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Anmeldelser av Theoxenia Caldera Hotel

4 out of 5
Theoxenia Caldera Hotel
Fira Town, Caldera (Via d'Oro), Fira, Santorini, Santorini Island

Anmeldelser

9,0

Fantastisk

Rangering på 10 − Utmerket. 147 av totalt 233 anmeldelser." "
Rangering på 8 − Bra. 66 av totalt 233 anmeldelser." "
Rangering på 6 − Grei. 13 av totalt 233 anmeldelser." "
Rangering på 4 − Dårlig. 3 av totalt 233 anmeldelser." "
Rangering på 2 − Forferdelig. 4 av totalt 233 anmeldelser." "

9,4/10

Renhold

9,6/10

Personale og service

8,6/10

Fasiliteter

8,8/10

Overnattingsstedets bygg og tilstand

9,6/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fin opphold med bra frokost.
Bodde her 4 netter i november 2019
Svar fra Reservations den 11. nov. 2019
Dear Guest, thank you for rating us 10/10. This one means that you had a great stay with us and we feel very happy about it. Our strives is always to offer you the best services we can and it is very nice when our Guest recognize it. We are looking forward to see you again.

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i juli 2019
Svar fra Reservations den 15. sep. 2019
Dear Mrs. Monica, thank you for staying with us and your kind review. We hope to see you again in the future.

10/10 – Utmerket

Verifisert reisende

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Personale i resepsjonen, veldig service innstilt. Hjelpsom og informativ
Bodde her 1 natt i juli 2019
Svar fra Reservations den 15. juli 2019
Takk for din tilbakemelding. Vi ønsker å se deg igjen i fremtiden.

4/10 – Dårlig

Brent

Reiste med partner
Had booked the Theoxenia for two nights. We were asked on the day of arrival the exact arrival time so they could make sure our room was ready, but we were informed upon arrival that something had happened that delayed other guests regarding their cruise ship schedule and so we were moved to another hotel. The exact situation was a little unclear as it was difficult to understand the receptionist. She was extremely nice and apologetic, and I understand things happen, but it was unclear to me why we were the ones relocated, instead of the guests with delays, to another hotel when we were there on our booked dates and why we weren't informed of this change until we arrived. We had specifically chosen the Theoxenia. The hotel we were rebooked at, The Delion, was very nice and accommodating, but it was down a very slippery, steep, set of stairs, which was very challenging due to my physical balance problems. The whole situation got extremely weird when the Theoxenia receptionist showed us to our room in the new hotel and then offered us an envelope of cash as way of apology for the inconvenience, left us, and showed up again 15 minutes later asking for the cash back, that she had given it to us by mistake! Our names were even written on the envelope we were handed! It was just a very strange and subpar situation. The hotel we ended up at was nice enough, but we feel that we didn't get the experience we paid for.
Bodde her 2 netter i april 2024
Svar fra Christos M. Reservations den 16. apr. 2024
Thank you for the feedback and great detail of what you encountered. To clarify: The envelope was meant to be given for payment for your urgent relocation to your new hotel receptionist, not you. The amount mentioned was practically the same amount you have paid for your room without any corresponding commissions and taxes. The receptionist as a trainee had to deal with an urgent situation that needed immediate resolution in order to minimize any delays on your checking in. As needs of the hotel are constant and guest’s desires must be addressed as soon as possible we decided to provide you a room at the famous Caldera where steps are involved in all occasions. We were not notified that a disability issue was part of your room reservation thus this decision, practically to even things and have you in a room by the cliffside. If you had attempted to explain at check in, a different choice would have been made as Fira town has numerous hotels next to each other. Addressing this review, we believe it is unfair as you practically never stayed at Theoxenia. Apologies again for your discomfort.

8/10 – Bra

Rikke

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024

10/10 – Utmerket

Glen

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Wonderfully comfortable and friendly stay
Extraordinarily friendly and helpful from the moment I arrived, this was a fantastic experience. Spectacular views from the room balcony. Breakfast served was excellent. Room and bathroom were spacious and clean. Bottles of water provided. Good heating for cool nights. Bed nice and comfortable. Plenty of storage space. Shower has good hot water and water pressure. Adequate charging points. Excellent airport pick-up and drop off service. An absolutely wonderful stay and hopefully I will get a chance to re-visit.
Bodde her 3 netter i desember 2023

8/10 – Bra

jeeyoung

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
바다가 보이는 발코니 방은 뷰가 좋아요. 화장실과 욕실은 조금의 리모델링이 필요한 듯. 조식은 평범한 수준.
Bodde her 2 netter i desember 2023

10/10 – Utmerket

Kanami

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
ホテルのスタッフも皆さん本当に驚くくらいとても感じが良く、お部屋もとても広くて清潔で立地も最高。朝食も屋上テラスで朝日を見ながら食べれて、夜は夕陽、星空が観れてこれまた大満足。 強いてネックを挙げるなら①出かける際に毎回カギを預ける必要があること②観光税の支払いが現金のみ③私たちの部屋はバスタブはあったけど栓がなくて聞きに行ったら『水を流さないといけないから栓はない』という返事。せっかくバスタブをリクエストしたのに意味ないなと微妙な気持ちに④連泊しても朝食の内容は全く変わらないから初日の感動が薄れてしまうのが残念。 それでも次回泊まるか?と聞かれたら、もちろんイエス!そのくらい、本当にスタッフさんもお部屋も感じが良くてステキなホテルでした!
Bodde her 2 netter i november 2023

8/10 – Bra

Dustin

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We only stayed here for 1 night because our ferry to Mykonos was cancelled due to weather, but would definitely stay here again in the future. Friendly and helpful staff, exceptional location.
Bodde her 1 natt i september 2023

10/10 – Utmerket

Armando

Bodde her 1 natt i oktober 2023

10/10 – Utmerket

lindsay

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel was amazing all around! From the breathtaking views of the caldera, breakfast served out on the terraces, and Michael who was so very helpful from the moment we arrived made our trip to Santorini one never to be forgotten. All of the staff were very hospitable and went out of their way to assist with transportation and give advice on things to do in town. I will definitely be coming back here!
Bodde her 2 netter i oktober 2023

10/10 – Utmerket

Charmaine Yolanda og Dacula

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
George was amazing. Great host and excellent view and breakfast.

8/10 – Bra

ROBERT

Reiste med partner
Likte: Fasiliteter
Very well located for a short visit to Santorini. We had a sea/caldera view from the large terrace- well worth paying a bit more for. A small water (bathroom) issue, which I think will be addressed having raised it, but otherwise the service, including tasty breakfast on the terrace, was very good indeed.
Bodde her 2 netter i august 2023

10/10 – Utmerket

Michael

Likte: Fasiliteter
The service provided was great as was the location. The view is amazing.
Bodde her 2 netter i august 2023

10/10 – Utmerket

Lia

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
A secret gem, this hotel is right in Thira however provides a calm place to relax after a day of activities. The property had excellent accommodation and facilities. The staff were very attentive to our needs, the breakfast was amazing and everything was literally only a few steps away.
Bodde her 4 netter i juli 2023
Svar fra Chris M. den 12. juli 2023
Thank you for your feedback!!!

10/10 – Utmerket

King Tsz

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Staff was very friendly. Our room was upgraded to a seaview room with sunset view, we were very happy during our stay!
Bodde her 1 natt i juli 2023
Svar fra Chris M. den 12. juli 2023
Thank you for your feedback!!!

10/10 – Utmerket

Alma

Reiste med partner
Likte: Renhold
In the heart of Fira….lovely little hotel with friendly staffs …..will recommend to the future guests…
Bodde her 2 netter i mai 2023

10/10 – Utmerket

TITO

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Located in the heart of Thira. Staff is AMAZING!
Bodde her 1 natt i april 2023

8/10 – Bra

Neelesh

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Theoxenia Caldera in Fira Santorini was an incredibly clean, with large rooms. We stayed in room #2, Monterra(?) . The terrace has amazing views of the sunset behind the volcanic island and the white rock. While we did not use it in early season, the outdoor pool with water jets provides for extra ordinary views. It's nestled above the shopping stores on the main walk way. Two amazing ice cream shops right at your desire's door step. The rooms were spacious with a balcony. Our room balcony looked over the street and the amazing waters of the Santorini. However, we had limited views due to the buildings in front of us. If you are tall, you can see the water and the volcano - else get to the terrace. The staff was extremely helpful, kind and attentive. We had an issue with the toilet flush not working well and they looked into it right away. Getting to hotel from airport is a 30 Euro drop (pre-season) and a bus is available back to port or airport for about 2 Euro's. Either way, you have to walk about 3 city blocks to get to hotel from any transport option. If you don't like going up the stairs for any number of reasons, this is not the place for you as it has about 14 odd steps to get from street level to lobby. No elevator that we could see. Over all, a great experience. We would stay here again.
Svar fra Lydia A. den 8. apr. 2023
Thank you thank you!!!! Have a lovely life!

8/10 – Bra

Neelesh

Bodde her 2 netter i mars 2023

10/10 – Utmerket

Michelle og Redford

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very friendly staff, gorgeous view and delicious breakfast served in the room. Picture perfect location, centrally located on the island and a 5 minute walk to the bus stop to visit other areas. Highly recommended!
Svar fra Christos M. Reservations den 6. feb. 2023
Thank you for your kind feedback. Have a fabulus winter!

10/10 – Utmerket

Cherie

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great staff and customer service was excellent!
Bodde her 1 natt i januar 2023
Svar fra Christos M. Reservations den 6. feb. 2023
Thank you for your kind feedback. Have a fabulus winter!

6/10 – Grei

angela

Reiste med en gruppe
Likte: Renhold, personale og service og romkomfort
Good location no such view as advertised
The hotel has a good location. The staff was very nice. We were disappointed that almost none of the rooms have an ocean view, but a building in front of the room. It doesn't look like the picture, you can have a nice view from the terrace only. The room reservation didn't say that there was no view as the staff claimed.
Bodde her 2 netter i november 2022
Svar fra Christos M. Reservations den 14. des. 2022
This is because you had booked a room with city view and not Caldera/Volcano view. You could always walk up the 17 steps to the second floor to enjoy our terraces and patios that view the Caldera. It is rare that some guests do not read any of our descriptions and then feel they were misinformed. No fuss, thank you for your kind words about the location and we know you had a good time anyway,Have a joyful 2023!Theoxenia Staff

10/10 – Utmerket

Larry

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The service was excellent. You feel like they want to help you all the time

10/10 – Utmerket

Aaron

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Loved it
Loved it! Beautiful view.
Bodde her 1 natt i november 2022

10/10 – Utmerket

Cecilia Lamigo

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Super recommend and excellent service. Breakfast was great ..
Bodde her 1 natt i november 2022

10/10 – Utmerket

Kimberly

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loved everything about it, the high outstanding quality of service!!
Bodde her 2 netter i november 2022

10/10 – Utmerket

LISET L ORTIZ

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great staff & great service! Beautiful and convenient spot, just in the heart of Thira…
Bodde her 4 netter i oktober 2022

6/10 – Grei

Dany

Internet non conforme aux attentes
Internet ne fonctionne pas dans la chambre J ai dû passer 3 heures à la réception pour avoir internet, dans le but de réserver mes avions pour revenir à Athènes vs le Ferry qui avait annulé une traversée Le couvre lit du lit très vieux, je pouvais voir le jour.
Bodde her 1 natt i september 2022

10/10 – Utmerket

Melissa

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful hotel right in the heart of Fira. Wonderful staff, amazing views and delicious breakfasts!
Bodde her 2 netter i mai 2022

10/10 – Utmerket

Sandra

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I love this place, I always help my friends to make thier reservations in this facility because the price is very reasonable, it has an expectacular view, shopping amd tours its at your fingertips
Bodde her 2 netter i april 2022

10/10 – Utmerket

Gretchen Turner og Manassas

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We loved this hotel. The location is ideally situated, the sea view spectacular. Because of Covid, our ample and delicious breakfast was delivered to our room at our requested time. When we weren’t out exploring the island, we could gaze at the sea while wearing the hotel bathrobes, basking in the lap of luxury. The staff provided helpful suggestions to maximize the enjoyment of our experience.
Bodde her 3 netter i mars 2022
Svar fra Lydia A. den 2. apr. 2022
Lovely people and review. Thank you!

10/10 – Utmerket

alan

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very nice hotel with helpful and friendly staff. Location and Breakfast were great.
Bodde her 2 netter i februar 2022
Svar fra Christos M. Reservations den 14. mars 2022
Thank you for your kind words Mr Alan. Lydia, Alma, Aggelos and Javier had a big smile when seeing your review. We wish Santorini was in full mode while your winter stay, now everyone is getting ready for the summer season. Our kindest and warmest regards. Stay safe please.

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2022
Svar fra Christos M. Reservations den 7. feb. 2022
Thank you for your generous review!

10/10 – Utmerket

Linsen

Excelente location. Nice staff.
Bodde her 2 netter i desember 2021
Svar fra Christos M. Reservations den 11. jan. 2022
Thank you for your kind feedback Sir. We wish you had stayed longer to enjoy Santorini, and thank you for your understanding when we had to move you to your original room. Stay safe and have great and smiley life!

10/10 – Utmerket

Mahesh

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I generally don't write reviews but I am super excited to write this one. This is the best hotel we ever stayed. A-class service hands down. The owner is genuinely a very nice person, who made us feel like we are his extended family. He is super responsive - we sent a few messages prior to our arrival and received responses within a few minutes of sending. We had made a last minute request to pick us up from the airport and he sent his staff to pick us up. Upon arrival, he gave us wonderful tips such as what is open/closed during the winter time we were in, where restaurants, nearby rental car locations are, best spots to take Caldera pictures in Fira and best landmarks/tourist spots to visit in Oia including the best spots for sunset viewing. The breakfast served was delicious...served to our room due to Coronoa restrictions. Hotel is in a great location, our room offered wonderful Caldera view. Our return flight was on Christmas day and so public transportation was not available. The owner was kind and gave us a ride to airport. We are so glad we chose this hotel during our unforgettable trip to Santorini.
Bodde her 1 natt i desember 2021
Svar fra Christos M. Reservations den 7. jan. 2022
What a nice and generous review. Thank you. You have only stayed for very small time and this review is a New Year gift that helps us to keep an ongoing high-end service. Theoxenia is a very small hotel with great people and knowledge of the island, as we are serving guests for many many years already, from generation to generation and until this Volcano island completely re-destroys itself we hope to be here to assist people in getting to know this island as much as possible for these few days while in Santorini. Have a wonderful year, stay smiley and kind as we remember you and we wish all the best to your family and wonderful spouse. Always at your disposal Mr Mahesh.

10/10 – Utmerket

andy younis

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Beautiful place
Bodde her 2 netter i november 2021
Svar fra Reservations den 28. nov. 2021
Thank you for your kind feedback. We wish to see you again in the future.

10/10 – Utmerket

Jeremy

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful hotel, centrally located, and friendly, helpful staff. Thanks, guys!
Bodde her 2 netter i november 2021
Svar fra Reservations den 17. nov. 2021
Thank you for your nice words and for staying with us. We wish to see you again in the future.

8/10 – Bra

Luzia

Likte: Personale og service
Super Lage inmitten Fira, aber Zimmer nach vorne raus sind sehr lärmig. Man sollte unbedingt ein Superior Zimmer buchen! Sehr nettes und hilfsbereites Personal
Bodde her 7 netter i september 2021
Svar fra Reservations den 3. okt. 2021
Vielen Dank für Ihre freundlichen Kommentare. Es wird uns eine Freude sein, Sie in Zukunft wiederzusehen.

10/10 – Utmerket

Verifisert reisende

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
All the staff was excellent specially George he went above and beyond to make sure all our needs were met. I had my 87 year old mother with me and he was always so worry that everything she needed was available. I have gone three times to Santorini but this has been the best place I have ever stayed. The view was wonderful and the room was huge and the price was so reasonable
Bodde her 2 netter i august 2021
Svar fra Reservations den 18. aug. 2021
Thank you for your kind review. It is always a pleasure for us to accommodate people like you are, with so nice mood and always with a smile.You were excellent guests and we wish to see you again in the future. Greetings to all of you from the staff of Theoxenia Hotel and especially to your mother.

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent hotel, very good location and conditions, great view from our room to the caldera, very good breakfast, I’ll recommend this hotel to my family and friends
Bodde her 4 netter i juli 2021
Svar fra Reservations den 16. juli 2021
Dear Anonymous , Thank you for your kind review. We are looking forward to see you again in the future.

8/10 – Bra

Verifisert reisende

Reiste med familie
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Hotel is very disappointing! The nice pictures of the pool are from the sister hotel, not in this hotel, jacuzzi not working, no water pressure and rooms need to be updated. View is perfect but so is every hotel here. Will not come back here .
Bodde her 3 netter i september 2020
Svar fra Christos M. Reservations den 14. juli 2021
Thank you for your feedback. For the past 20 years we have no pool but we are using the Aressana's one. Jacuzzi is working just fine but is not heated when the temperature outside is 30-36 Celcius, but on day temperatures to use as refreshing whirlpool. Rooms are outdated although we have made changes the past 4 years and we are working on our next renovation, thus the inexpensive room rates in comparison to the rooms from the rest of the Hotels in the area. And yes, there are plenty of Hotels around, but obviously you chose us for the good reviews and the price comparison. Again, thank you for your kind feedback and generous rating.

10/10 – Utmerket

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
What i loved was breakfast on the rooftop! The view of the city and.the caldera was gorgeous! Also the staff were incredible hospitable, gracious, accommodating, and went above and beyond to make our stay an exceptional experience. Special thanks to our concerige, George, who assisted us with travel accommodations, covid testing sites, history of the area as well as directions daily. Lovely and convenient place to stay in the heart of Fira. Also with access to beautiful pool at the aressana hotel
Bodde her 2 netter i juni 2021
Svar fra Reservations den 23. juni 2021
Dear Anonymous, Theoxenia 's staff and George they would like to say thank you for your lovely words. This is the best reward on our strives to serve you and make you happy and satisfied, as much possible we can. We will more than happy if we 'll see again.

10/10 – Utmerket

Darryl

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Amazing Fira Hotel
The location of this hotel is amazing and you get to use the pool and facilities of the resort hotel a short walk away. Our room overlooked the caldera and we were served breakfast overlooking the sea each morning and had an amazing sunset each night. The hotel staff were very friendly and helpful.
Bodde her 3 netter i juni 2021
Svar fra Reservations den 16. juni 2021
Thank you for your kind comments. It will be a pleasure for us to see you again in the future.

10/10 – Utmerket

Verifisert reisende

Bodde her 1 natt i juni 2021
Svar fra Reservations den 23. juni 2021
Dear Anonymous, thank you for your kind feedback. We wish to see you again in the future. Stay safe and healthy

8/10 – Bra

kathleen

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i mai 2021
Svar fra Christos M. Reservations den 6. juni 2021
Thank you Mr Cathleen D. for your feedback We hope you are back home safe and your trip to Santorini was worth it. Our apologies for anything that you disliked staying with us or the island. Until next time stay smily and active as we got to know you.

10/10 – Utmerket

Verifisert reisende

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Host & staff very accommodating from breakfast time to tourist information. Delightful breakfast on roof top. Perfect location.
Bodde her 2 netter i mai 2021
Svar fra Reservations den 3. juni 2021
Thank you for your kind review. We are looking forward to see you again in the future.

10/10 – Utmerket

Francisek

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i oktober 2020
Svar fra Chris and Eleni and George and Valadis den 9. okt. 2020
Dear Mr Francisek, thank you for your generous feedback. It was a pleasure to have you as a guest and all the rooms personnel and the reception staff, Eleni, Chris and Valadis wish you the best. Stay safe and smily like every morning. From us here at Theoxenia in Santorini Island, Kalimera (Goodmorning in Greek) as this is how you are remembered by us, smiling every morning on your way to breakfast!

10/10 – Utmerket

Henrik

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
good value hotel
Great location in the heart of Fira. Clean room, good breakfast served on the patio and very friendly and helpful staff. The caldera View from our patio was a delight.
Bodde her 3 netter i september 2020
Svar fra Christos and Eleni and George den 6. okt. 2020
Thank you for your kind words. Always a pleasure to share a bit of the island with great Expedia customers. We hope to see you again in the future, it will be our pleasure,

8/10 – Bra

Gérard

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i september 2020
Svar fra Reservations den 24. sep. 2020
Thank you for your kind feedback. We wish to see you again in the future.