket

Sophie og New York

Reiste med familie og små barn
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Loved this place and would stay here again. Highly recommend it.
Bodde her 3 netter i februar 2020
Svar fra Quality & Customer Service den 4. mars 2020
Dear Sophie, Thank you very much for your comment and valuation! We appreciate it and hope you come back soon! Best regards,

8/10 – Bra

Sarime

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
De manière générale, très bien, toutefois, un désagrément est à signaler. Au check out, j’ai expressément demandé si je pouvais me changer dans l’hôtel en reprenant mes bagages dans l’après-midi. L’hôtesse d’accueil m’a dit qu’il n’y avait pas de problème. À mon retour, j’ai demandé où je pourrais me changer et une autre hôtesse, au demeurant désagréable, m’a dit que ce n’était pas possible, malgré que l’ont m’aie dit le contraire durant le check out du matin. J’ai dû insister et demander un responsable pour trouver un local pour me changer ! C’est une première !
Bodde her 1 natt i februar 2020
Svar fra Chef de la Qualité den 6. mars 2020
Chere Sarime, Nous vous remercions beaucoup pour votre commentaire qui nous est très utile et nous vous assurons que nous vous avons accordé la plus haute priorité Avec nos meilleures salutations,

6/10 – Grei

Verifisert reisende

Reiste med partner
Likte ikke: Personale og service
Bodde her 1 natt i februar 2020
Svar fra Quality & Customer Service den 3. mars 2020
Dear Anonymous, Thank you very much for your valuation. We appreciate it! Best regards,

8/10 – Bra

Verifisert reisende

Bodde her 4 netter i februar 2020
Svar fra Quality & Customer Service den 12. feb. 2020
Dear Anonymous, Thank you very much for your valuation! We appreciate it! Best regards,

8/10 – Bra

Verifisert reisende

Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 2 netter i januar 2020
Svar fra Quality & Customer Service den 1. feb. 2020
Dear Anonymous, Thank you very much for your valuation! We appreciate it! Best regards,

8/10 – Bra

Eisa

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
enjoyable
Bodde her 4 netter i januar 2020
Svar fra Quality & Customer Service den 1. feb. 2020
Dear Eisa, Thank you very much for your valuation! We appreciate it! Best regards,

8/10 – Bra

Verifisert reisende

Bodde her 4 netter i januar 2020
Svar fra Quality & Customer Service den 1. feb. 2020
Dear Anonymous, Thank you very much for your valuation! We appreciate it! Best regards,

8/10 – Bra

Verifisert reisende

Reiste med partner
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
La connessione Wi-Fi andava rinnovata ogni 24 ore Le pulizie ......così così La location e L albergo bellissimi Il personale allegro e gentilissimo
Bodde her 5 netter i januar 2020
Svar fra Qualità e servizio clienti den 23. jan. 2020
Caro Anonymous, Grazie mille per il suo commento. Lo prenderemo in considerazione. cordiali saluti,

8/10 – Bra

Will

Likte: Renhold, personale og service og fasiliteter
Consistent in quality. Conveniently located to most of Old Havana. Will stay there again.
Bodde her 1 natt i januar 2020
Svar fra Quality & Customer Service den 23. jan. 2020
Dear Will, We're delighted you decided to see for yourself what Saratoga hotel has to offer. Thank you for your opinion about our services. Your review is very useful for us. Nothing pleases us more than to see our visitors enjoy their stays and we hope that you now consider yourself part of our family and will return as soon as you feel need for pleasure and hospitality. Warm regards,

6/10 – Grei

Kurkin

Likte: Overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
Bodde her 1 natt i januar 2020
Svar fra Quality & Customer Service den 23. jan. 2020
Dear Kurkin, Thank you very much for your valuation...We appreciate it! Best regards

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 3 netter i januar 2020
Svar fra Quality & Customer Service den 23. jan. 2020
Dear Anonymous, Thank you very much for your valuation...We appreciate it! Best regards

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Recommended hotel
very good hotel, lovely staff, excellent location, beautiful building, wonderful city. Although the room rate seems expensive, it is worth it as the hotel is very good.
Bodde her 6 netter i januar 2020
Svar fra Quality & Customer Service den 23. jan. 2020
Dear eloise, We're delighted you decided to see for yourself what Saratoga hotel has to offer. Thank you for your opinion about our services. Your review is very useful for us. Nothing pleases us more than to see our visitors enjoy their stays and we hope that you now consider yourself part of our family and will return as soon as you feel need for pleasure and hospitality. Warm regards,

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2020
Svar fra Quality Manager den 14. jan. 2020
Dear Anonymous, Thank you very much for your opinion! We appreciate it! Best regards,

8/10 – Bra

ANDREU

Reiste med familie
Likte: Personale og service
hotel correcto bien ubicado
Buena localizacion. Decoracion del hotel colonial y miy agradable. Servicios correctos pero no destacables.
Bodde her 3 netter i januar 2020
Svar fra Gerencia de Calidad den 14. jan. 2020
Estimado Andreu, Muchas gracias por su opinión! Nos resulta muy útil... Saludos cordiales,

10/10 – Utmerket

Emery

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Wonderful
Bodde her 1 natt i desember 2019
Svar fra Janio, Concierge den 5. jan. 2020
Thanks for staying with us. We appreciate your feedback!

10/10 – Utmerket

Saori

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Comfortable stay!
Amazing hotel! Have a classic taste but everything is convenient and well maintained. Location is great. Beautiful sunset view from The rooftop pool. Amenities were great as well, complimentary water, wifi was good too. Just the drainage of the shower booth wasn’t good. Everything else was awesome!
Bodde her 2 netter i januar 2020
Svar fra Quality & Customer Service den 23. jan. 2020
Dear Saori, We're delighted you decided to see for yourself what Saratoga hotel has to offer. Thank you for your opinion about our services. Your review is very useful for us. Nothing pleases us more than to see our visitors enjoy their stays and we hope that you now consider yourself part of our family and will return as soon as you feel need for pleasure and hospitality. Warm regards,

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2020
Svar fra Janio, Concierge den 5. jan. 2020
Thanks for staying with us. We appreciate your feedback!

4/10 – Dårlig

Kate

Likte: Renhold
Likte ikke: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Disappointing Hotel Saratoga
The Saratoga is very tired. Water luke warm. We arrived at 4.30pm and room not ready. When we got into the room the smell of damp was just awful and could not be fixed. But position of hotel in the center of Havana is perfect. Bed was fine but with a waterproof undershoot which crackled. Poor service and one of the elevators not working. Definitely way over priced for $390.00 for what was a two star experience
Bodde her 1 natt i desember 2019
Svar fra Quality Manager den 3. jan. 2020
Dear Kate, We thank you for writing about your experience with us, but we are sad to read that we could not fully meet your expectations, so we will take all your comments very seriously and give them top priority. Warm regards, Quality & Customer Services Manager

8/10 – Bra

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I liked the staff. Everything was clean. Air conditioning worked great. Shower didn’t have great power and wasn’t always as hot as I like. Good at hotel was fine.
Bodde her 5 netter i desember 2019
Svar fra Quality Manager den 3. jan. 2020
Dear Anonymous, Thank you for your comment! Your opinion is useful for us so we appreciate it! Best regards,

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 3 netter i desember 2019
Svar fra Quality Manager den 3. jan. 2020
Dear Anonymous, Thank you very much for your valuation! We appreciateit! Best regards,

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
The concierge and our cleaning lady were very helpful. And also the doorman. The breakfast team should however learn what service really is.
Bodde her 2 netter i desember 2019
Svar fra Janio, Concierge den 13. des. 2019
Thank you very much for staying with us. We really appreciate your feedback. Best regards,

8/10 – Bra

Massimo

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2019
Svar fra Quality & Customer Service den 12. des. 2019
Dear Massimo, Thank you very much for your valuation. We appreciate it Best regards,

10/10 – Utmerket

Donald

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great Hotel. 5 star all the way.
What a Beautiful hotel. It’s centrally located. Walking to just about everywhere. Beautiful view of the capital building. The staff was great. Very accommodating, accept for the woman that worked the overnight shift at the front desk. She is an angry person and the least bit helpful. The bar area is beautiful. Drinks were inexpensive. Great bar bite menu. Food was great. My stay was everything I wanted it to be plus some. The room was gorgeous. High ceilings, floor to ceiling plantation shutters. I felt like I was in the 50’s. It was super cool and authentic to Cuban decor. Very clean. I can’t wait to go back.
Bodde her 3 netter i november 2019
Svar fra Quality & Customer Service den 12. des. 2019
Dear Donald, We're delighted you decided to see for yourself what Saratoga hotel has to offer. Thank you for your opinion about our services. Your review is very useful for us. Nothing pleases us more than to see our visitors enjoy their stays and we hope that you now consider yourself part of our family and will return as soon as you feel need for pleasure and hospitality. Warm regards,

10/10 – Utmerket

Michael

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great!
Absolutely outstanding hotel. Always a pleasure to stay there. Great location, food, service.
Bodde her 5 netter i november 2019
Svar fra Quality & Customer Service den 12. des. 2019
Dear Michael, Thank you very much for your comment...We appreciate it since it is very useful for us. Best regards,

10/10 – Utmerket

Avid

Bodde her 1 natt i november 2019

10/10 – Utmerket

Gwendolyn

Reiste med en gruppe
Likte: Renhold, personale og service og romkomfort
Bodde her 2 netter i november 2019
Svar fra Quality & Customer Service den 19. nov. 2019
Dear Gwendolyn, Thank you for your valuation! We appreciate it! Best regards,

10/10 – Utmerket

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We were treated to a lovely upgrade however the food was a little to be desired in the main dining room. The rooftop pool bar however was good
Bodde her 1 natt i november 2019
Svar fra Quality & Customer Service den 19. nov. 2019
Dear Anonymous, Thank you very much for your comment. We appreciate it! Best regards,

6/10 – Grei

Verifisert reisende

Bodde her 3 netter i november 2019
Svar fra Quality & Customer Service den 19. nov. 2019
Dear Anonymous, Thank you very much for your valuation... It is useful for us! Best regards,

10/10 – Utmerket

Luis og Panamá

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
ubicacion frente al capitolio de la Habana, higiene y confort
Bodde her 1 natt i november 2019
Svar fra Calidad & Servicio al Cliente den 21. nov. 2019
Estimado Luis, Muchas gracias por su comentario. Lo apreciamos mucho! Saludos cordiales,