Dear Anastasiia,First and foremost, we would like to thank you for choosing Santo Mine for your vacation in Santorini and for the time and effort you have taken to share your review.As our prime aim is to make our guests feel at home and to always cater to each one of their desires and needs, we are thrilled to know through your comments that you felt as in paradise!It is our great pleasure to read that you enjoyed the unique location, your own spacious suite, and the dazzling vistas that Santo Mine provides to the unique Aegean Sunset.We would like to thank you again for your comments and we very much looking forward to welcoming you back to Santo Mine in the future!Best WishesSanto Mine Team

Dear Ayaka,We are very glad to receive your rating concerning your overall experience near us, we truly hope that we will have the opportunity to welcome you once more for another memorable stay!Best Wishes Santo Mine Team

Dear Mamumul, Thank you for choosing Santo Mine for your holidays in Santorini as well as for taking the time to review us providing valuable feedback following your experience with us. In Santo Mine we endeavor to offer you memorable experiences while we are always willing to go above and beyond to meet your expectations. Cleanliness is one of highest priorities, and we always do our best deliver the best possible housekeeping services. We truly wish that you had brought the points mentioned to our attention while you were still here, so that we could do our best to rectify any possible issue immediately. Your direct communication is greatly appreciated. Nevertheless, please rest assured that your comments have been noted and are taken into consideration. Once again, thank you for joining us in Santo Pure. It has been a pleasure having you with us and we hope to have the honour of welcoming you back whenever your travels bring you back to Santorini to offer an ameliorated experience. Best Wishes,Santo Mine Team

Dear Jenny,It is very pleasant to read that you had such a lovely time in Santo Maris Oia Luxury Suites and Spa!Our hotel has this privilege location, offering its guest privacy and serenity to enjoy their days and the beautiful sunset. Thank you very much for your wonderful comments regarding your overall experience with us and for our staff praise. We are indeed very proud of our team and it is an honor for us to read such an accomplishment from us. We are looking forward to host you again soon and offer you another unique hospitality experience!Warm regards,Santo Mine Team

Dear Guest, First and foremost, we would like to thank you for choosing Santo Mine for your Santorini getaway as well as for sharing your feedback with us through this review. We greatly value your input and appreciate your comments. In Santo Mine, our goal is to offer you a memorable experience and it saddens us that there were points during your stay that did not live up to your expectations. We are always willing to go above and beyond to ensure your highest satisfaction. This is why when you informed us that you preferred having a room with jacuzzi instead of a pool, we immediately suggested and showed alternative rooms. When you chose to keep the upgraded room, we proceeded by recommending adjusting the temperature of your pool so that you may enjoy the views of the Aegean while having a refreshing swim. Regarding the bug, we are really sorry you had this unpleasant encounter. Cleanliness is one of our highest priorities and we do our best to deliver the best possible housekeeping services. Once you informed us about the incident, we immediately rushed to rectify the situation. Santo Mine has gardens designed to include the indigenous flora of Santorini following the European regulation EU 2018/848 for organic farming and sustainable hotel landscape. As insects may always be attracted to our gardens, we equip our rooms with insect repellents and apply non-human intervention zones allowing nature to harmoniously thrive on its own there.Nevertheless, we understand that such incidents do not align with the kind of holidays our guests expect from our establishment and that we strive to provide. Please be reassured that your comments have been noted and are taken into consideration. We are constantly trying to assess and improve ourselves, and your input helps us achieve that.Should you consider giving us another chance in the future, we would be grateful for the opportunity to provide you with a more seamless and enjoyable stay that aligns with the high standards we strive to uphold.Kindest regards,