I stay in short-term rentals all over the globe, multiple times per year, and this host, by far, is the worst at communicating. The responses were similar to the early days of ChatGPT where you'd enter a prompt, receive an unrelated response, enter another prompt then throw your hands in the air and decide it was no longer worth your time. We tried communicating with the owner multiple times. First, I messaged the owner for critical information (e.g., address, code) less than two days before our trip as we had heard nothing. Second, I was sent a welcoming message on day of arrival asking if there was anything we needed (yes!) and asked us to use the app to communicate. We had three people staying in the unit requiring the use of the pull out sofa, sheets, and an extra towel. Two (dirty) pillows without pillow cases were found with a quilt but no sheets or extra towels. Sent a message, asking where we could find these items but received no response. The next message the owner sent provided instructions on how to check out of the unit and asked us to contact them if we needed extra time to check out. We were in town for graduation so a couple of extra hours would have been nice but that too was left without a response even after I sent a second message about the possibility of late checkout. Then finally, when we returned home, we receive another (what appears to be autogenerated) message asking for a rating!! I won't return to this unit until its under new management.