Terrasse/patio
Sjekk tilgjengelighet

Anmeldelser av Sunstar Hotel Grindelwald

4 out of 5
Sunstar Hotel Grindelwald
Dorfstrasse 168, Grindelwald, BE

Anmeldelser

9,2

Fantastisk

Rangering på 10 − Utmerket. 528 av totalt 815 anmeldelser." "
Rangering på 8 − Bra. 220 av totalt 815 anmeldelser." "
Rangering på 6 − Grei. 48 av totalt 815 anmeldelser." "
Rangering på 4 − Dårlig. 10 av totalt 815 anmeldelser." "
Rangering på 2 − Forferdelig. 9 av totalt 815 anmeldelser." "

9,4/10

Renhold

9,0/10

Personale og service

9,0/10

Fasiliteter

9,0/10

Overnattingsstedets bygg og tilstand

9,2/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Charlotte

Likte: Renhold, personale og service og romkomfort
Bodde her 4 netter i desember 2023
Svar fra Manager den 3. jan. 2024
Dear CharlotteThank you very much for your kind review. We would be delighted to welcome you back again. SincerelyChristine Kretschmer & Andreas Thierbach, hosts and team

10/10 – Utmerket

Siv Helle

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i juli 2023
Svar fra Manager den 19. juli 2023
Thank you for this great review. We are very happy that you enjoyed your stay in our hotel.Hope to see you againSincerelyMarcel and Cornelia David, Hotel General Manager with team

10/10 – Utmerket

frode

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Herlig hotell
Supert hotell, god frokost, flott basseng, bar og utsikt
Bodde her 3 netter i juli 2023
Svar fra Manager den 12. juli 2023
Ein herrliches Hotel :-) Was kann man für ein grösseres Lob erhalten - Ganz herzlichen Dank hierfür. Wir uns unser Team freuen uns sehr und werden durch solche Bewertungen zu Höchstleistungen motiviert. Wir würden uns sehr freuen, Sie bald wieder einmal bei uns begrüssen zu dürfenHerzlichstMarcel und Cornelia David, Direktion mit Team

8/10 – Bra

jenny

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Flott beliggenhet
Veldig fin beliggenhet. Godt utvalg til frokosten.
Utsikt fra hotellet
Bodde her 6 netter i juli 2021

10/10 – Utmerket

Oskar

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Kan anbefales
Fint hotell med god service og bra standard. Bra mad var deg også på hotellet.
Bodde her 1 natt i juli 2020
Svar fra Mary-Ann den 29. okt. 2020
Dear Oskar, thank you kindly, that you took the time to write a review for the Sunstar Hotel Grindelwald. We are looking forward to welcoming you again in Grindelwald. Best regards Your Sunstar Team

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Flott beliggenhet
Flott sted, fint spa og treningsrom. Flott basseng og tilhørende arealer, både ute og inne. Et godt utgangspunkt for turer i fjellet.

2/10 – Forferdelig

aveen

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
From the moment we stepped foot into this hotel we felt unwelcome. The staff were so rude and unhelpful, it was as if they were being held at gun point to work there! You would think with the prices they charge, they can atleast help with ours bags, but this wasn’t done either! The rooms had no kettles or tea provided (only cheap coffee pods) when asked if we can borrow a kettle they responded we need to pay $60 Franks to borrow one! We had an emergency come up and had to check out a day earlier - I paid extra for a flexible room I.e to not pay any cancellation fees etc however, they still charged me for the night I was wasn’t there and all they responded with was “can’t help read T&Cs” and rolled their eyes. Breakfast was standard, until I saw on the second day that one of the waitresses was putting someone’s plate of eggs back into the scrambled eggs pot!! I felt sick after seeing this. Hotel was packed and so loud. We went to their restaurant for dinner on our first night and it was by far the most disgusting and overpriced meal I had during my month in Europe. Overall our stay in Grindelwald to was horrible. Would not recommend, go to a smaller boutique in the area and support them!
Bodde her 3 netter i mai 2024

8/10 – Bra

Kozo

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The impression of this hotel is good. In the room we can see the Eiger It locates near the station
Bodde her 2 netter i mai 2024

10/10 – Utmerket

Mingshu

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024

10/10 – Utmerket

Nicole

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loved our stay here. Hotel had amazing views, an excellent breakfast and a very nice bar. Things in town closed early during shoulder season so we did like that the hotel had a place to hang out at night. There were large tour groups staying that could have impacted breakfast but the staff made it work and found extra seating when necessary. Spa and sauna needed a bit more instructions but was a nice option.
Bodde her 3 netter i mai 2024

10/10 – Utmerket

Gregory

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This place is amazing. Beautiful location. Stunning scenery. Quick walk from Grindelwald station. Right across from Grindelwald First Cable Car. The staff are all so helpful and friendly. Great amenities. Make sure you have a drink at the bar. Bartender Diogo will look after you. Great service and the best banter. Very welcoming and friendly and an asset to the hotel.
Bodde her 3 netter i mai 2024

2/10 – Forferdelig

Tony

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Extremely poor service and management. Do not stay. 절대로 오지 마세요. The reception agent LIED and said our shuttle was "on the way" when it wasnt. My tired parents had to walk from station Our friends room was also not cleaned up when they checked in. When confronted, manager Mary-Ann offered us drink coupons. Laughable. Go stay at other neighbor hotels with same view.
Bodde her 3 netter i mai 2024

8/10 – Bra

Gregory

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Noisy.
Bodde her 2 netter i mai 2024

10/10 – Utmerket

Angela

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The view from our room was breathtaking. Staff were fantastic. Breakfast was faultless. Worth ever penny
Bodde her 2 netter i mai 2024
Svar fra Sunstar Hotel Grindelwald den 20. mai 2024
Dear Angelathank you for taking the time to write a positive review. We always really appreciate it if guests love our views, as we still do like the first day. Maybe a future vacation will bring you back to Grindelwald.Until then all the best Sunstar Hotel Grindelwald

8/10 – Bra

Rose

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i mai 2024

10/10 – Utmerket

Judy

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The view from our balcony was amazing!
Bodde her 4 netter i mai 2024

10/10 – Utmerket

Jung

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This place is so peaceful and beautiful. My family stayed here for two days and was very happy. I want to go again to this place where everything is perfect.
Bodde her 2 netter i april 2024

8/10 – Bra

Chin Yan

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Location is good but it is up the hill so make sure to take their shuttle bus instead of walking. The facilities and staff are mostly great! Kim, the lady at the reception was particularly helpful, she helped me a lot on my trip planning and she is always smiling and polite!! For the sauna and gym, I would suggest it opens longer, 8pm is a bit early to close as ppl may want to use them after dinner, esp gym, would suggest it opens 24/7.
Bodde her 2 netter i april 2024
Svar fra Sunstar Hotel Grindelwald den 27. apr. 2024
Dear Chin YanWe are especially pleased to read such a positive review as yours. Thank you very much for taking the time to do so. We will take your note about the gym and check it out.We would be happy to welcome you again soon. Until then, we send you our best regards from Grindelwald. Your team from the Sunstar Grindelwald

10/10 – Utmerket

Edward

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Awesome hotel. Great facilities, breakfast, room. Almost everything about this hotel is great.
Bodde her 1 natt i april 2024
Svar fra Sunstar Hotel Grindelwald den 25. apr. 2024
Dear EdwardWe are especially pleased to read such a positive review as yours. Thank you very much for taking the time to do so. We would be happy to welcome you again soon. Until then, we send you our best regards from Grindelwald. Your team from the Sunstar Grindelwald

10/10 – Utmerket

Linette

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The property was very clean. The staff were very helpful and friendly. All the staff, regardless of what department they worked in
Bodde her 6 netter i april 2024
Svar fra Sunstar Hotel Grindelwald den 25. apr. 2024
Dear LinetteWe are pleased to read such a positive review as yours. Thank you very much, especially the praise to the staff is the deserved reward for hard work. We look forward to welcoming you back to Grindelwald in the future, perhaps for your next holiday. Best regards The entire team of Sunstar Hotel Grindelwald

10/10 – Utmerket

Atsuhiro

Bodde her 1 natt i april 2024

10/10 – Utmerket

Calin

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Amaizing property, surrounded by mountains, great staff and great facilities
Bodde her 2 netter i april 2024
Svar fra Sunstar Hotel Grindelwald den 27. apr. 2024
Dear Calinthank you for taking the time to write a positive review. We always really appreciate it if guests love our views, as we still do like the first day. Maybe a future vacation will bring you back to Grindelwald.Until then all the best Sunstar Hotel Grindelwald

10/10 – Utmerket

Christian

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excelente hotel
Bodde her 3 netter i mars 2024

8/10 – Bra

Serge

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
La situation.
Bodde her 1 natt i mars 2024

10/10 – Utmerket

Gary

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Fantastic place to stay
Bodde her 1 natt i mars 2024

10/10 – Utmerket

Yun He

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The view was nice from the room! Very clean and spacious. Amenities eg.toothbrush/kettle not provided but upon request they will provide. Definitely recommend! Very near to grindelwald station too.

8/10 – Bra

Hadi

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 2 netter i februar 2024

10/10 – Utmerket

Mehdi

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i februar 2024

8/10 – Bra

Kathryn

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Staff was friendly. Location was great!
Bodde her 2 netter i februar 2024

10/10 – Utmerket

Dianne

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great access to the slopes. Across the road from one set of lifts and a short bus ride to another. Bus stops outside hotel and drops you at the ski lift terminal. It’s easy. Gorgeous town and very friendly people. Service at Sun Star was very friendly and helpful.
Bodde her 4 netter i februar 2024

8/10 – Bra

Jasleen

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i februar 2024

10/10 – Utmerket

Michael

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 5 netter i februar 2024

10/10 – Utmerket

Stephen

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Lovely oasis with open fire in ski resort
A lovely check in explaining in deatail by Prem I think his name was.
Bodde her 2 netter i februar 2024

8/10 – Bra

Karin

Bodde her 6 netter i februar 2024

10/10 – Utmerket

Jonathan og New York

Bodde her 8 netter i desember 2023
Svar fra Manager den 13. feb. 2024
Dear JonathanThank you very much for the great review. We are pleased that you had a nice stay with us and hope to see you againSincerelyChristine Kretschmer and Andreas Thierbach, hosts and team

10/10 – Utmerket

WONGUK

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i januar 2024
Svar fra Manager den 13. feb. 2024
Thank you very much for the great review. We are pleased that you had a nice stay with us and hope to see you againSincerelyChristine Kretschmer and Andreas Thierbach, hosts and team

10/10 – Utmerket

Sophia

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Das Personal war freundlich und das Hotel war sauber. Jedoch hört man im Zimmer alles vom Gang. Also ist es etwas laut. Parkplatz, Einkaufsmöglichkeiten und Skilift ist alles um die Ecke. Perfekt!
Bodde her 1 natt i februar 2024
Svar fra Manager den 8. feb. 2024
Liebe SophiaWow, was für eine wunderbare Bewertung. Wir freuen uns, dass Sie sich bei uns wohlgefühlt haben. Es wäre schön, Sie bald wieder bei uns zu begrüssenHerzlichstChristine Kretschmer und Andreas Thierbach, Gastgebende mit Team

10/10 – Utmerket

Janghoon

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
가장 먼저 떠오르는 것은 환상적인 뷰에요. 이 호텔에 묵을 계획이라면 비용을 조금 더 지출해서 아이거 뷰를 선택해야 합니다. 반드시!! 침대에 누워서 창문을 통해 바라보고 있으면 어찌나 기분이 좋던지.. 아울러 직원분들의 친절함, 숙소 컨디션 모두 좋았어요. 그리고 머무는 내내 음료를 새로 채워주셔서 너무 잘 마셨고, 주변이 조용해서 휴식을 취하기 좋았습니다. 테라스, 테라스의 테이블, 질 좋은 가운, 수영장 시설, 옷을 말릴 수 있는 공간, 그리고 로비에 뜨거운 물을 받을 수 있는 공간, 제공된 음료 바우처, 라운지의 맛있는 디저트와 음료, 모닥불, 귀여운 고양이 까지.. 장점을 쓰려니 끝도 없네요. 내년 여정도 선샤인을 다시 찾을 계획입니다. 행복한 경험을 제공해 주셔서 감사합니다.
Bodde her 2 netter i januar 2024
Svar fra Manager den 31. jan. 2024
What a lovely compliment for our team. So many compliments will make our employees very happy. It's great that we were able to spoil and inspire you all round. We are already looking forward to seeing you againSincerelyChristine Kretschmer and Andreas Thierbach, hosts and team

10/10 – Utmerket

Mario

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra Manager den 19. jan. 2024
Wow, what a great review, thank you very much. Receiving the full score of 10 makes us proud and we are happy to pass on the praise to our employees.We look forward to seeing you again.SincerelyChristine Kretschmer and Andreas Thierbach, hosts and team

10/10 – Utmerket

HYUNMIN

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
좋아용
가격은 비싸지만 조식이 매우 좋구요, 미니바도 공짜로 사용하는게 너무 만족스럽습니다. 뷰가 좋네요
Bodde her 3 netter i januar 2024
Svar fra Manager den 19. jan. 2024
Wow, what a great review, thank you very much. Receiving the full score of 10 makes us proud and we are happy to pass on the praise to our employees. It's nice to read that they enjoyed the free minibar and the wonderful breakfast buffet as well as the unique view of the north face of the Eiger.We look forward to seeing you again.SincerelyChristine Kretschmer and Andreas Thierbach, hosts and team

6/10 – Grei

Stewart

Likte: Personale og service
Nice location and view. Rooms not cleaned properly, plug in air freshener used to mask unpleasant smell. Check in staff very helpful and friendly. Bar staff flapping and flustered even when it wasn’t that busy.
Bodde her 3 netter i januar 2024
Svar fra Manager den 17. jan. 2024
Thank you for your review. We regret to read that you were not satisfied with the cleaning quality in our house. During your next stay, please contact our reception staff directly who would have reported your complaints to housekeeping and corrected them. We would be delighted to welcome you back againSincerelyChristine Kretschmer and Andreas Thierbach, hosts and team

2/10 – Forferdelig

Sacha

Reiste med familie
Likte ikke: Personale og service
The Hotel management was not at all interested in the clients well being. It behaved not like a 4 Star Management and is not interested that customers are coming back.
Bodde her 2 netter i januar 2024
Svar fra Manager den 17. jan. 2024
Thank you for your review. We are sorry to read that you did not enjoy your stay. It is a pity that we did not get the chance to correct this on site. We have high quality standards and aim to make our guests feel completely at ease. SincerelyChristine Kretschmer and Andreas Thierbach, hosts and team

10/10 – Utmerket

Patrycia

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra Manager den 17. jan. 2024
Wow, what a great review. Thank you for this.We look forward to seeing you again!SincerelyChristine Kretschmer and Andreas Thierbach, hosts and team

10/10 – Utmerket

Carla

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i januar 2024
Svar fra Manager den 17. jan. 2024
Wow, what a great review. Thank you for this.We look forward to seeing you again!SincerelyChristine Kretschmer and Andreas Thierbach, hosts and team

10/10 – Utmerket

CARMEN

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 4 netter i januar 2024
Svar fra Manager den 10. jan. 2024
Liebe CarmenWow 5 von 5 Punkten - das freut uns sehr. Gerne geben wir Ihr Lob an unser Team weiter.Wir freuen uns auf ein WiedersehenHerzlichstChristine Kretschmer und Andreas Thierbach, Gastgebende und Team

10/10 – Utmerket

Marfren

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 4 netter i desember 2023
Svar fra Manager den 29. des. 2023
What a wonderful review. Thank you very much for this.We would be delighted to spoil you again next year. A happy new year SincerelyChristine Kretschmer & Andreas Thierbach, hosts and team

10/10 – Utmerket

Jessyluz

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023
Svar fra Manager den 29. des. 2023
What a wonderful review. Thank you very much for this.We would be delighted to spoil you again next year. A happy new year SincerelyChristine Kretschmer & Andreas Thierbach, hosts and team

10/10 – Utmerket

Watson

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loved the hotel lobby with the bar with comfy chairs by the wood fireplace. The room was clean, modern bathroom, comfy bed and balcony facing rhe mountains. Friendly staff, central to the trains, shopping , eating and surrounded by great mountain views.
Bodde her 3 netter i desember 2023
Svar fra Manager den 14. des. 2023
Wow, what a wonderful review. It's great to read that you felt completely at home with us - we are happy to pass on your praise to our staff. It would be great to welcome you back to Grindelwald.SincerelyChristine Kretschmer and Andreas Thierbach, hosts and team

10/10 – Utmerket

WON HYUK

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i desember 2023
Svar fra Manager den 12. des. 2023
Wow, thank you for this wonderful review. We are very pleased. We are happy to pass on the praise to our staff.It would be great to welcome you back to Grindelwald soonSincerelyChristine Kretschmer and Andreas Thierbach, hosts

10/10 – Utmerket

Youngeun

Likte: Overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
다 좋았는데 ... 이틀 숙박했는데 침구류 교체 안되는 거랑 룸에 있는 바 리필 안된다네요 ☹️
Bodde her 2 netter i november 2023
Svar fra Manager den 8. des. 2023
Wow, what a great review. The minibar is refilled daily when the room is cleaned and the bed linen is changed automatically or on request after 3 days. We are looking into why it didn't work for you. Simply contact reception directly the next time you stay. Kind regardsChristine Kretscher and Andreas Thierbach, hosts