Hoteller i Hakone varme kilder – Prince Hotels & Resorts i Hakone varme kilder, Hakone

"Excellent service. I forgot my bag on the train, and when I arrived, they immediately picked up the phone, handled the situation, and arranged for us to get the bag back the very next day. I’ve never experienced service like this before — truly fantastic. Dinner was wonderful as well: beautifully prepared, cozy, and served with great attention to detail. The garden view was stunning, and being able to take an evening stroll there after dinner felt very luxurious — a truly classic Japanese experience. The hotel itself was a big positive surprise. Everyone was incredibly friendly and service-minded. Absolutely a 10/10 experience."

"My sister and I had a terrible day of traveling, when we got to Yuyu Hakone Suna had saved the last onsen time for us. She was so kind and made sure we had everything we needed and made us feel very welcomed. Amazing service. "