This lady was so rude to us she made us feel so uncomfortable it really did ruin our stay. First of all my friend called the 24 hour customer helpline through hotels.com at 1am, as she was arriving late and couldn’t contact me due to there being absolutely no internet connection inside the room because it’s kind of like a prison cell. They called her and woke her, obviously we were blamed for this but weren’t to know they would call her!! From then on she had it in for us and was so spiteful. She didn’t tell me what time breakfast was or it was included, obviously my friend had arrived past 1am so we weren’t likely to be up and ready, the people next to us also weren’t ready by 9am, so she hammered on the door, raising her voice, stomping around, she made a point of saying 3 times how she wouldn’t serve us food past 9am again, even though we already apologised and explained we didn’t know what time it was or that we were even having breakfast! She tried to take our plates whilst we were still eating, told my friend ‘put your phone down and eat’. She arrived at 1am with no internet to let her family know she was ok, she took the chance to message them whilst she could and was scolded like a child. We have a friend in Havana and he knocked the door to see us and they just turned him away didn’t even tell us until later that he came. Just so nasty and we were so patient and polite to her. The area is really dangerous even the tour guide said he was shocked we were staying there