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Anmeldelser av Chateau Miramar

2.5 out of 5
Chateau Miramar
Ave 1ra e/ 60 y 70, Playa, Havana, Havana

Anmeldelser

5,4
Rangering på 10 − Utmerket. 4 av totalt 54 anmeldelser." "
Rangering på 8 − Bra. 10 av totalt 54 anmeldelser." "
Rangering på 6 − Grei. 15 av totalt 54 anmeldelser." "
Rangering på 4 − Dårlig. 14 av totalt 54 anmeldelser." "
Rangering på 2 − Forferdelig. 11 av totalt 54 anmeldelser." "

6,2/10

Renhold

6,8/10

Personale og service

5,6/10

Fasiliteter

5,0/10

Overnattingsstedets bygg og tilstand

Anmeldelser

2/10 – Forferdelig

Verifisert reisende

Bodde her 2 netter i august 2020

6/10 – Grei

SERGEY

Likte: Overnattingsstedets bygg og tilstand
Likte ikke: Renhold
Такое чувство что коридоры не убирали минимум месяц,шведский стол заявленный на завтрак тоже отсутствовал,номер был просторный это плюс холодильник ржавый освещение номера очень убогое.
Bodde her 3 netter i mars 2020

4/10 – Dårlig

Mary

Reiste med partner
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Initial appearance was ok. But mould in room and up walls requested room change. Second room was better, however bathroom facilities were appalling, right down to towels were almost hand towel size, shower head was broken, out of 4 lights only one worked. Then breakfast was appalling! Even cold Cuban coffee!
Bodde her 1 natt i februar 2020

6/10 – Grei

Arnaud

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold
Bodde her 1 natt i februar 2020

4/10 – Dårlig

Verifisert reisende

Reiste med en gruppe
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Chambre humide, traces d’humiditée ++++ aux plafonds de la chambre . Draps tachés. Abords de la piscine sales ainsi que le mobilier des terrasses . Et encore je dois en oublier
Bodde her 2 netter i januar 2020
Svar fra Chateau Miramar by Be Live den 15. feb. 2020
Cher, merci d'avoir pris quelques minutes pour nous faire part de votre opinion sur votre séjour dans notre hôtel. Nous regrettons profondément votre insatisfaction pendant votre séjour dans notre établissement. Nous travaillons pour offrir une meilleure expérience dans notre hôtel.

8/10 – Bra

Verifisert reisende

Forretningsreisende
Likte: Renhold og personale og service
Agradables, amables, dispuestos a ayudar, dispuestos a proporcionar informaciones
Bodde her 2 netter i februar 2020
Svar fra Chateau Miramar by Be Live den 13. feb. 2020
Estimado Sr(a), gracias por su comentario y por haber elegido nuestro hotel. Estamos felices de que haya disfrutado de su estancia y esperamos tenerlo de nuevo como invitados en nuestro hotel.

2/10 – Forferdelig

Verifisert reisende

Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
I had a problem with the reservation and I was 4 hours waiting. The person at the counter did no try to help me and was very rude. She spent all the time talking on the phone with a friend and said she didn’t have confirmation and that I had to solve the problem.
Bodde her 1 natt i februar 2020
Svar fra Chateau Miramar by Be Live den 13. feb. 2020
Dear, we want to thank you for taking the time to write your opinion, we are very sorry for not having met your expectations. We are very sorry that you did not enjoy your stay as you deserve and we try to do with all our clients.

4/10 – Dårlig

Verifisert reisende

Reiste med en gruppe
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Etat du bâtiment très décevant. Personnel à la limite de l'impolitesse. Mauvais rapport qualité/prix.
Bodde her 1 natt i januar 2020
Svar fra Chateau Miramar by Be Live den 4. feb. 2020
Cher client, notre équipe de travail vous remercie pour le temps que vous avez pris pour nous faire part de votre opinion sur notre installation. Il est regrettable que nous n'ayons pas répondu à vos attentes, nous avons tenu compte de votre opinion et nous travaillons consciemment pour offrir un meilleur service à nos clients comme ils le méritent.

2/10 – Forferdelig

Vince og Des Moines

Reiste med partner, Forretningsreisende, Reiste med familie
Likte: Personale og service
Likte ikke: Fasiliteter
We had no hot water during our 7 day stay. Also about of the 3 days there was no water at all. In addition, the wifi didn't work half the time.
Bodde her 6 netter i januar 2020
Svar fra Chateau Miramar by Be Live. den 2. feb. 2020
Dear we appreciate the time you have spent to let us know your opinion. We regret not having met your expectations this time. We are working hard to provide better service to our customers as they deserve.

8/10 – Bra

Verifisert reisende

Bodde her 2 netter i oktober 2018
Svar fra Chateau Miramar by Be Live den 8. jan. 2020
Estimado Sr., gracias por su comentario y por haber elegido nuestro hotel. Estamos felices de que haya disfrutado de su estancia y esperamos tenerlo de nuevo como huesped en nuestro hotel.

2/10 – Forferdelig

Pablo og Miami

Likte ikke: Renhold og personale og service
Really poor service, definitely not coming back to this hotel.
Bodde her 4 netter i desember 2019
Svar fra Chateau Miramar by Be Live den 8. jan. 2020
ear Mr., we want to thank you for taking the time to write your opinion, we feel very sorry for not having met your expectations. We are sorry that you have not enjoyed your stay as you deserve and we try to do with this from our customers

6/10 – Grei

Verifisert reisende

Bodde her 2 netter i desember 2019
Svar fra Chateau Miramar by Be Live den 8. jan. 2020
Estimado Sr., gracias por el tiemppo que ha dedicado para dejarnos saber su opinión. Estamos seguros que todo nuestro personal disfrutó atendiendo sus necesidades.

4/10 – Dårlig

Verifisert reisende

Bodde her 1 natt i oktober 2019
Svar fra Be Live Havana City Copacabana den 2. nov. 2019
Estimado(a), agradecemos su opinión sobre nuestra instalación y que la haya compartido en la comunidad de Expedia. Lamentamos no haber podido cumplir con sus expectativas por esta vez. Trabajamos fuertemente para mejorar nuestra imagen y servicios. Reciba un cordial saludo.

4/10 – Dårlig

Verifisert reisende

Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Horrible!
Booked this hotel last minute due to an impromptu trip to Havana. It was one of the few properties available. Let’s just say that the location is the only thing this hotel has going for it. The check in was ok. Since I booked it an hour before arriving to the hotel they didn’t have my information but I showed them my passport and phone confirmation and they proceeded to give me the room. I was given a room on the 5th floor right next to the elevators. The rug by the room was extremely dirty (you could see the dirtiness even thought the rug is black!). When I opened the door to the room, to my surprise the room was a triple. There was no shower, only a jacuzzi bathtub. I didn’t even dare to step foot inside on it. I put the water to run and it was clogged, this no bath or shower for me that night. The mattress in the bed that we slept on was very uncomfortable and you could feel the metal springs on your skin. The following morning while waiting for breakfast I walked outside by the pool and it was another disaster. The picture on this website should be removed because that’s not the reality of this hotel. The water of the pool was green. An infection waiting to happen. Overall a bad experience. This hotel should be shut down and completely remodeled. If you have other options do not book here. Very sad to say, but it’s awful!
Bodde her 1 natt i oktober 2019
Svar fra Chateau Miramar by Be Live den 31. okt. 2019
Dear Customer First of all, we would like to express our deepest apologies for not having fully met your expectations on this occasion. Our intention is always to satisfy our customers. Your comments have been taken into account and appropriate measures have been taken to prevent them from recurring again. We never forget that our reason for being is our customers. We reiterate our apologies on behalf of our entire team.

2/10 – Forferdelig

Alejandro

Bodde her 1 natt i oktober 2019

8/10 – Bra

martine

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 5 netter i oktober 2019
Svar fra Be Live Havana City Copacabana den 23. okt. 2019
Estimado cliente Agradecemos su comenario sobre nuestra instalación y que la haya compartido en la comunidad de Expedia. Nuestro equipo de trabajo se siente complacido al conocer que tuvo una grata estacia junto a nosotros. Reciba un caluroso saludo.

8/10 – Bra

martine

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i oktober 2019
Svar fra Be Live Havana City Copacabana den 23. okt. 2019
Estimado, Agradecemos nos haya elegido para disfrutar de su estancia en La Habana. Nos satisface conocer que tuvo una agradable estancia junto a nosotros y que logramos cubrir sus expectativas. Le esperamos de vuelta en su próxima visita. Hasta entonces, reciba un cordial saludo.

6/10 – Grei

RaúlFernández og Usa

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Cuando rente me decían que tenía desayuno incluido y en el hotel cuando llegue me dijeron que tenía que pagarlo
Bodde her 1 natt i oktober 2019
Svar fra Be Live Havana City Copacabana den 24. okt. 2019
Estimado Raúl Ferandez, agradecemos su opinión sobre nuestra instalación a la vez que lamentamos lo sucedido. Hemos tomado nota de lo que nos plantea y tomaremos todas las medidas que sean necesarias para evitar que sucedan nuevamente. Reciba un cordial saludo.

6/10 – Grei

Luis Fernando

Likte ikke: Overnattingsstedets bygg og tilstand
Es una pena la decadencia de un hotel que en algún momento debió ser un lugar estupendo.
Bodde her 3 netter i august 2019
Svar fra Hotel Be Live Havana City Copacabana den 2. sep. 2019
Estimado Luis Fernando Agradecemos su comentario sobre nuestra instalación a la vez que lamentamos enormente no haber conseguido cubrir sus expectativas por esta vez. Trabajamos arduamente por mejorar nuestros servicios. Reciba cordiales saludos.

10/10 – Utmerket

Adrian

Bodde her 1 natt i august 2019

2/10 – Forferdelig

Verifisert reisende

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
chambre non habitable, reclamation avec demande de remboursement du séjour complèt en cours
Bodde her 8 netter i juli 2019
Svar fra Hotel Chateau Miramar by Be Live. den 19. aug. 2019
Nous apprécions votre avis sur la communauté Expedia et regrettons votre expérience. Nous allons prendre des mesures pour que cela ne se reproduise plus. Votre demande est en cours de traitement. Sincères salutations.

4/10 – Dårlig

Esteban aquiles

Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i juli 2019
Svar fra Chateau Miramar by Be Live den 1. aug. 2019
Dear: Thank you very much for choosing our Hotel for your stay in Havana. We are sorry that our Hotel did not accomplish your expectations and let us know through the Expedia community. If you had informed us about this eventuality during your stay at our Hotel, we would have resolved it immediately We sincerely apologize for the eventualities you may have had in our Hotel. I send you my best regards.

2/10 – Forferdelig

Verifisert reisende

Reiste med en gruppe
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
After arriving and showing them the booking confirmation they would not accept. They said they have to wait till they here. We told them can we just shower in our rooms we have paid they said no they were not helpful and laughed at the situation. Worst staff I have ever came across
Bodde her 1 natt i juli 2019
Svar fra Be Live Havana City Copacabana den 22. juli 2019
Dear We appreciate the time you have spent to leave us your comment about our installation. We regret the situation that it poses to us, the necessary measures will be taken so that situations like this do not happen again. Receive our cordial greetings.

10/10 – Utmerket

Sara

Likte: Renhold og personale og service
Bodde her 3 netter i juli 2019
Svar fra Be Live Havana City Copacabana den 17. juli 2019
Estimado (a) cliente Agradecemos su comentario pisitivo en la Comunidad de Expedia, de igual manera apreciamos nos haya elegido para disfrutar de su estancia en la Habana. Reciba un cordial saludo en nombre de todo nuestro equipo de trabajo.

6/10 – Grei

Julie

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold
Nothing they don’t have minibar service in the room (the small refrigerator was empty)or jacuzzi like They put on the website.
Bodde her 1 natt i mai 2019
Svar fra Chateau Miramar by Be Live den 30. juni 2019
Dear Julie Thank you for choosing our Hotel for your stay in Havana. We also thank you for letting us know about your experiences. We will review and take the necessary measures so that these eventualities are not repeated in our installation. We send you a cordial greeting

6/10 – Grei

Mahmut

Bodde her 3 netter i mai 2019
Svar fra Arianny den 13. juni 2019
Dear Mahmut, Thank you very much for choosing our Hotel for your stay in Havana and for sharing your comment with the users of the Expedia community.I send you our warmest regards.

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2019
Svar fra Arianny den 13. juni 2019
Dear, Thank you very much for choose our Hotel for your stay in Havana and for share your posite comment whit the users of the Expedia community. Best regards from all our staff

2/10 – Forferdelig

Verifisert reisende

Bodde her 2 netter i april 2019
Svar fra Arianny den 23. juli 2019
Estimado, Muchas gracias por elegir nuestro Hotel para su estancia en La Habana. Lamentamos que nuestro Hotel no haya cumplido con sus expectativas y que nos lo haga saber a través de la comunidad de Expedia. Tenga la seguridad que, de haber sabido de los inconvenientes durante su estancia, hubiéramos tomado las medidas que hubiesen sido necesarias para resolverlos inmediatamente. Nos disculpamos sinceramente por las eventualidades que pudo haber tenido en nuestro Hotel. Os envío un cordial saludo.

6/10 – Grei

Verifisert reisende

Reiste med en gruppe
Likte: Personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
staff was great. location was too far from city center. food was limited, and expensive.
Bodde her 3 netter i mars 2019

4/10 – Dårlig

Verifisert reisende

Bodde her 1 natt i mars 2019

6/10 – Grei

Verifisert reisende

Bodde her 5 netter i februar 2019

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service og fasiliteter
cadre magnifique, intérieur comme extérieur. excellent buffet petit déjeuner pour les européens.
Bodde her 1 natt i februar 2019

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great! Thanks. Happy to be there, nice place, cleaned, nice to enjoy and rest.
Bodde her 1 natt i februar 2019

8/10 – Bra

Annika

Likte: Personale og service
Bodde her 1 natt i februar 2019

8/10 – Bra

Marjorie

Likte: Renhold og personale og service
Likte ikke: Romkomfort
Everything was good but the mattress and pillows are so hard (Uncomfortable)
Bodde her 2 netter i januar 2019

6/10 – Grei

Verifisert reisende

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2018

6/10 – Grei

Verifisert reisende

Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i desember 2018

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great experience, very nice, respectful and professional staff.
Bodde her 5 netter i oktober 2018

4/10 – Dårlig

Verifisert reisende

Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i oktober 2018

8/10 – Bra

Ramon

Likte: Renhold og personale og service
Vacaciones,y divercion
En general aceptable
Bodde her 10 netter i oktober 2018

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Deberían prestarle más atención a las áreas comunes con respecto al mantenimiento ej los pasillos de los pisos
Bodde her 3 netter i oktober 2018

2/10 – Forferdelig

Verifisert reisende

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Worst hotel ever, the bed was hard the breakfast was nasty! Flys always on the food. The hotel needs a lot improved meant. It take almost a half a hour for the water to get hot, the carpets is nasty! They have a smell in the hallway. I will never go to this hotel again. The only thing good is the view of the ocean......
Bodde her 4 netter i oktober 2018

4/10 – Dårlig

Verifisert reisende

Likte ikke: Romkomfort
ok for a one night between flights
Bodde her 1 natt i september 2018

6/10 – Grei

Verifisert reisende

room was ok
Bodde her 1 natt i september 2018

4/10 – Dårlig

Julie-ann

Likte: Personale og service
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Avoid
Staff was nice . Rainer the doorman was outstanding. Beds are the worst I have ever slept on. Mildew smell throughout the hotel. Cannot order a vodka, cranberry, soda with out buying a whole bottle of soda and a whole bottle of cranberry .government run so really bad wifi, bedding, showers all old and nasty.
Bodde her 2 netter i august 2018

4/10 – Dårlig

Javier og Naples, florida

Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Unique the location. Didn't like the receptionist, i couldn't sleep because the matrees, not a welcome drink like other hotels in the area.
Bodde her 3 netter i august 2018

6/10 – Grei

Tamara og Pennsylvania

Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Property need renovation and remodelation. Also bathroom are not in good conditions
Bodde her 3 netter i august 2018

4/10 – Dårlig

Matthieu og Arras

Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Décevant
L'hôtel est situé dans une zone complètement écartée proche de l'aquarium nationale qui hurle toute la journée par haut-parleur les différents spectacles et d'une zone où les Cubains viennent se baigner et faire la fête. L'intérieur est très vétuste, les travaux ne sont pas fait et restent comme beaucoup de chose en attente...comme les toilettes femmes de l'accueil qui restent avec le panneau sol glissant devant la porte...ce n'est pas parce-qu'ils ont fait le ménage mais juste pour laisser tout un tas d'immondices à l'intérieur, pas de papiers aux toilettes mais bon... La chambre... climatisation HS, qui tourne à fond et qui fuit par le plafond. La porte de la salle de bain (et toilettes) qui ne se ferme pas et donc agréable d'être aux toilettes avec la porte ouverte. Baie vitrée qui ne se ferme pas à clefs ou porte d'entrée qui s'ouvre à coup d'épaule tellement elle coince. On n'a peut être pas eu de chance mais après 15 jours à Cuba en Casa particular ou Hostal, c'était notre pire logement et pourtant le plus cher. Le personnel rattrape un peu cette mauvaise expérience.
Bodde her 1 natt i juli 2018

6/10 – Grei

Verifisert reisende

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Hotel en buena ubicación . Personal atento.
Personal amable Instalaciones deben mejorarse con mantenimiento sobre todo en habitaciones y pasillos. Areas comunes agradables.
Bodde her 2 netter i juli 2018

4/10 – Dårlig

Verifisert reisende

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
staff not overly helpful. told me there was no iron in the whole hotel then found one and wanted to charge me 5 CUC to use it. shower broke, room replacement wasnt offered. damp on all the walls and cockroaches in room.
Bodde her 1 natt i juni 2018
Svar fra Hotel Chateau den 30. juni 2018
Thank you for sending us your concern. Measures have been taken to continue offering a better service.