Hoteller i Granite City

«The room I was given was right next to the lobby and when I get in the room it looked like someone had already been in there. The toilet was not clean. Before I got settled, the clerk came & told me he could give me a room further from the lobby. It looked like it had been cleaned, but there were wet wash cloths sitting on the 2 soap dishes is the shower like they got interrupted while cleaning or forgot to take them out of the shower when they finished cleaning it.»

«Dirty bed and towels. Was opgrated to a Suite. The hotell is almoust new but if you see closley you will see that it needs a lot of tlc »

«Dette er basis overnatting og ikke noe mer. Området er litt utrivelig. Det eneste positive er at det ligger ved gamle Route 66 for de som synes det er spennende, f.x ligger en av de gamle broene like ved hotellet. Til samme pris får man bedre hotell med bedre beliggenhet.»

«Very clean and comfortable. The staff was very kind. The bed was comfortable and I loved that it was a platform bed. You coukd eat off the floors it was so clean. I will definitely stay there again. Oh and the decor was very cool.»

«This is the worst VRBO our family has ever stayed at. Host changed the duplex a couple of hours before our arrival. The new unit was uncleaned with some linens still wet in the washing machine. It had a room that had no light, old moldy food, cabinets without fronts, windows without coverings, a screen door ripped off, & beds that were very nasty and stained. Garbage wasn’t taken out from the last guest. They only provided 3 towels (that need to be washed) when we reserved for 6. Host absolutely ...

«Lobby was under remodeling, No Coffee!! No breakfast. Hot tub totally closed! These are things that should have been noted. Very dissappointed!»

«Needed better pillows and bedding.»

«Valet Parking was horrible. We thought we made the right choice for only $10.00 more, to use valet. The day to leave was a chaotic experience. One worker to retrieve cars and it took one hour. So unorganized and understaffed for a Saturday. We felt like we were in Valet jail and would never see our car again.»

«The breakfast was good. We had to constantly ask for towels»

«Hotel was clean and staff were all very friendly.»

«It was good»

«Staff said the pool was open until ten. We waited hours for the gentleman who were drinking to leave so the kids could swim. Went down and it was closed at 8. The offered to let us swim at the hotel next door. That hotel had people who were outside incredibly obnoxious and clearly were living at the hotel-no thanks. How’s there not a fan in the bathroom? Trash can was missing.»

«Fast check-in, a bowl of free chili when we arrived, nice, clean rooms with comfy beds. Would love to stay again. »

«For such a grand place, it felt like a old place to stay at. Staff try but communication is lacking. Expect to make a few calls to service and eveb then reche k bill. No coordination between hotel and ammenities.»

«Location and it was really beautiful for the price.»

«Absolutely WONDERFUL customer service. All employees were extraordinarily kind, helpful, and accommodating. Rooms were nice, breakfast was good. This was also a wonderful, quiet location. Highly recommend!»