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Anmeldelser av MainStay Suites Greensboro

2.5 out of 5
MainStay Suites Greensboro
7623 Thorndike Rd, Greensboro, NC

Anmeldelser

8,0

Veldig bra

Rangering på 10 − Utmerket. 403 av totalt 1000 anmeldelser." "
Rangering på 8 − Bra. 321 av totalt 1000 anmeldelser." "
Rangering på 6 − Grei. 150 av totalt 1000 anmeldelser." "
Rangering på 4 − Dårlig. 71 av totalt 1000 anmeldelser." "
Rangering på 2 − Forferdelig. 55 av totalt 1000 anmeldelser." "

8,2/10

Renhold

8,4/10

Personale og service

7,4/10

Fasiliteter

8,0/10

Overnattingsstedets bygg og tilstand

7,2/10

Miljøvennlige løsninger

Anmeldelser

2/10 – Forferdelig

Martin

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 5 netter i mai 2024
Svar fra Bailey Alley (General Manager) den 13. mai 2024
Martin, on behalf of our entire team I apologize that we did not meet your expectations regarding your stay. You are a valued guest and we appreciate your feedback. We would love an opportunity in the future to make this up to you.

6/10 – Grei

Boyd

Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 7 netter i april 2024
Svar fra Bailey Alley (General Manager) den 24. apr. 2024
Boyd, thank you for taking the time to leave us a review. I apologize on behalf of our entire team that your experience was not up to standards. We would love an opportunity to make this up to you in the future, please do consider staying with us again.

6/10 – Grei

Frederick

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
No breakfast. Room was missing facial tissues, pen and paper, bathroom cups.
Bodde her 1 natt i april 2024
Svar fra Bailey Alley (General Manager) den 19. apr. 2024
Frederick, on behalf of our entire team I would like to apologize for the issues you had during your stay with us. We try our best to provide outstanding service every single day. Thank you for your patience and feedback.

10/10 – Utmerket

Jeremy

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean & Quiet!
Bodde her 2 netter i april 2024
Svar fra Bailey Alley (General Manager) den 17. apr. 2024
Jeremy, thank you for taking the time to leave us a review. We are so glad to hear that you enjoyed your stay.

2/10 – Forferdelig

Mohammed Ali

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
They charge premium rates during furniture market property not clean musty they should charge their regular daily rates ripping consumers Shall not stay here again Expedia should not promote this property in their web sites
Bodde her 6 netter i april 2024
Svar fra Bailey Alley (General Manager) den 17. apr. 2024
Mohammed, I am sorry to hear that your experience here was not up to standards. I do appreciate your feedback, it is very valuable to us.

2/10 – Forferdelig

Sara

Forretningsreisende
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
This property has not been maintained very well. My window sheers were dirty. Although the dirt might be mold. My coffee maker didn't work. There. Was a "live" wire in the hairdryer. It did not feel safe.
Bodde her 5 netter i april 2024
Svar fra Bailey Alley (General Manager) den 17. apr. 2024
Sara, thank you for taking the time to leave us a review. On behalf of our entire team I apologize that your experience with us was not up to standard. We appreciate your feedback and will use it to grow moving forward.

6/10 – Grei

John

Bodde her 2 netter i april 2024
Svar fra Bailey Alley (General Manager) den 30. apr. 2024
John thank you for taking the time to leave us a review. We use this feedback to improve. We hope to see you again the next time you are in town!

8/10 – Bra

Ricardo

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 7 netter i mars 2024
Svar fra Bailey Alley (General Manager) den 26. mars 2024
Thank you for your review. Your input is greatly valued and helps us to grow. We are so glad to hear you enjoyed your stay. Please come see us again next time!

6/10 – Grei

James

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Ok for a night of rest
The location is convenient to the airport. Clean enough and bed was comfortable. Table in room was wobbly, the toiket kept running until i stopped it, dingy and needs updatung.
Bodde her 1 natt i februar 2024
Svar fra Bailey Alley (General Manager) den 28. feb. 2024
Thank you for taking the time to leave us a review. On behalf of our entire team I would like to apologize for the issues you had regarding your stay. We are currently under a full renovation. Please consider coming to see us again in the future, we would love an opportunity to make this up to you!

10/10 – Utmerket

Jordan

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Awesome stay!
Bodde her 1 natt i februar 2024
Svar fra Bailey Alley (General Manager) den 19. feb. 2024
Thank you for leaving us a review. We greatly appreciate your input and are so glad to hear you enjoyed your stay!

6/10 – Grei

Ben

Reiste med familie
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Here's my story: I arrive, the hostess couldn't find my booking. They said that I was booked a month out, and not the day I was there. I'm willing to grant and say that it may have been my fault, but she got the day switched for me at no charge. Awesome! Off to a good start. After an elevator ride which reeked of weed... I got to my room, the bed wasn't made, and there were alcohol empties in the trash. After a trip to the front desk again, the hostess got me another room. After another ride in the same elevator that now smelled somehow even worse of weed...The next room was nice, save for the fact some of the bathroom floor tiles were coming up. Construction was happening inside and all around the building. That can't be helped when needed, but just explaining for my star ratings. The next hostess was kind and awesome. She even extended our checkout so my son could come back and shower after his wrestling meet (anything to avoid ring worm) before traveling back home hours away. The experience itself wasn't awesome overall, but the front staff is accommodating and worth their weight in gold. The front staff would be the only reason I would want to re-book this hotel.
Bodde her 1 natt i februar 2024
Svar fra Bailey Alley (General Manager) den 15. feb. 2024
On behalf of our entire team I would like to apologize for the issues you ran into during your stay. We greatly appreciate your honest input, it helps us to grow. Consider staying with us next time you are in town. We would love an opportunity to make this up to you!

4/10 – Dårlig

THOMAS

Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bummer
This hotel is tired...and it shows. And just because it has the word Suites in it's name doesn't mean your going to find luxury accommodations.
Bodde her 1 natt i januar 2024
Svar fra Bailey Alley (General Manager) den 23. jan. 2024
Thomas, thank you for taking the time to leave us a review. Your input helps us to grow. On behalf of our team I want to apologize that we did not meet your expectations. We are currently under a renovation and will soon have a brand new hotel. Come back and see us again down the road, we would love an opportunity to make this up to you!

10/10 – Utmerket

Sedena

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023
Svar fra Bailey Alley (General Manager) den 19. feb. 2024
Thank you for leaving us a review. We are so glad to hear you enjoyed your stay!

8/10 – Bra

Sedena

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
There was nothing that I can honestly say I didn't like this hotel is the best I super love this place it is very clean and quiet the staff the gm. And the manger are super sweet and kind honest and respectful always got a smile on they face they have very nice rooms no bugs or anything it has everything you need to cook with and if it's not in your room they will get you what you need with no problem please please if you looking for a nice safe place to go this is the place I promise you will love it there it's my home away from home every time you will get your money worth i promise thank you main stay see you guys soon ❤️❤️🙂🙂🙂🙂
Bodde her 1 natt i desember 2023

10/10 – Utmerket

Sedena

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
This not the first time I stayed here but I love all the staffs that I met in person they so sweet and polite have smiles on they face and if there is something wrong they will do they best to make it right this place is home away from home
Bodde her 1 natt i desember 2023

10/10 – Utmerket

Jami

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Wonderful overnight stay
Great location. Clean and comfy! Super close to restaurants. Great area!
Bodde her 1 natt i desember 2023
Svar fra Bailey Alley (General Manager) den 18. des. 2023
Thank you for taking the time to leave us a review. We are so glad you enjoyed your stay. Come back and see us again next time!

10/10 – Utmerket

Heidi

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
My room had a little kitchen area for an extended stay. Bed was comfy and parking was easy. I would definitely stay here again.
Bodde her 1 natt i november 2023
Svar fra Bailey Alley (General Manager) den 14. nov. 2023
Thank you for taking the time to leave us a review. We are so please to read that you enjoyed your stay. Come back and see us next time you are in town!

6/10 – Grei

Lana

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i november 2023
Svar fra Bailey Alley (General Manager) den 14. nov. 2023
Thank you for taking the time to leave us a review. Your input helps us grow and is greatly appreciated.

6/10 – Grei

Elizabeth

Forretningsreisende
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Okay stay, not going back
The room itself was okay clean, but the carpet in the halls is disgusting and stained. My bathroom didn't have a shower curtain but the staff was quick to get one up. The coffee maker didn't work, but again he was quick to bring up a new one. Be prepared that there is no room cleaning/service while you stay so don't expect them to change out your towels or empty your trash. Several times it looked as if the guests just set their trash/ towels by the elevator to be picked up. Some of the staff were friendly while others were not. Sorry, would not stay again.
Bodde her 3 netter i oktober 2023
Svar fra Bailey Alley (General Manager) den 17. okt. 2023
Elizabeth, thank you for taking the time to leave us a review. Your input helps us to grow. I apologize on behalf of our entire team for not providing the highest level of service for you. The hotel is currently undergoing a long awaited renovation. This will see the property fitted with brand new everything! Customer service is paramount here and the issues that you had with our staff has been noted and addressed. We would love to have you back sometime in the future.

6/10 – Grei

Wendy

Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
On my reservation it said I would get a queen size bed and I had a full size bed
Bodde her 1 natt i oktober 2023
Svar fra Bailey Alley den 16. okt. 2023
Thank you for taking the time to leave us a review. On behalf of the MainStay team, I apologize we were unable to meet expectations regarding the bed size. I do hope you will consider us again next time you are in the area!- Bailey Alley (General Manager)

2/10 – Forferdelig

Robert

Bodde her 3 netter i september 2023
Svar fra Bailey Alley den 2. okt. 2023
Thank you for taking the time to write a review. Your input helps us to grow and is greatly appreciated. On behalf of our team I apologize we were not able to meet your expectations. We are currently being fully renovated. I do hope you will consider us next time you are in the area.

8/10 – Bra

joseph

Forretningsreisende
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Overall, the room was good. The property is good, but the couch they have in my room was very disgusting, dirty and old.
Bodde her 4 netter i august 2023
Svar fra Bailey Alley den 2. okt. 2023
Thank you for taking the time to write us a review. Your input helps us to grow and is greatly appreciated. We do apologize for the condition of the couch. Our property is currently under full renovation! Please consider coming back and seeing us.

8/10 – Bra

Randi

Likte: Renhold og personale og service
Room was a suite. Ok
Bodde her 1 natt i august 2023
Svar fra Bailey Alley den 2. okt. 2023
Thank you for taking the time to write a review. Your input helps us to grow and is greatly appreciated. We are currently under a full renovation. Come back and see us when we have a brand new hotel!

2/10 – Forferdelig

William

Likte ikke: Personale og service
canceled my reservation, no notice
Bodde her 4 netter i juli 2023
Svar fra Charlie den 30. juli 2023
We're sorry to hear that you experienced this issue. Please be assured we're taking the necessary steps to fix this and prevent it from recurring in the future.

8/10 – Bra

Zaida

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The checking in was good. The front desk staff was very friendly. The room itself was just ok. The soda bed was all stained and not comfortable at all. We had to put a bed sheet around the cushion in order to use it as the headboard. The chairs with the dining table were also stained so we really did not sit much.
Bodde her 1 natt i juli 2023
Svar fra Charlie den 21. juli 2023
Hello Zaida, we're pleased to hear your interaction with staff was pleasant. We are certainly disappointed to hear that we didn't quite meet the mark, but going forward we will ensure this does not repeat itself.

6/10 – Grei

Kathy

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
The staff behind the desk were very polite and easy to work with. Other than that, the experience was not very positive. It is a non-smoking facility but there was always odor from cigarettes and marijuana. The bathroom floor had 2 tiles that kept coming off. The carpet was not clean and the room smelled. I will not be staying at this hotel in any future visits to Greensboro.
Bodde her 2 netter i juli 2023
Svar fra Charlie den 21. juli 2023
Thank your for taking the time to leave a review. We're sorry to hear that you had a bad experience. Your feedback is vital to us, and we'll use is to elevate our offering. Thank you for being a guest and for bringing this to our attention.

10/10 – Utmerket

Michael

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i juli 2023
Svar fra Charlie den 12. juli 2023
Hello Michael, thank you for taking the time to provide a rating! We're so happy to see that you had a 5 star experience at The MainStay suites!

6/10 – Grei

Dung

Forretningsreisende
Likte: Overnattingsstedets bygg og tilstand og romkomfort
WIFI is terrible
Bodde her 10 netter i juni 2023
Svar fra Charlie den 3. juli 2023
Thank you for making us aware of this. Your feedback helps us to make changes for the better.

2/10 – Forferdelig

Christine

Bodde her 2 netter i juni 2023
Svar fra Charlie den 21. juli 2023
Hi Christine, we apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met.

8/10 – Bra

Verifisert reisende

Reiste med familie
Likte: Personale og service
I didn't like the spots on the sofa bed,chairs and hallway carpet. I liked the staff and everything else in the room. Bed was comfortable, very cle an linen and towels.
Bodde her 5 netter i juni 2023
Svar fra Charlie den 30. juni 2023
Thank you so much for taking the time to provide feedback. Renovations will be here soon and all of those will be replaced. We hope to have the chance to have you stay here again!

6/10 – Grei

Willie

Reiste med partner
Likte: Personale og service
Great location right off the highway, decent amount of restaurants within 10 minutes of hotel
Bodde her 2 netter i juni 2023
Svar fra Charlie den 27. juni 2023
Hi Willie, thanks so much for taking the time to provide us your feedback!

10/10 – Utmerket

Alec

Bodde her 1 natt i juni 2023
Svar fra Charlie den 19. juli 2023
Thank you for staying with us and taking the time to provide a rating!

2/10 – Forferdelig

Jesse

Just not a safe place
Bodde her 3 netter i juni 2023
Svar fra Charlie den 21. juni 2023
We're sorry to hear of your less than satisfactory experience with The Mainstay Suites Hotel. We value our guests opinions and would like to thank you for bringing this to our attention.

4/10 – Dårlig

John

Reiste med familie
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Hotel in disparate need of attention
Power was out when we checked in so cleaning was ok. Power came back on within 30 minutes of checkin. Hotel was not well maintained, broken light fixture in bathroom, main kitchen light burned out, told front desk, still not fixed when checked out. Hallways and stairs were dirty, did not see anyone vaccuum during the entire stay. Outside trash receptacles were overflowing when we arrived and were when we left. Stayed 3 days, would not recommend.
Bodde her 2 netter i juni 2023
Svar fra Charlie den 21. juni 2023
Thank you for taking the time to provide us your feedback. Your satisfaction is invaluable to us. We are certainly disappointed to hear that we did not meet the mark, but going forward will ensure this does not repeat itself.

10/10 – Utmerket

Katharine og GLENVILLE

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i juni 2023
Svar fra Charlie den 21. juni 2023
Thank you so much for your positive rating for your recent visit to Mainstay Suites Hotel in Greensboro!

4/10 – Dårlig

Justin

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 7 netter i juni 2023
Svar fra Charlie den 18. juni 2023
Hi Justin, I see you left a 2 star review but no details about your experience with us. I would love to hear more about how we can serve you better!

2/10 – Forferdelig

Robert

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i juni 2023
Svar fra Charlie den 8. juni 2023
We set a high standard for ourselves, and we're so sorry to hear this was not met in your interaction with our business.

10/10 – Utmerket

Hemed

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The service was good
Bodde her 3 netter i mai 2023
Svar fra Charlie den 29. mai 2023
We're really grateful and appreciate you taking the time to share your rating with us!

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
The front desk, Sierra was amazing!! Friendly helpful and very professional.
Bodde her 2 netter i mai 2023
Svar fra Charlie den 10. mai 2023
Thank you so much for taking the time to leave us a review! We are really glad to hear of your positive interactions with Sierra.

6/10 – Grei

Joe

Forretningsreisende
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
The staff was fantastic! The property is in need of a major renovation. Carpets are dirty, the appliances are old. And the beds need to be replaced.
Bodde her 6 netter i april 2023
Svar fra Charlie den 26. apr. 2023
Thank you so much for taking the time to leave us feedback. I'm happy to announce renovations are on the way!

10/10 – Utmerket

andrea

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything was nice the price was a little on the high side and not enough channels on the tv
Bodde her 7 netter i april 2023
Svar fra Charlie den 26. apr. 2023
Thanks so much for sharing your experience with us. Your feedback allows us to do better.

10/10 – Utmerket

Katryse

Bodde her 1 natt i april 2023
Svar fra Charlie den 20. apr. 2023
Thanks much for the 10/10 review!

10/10 – Utmerket

Jack

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent service and cordial front desk staff. Very clean room, larger than I expected. Comfortable bed. Great deal for the price
Bodde her 1 natt i april 2023
Svar fra Charlie den 13. apr. 2023
We really appreciate the 5 star rating! Thank you for taking the time to leave us your feedback.

10/10 – Utmerket

Tania

Reiste med familie og små barn, Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very clean and quiet property. Staff are extremely friendly, and gym access is 24/7. The kitchenette in the room is also very clean and convenient. I give them 5 stars. Definitely recommending this place!
Bodde her 2 netter i april 2023
Svar fra Charlie den 12. apr. 2023
We're really grateful and appreciate you taking the time to share your rating with us!

8/10 – Bra

Dameon

Likte: Renhold og personale og service
Hotel was dated but it met my needs.
Bodde her 4 netter i april 2023
Svar fra Charlie den 12. apr. 2023
Thank you so much for your review! We do have renovations coming soon, we hope to have your business again!

10/10 – Utmerket

Amy

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i mars 2023
Svar fra Charlie den 28. mars 2023
Thank you so much for taking the time to leave us a review.

8/10 – Bra

Annmarie og Chatham

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Easy to find and close to everthing.
Bodde her 1 natt i mars 2023
Svar fra Charlie den 27. mars 2023
Thank you so much for taking the time to leave us a review.

10/10 – Utmerket

Ricky

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great place
Nice place. Quiet and clean with good parking and a friendly staff.
Bodde her 1 natt i mars 2023
Svar fra Charlie den 27. mars 2023
We're really grateful and appreciate you taking the time to share your rating with us.

4/10 – Dårlig

Carrie

Bodde her 1 natt i mars 2023
Svar fra Charlie den 13. apr. 2023
Thank you for your review, please let us know if there's anything we can do to improve our offering.

10/10 – Utmerket

Nestor D Moreno

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Any restaurants close to the hotel
Bodde her 1 natt i mars 2023
Svar fra Charlie den 21. mars 2023
Thank you!