Dear Sir or MadamWe would like to express our sincere gratitude for sharing your recent experience with us.We deeply regret that your stay did not live up to your expectations, and we sincerely apologize.Our primary commitment is to provide exceptional service to each and every one of our valued guests. Your feedback is an essential part of our continuous improvement process and we assure you that we will take all necessary steps to ensure that this does not happen again.We are excited to inform you that we have a major project underway: the complete renovation of our establishment, with the aim of rejuvenating and modernising it to meet your expectations even better.We thank you sincerely for your valuable comments and hope to have the opportunity to welcome you again in the near future, in order to offer you an unforgettable experience that lives up to your expectations.With our best regards,

Dear Guest,We would like to express our deep gratitude for your kind comments following your stay at the Novotel Metz-Amnéville. Your compliments are a real source of motivation for our entire team, who are fully committed to creating unforgettable experiences for our guests.On behalf of the entire Novotel team and the O'Fourneau restaurant, thank you very much!We look forward to welcoming you back for another exceptional experience.

Hello,Thank you for your evaluations and your feedback on your stay at the Novotel Metz-Amnéville. Your compliments are appreciated and will be shared with our entire team.We have a future renovation project for the establishment in which you stayed, with the aim of rejuvenating our establishment.Thank you on behalf of the Novotel and O'Fourneau restaurant team! We hope to see you again soon.Best regards.

Thank you for your review!We're delighted you enjoyed it so much.Hope to see you soon!

Dear Madam, Dear Sir,Thank you for taking the time to let us know about your experience.We are sorry to hear that your stay did not live up to your expectations and would like to offer you our sincere apologies.We strive to provide a quality service to each and every one of our guests, so your feedback is very important to us. Please be assured that we will take the necessary steps to rectify any problem and prevent it from happening again.For your information, we have just the right number of duvets for each room because unfortunately this is extremely expensive and both the group and our franchise impose "ceilings" that we must not exceed... We would like to be able to have some spare duvets so as to avoid this kind of problem.You should also know that we have a future project: the renovation of the establishment in which you stayed, with the aim of rejuvenating it and modernising its rooms.We thank you for your comments and hope that you will give us the opportunity to serve you better in the near future.Yours sincerely.

Dear Sir or MadamThank you for taking the time to let us know about your experience.We are sorry to hear that your stay did not live up to your expectations and would like to offer you our sincere apologies.We strive to provide a quality service to each and every one of our guests, so your feedback is very important to us. Please be assured that we will take the necessary steps to rectify any problems and prevent them from happening again.We have a future project to renovate the establishment you stayed in, with the aim of rejuvenating it as well as modernising it and its rooms.For your information, we are committed to an environmental approach, which is why you will no longer find bottled water in your room, but water fountains in our various rooms and on each floor. In addition, the so-called courtesy tray is currently under review, and we are looking for an alternative with our suppliers to make coffee and tea available in rooms.We thank you for your comments and hope that you will give us the opportunity to serve you better in the near future.Yours sincerely.

Dear Sir or MadamGood morning,We would like to thank you for taking the time to comment on all the services you encountered during your stay / for sharing your experience with us following your stay at the Novotel de Metz-Amnéville.It is with great pleasure that we receive your compliments. We will do our best to offer our customers unforgettable moments. Don't hesitate to try // again! Many thanks from the Novotel team and the O'Fourneau restaurant team! We look forward to seeing you again soon.

Madame, Monsieur,Merci pour votre notation.Nous sommes désolés que vous n'ayez pas été totalement satisfait. Pouvez-vous me fournir plus d'informations concernant votre séjour afin que je puisse en informer ma responsable.Votre avis sera l'occasion de mettre en place des actions correctives dans le cadre de notre démarche d'amélioration continue.Cordialement,

Madame, Monsieur,Merci beaucoup pour votre gentil commentaire.Nous apprécions vraiment que vous ayez pris le temps de partager votre expérience avec nous – et nous avons conscience que chaque membre de l’équipe est indispensable au bon fonctionnement de l’établissement ; ensemble nous sommes capable de rendre votre séjour unique !Nous nous estimons chanceux d'avoir des clients comme vous. Toute l’équipe du Novotel Metz-Amnéville et du restaurant O'Fourneau.

Geachte heer of mevrouwBedankt dat u de tijd heeft genomen om ons uw ervaring te laten weten.Het spijt ons te horen dat uw verblijf niet aan uw verwachtingen voldeed en wij willen u onze oprechte excuses aanbieden.We streven ernaar om een kwaliteitsservice te bieden aan elk van onze gasten, dus uw feedback is erg belangrijk voor ons. U kunt er zeker van zijn dat we de nodige stappen zullen ondernemen om eventuele problemen te verhelpen en te voorkomen dat ze zich opnieuw voordoen.Ik zal mijn manager zeker vertellen over uw ervaring met een van onze collega's... Onze excuses en het spijt ons dat u een negatieve ervaring had bij uw aankomst en/of vertrek...Wij danken u voor uw opmerkingen en hopen dat u ons de kans geeft om u in de nabije toekomst beter van dienst te zijn.Met vriendelijke groet

Hallo,Wij willen u graag bedanken voor het nemen van de tijd om commentaar te geven op alle diensten die u heeft ervaren tijdens uw verblijf.Het is met groot genoegen dat wij uw complimenten ontvangen. We zullen uw opmerkingen zeker delen met het hele hotelteam. We doen ons best om onze gasten onvergetelijke momenten te bezorgen.Hartelijk dank van het Novotel team en het O'Fourneau restaurant team! We kijken ernaar uit u snel weer te zien.

Thank you for your review!We're delighted you enjoyed it so much.Hope to see you soon!

Hello,We would like to thank you for taking the time to comment on all the services you experienced during your stay.It is with great pleasure that we receive your compliments. We will be sure to share your comments with the entire hotel team.We do our best to offer our guests unforgettable moments.A big thank you from the entire hotel and restaurant team! We look forward to seeing you again soon.

Kære hr. eller fruGoddag til dig,Tak, fordi du tog dig tid til at skrive en anmeldelse af vores hotel.Vi er glade for at høre, at du nød dit ophold hos os.Vores mål er altid at overgå dine forventninger!Hvis der er noget, vi kan gøre for at hjælpe dig ved dit næste besøg, så lad os det vide.Vi ser frem til at se dig igen snart!Med venlig hilsen.

Good morning,Thank you for your positive feedback on your experience with us!We hope to see you soon.