This is my second stay. The room that I was given doesn't look anything like the room in the photo here, left of this review box, nor to the one shown on the booking I made. This one is evidently on the second floor, which I always prefer and select when going to hotels; also the furnishings of the room I was given were all dark--nice in their own way, but not my preference. I had wanted to stay in that room shown to the left, and shown on my booking. The room given was on the main floor, beside the back entrance to the parking area, so I heard that door opening and closing often at night and in the morning before I left. In the morning also, loud voices shouted down the hall, which I think were of hotel staff. So when I refer to "Quiet" for the area of Ancaster, which is nice, I am not referring to the hotel itself. The view of the parking area was not at all appealing of course. The bright lights that illuminate the parking lot, good for safety reasons, does come through and around the window dressings, which made sleeping difficult. I like a black-out effect for sleeping, as bright lights keep me awake. I didn't fall asleep until 4am, and the bed was lumpy and the pillows too soft; there were only two in the room. The toiletries were of poor quality; the hand lotion so bad I had to wash it off. I had tried the shampoo and conditioner on my last stay, but it made my hair dry and brittle, thus I avoided these these this time. The "bottle" of wine was only 1/2 a bottle.