2/10 – Forferdelig
Janice
Reiste med familie
1. feb. 2026
Likte ikke: Fasiliteter
I reserved a room for four nights during the winter storm. The streaming services were not working. Cold air was coming from the windows. I had to place towels against the windows to keep out the cold air. The heat was not working properly. I had to call the front desk for maintenance at least 5 times. I decided to check out a day early. I asked for a refund and was denied. I was okay with that if I could get points for a room. The tall African American female manager thought I was on hold and I was not. I heard her tell the person I was talking to that I am not getting a damn thing. She yelled and acted unprofessional. I called and complained. Later I got a call back from another manager that refund me and gave me points. I have stayed at this property multiple times and I have never had a problem. The Tall African American Female Manager was rude and unprofessional. Everyone else was professional and nice.
Janice
Bodde her 4 netter i januar 2026