Fasade – kveld/natt
Sjekk tilgjengelighet

Anmeldelser av Smiths at Gretna Green

4 out of 5
Smiths at Gretna Green
Gretna Green, Gretna, Scotland

Anmeldelser

8,8

Utmerket

Rangering på 10 − Utmerket. 274 av totalt 488 anmeldelser." "
Rangering på 8 − Bra. 153 av totalt 488 anmeldelser." "
Rangering på 6 − Grei. 42 av totalt 488 anmeldelser." "
Rangering på 4 − Dårlig. 18 av totalt 488 anmeldelser." "
Rangering på 2 − Forferdelig. 1 av totalt 488 anmeldelser." "

9,0/10

Renhold

9,2/10

Personale og service

8,8/10

Fasiliteter

8,8/10

Overnattingsstedets bygg og tilstand

8,0/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Karen

Friendly helpful staff lovely room accommodation very good food availability Only suggestion is a handle by the side of the bath to help getting in and out of shower and safe any slipping for older people
Bodde her 1 natt i mai 2024
Svar fra Lorraine Kirkwood den 28. mai 2024
Good afternoon KarenThank you for staying at Smiths Hotel I am delighted you enjoyed your stay and thank you for your lovely comments. Kind regards

6/10 – Grei

Irene og London

Reiste med familie
Likte: Renhold og personale og service
Likte ikke: Fasiliteter
Really nice staff and handy for a wedding (5 mins walk). Beds are comfy and despite being beside the M6 and in a roadside room, I slept well. Bathroom was in need of refurbishment.
Bodde her 1 natt i april 2024
Svar fra Lorraine Kirkwood den 2. mai 2024
Good morning Thank you for taking time to offer feedback I am pleased you had a good nights sleep. Kind regards

8/10 – Bra

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service og romkomfort
Excellent service - only slight down side was that the bathroom facility needed a face lift, a little tired.
Bodde her 1 natt i februar 2024
Svar fra Lorraine Kirkwood den 28. feb. 2024
Good morningThank you for staying at Smiths Hotel and taking the time to offer feedback. Kind regards

10/10 – Utmerket

David

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great hotel, if I was looking for something to mention possibly breakfast starting a little earlier would be a huge bonus for me. Regards
Bodde her 1 natt i februar 2024
Svar fra Lorraine Kirkwood den 4. feb. 2024
Good morning DavidI am pleased you enjoyed your stay and hope you will visit us again. Kind regards

8/10 – Bra

Liz

Reiste med familie
Likte: Renhold, personale og service og romkomfort
Bodde her 1 natt i januar 2024
Svar fra Lorraine Kirkwood den 22. jan. 2024
Good afternoonThank you for staying at Smiths Hotel and taking the time to offer feedback, I am pleased you enjoyed your stay and hope you will visit us again.

8/10 – Bra

David

Reiste med partner
Bodde her 1 natt i desember 2023
Svar fra Lorraine Kirkwood den 11. des. 2023
Good morning DavidThank you for staying at Smiths and taking the time to offer feedback. Kind regards

6/10 – Grei

Susanne

Bodde her 1 natt i november 2023
Svar fra Lorraine Kirkwood den 22. nov. 2023
Good afternoon Thank you for staying at Smiths Hotel and taking the time to offer feedback. Kind regards

10/10 – Utmerket

Shaun

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
All aways good nothing to complain about brilliant
Bodde her 1 natt i november 2023
Svar fra Lorraine Kirkwood den 14. nov. 2023
Good afternoon ShaunThank you for staying at Smiths Hotel and taking the time to offer feedback. I am pleased you enjoyed your stay and hope you will visit us again.

10/10 – Utmerket

Matt

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i november 2023
Svar fra Lorraine Kirkwood den 13. nov. 2023
Good morning MattThank you for staying at Smiths Hotel and taking the time to offer feedback. I am pleased you enjoyed your stay and hope you will visit us again.

10/10 – Utmerket

Carol

Bodde her 2 netter i oktober 2023
Svar fra Lorraine Kirkwood den 13. okt. 2023
Good morning CarolThank you for staying at Smiths Hotel and taking the time to offer feedback. I am pleased you enjoyed your stay and hope you will visit us again. Kind regards

8/10 – Bra

Andrew

Bodde her 1 natt i september 2023
Svar fra Lorraine Kirkwood den 8. okt. 2023
Good afternoon AndrewThank you for staying at Smiths Hotel and taking the time to offer feedback.I am pleased you enjoyed your stay and hope you will visit us again.

10/10 – Utmerket

Eric

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Business trip
Great stay, lovely atmosphere, lovely food
Bodde her 1 natt i september 2023
Svar fra Lorraine Kirkwood den 22. sep. 2023
Good afternoon EricThank you for staying at Smiths Hotel and taking the time to offer feedback.

10/10 – Utmerket

Jeff

Reiste med familie og små barn, Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Stayed at one of their cottages which was really nice and spacious.
Bodde her 3 netter i august 2023
Svar fra Lorraine Kirkwood den 27. aug. 2023
Good morning JeffThank you for staying at Smiths Hotel and taking the time to offer feedback. I hope you will visit us again. Kind regards

6/10 – Grei

Mark

Reiste med familie
Likte: Renhold og personale og service
Great, friendly, welcoming staff.
Bodde her 1 natt i august 2023
Svar fra Lorraine Kirkwood den 11. aug. 2023
Good morning Mark Thank you for staying at Smiths Hotel and taking the time to offer feedback. Kind regards

8/10 – Bra

Matthew

Reiste med partner
Likte: Personale og service og fasiliteter
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Checked in, friendly staff, but the bedroom had a really terrible smell. The hotel was fully booked, so the staff arranged for us to have a room at the sister hotel round the corner, which was excellent. Cannot fault the service, very good.
Bodde her 2 netter i juli 2023
Svar fra Lorraine Kirkwood den 27. juli 2023
I am very sorry to hear there was an issue with your room but am pleased our sister hotel was able to accommodate you. Kind regards

6/10 – Grei

Mark

Forretningsreisende
Likte: Renhold og personale og service
Not whatt it was
An old favourite, which sadly is starting to feel tired.
Bodde her 1 natt i juli 2023
Svar fra Lorraine Kirkwood den 27. juli 2023
Good morningThank you for staying at Smiths Hotel, and offering feedback, we do listen to our guests and I am pleased to say there is a plan to refurbish the hotel due to start in 2024.Kind regards

8/10 – Bra

Nigel

Bodde her 1 natt i juni 2023
Svar fra Lorraine Kirkwood den 3. juli 2023
Good morningThank you for staying at Smiths Hotel and taking the time to offer feedback. I am pleased you enjoyed your stay and hope you will visit us again. Kind regards

4/10 – Dårlig

Henrietta

Likte: Overnattingsstedets bygg og tilstand
Likte ikke: Renhold og personale og service
Bodde her 1 natt i mai 2023
Svar fra Lorraine Kirkwood den 15. juni 2023
Good afternoon I am sorry to see you did not enjoy your stay with us at Smiths Hotel.Kind regards

4/10 – Dårlig

Eric

Reiste med partner
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Room did not have a working TV - asked to switch and we were accommodated. Restaurant, although largely empty, was not available for dinner as kitchen resources were dedicated to a wedding function elsewhere on the property. Hotel staff did help us book dinner at a sister hotel. Some lights in our room did not work. Overall, we expected much better for the price charged.
Bodde her 1 natt i mai 2023
Svar fra Lorraine Kirkwood den 6. juni 2023
Good morning EricI am disappointed to read that you did not enjoy your stay, we appreciate the opportunity to rectify any situation while you are staying with us and I am please we were able to provide you with another room that had a working T.V. The restaurant/kitchen can get very busy I am very sorry that we couldn't accommodate you in our restaurant.Kind regards

10/10 – Utmerket

Glynn

Bodde her 1 natt i juni 2023
Svar fra Lorraine Kirkwood den 6. juni 2023
Good morning GlynnThank you for staying at Smiths I am please you enjoyed your stay and hope you will visit us again soon. Kindest regards

10/10 – Utmerket

Caroline

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Excellent hotel. Friendly staff
Bodde her 1 natt i mai 2023
Svar fra Lorraine Kirkwood den 8. mai 2023
Good afternoonThank you for staying at Smiths Hotel.I am pleased you enjoyed your stay and hope you will visit us again soon. Kind regards

10/10 – Utmerket

Graham

Bodde her 1 natt i april 2023
Svar fra Lorraine Kirkwood den 1. mai 2023
Good afternoon GrahamI am please you enjoyed your stay and hope you will visit again soon. Kind regards

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i april 2023
Svar fra Lorraine Kirkwood den 12. apr. 2023
Good morningThank you for staying at Smiths Hotel.I am please you enjoyed your stay and hope you will visit us again.Kind regards

10/10 – Utmerket

Kenneth

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i mars 2023
Svar fra LORRAINE den 12. mars 2023
Good morning KennethThank you for staying at Smiths and taking the time to offer feedback. I am pleased you enjoyed your stay and hope we will see you again soon. Kind regards

8/10 – Bra

Yvonne

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
comfortable stay
Bodde her 1 natt i februar 2023
Svar fra Lorraine Kirkwood den 14. feb. 2023
Good morning YvonneI am pleased you enjoyed your stay and hope you will visit us again. Kind regards

8/10 – Bra

Forbes

Bodde her 1 natt i januar 2023
Svar fra Lorraine Kirkwood den 29. jan. 2023
Good MorningThank you for staying at Smiths Hotel and taking the time to offer feedback. I hope you will visit us again.

10/10 – Utmerket

Marilyn

Bodde her 2 netter i desember 2022
Svar fra Lorraine Kirkwood den 13. jan. 2023
Good afternoon MarilynThank you for stay at Smiths Hotel and taking the time to offer feedback. Kind regards

10/10 – Utmerket

michael

Bodde her 1 natt i januar 2023

10/10 – Utmerket

Stephen

Bodde her 1 natt i desember 2022

6/10 – Grei

Jonathon

Likte ikke: Renhold
Bodde her 1 natt i desember 2022
Svar fra Lorraine Kirkwood den 16. des. 2022
Good afternoonThank you for staying with us at Smiths and taking the time to offer feedback. Kind regards

10/10 – Utmerket

Evelyn

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Reception helpful. Rooms big and very clean. Other staff very helpful too.
Bodde her 1 natt i november 2022
Svar fra Lorraine Kirkwood den 30. nov. 2022
Thank you for staying with at Smiths and taking the time to offer feedback.I am please you enjoyed your stay and hope to welcome you back soon. Kind regards

10/10 – Utmerket

Glen

Bodde her 1 natt i november 2022
Svar fra Lorraine Kirkwood den 30. nov. 2022
Thank you for staying with at Smiths and taking the time to offer feedback.I am please you enjoyed your stay and hope to welcome you back soon. Kind regards

6/10 – Grei

darren

Bodde her 1 natt i november 2022
Svar fra Lorraine Kirkwood den 30. nov. 2022
Thank you for staying with at Smiths and taking the time to offer feedback.Kind regards

10/10 – Utmerket

David

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Friendly staff lovely food
Bodde her 1 natt i oktober 2022
Svar fra Lorraine Kirkwood den 8. nov. 2022
Good afternoon DavidThank you for taking the time to offer feedback. I am pleased you enjoyed your stay with us here at Smiths Hotel and hope to see you again soon.

10/10 – Utmerket

Julie

Bodde her 1 natt i september 2022

10/10 – Utmerket

Paul og Skelmersdale

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Fantastic location,, Brand new hotel, Everyrhing is anazing about this place ☆☆☆☆☆
Bodde her 1 natt i september 2022
Svar fra Emily - Reception Manager den 14. sep. 2022
Thank you so much for taking the time to leave us a review, it is greatly appreciated! Your kind words truly mean a lot to our team.Many Thanks.

4/10 – Dårlig

David

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Very tired hotel.
There was a mix up with the room when we arrived. We ended up walking in on a room that was already occupied. We got moved to another room but the key fobs didn’t work. We eventually got it sorted out. I’ve got to say apart from the embarrassment and slight annoyance the staff at the reception were very apologetic and gave us a round of free drinks for the trouble which was a very nice gesture. The outside of the building looks great but I thought the rooms were very tired looking and there were multiple stains on the carpet and the bathroom was very shabby. I thought it was very over priced for the experience.
Bodde her 1 natt i juli 2022

10/10 – Utmerket

Ian

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Smiths at Greta
Food was excellent. Room was good other than Sealant around the bath was not great . Over all it was a good overnight stay in a nice hotel .
Bodde her 1 natt i juni 2022
Svar fra Emily Brown - Reception Manager den 2. juli 2022
Thank you so much for taking the time to leave us a review, it is greatly appreciated. We hope to welcome you back again soon!

8/10 – Bra

Patricia

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
Good service and stylish room. Excellent dinner and breakfast. Room (especially bathroom) could do with some basic maintenance and decor needs attention.
Bodde her 1 natt i februar 2022
Svar fra Emily Brown - Reception Manager den 2. juli 2022
Thank you so much for taking the time to leave us a review, it is greatly appreciated.

10/10 – Utmerket

michael

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
ATTENDED FAMILY WEDDING , ROOMS CLEAN,STAFF GREAT .. LOVELY VENUE
Bodde her 2 netter i mars 2022

10/10 – Utmerket

Ian

Bodde her 1 natt i mars 2022

6/10 – Grei

Caroline

Reiste med familie
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
SAD
We had no cleaners apparently due to COVID to clean the rooms, the lift didn’t work for our two night stay (not good for my 87!year old father to get up/downtwo flights of stairs), there is no lighting in the rooms - all bulbs too low wattage so you can’t see to get ready and the boiler kept going out so very cold at times.
Bodde her 2 netter i februar 2022

10/10 – Utmerket

John

Bodde her 2 netter i februar 2022

10/10 – Utmerket

Gillian

Bodde her 1 natt i januar 2022

10/10 – Utmerket

Justine

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Modern decor, helpful staff, rooms are very big, bed was comfy. We where staying for a wedding but it’s a great base to stay and sight see.
Bodde her 1 natt i januar 2022

2/10 – Forferdelig

Verifisert reisende

Reiste med en gruppe
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Needs knocking down.
Room very dated, bathroom smelt of stale urine, food was ok. Drinks extremely over priced, £12 for one glass of Prosecco!! Staff are rude and majority of the time nowhere to be seen.
Bodde her 2 netter i november 2021

10/10 – Utmerket

James

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
First stay at hotel, welcoming attentive knowledgeable staff. Nicely appointed room which was spotlessly clean. Evening meal in brassiere was superb and reasonably priced. Excellent stay & will certainly use again.
Bodde her 1 natt i oktober 2021

8/10 – Bra

Christopher

Reiste med familie
Likte: Personale og service og romkomfort
Likte ikke: Renhold
Weekend away
Staff and food excellent. However cleanliness needs too be addressed in the public places.
Bodde her 2 netter i september 2020

6/10 – Grei

Mark

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Social Rresponsibility.
Disappointing that there was no additional measures in light of the current problems. Hotel staff told us there were no additional measures, the hotel manager told us they had made changes but these were not evident apart from a sign saying residents only, there were still large groups, on looking at the breakfast situation we decided it was unsafe. On safety grounds for ourselves, other guests and the hotels own staff we decided not to stay.
Bodde her 2 netter i mars 2020

6/10 – Grei

Verifisert reisende

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Was in room 31 never got a sleep as the motorway was right out side traffic all night went for breakfast it was all dryed up and cold would not book in again
Bodde her 1 natt i mars 2020
Svar fra Emily Brown den 17. mars 2020
If possible, could you contact the hotel directly to discuss the issues mentioned in more detail? Kind Regards, Emily Brown