Dear Guest,Thank you for choosing Conrad hangzhou and sharing your stay with us. The hotel is quiet in the business district of qianjiang new town, providing every guest with comfortable environment, perfect facilities and attentive luxury hotel choice.In order to bring every guest comfortable accommodation experience. Conrad Hangzhou are among the newest hotels in the city.Rooms and suites at Conrad Hangzhou are spacious, stylish and thoughtfully designed for the smart luxury traveler. Floor-to-ceiling windows provide breathtaking views of city life below. Our team members will continue to make every guest feel at home with high-quality service, and truly enjoy the smart luxury inspiring stay.Hope to welcome you back at our hotel in the future and make sure you have a wonderful experience！Stephane RoubinGeneral Manager

Dear Guest,Thank you for choosing Conrad hangzhou and sharing your stay with us. The hotel is quiet in the business district of qianjiang new town, providing every guest with comfortable environment, perfect facilities and attentive luxury hotel choice.In order to bring every guest comfortable accommodation experience. Conrad Hangzhou are among the newest hotels in the city.Rooms and suites at Conrad Hangzhou are spacious, stylish and thoughtfully designed for the smart luxury traveler. Floor-to-ceiling windows provide breathtaking views of city life below. Our team members will continue to make every guest feel at home with high-quality service, and truly enjoy the smart luxury inspiring stay.Hope to welcome you back at our hotel in the future and make sure you have a wonderful experience！Stephane RoubinGeneral Manager

Dear Guest,Thank you for choosing Conrad Hangzhou and sharing your stay with us.The hotel is quiet in the business district of Qianjiang new town, providing every guest with comfortable environment, perfect facilities and attentive luxury hotel choice. In order to bring every guest comfortable accommodation experience. Conrad Hangzhou is among the newest hotels in the city. Rooms and suites at Conrad Hangzhou are spacious, stylish and thoughtfully designed for the smart luxury traveler. Floor-to-ceiling windows provide breathtaking views of city life below. Our team members will continue to make every guest feel at home with high-quality service, and truly enjoy the smart luxury inspiring stay.Hope to welcome you back at our hotel in the future and make sure you have a wonderful experience！Stephane RoubinGeneral Manager

Dear Guest,Thank you for choosing Conrad hangzhou and sharing your stay with us.The hotel is quiet in the business district of qianjiang new town, providing every guest with comfortable environment, perfect facilities and attentive luxury hotel choice.In order to bring every guest comfortable accommodation experience. We are honored that the quality service can bring you a satisfactory stay.We will pass your recognition to our team members Our team members will continue to make every guest feel at home with high-quality service, and truly enjoy the smart luxury inspiring stay. Hope to welcome you back at our hotel in the future and make sure you have a wonderful experience！Stephane RoubinGeneral Manager

Dear Guest,Thank you for choosing Conrad hangzhou and sharing your stay with us. The hotel is quiet in the business district of qianjiang new town, providing every guest with comfortable environment, perfect facilities and attentive luxury hotel choice.In order to bring every guest comfortable accommodation experience. Conrad Hangzhou are among the newest hotels in the city.Rooms and suites at Conrad Hangzhou are spacious, stylish and thoughtfully designed for the smart luxury traveler. Floor-to-ceiling windows provide breathtaking views of city life below. Our team members will continue to make every guest feel at home with high-quality service, and truly enjoy the smart luxury inspiring stay.Hope to welcome you back at our hotel in the future and make sure you have a wonderful experience！Stephane RoubinGeneral Manager

Dear Guest,Thank you for choosing Conrad hangzhou and sharing your stay with us. The hotel is quiet in the business district of qianjiang new town, providing every guest with comfortable environment, perfect facilities and attentive luxury hotel choice.In order to bring every guest comfortable accommodation experience. Conrad Hangzhou are among the newest hotels in the city.Rooms and suites at Conrad Hangzhou are spacious, stylish and thoughtfully designed for the smart luxury traveler. Floor-to-ceiling windows provide breathtaking views of city life below. Our team members will continue to make every guest feel at home with high-quality service, and truly enjoy the smart luxury inspiring stay.Hope to welcome you back at our hotel in the future and make sure you have a wonderful experience！Stephane RoubinGeneral Manager

Dear Guest,Thank you for choosing to stay at Conrad Hangzhou and sharing your stay with us. Hotel in the emerging Qianjiang CBD. Soaring over 50 storeys, this luxury hotel comprises two distinct towers – a true landmark that's visible from all over the city. Rooms and suites at Conrad Hangzhou are spacious, stylish and thoughtfully designed for the smart luxury traveler. Floor-to-ceiling windows provide breathtaking views of city life below. Our team is also actively seeking progress,we believe that it is the little improvement that can make every guest's accommodation more comfortable. Sincerely invite you to visit us next time and look forward to bringing you more pleasant stay!

Dear Guest,Thank you for choosing Conrad hangzhou and sharing your stay with us. The hotel is quiet in the business district of qianjiang new town, providing every guest with comfortable environment, perfect facilities and attentive luxury hotel choice.In order to bring every guest comfortable accommodation experience. Conrad Hangzhou are among the newest hotels in the city.Rooms and suites at Conrad Hangzhou are spacious, stylish and thoughtfully designed for the smart luxury traveler. Floor-to-ceiling windows provide breathtaking views of city life below. Our team members will continue to make every guest feel at home with high-quality service, and truly enjoy the smart luxury inspiring stay.Hope to welcome you back at our hotel in the future and make sure you have a wonderful experience！Stephane RoubinGeneral Manager

Dear Guest,Thank you for choosing Conrad hangzhou and sharing your stay with us.The hotel is quiet in the business district of qianjiang new town, providing every guest with comfortable environment, perfect facilities and attentive luxury hotel choice.In order to bring every guest comfortable accommodation experience. We are honored that the quality service can bring you a satisfactory stay.We will pass your recognition to our team members. Inspired by the weeping willows of the West Lake, Blue Willow which located on 27th. Breakfast is integrated with hangzhou characteristics that you can enjoy dining experience here.Our team members will continue to make every guest feel at home with high-quality service, and truly enjoy the smart luxury inspiring stay. Hope to welcome you back at our hotel in the future and make sure you have a wonderful experience！Stephane RoubinGeneral Manager

尊敬的客人， 感谢您选择入住杭州康莱德酒店并与我们分享您的入住体验。 酒店在钱江新城商务区闹中取静，为每位宾客提供环境舒适、设施完善及服务殷勤的奢华酒店选择。很荣幸酒店的优质服务能带给您满意的入住体验。我们的团队成员会一如既往让每位宾客感受宾至如归的品质服务，并且真正尽享睿智奢华的灵感体验。 诚挚邀请您下次光临并期待带给您更多愉悦的入住体验。 Stephane Roubin 总经理 Dear Guest, Thank you for choosing to stay at Conrad Hangzhou and sharing your stay with us. The hotel is quiet in the business district of qianjiang new town, providing every guest with comfortable environment, perfect facilities and attentive luxury hotel choice.In order to bring every guest comfortable accommodation experience. Our team members will continue to make every guest feel at home with high-quality service, and truly enjoy the smart luxury inspiring stay. Hope to welcome you back at our hotel in the future and make sure you have a wonderful experience！ Stephane Roubin General Manager

尊敬的客人， 感谢您选择入住杭州康莱德酒店并与我们分享您的入住体验。 酒店在钱江新城商务区闹中取静，为每位宾客提供环境舒适、设施完善及服务殷勤的奢华酒店选择。酒店拥有优越的地理位置和卓越的设计艺术。酒店房间设计精致奢华，视野开阔，彰显高贵典雅及现代时尚的风格。透过宽阔的落地窗，将城市的迷人美景尽收眼底。 诚挚邀请您下次光临并期待带给您更多愉悦的入住体验。 Stephane Roubin 总经理 Dear Guest, Thank you for choosing to stay at Conrad Hangzhou and sharing your stay with us. The hotel is quiet in the business district of qianjiang new town, providing every guest with comfortable environment, perfect facilities and attentive luxury hotel choice.In order to bring every guest comfortable accommodation experience. Conrad Hangzhou are among the newest hotels in the city.Rooms and suites at Conrad Hangzhou are spacious, stylish and thoughtfully designed for the smart luxury traveler. Floor-to-ceiling windows provide breathtaking views of city life below. Hope to welcome you back at our hotel in the future and make sure you have a wonderful experience！ Stephane Roubin General Manager

尊敬的客人， 感谢您选择入住杭州康莱德酒店并与我们分享您的入住体验。 酒店在钱江新城商务区闹中取静，为每位宾客提供环境舒适、设施完善及服务殷勤的奢华酒店选择。酒店拥有优越的地理位置和卓越的设计艺术。酒店房间设计精致奢华，视野开阔，彰显高贵典雅及现代时尚的风格。透过宽阔的落地窗，将城市的迷人美景尽收眼底。 诚挚邀请您下次光临并期待带给您更多愉悦的入住体验。 Stephane Roubin 总经理 Dear Guest, Thank you for choosing to stay at Conrad Hangzhou and sharing your stay with us. The hotel is quiet in the business district of qianjiang new town, providing every guest with comfortable environment, perfect facilities and attentive luxury hotel choice.In order to bring every guest comfortable accommodation experience. Conrad Hangzhou are among the newest hotels in the city.Rooms and suites at Conrad Hangzhou are spacious, stylish and thoughtfully designed for the smart luxury traveler. Floor-to-ceiling windows provide breathtaking views of city life below. Hope to welcome you back at our hotel in the future and make sure you have a wonderful experience！ Stephane Roubin General Manager

尊敬的客人， 感谢您选择入住杭州康莱德酒店并与我们分享您的入住体验。 酒店在钱江新城商务区闹中取静，为每位宾客提供环境舒适、设施完善及服务殷勤的奢华酒店选择。酒店拥有优越的地理位置和卓越的设计艺术。酒店房间设计精致奢华，视野开阔，彰显高贵典雅及现代时尚的风格。透过宽阔的落地窗，将城市的迷人美景尽收眼底。 诚挚邀请您下次光临并期待带给您更多愉悦的入住体验。 Stephane Roubin 总经理 Dear Guest, Thank you for choosing to stay at Conrad Hangzhou and sharing your stay with us. The hotel is quiet in the business district of qianjiang new town, providing every guest with comfortable environment, perfect facilities and attentive luxury hotel choice.In order to bring every guest comfortable accommodation experience. Conrad Hangzhou are among the newest hotels in the city.Rooms and suites at Conrad Hangzhou are spacious, stylish and thoughtfully designed for the smart luxury traveler. Floor-to-ceiling windows provide breathtaking views of city life below. Hope to welcome you back at our hotel in the future and make sure you have a wonderful experience！ Stephane Roubin General Manager

尊敬的客人， 感谢您选择入住杭州康莱德酒店并与我们分享您的入住体验。 酒店在钱江新城商务区闹中取静，为每位宾客提供环境舒适、设施完善及服务殷勤的奢华酒店选择。酒店拥有优越的地理位置和卓越的设计艺术。酒店房间设计精致奢华，视野开阔，彰显高贵典雅及现代时尚的风格。透过宽阔的落地窗，将城市的迷人美景尽收眼底。 诚挚邀请您下次光临并期待带给您更多愉悦的入住体验。 Stephane Roubin 总经理 Dear Guest, Thank you for choosing to stay at Conrad Hangzhou and sharing your stay with us. The hotel is quiet in the business district of qianjiang new town, providing every guest with comfortable environment, perfect facilities and attentive luxury hotel choice.In order to bring every guest comfortable accommodation experience. Conrad Hangzhou are among the newest hotels in the city.Rooms and suites at Conrad Hangzhou are spacious, stylish and thoughtfully designed for the smart luxury traveler. Floor-to-ceiling windows provide breathtaking views of city life below. Hope to welcome you back at our hotel in the future and make sure you have a wonderful experience！ Stephane Roubin General Manager

尊敬的客人， 感谢您选择杭州康莱德酒店。 酒店拥有优越的地理位置和卓越的设计艺术。酒店内随处可见现别具一格的室内装潢和独一无二的艺术品。酒店房间设计精致奢华，视野开阔，彰显高贵典雅及现代时尚的风格。透过宽阔的落地窗，将城市的迷人美景尽收眼底。 我们的团队成员会一如既往让每位宾客感受宾至如归的品质服务，并且真正尽享睿智奢华的灵感体验。 诚挚邀请您下次光临并期待带给您更多愉悦的入住体验。 Stephane Roubin 总经理 Dear Guest， Thank you for choosing Conrad hangzhou. Conrad Hangzhou are among the newest hotels in the city.Rooms and suites at Conrad Hangzhou are spacious, stylish and thoughtfully designed for the smart luxury traveler. Floor-to-ceiling windows provide breathtaking views of city life below. Our team members will continue to make every guest feel at home with high-quality service, and truly enjoy the smart luxury inspiring stay. Hope to welcome you back at our hotel in the future and make sure you have a wonderful experience！ We look forward to your next stay to bring you more pleasant experience. Stephane Roubin General Manager

尊敬的客人， 感谢您选择入住杭州康莱德酒店并与我们分享您的入住体验。 酒店在钱江新城商务区闹中取静，为每位宾客提供环境舒适、设施完善及服务殷勤的奢华酒店选择。我们的团队成员会一如既往让每位宾客感受宾至如归的品质服务，并且真正尽享睿智奢华的灵感体验。 诚挚邀请您下次光临并期待带给您更多愉悦的入住体验。 Stephane Roubin 总经理

尊敬的客人， 感谢您选择杭州康莱德酒店并与我们分享您的入住。 酒店房间设计精致奢华，视野开阔，彰显高贵典雅及现代时尚的风格。透过宽阔的落地窗，将城市的迷人美景尽收眼底，是当今睿智奢华的旅行者们理想的下榻之选。此外酒店与来福士购物中心直接相连，步行可至万象城，各类时尚店铺及高档餐厅让人流连，从购物娱乐到文化景点，在杭州康莱德酒店可尽享一段非凡旅程。 诚挚的邀请您下次光临并期待带给您更多愉悦的入住体验！ 温玮清 运营总监 Dear Guest, Thank you for choosing Conrad hangzhou and sharing your stay with us. Rooms and suites at Conrad Hangzhou are spacious, stylish and thoughtfully designed for the smart luxury traveler. Floor-to-ceiling windows provide breathtaking views of city life below. And from shopping to recreation to cultural attractions, there's so much to explore near Conrad Hangzhou. Just steps away is Raffles City Mall, featuring several floors of designer shops and high-end restaurants. Step into skates and coast onto the ice rink at Mixc Mall, just a 5-minute walk from our front door. Hope to welcome you back at our hotel in the future and make sure you have a wonderful experience！ Amy Wan Director of Operations

尊敬的客人， 感谢你选择杭州康莱德酒店。 酒店坐落于杭州市钱江新城中央商务区，耸立于来福士双塔之上，拔地50层，可纵览全城风光，得天独厚的位置是追捧潮流人士的理想之选，是杭城全新睿智奢华的生活热点。 期待您下次入住时能带给您更多愉悦的体验。 温玮清 运营总监

尊敬的客人， 感谢您选择入住杭州康莱德酒店并与我们分享您的入住体验。 酒店在钱江新城商务区闹中取静，为每位宾客提供环境舒适、设施完善及服务殷勤的奢华酒店选择。我们的团队成员会一如既往让每位宾客感受宾至如归的品质服务，并且真正尽享睿智奢华的灵感体验。 诚挚邀请您下次光临并期待带给您更多愉悦的入住体验。 温玮清 运营总监 Dear Guest, Thank you for choosing to stay at Conrad Hangzhou and sharing your stay with us. The hotel is quiet in the business district of qianjiang new town, providing every guest with comfortable environment, perfect facilities and attentive luxury hotel choice.In order to bring every guest comfortable accommodation experience. Our team members will continue to make every guest feel at home with high-quality service, and truly enjoy the smart luxury inspiring stay. Hope to welcome you back at our hotel in the future and make sure you have a wonderful experience！ Amy Wan Director of Operations

尊敬的客人， 感谢您选择杭州康莱德酒店并与我们分享您的入住。 酒店位于钱江新城中心商务区，交通便捷，除了临近的4号线外，酒店附近还有2号线，是探索城市的理想位置。房间设计精致奢华，视野开阔，彰显高贵典雅及现代时尚的风格。透过宽阔的落地窗，将城市的迷人美景尽收眼底，是当今睿智奢华的旅行者们理想的下榻之选。 同时酒店与来福士购物中心直接相连，步行可至万象城，毗邻杭州市政府中心和知名企业办公室。从购物娱乐到文化景点，尽享一段非凡旅程。 诚挚的邀请您下次光临并期待带给您更多愉悦的入住体验！ 温玮清 运营总监 Dear Guest, Thank you for choosing Conrad hangzhou and sharing your stay with us. The hotel is located in the central business district of qianjiang new city, with convenient transportation. Besides the nearby line 4, there is also line 2 near the hotel, which is an ideal location to explore the city. Rooms and suites at Conrad Hangzhou are spacious, stylish and thoughtfully designed for the smart luxury traveler. Floor-to-ceiling windows provide breathtaking views of city life below. And From shopping to recreation to cultural attractions, there's so much to explore near Conrad Hangzhou. Just steps away is Raffles City Mall, featuring several floors of designer shops and high-end restaurants. Step into skates and coast onto the ice rink at Mixc Mall, just a 5-minute walk from our front door. Hope to welcome you back at our hotel in the future and make sure you have a wonderful experience！ Amy Wan Director of Operations

Dear Guest, Thank you for taking the time to share you recent stay experience on Expedia. I am pleased to read that you had an enjoyable stay and that you had the chance to experience one of our Riverview Rooms. I do hope we may welcome you back to our hotel again, soon. I would suggest you to book an Executive Room next time as this will give you exclusive access to our Lounge, located on Level 36. Apart from the lounge providing unparalleled views over the Qianjiang River and Hangzhou New CBD, you may also try one of the a la carte dishes served each evening (‘business class’ style). Kind regards from Hangzhou, Jan Jansen General Manager

尊敬的客人， 感谢您选择入住杭州康莱德酒店并与我们分享您的入住体验。 酒店在钱江新城商务区闹中取静，为每位宾客提供环境舒适、设施完善及服务殷勤的奢华酒店选择。我们的团队成员会一如既往让每位宾客感受宾至如归的品质服务，并且真正尽享睿智奢华的灵感体验。同我们也会将您的认可传递给Joyce。 诚挚邀请您下次光临并期待带给您更多愉悦的入住体验。 Jan Jansen 总经理 Dear Guest, Thank you for choosing to stay at Conrad Hangzhou and sharing your stay with us. The hotel is quiet in the business district of qianjiang new town, providing every guest with comfortable environment, perfect facilities and attentive luxury hotel choice.In order to bring every guest comfortable accommodation experience. Our team members will continue to make every guest feel at home with high-quality service, and truly enjoy the smart luxury inspiring stay. At same time, We will also pass on your recognization to Joyce. Hope to welcome you back at our hotel in the future and make sure you have a wonderful experience！ Jan Jansen General Manager

Dear Guest, Thank you for sharing your recent stay experience on Expedia. I am very pleased to read that you had an enjoyable time at our hotel and appreciated the hospitality provided by our team. Rest assured that I will share your encouraging feedback with all my colleagues. Conrad Hangzhou opened in March 2019 and, as such, we are among the newest hotels in the city. As our hotel is in a high-rise building, our guest rooms, restaurants and Executive Lounge offer unobstructed panoramic views over the city and Qianjiang river. I hope that you also had the opportunity to see the evening lightshow which is best viewed from our spacious Executive Lounge on Level 36. We look forward to welcome you back! Kind regards, Jan Jansen General Manager

Dear Guest， Thank you for choosing Conrad Hangzhou. Feel inspired at the Conrad Hangzhou hotel, boasting thoughtful staff service, smart-luxury amenities and a premier address in the fast-developing Qianjiang CBD. We look forward to your next stay to bring you more pleasant experience. Jan Jansen General Manager

Dear Guest, Thank you for your encouraging comments and, in particular, for commending the warm hospitality provided by Stephan and our team. I am very pleased to read that you had such a memorable stay at our hotel – all the way from San Francisco! Indeed, Hangzhou’s lightshow is a ‘must see’. Apart from the weekday shows, the city boasts world class lightshows during special occasion and public holidays (which are sometimes even featured on the international news channels). The light show can best be viewed from our Jin Lobby Lounge (Level 26) or our Executive Lounge (Level 36). As you rightly mentioned, there is wide selection of shopping, dining and entertainment options in walking distance from the hotel. The metro station is located just underneath the hotel which provides you convenient access to the city’s key tourist attractions, such as the Westlake and Longjing Mountains. We very much look forward to welcome you, your family or your friends to Conrad Hangzhou (again)! Kind regards, Jan Jansen General Manager

Dear Guest, Thank you for your elaborate review and for sharing on Expedia. I am pleased to read that, despite some of the issues you mentioned, you had an enjoyable stay. Rest assured that I have taken note of your feedback and we will review on how we can make some further improvements. I appreciate you having brought these to our attention. Conrad Hangzhou opened in March of this year and, therefore, is among the newest properties in the city. The hotel is part of the larger Raffles City complex which, apart from the hotel, offers a large seven-story shopping center, offices and restaurants. The metro station is only 100 meters from the hotel entrance and, from there, you can access Hangzhou’s key commercial areas as well as tourist highlights (e.g. Westlake, Longjing Mountains and Lingyin Temple). As the hotel is located in Hangzhou’s New CBD, you will find all major corporations and government offices in walking distance. Once again, thank you for your extensive review and we very much look forward to welcome you back to Hangzhou! Kind regards, Jan Jansen General Manager

Dear Guest， Thank you for choosing Conrad hangzhou. Feel inspired at the Conrad Hangzhou hotel, boasting thoughtful staff service, smart-luxury amenities and a premier address in the fast-developing Qianjiang CBD. We look forward to your next stay to bring you more pleasant experience. Jan Jansen General Manager

Dear Guest, Thank you for choosing to stay at Conrad Hangzhou and give us good comment. Conrad Hangzhou opened in March 2019 and, as such, we are among the newest hotels in the city.Rooms and suites at Conrad Hangzhou are spacious, stylish and thoughtfully designed for the smart luxury traveler. Floor-to-ceiling windows provide breathtaking views of city life below. And From shopping to recreation to cultural attractions, there's so much to explore near Conrad Hangzhou. Just steps away is Raffles City Mall, featuring several floors of designer shops and high-end restaurants. Step into skates and coast onto the ice rink at Mixc Mall, just a 5-minute walk from our front door. Sincerely invite you to visit us next time and look forward to bringing you more pleasant stay! Jan Jansen General Manager

尊敬的客人， 感谢您选择杭州康莱德酒店。 感谢您对酒店电视内容的喜爱。针对马桶，酒店已在积极改造中，改造完成后行政楼层及套房都将具备。 期待您下次入住时能带给您更多愉悦的体验。 Jan Jansen 总经理

Dear Guest， Thank you for choosing to stay at Conrad hangzhou.Hotel is glad to know that you are enjoying your stay. Our team members will continue to make every guest feel at home with high-quality service, and truly enjoy the smart luxury inspiring stay. We sincerely invite you to come next time and look forward to bringing you more pleasant experience! Jan Jansen General Manager

Dear Guest, Thank you for your kind review and please allow me to reply to your message in English. I am very pleased to read that you had an enjoyable stay and had the opportunity to enjoy the hotel’s unique architecture and interior design. As your rightly mentioned, the views from the hotel are unparalleled, particularly from the guest rooms, Executive Lounge and our Chinese restaurant. We look forward to welcome you back to Conrad Hangzhou! Kind regards, Jan Jansen General Manager

Dear Guest, Thank you for choosing to stay at Conrad Hangzhou and sharing your stay with us. The hotel is pleased to know that you are enjoying your stay with us. Your recognition and encouragement are the motivation for us. Hope to welcome you back at our hotel in the future and make sure you have a wonderful experience！ Jan Jansen General Manage

Dear Guest, Thank you for posting your review on the Expedia website. I am pleased to read that you had an enjoyable stay and also had the chance to use all of our in-room amenities. Conrad Hangzhou opened in March 2019 and, as such, we are among the newest hotels in the city. Being part of the Raffles City Hangzhou complex, the hotel is in the ideal location to explore the city; either by metro, city bike or car. Besides the cinema, the hotel is also in walking distance from the city’s theatre and I would strongly recommend you to visit one of their performances during your next visit. Please do reach out to us if we can be of any assistance for your future travel arrangements. Kind regards, Jan Jansen General Manager

Dear Guest, Thank you for taking the time to share your recent stay experience on Expedia. I am pleased to read that you had an enjoyable stay and that you had the opportunity to explore the hotel facilities as well as the immediate surrounding of the hotel. As you rightly mentioned, the hotel is located near two shopping malls, i.e. Raffles City Hangzhou and MixC. These mall will provide you with ample choice for retail, entertainment and restaurants. Getting around the city from the hotel is also very easy with the metro station located right underneath our building. From there you can easily explore Hangzhou’s famous Westlake. We look forward to welcome you back and – for next stay – please note that registered Hilton Honors members that book with us directly enjoy complimentary internet access. Kind regards, Jan Jansen General Manager

Dear Guest, Thank you for your kind message and I am pleased to read that you like our ‘Conrad Hangzhou Bear’. Guests staying at our hotel will receive this unique bear reflecting the colors and shapes of Hangzhou’s famous lotus leafs and flowers. Certainly a collector’s item! We look forward to welcome you back soon, so you can further ‘enlarge’ your Conrad Bear Family! Kind regards, Jan Jansen General Manager

尊敬的客人， 感谢您在亿客行上的好评。很高兴我们的服务带给您满意的入住。 正是您的对我们服务认可和鼓励，让我们有不断努力和进步的动力。 诚挚的邀请您下次光临并期待带给您更多愉悦的入住体验！ 杨彦森 总经理 Dear Guest， Thank you for your good comment on Expedia. We are very pleased that our service has brought you a satisfactory stay. It is your recognition and encouragement of our services that gives us the motivation to make continuous efforts and progress. Sincerely invite you to visit us next time and look forward to bringing you more pleasant stay! Jan Jansen General Manager

Dear Guest, Thank you for choosing to stay at Conrad Hangzhou and sharing your stay with us. The hotel is pleased to know that you are enjoying your stay with us. Your recognition and encouragement are the motivation for us. Hope to welcome you back at our hotel in the future and make sure you have a wonderful experience！ Jan Jansen General Manager

Dear Guest, Thank you for your positive review. We are looking forward to welcoming you back in near future.

Dear Guest, Thank you for your kind message and for sharing your comments on Expedia. It was great to welcome you to our recently opened hotel. We apologize for the network problems you have encountered and are glad that the problem was solved in time. Our team members have conducted further self-examination on the relevant issues to prevent such a situation from happening again. Hope to have the opportunity to provide you with more thoughtful service. we very much look forward to see you again in the hotel later this year.

Dear Guest， Thank you for your review and for sharing your encouraging comments on Expedia. We are happy that you had enjoy this stay.Your satisfaction is our greatest wish! Thank you for your great support.We very much look forward to see you again in the hotel later this year and make sure you have more wonderful experience！

Dear guest, Thank you for your review and we appreciate you taking the time to share your feedback on Expedia. We are sorry to read that your stay was not up to your expectations and that we were unable to provide you with a positive stay experience. Please feel free to liaise directly with our Director of Rooms Teresa; Teresa.shen@conradhotels.com of the specific deficiencies,If convenient. Your sincere advice will help us do better. We do hope we may welcome you back and that we will have the opportunity to make up for the shortfalls you thought.