Romfasilitet

Anmeldelser av Americas Best Value Inn & Suites Groves Port Arthur

2 out of 5

Anmeldelser

6,0
Rangering på 10 − Utmerket. 17 av totalt 98 anmeldelser." "
Rangering på 8 − Bra. 22 av totalt 98 anmeldelser." "
Rangering på 6 − Grei. 18 av totalt 98 anmeldelser." "
Rangering på 4 − Dårlig. 19 av totalt 98 anmeldelser." "
Rangering på 2 − Forferdelig. 22 av totalt 98 anmeldelser." "

6,2/10

Renhold

7,0/10

Personale og service

4,8/10

Fasiliteter

5,4/10

Overnattingsstedets bygg og tilstand

5,4/10

Miljøvennlige løsninger

Anmeldelser

2/10 – Forferdelig

Nancy

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was expensive and dirty
Bodde her 2 netter i februar 2024
Svar fra ABVI den 28. feb. 2024
I am sorry that we have disagreement for refund as you had online PREPAID reservation for two nights and you have to check out for emergency after one night. We have to follow the OTA cancellation policy as you have paid to them. We deeply regret that you encountered challenges during your recent experience with us. It is indeed unfortunate that we were unable to meet your expectations and deliver flawless service.We genuinely value your patronage and sincerely hope that you might consider affording us another opportunity to showcase the exemplary level of service that we consistently aspire to rectify any shortcomings you may have encountered during your previous stay.Please be assured that your feedback is invaluable to us, as it guides our continuous efforts to improve and exceed our valued guests expectations.

2/10 – Forferdelig

Salvatore

Reiste med familie og små barn
Likte ikke: Overnattingsstedets bygg og tilstand
Door to room wouldn't lock, felt unsafe all night. Next day they dis give me a room with a door that locks
Bodde her 2 netter i januar 2024
Svar fra ABVI. den 19. jan. 2024
We work hard everyday to give the best to our guests, We are sorry for the experience you had. We assure to serve much better for your future stay. Thank you for your business.

10/10 – Utmerket

Kimm

Reiste med partner, Forretningsreisende
Likte: Personale og service og fasiliteter
Bodde her 1 natt i desember 2023
Svar fra ABVI den 17. des. 2023
We appreciate your business. Thank You.

2/10 – Forferdelig

shelbi

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
I felt very unsafe having to check in at a window out side people yelling at each other once I walked in my room I walk right into a spiderweb had two spiders in the room that I seen while in the room continued to hear people screaming
Bodde her 1 natt i juli 2023
Svar fra ABVI. den 30. juli 2023
We are sorry for your bad experience. The lady guest was drunk and lost her control. We did take immediate action. Trust us the place is safe. We try to avoid such incidents.

8/10 – Bra

Jose

Bodde her 3 netter i juli 2023

8/10 – Bra

Jose

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i juli 2023
Svar fra ABVI. den 23. juli 2023
We appreciate your business. Hope to serve you better in future. Thank You again.

10/10 – Utmerket

Jose

Bodde her 2 netter i juli 2023
Svar fra ABVI. den 16. juli 2023
We appreciate your feedback. Thank you for your business.

10/10 – Utmerket

Norrell

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2023
Svar fra ABVI. den 8. juli 2023
Thank you very much for giving us a chance to serve you. Hope to serve you again in near future.

2/10 – Forferdelig

Yuliet og Port Arthur

Bodde her 1 natt i mars 2023

10/10 – Utmerket

Gil

Likte: Personale og service og overnattingsstedets bygg og tilstand
Quiet area
Bodde her 1 natt i mars 2023
Svar fra ABVI. den 28. mars 2023
Thank you very much for opportunity given us to serve. We appreciate your feedback and business.

4/10 – Dårlig

Pemo

Reiste med familie og små barn
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Some things didnt work like the tv remote control, refrigerator, we ask to come back in pick something that we left behind and they denied that it was in the room
Bodde her 3 netter i mars 2023
Svar fra ABVI. den 20. mars 2023
We are sorry for the inconvenience. We assure you to check the matter and take necessary action to serve better for future stay.

4/10 – Dårlig

Erica

Reiste med partner
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
I liked I was able to check in early, however I was charged a 30 dollar fee which wasn’t the issue, my first room had multiple roaches, and no hot water, was switched second room was a little better but still wasn’t great.
Bodde her 3 netter i mars 2023
Svar fra ABVI. den 16. mars 2023
We are sorry for the inconvenience. Regular check in time is 2.00pm but let you check in, with little early check in fee instead of the guest to pay for the whole day. We do pest control every month but will address the issue, Once again sorry for that. We will definitely serve you better in future.

2/10 – Forferdelig

Endia

Reiste med familie og små barn
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Everything was low budget . Homes in the comforters . No toilet paper dirty shower paint kissing and dirt and dust under and around mini fridge . It was definitely a $30 value
Bodde her 1 natt i februar 2023
Svar fra ABVI den 27. feb. 2023
Sorry for the inconvenience. We promise to serve you better during future stay. Thank You.

4/10 – Dårlig

Verifisert reisende

Forretningsreisende
You get what you pay for
What I get for being cheap, spend the extra $20 for a better room. Here the door had trouble opening, fridge didnt work, no heat from the aircon, filthy window. Way to tired to complain or switch rooms. Pictures need to be updated
Bodde her 1 natt i januar 2022
Svar fra ABVI den 8. feb. 2022
Sorry for your inconvenience.

2/10 – Forferdelig

BRADDIE og Houston

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
No ashtrays for the smoking rooms. None at the motel. Awakened at 6 AM by fire alarms, no fire. Will NEVER stay there again!!!!
Bodde her 1 natt i november 2021
Svar fra Guest Relations den 2. des. 2021
Dear Braddie, Please forgive us for any way in which our accommodations failed to meet your needs. Guest satisfaction means everything to us, so we will use your feedback to seize all opportunities for improvement. Hopefully, your time in the area was worthwhile, and we wish you much happier travels ahead.

6/10 – Grei

Verifisert reisende

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i oktober 2021
Svar fra ABVI den 4. nov. 2021
We appreciate your business and feedback. Thank you.

10/10 – Utmerket

Tony

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2021
Svar fra ABVI den 4. nov. 2021
We appreciate your business and feedback. Thank you.

2/10 – Forferdelig

Sally

Reiste med familie, Reiste med kjæledyr
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nothing
Bodde her 2 netter i august 2021
Svar fra ABVI den 5. sep. 2021
We appreciate your business & wish to serve you better in future.

4/10 – Dårlig

Stacy

Reiste med familie og små barn
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
The pool was cool. The drunk woman showing her privates to a pool full of young kids not so cool. I'll never book with them again.
Bodde her 2 netter i august 2021
Svar fra ABVI den 4. sep. 2021
We are sorry for drunken guest. Sometimes guest over drink and create such scene. We have taken immediate action as soon as we received complain and did not extend the stay of guest even he wanted to.

2/10 – Forferdelig

Nathan

Reiste med familie
Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Ew, America’s Best Value Inn’s and Suites.
It was not what we expected. There were drunk people showing Private parts while our kids were at the pool, the coffee pot was rusty and had bugs in it, the portable stove was also rusty, and there was no plug in to plug either up. The only great thing I have to say is that the pool was clean.
Bodde her 2 netter i august 2021
Svar fra ABVI den 2. sep. 2021
We are sorry for your experience. Sometimes any of the guest is drunk, it happens which should not. Our staff is always there to handle such situation on priority.

10/10 – Utmerket

Tammy

Forretningsreisende
Likte: Personale og service
The management was professional, very friendly and extremely helpful.
Bodde her 2 netter i august 2021
Svar fra ABVI den 31. aug. 2021
Thank you for your feedback. We appreciate your business. Thank You.

10/10 – Utmerket

Michael

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i juli 2021
Svar fra ABVI den 1. aug. 2021
We appreciate your feedback. Thank you.

4/10 – Dårlig

Arthur

Forretningsreisende
Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Horrible visit
Tge room was missing the iron, ironing board, alarm clock and the phone didnt work. The shower head was located at the entrance of the shower so youd make a mess getting in the shower. The bed was like sleeping on the concrete floor and the pillows had ALOT to desire I had to stuff towels in tge pillow cases just to have some comfort. There was in and out traffic all night and vehicles cruising the parking lot with that boom boom music playing viberating the walls. Just a horrible experience and will not return. I
Bodde her 3 netter i juli 2021
Svar fra ABVI den 21. juli 2021
We are sorry for your experience. If you can give us dates of your stay at our property, it ll be helpful us to look into the problem and resolve it.

2/10 – Forferdelig

Verifisert reisende

Forretningsreisende
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Not as advertised. No breakfast etc.
Bodde her 1 natt i juli 2021
Svar fra ABVI den 15. juli 2021
Sorry for the your experience. Lobby is still closed so we can not serve the breakfast.

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I. Liked the Comfortness an Peace an Quiet
Bodde her 2 netter i juli 2021
Svar fra ABVI den 15. juli 2021
We appreciate your business. Thank you.

8/10 – Bra

Josh

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i juli 2021
Svar fra ABVI den 6. juli 2021
We appreciate your business. Thank you.

4/10 – Dårlig

Verifisert reisende

Forretningsreisende
Likte: Renhold og personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Noisy, small room. Paying a bit more you can stay at Econo lodge with more amenities, nicer and a large room
Bodde her 2 netter i juni 2021
Svar fra Guest Relations den 15. juni 2021
We're sorry for any concerns you had regarding any excess noise and the room size. We'll discuss these further with our team, and we wish you all the best.

2/10 – Forferdelig

Verifisert reisende

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2021
Svar fra ABVI den 16. juni 2021
We are sorry for your experience. We shall check the matter. Thank You.

2/10 – Forferdelig

Lori

Reiste med familie
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Don’t stay there!!!
We would not stay there! We canceled our stay there and went somewhere else!! The room had nothing but a bed and metal table and chairs! And smelled bad!
Bodde her 5 netter i mai 2021
Svar fra ABVI den 16. juni 2021
We are sorry for your experience. We shall check the matter. Thank You.

4/10 – Dårlig

Verifisert reisende

Reiste med en gruppe
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Small room overly crowded with 2 twin beds and dresser /hooch. Bedding was very dingy with burn holes all in it from previous guest I recon. Pillows were horrible to lay on. Place was full of roaches, which I now too probably have them now in my belongings at home. A/C didn't work properly either. There was no trash can in the room, or ash tray for a smoking room. Only perk I liked about the room or the stay was the shower.. It was nice and large adjustable shower head on it. Other than that, I will not be staying there again. I do not do the roaches, and owners need to treat for them asap. Thanks for reading.
Bodde her 1 natt i mars 2021
Svar fra ABVI den 31. mars 2021
Thank you for your business and suggestion. We regularly do the pest control. Though provide the room number you stayed so we can look into it. We do have rooms with kitchen and studios we are bigger than the regular rooms. Sorry for the inconvenience. Americas Best Value Inn & Suites 5201 E Parkway St Groves Tx 77619.

6/10 – Grei

Ann

Likte: Personale og service
One night stay
Room we had was tight to say the least.
Bodde her 1 natt i mars 2021
Svar fra ABVI den 18. mars 2021
We appreciate your business. Thank you.

6/10 – Grei

Verifisert reisende

Forretningsreisende
Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
N/A
N/A
Bodde her 2 netter i mars 2021
Svar fra ABVI den 15. mars 2021
We appreciate your business. Thank You.

8/10 – Bra

Ashton

Forretningsreisende
Likte: Personale og service og romkomfort
Not too shabby
It wasn’t bad for the price. Not the best looking outside but rooms were clean and updated.
Bodde her 1 natt i mars 2021
Svar fra ABVI den 6. mars 2021
Thank You. We appreciate your business.

10/10 – Utmerket

James

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i februar 2021
Svar fra ABVI den 2. mars 2021
We appreciate your business. Thank You.

10/10 – Utmerket

Julian

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2021
Svar fra ABVI den 2. mars 2021
We appreciate your business. Thank You.

4/10 – Dårlig

Donna

Forretningsreisende
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i februar 2021
Svar fra ABVI den 2. mars 2021
We appreciate your business. Thank You.

6/10 – Grei

maverick og corpus christ

Forretningsreisende
Likte: Personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
had local police making rounds every 30 ,ins was disapointed in room .felt it could be updated .looks old
Bodde her 1 natt i august 2020
Svar fra ABVI den 12. aug. 2020
We are happy to serve you as our guest.We are sorry if you were not comfortable with police rounds on the property. It is common in this area. The law enforcement keeps patrolling at all the property around us day and night for the safety of the guests.

10/10 – Utmerket

Jason

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i juli 2020
Svar fra ABVI den 12. aug. 2020
Thank You. We appreciate your business.

4/10 – Dårlig

Daniel

Forretningsreisende
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i juli 2020
Svar fra ABVI den 12. aug. 2020
Thank You. We appreciate your business.

6/10 – Grei

Green

Forretningsreisende, Reiste med en gruppe
Likte: Renhold
Likte ikke: Overnattingsstedets bygg og tilstand
There very prashant and have worked with 100 % but there is black mold in the room in 4 different places but there pretty nice here
Bodde her 7 netter i april 2020
Svar fra ABVI Groves den 18. apr. 2020
Thank you for your feedback. We will make sure to look into it. Again thank you for the business.

4/10 – Dårlig

Charles

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
I do not like to give negative reviews unless really necessary, but this was one of the most “marginal” motels I’ve stayed in. Much less clean than usual. Although a non-smoking room, the smell of acrid smoke filtered through the walls (floor) such that I awoke early in the night thinking something was burning.
Bodde her 1 natt i januar 2020
Svar fra ABVI den 21. jan. 2020
We are sorry for the inconvenient stay you had. We tried to look into the problem but could not find any guest reservation from hotels.com in last seven days. If you still feel that you had stayed with us than we request you to contact the property so we can check the exact problem and process partial refund if possible.

6/10 – Grei

Verifisert reisende

Forretningsreisende
Likte: Personale og service
Very friendly staff. It stunk the curry so bad I had to spray febreez to be able to sleep.
Bodde her 1 natt i desember 2019
Svar fra ABVI den 3. des. 2019
We will check the matter. It will be easy for us if you can give your Room number and dates of your stay with us. Thank you and sorry for the inconvenience.

2/10 – Forferdelig

Sara

Forretningsreisende, Reiste med familie og små barn
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This place is NOTHING AT ALL like the photos. Everything about our stay was horrible. The room was DISGUSTING and we had 3 noise complaints we littertly had to walk on our tippy toes all because there are plant workers that have been staying there for a month so basically there all about them.
Bodde her 3 netter i november 2019
Svar fra ABVI den 3. des. 2019
We shall look into the matter and try our level best to have better stay with us in the future. We do appreciate your business.

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i november 2019
Svar fra ABVI den 3. des. 2019
We appreciate your business. Thank You.

8/10 – Bra

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Good customer service. Good room. Quiet and clean. Good breakfast.
Bodde her 1 natt i november 2019
Svar fra GM den 9. nov. 2019
Thank you. We appreciate your business. We look forward to serve you in future.

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The room was clean and the area was quiet. I had to kill a couple of spiders before i could settle in. Overall, I enjoyed my stay.
Bodde her 1 natt i november 2019
Svar fra GM den 9. nov. 2019
Thank You for the opportunity to serve you.we appreciate your business. We make sure to look into your suggestion to serve you better in future.

8/10 – Bra

Harold

Bodde her 1 natt i oktober 2019

8/10 – Bra

Harold

Bodde her 2 netter i oktober 2019

4/10 – Dårlig

Verifisert reisende

Reiste med en gruppe
Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
We had to switch rooms twice before we found one without an overpowering, unknown odor/broken air conditioning. However, the lady working at the check-in was very friendly and helpful.
Bodde her 1 natt i mai 2019
Svar fra Guest Relations den 23. mai 2019
Thank you for the feedback. We are sorry for not delivering you exceptional accommodations initially, but are happy our lovely staff could assist you in getting you a suitable room. We hope you enjoyed the rest of your stay and our team looks forward to hosting you again should you make a return to town. All the best and we wish you safe travels ahead!

2/10 – Forferdelig

Renee

Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Not again
No hot water; poor heater in the room; Cracks in the door allowing cold air in
Bodde her 1 natt i mars 2019