Hoteller i Harlan

«We voluntarily gave up our room to another guest who ordered, but didn’t receive, a handicapped room. Ours happened to be, so we switched. I suspect we were then put in a room that they hadn’t finished remodeling. The hotel was fine, and the main part of our room was OK. But the showerhead was broken, the bathtub spout was stained, the overhead bathroom fan was hanging down as it might fall, there was paint where it shouldn’t be and lack of paint where there should. The elevator was out, and the ...

«Always enjoy staying there. It is our #1 choice»

«This place severely needed an upgrade. The structure and framework was good, but it needed work. We never felt unsafe but rooms felt very very outdated. Breakfast was nothing special. The bed was comfortable with a place to sleep, and that was it.»

«👍»

«​I had called a week ago to make sure the 4-year-old was added to the booking, and the lady told me it was "common sense" and she didn't need to check. But when I got there, she flipped. She started shouting at me in the lobby, claiming me as a "criminal" and a "liar" because the child wasn't on the original Expedia paperwork. ​She eventually told me she’d let us in, but only if I "acknowledged the crime and lie" I had committed. It was the most unhinged, bullying behavior I’ve ever seen. I told ...

«Good food clean areas »

«Did you want toilet paper? Or a door that stays closed? Or an AC unit with broken or missing knobs? This is the "hotel" for you! As a bonus, you can find all the disgusting things you've ever wanted at this "hotel!" The photos are lies. If you go in expecting to sleep in a disease-ridden dumpster, then you're good to go! But if you want a clean room where you feel safe, this isn't the place. I cannot believe Expedia even lists this "hotel" on its site. Hey, Expedia! You may wanna check the ...

«Staff was very helpful and accommodating. I would stay again.»

«The team was helpful in getting a complicated reservation taken care of. The gentleman at the front desk was super friendly!»

«I am extremely disappointed with how management handled a simple billing error during our Mother's Day weekend trip to Fort Wayne. Due to a geographic mix-up, I accidentally double-booked and ended up staying at a different Best Western property in Fort Wayne for my May 8-10 trip. I believed I had cancelled this hotel through Expedia well in advance of my trip. At 5:32AM on May 10th, I contacted this hotel's front desk immediately upon noticing the issue. I had not received a call from this ...

«We were greeted in a quick, friendly manner, even when arriving to check in after 2:30am! The entire staff was friendly the following day. The room was very clean with plenty of clean towels for all 3 of us. Would definitely stay here if we visited Auburn, IN again! »

«Room was clean and comfortable!»

«Everything was quite exceptional.»

«Be careful with your belongings!!! The manager opened my door while I was in the bed!!! Never knocked!!! I got up she closed the door then asked if I need service!!! Never again will I stay or recommend anyone too. Because if I wasn’t in my room no telling what she may have stole or even planted in there»

«I should have looked at the reviews before I booked the room. Party next door that the staff would not deal with.»

«I almost never take time to give a bad review, but in this case, I think it’s fair for potential customers to know information. Firstly, I’d like to point out, there was a very nice young woman who did try to help. Other than that, we were disappointed in our stay and will not be going back. The room smelled of smoke. The mattress was covered in cheap plastic, so the thin sheets slid off easily. The bed covering was very very thin. The air conditioner worked, but was loud and covered in dust. ...

«Beds were comfortable. Property was still under some remodel, but our floor was finished. Could had paid more attention to detail when cleaning, but overall clean. Would stay there again!»